RAD Construction

We are in receipt for complaint [redacted] for [redacted] [redacted] . Per our research we see that the Mr. [redacted] account was sent to collections for having a negative balance for 90 consective days. The credit card on file declined on 6/27/2015 changing the account type from “auto... replenishment” to a“cash” type account. Once an account becomes “cash”, a $10.00 deposit is taken from the account balance. The last payment on the account was made on 12/9/2016 in the amount of $29.16 via our New Jersey E-ZPass website. Your balance at this time was negative -$4.16, leaving your balance at $25.00. The customer’s account balance became negative due to toll usage along with the monthly service fee charged of $1.00.We sent notications of the customer’s credit card declining, account balance being negative for 60 consective days, and bi-monthly statements for Mr. [redacted] account to the email address on file [redacted] at the customer’s requests. The balance of $27.03 includes the fee added by the collection company in the amount of $25.00 plus $2.03 for the remaining negative balance from tolls and fees after the $10.00 refundable device desposit was refunded to the customer’s account balance . The $2.03 also includes a $9.00 charge for the device ( [redacted] ) that was not returned, but if Mr. [redacted] returns the device ( [redacted] ) we will credit the $9.00 fee send Mr. [redacted] a refund check in the amount of $6.97 also waiving the collection fee of $25.00 and removing it from collections. The device can be sent to [redacted] [redacted] at:New Jersey E-ZPass Customer Service Center [redacted] Attn: [redacted] Newark, NJ 07114 If you no longer have the NJ E-ZPass device to return to me for credit, we will accept a payment for the $2.03 and waive the $25.00 collection fee. We called Mr. [redacted] to explain why his account was sent to a collection company ,and to provide any statements and letters per Mr. [redacted] request, but his voicemail was full. My contact information is: [redacted] ###-###-#### [redacted] If Mr. [redacted] will please contact me so we can resolve this matter.We would like to apologize about the inconveince that this has casued.

We are in receipt of complaint [redacted] for [redacted] ***Per research of the account we sent a refund check in amount of $which covered the remaining balance on the customer’s account and another refund check was sent on 4/13/in the amount of $That amount included the $ service fee for February and the $for toll that was paid while the device was in transitWe would like to apologize for the delay and the inconvience that this matter has causedNo further action is needed for this matter

We are in receipt of complaint [redacted] for Michael [redacted] Per our conversation with Michael [redacted] we applied check [redacted] in the amount of $to violation [redacted] The violation is now closed no further action is needed If Mr [redacted] has any other questions or concerns, please have him call Bertram [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted] We have taken the liberty of forwarding Mr [redacted] ’s dispute to Port Authority of New York and New JerseyThey approved the credit of $The credit was applied to Mr [redacted] ’s account on 8/18/ We would like to apologize for the inconvenience that this caused Also, if Mr [redacted] has any other questions or concerns please have him contact [redacted] or [redacted]

We are in receipt of complaint [redacted] for [redacted] ***Per our conversation we waived the violation fees ( [redacted] & [redacted] ) and the violation tolls were paid by Ms***No further actions are need for the violations listed

We are in receipt of complaint [redacted] for [redacted] Per research of the violation we see that the patron already received courtesy, however we understand the circumstances and have dismissed the administrative fee associated with the violation [redacted] Also, we have identified the customer did make a second payment towards the violation in question That payment of $will be refundedWe would like to apologize for the inconvenient that this has caused

We are in receipt of complaint [redacted] for James [redacted] NJ E-ZPass charges a $a monthly membership fee which is explained in our terms and condition that are posted on our website at [redacted] Per our research Mr [redacted] had his account set up to receive statement by mail sent to [redacted] and all correspondence letters sent via email to [redacted] On 3/19/we emailed Mr [redacted] to inform him that his automatic replenishment was not approved by the credit card issuerApproximately weeks later his credit card was automatically removed from the accountThis converted his account to “cash”, therefore, a $per tag deposit is taken from the current balance and kept as a deposit to be returned when the tag(s) is either returned or a credit card is added back to the accountA statement to the address listed was sent on 5/16/showing the latest activity on Mr [redacted] accountOn 6/8/we sent another email advising Mr [redacted] of the following:“Our records indicate the prepaid balance on your New Jersey E-ZPass account has fallen below zero for at least the last consecutive daysThis is a violation of your New Jersey E-ZPass agreement which requires that you maintain a sufficient prepaid balance on your accountYou can restore your account to the appropriate level by making a payment on our web site at [redacted] or calling our automated 24/Voice Response System at ###-###-####.The Voice Response System also provides you with the option of speaking to a Customer Service Representative directly during regular business hoursIf the account is not replenished within business days of the date of this letter your New Jersey E-ZPass privileges will be revoked and YOUR ACCOUNT WILL NOT BE REINSTATEDYour account will be charged an account revocation fee of $plus any applicable log tag fee(s)Continued use of your New Jersey E-ZPass tag will result in toll evasion violations and administrative feesFAILURE TO ACT ON THIS NOTICE WILL RESULT IN FURTHER COLLECTION PROCEDURES”We did not receive a call from Mr [redacted] so his account was closed and placed in collectionsThe current amount owed is $however; if Mr [redacted] returns the devices on his account we will credit $per device totaling $This will leave a credit balance of $which we will refund to Mr [redacted] The devices can be mailed to [redacted] Also, if Mr [redacted] wishes to open another New Jersey E-ZPass account please have him contact Bertram [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted] We show no record of the devices being returned and tried to track the package but unfortunately [redacted] is requiring additional information which we could not provide On 9/10/we contacted [redacted] to discuss this matter with him but he was unavailable so we left our contact information for him to return our call at his earliest convenience

We are in receipt of complaint [redacted] for Ms. [redacted] . Per our conversation with Ms. [redacted] we sent the violation to the coresponding agency and they advise that the toll in the amount of $1.00 for violation [redacted] in question was paid in the lane. We have dismissed the... violation toll and fee. We would also like to apologize for the inconvenience that this caused.

This is regarding complaint # [redacted] against New Jersey E-Z PassOn 11-20-we settled the dispute.Thank you

On 5/we reiterated that the violation fees totaling $was waived, the reason for the quoted balance of $was for the New Jersey E-ZPass account balance that went to collections not the violation feesPer email on 5/23/we advised [redacted] that the payment made of $to the collection company satisfied all requirement to date, no further action is needed in matter

We are in receipt of Ms [redacted] complaintWe have provided Ms [redacted] with an excel spreadsheet of tolls used from 11/27/to 12/21/We offered to go over the report with Ms [redacted] to show that her account was not misused but Ms [redacted] had an emergencyWhen Ms [redacted] is ready to review the report please have her call [redacted] at ###-###-#### he also can be reached via email at [redacted]

We are in receipt of complaint [redacted] Per research of the account the tolls in question were charged to the customer’s account in errorA credit in the amount of $was applied to MsColeman account on 4/19/No further action is needed and we will like to apologize for the inconvenience that this may have caused

We are in receipt of complaint [redacted] for [redacted] ***In order to be of better assistance we will need the violation / citation number in question to research the issuePlease have Mrs*** reach out to Bertram N [redacted] at ###-###-#### or via email at [redacted]

We are in receipt of complaint [redacted] for [redacted] Per our conversation with Mrs [redacted] we advised her that we credited her account for months of service fees and that her account is closedAs of 7/16/a refund in the amount of $was refunded back to her credit card on fileWe would like to apologize for the inconvenience that this may have causedNo further action is needed in this matter

We are in receipt of complaint [redacted] for [redacted] Per research we see that [redacted] account was with [redacted] ( [redacted] )On May [redacted] merged with New Jersey E-ZPassBefore, the merged [redacted] account was not closed due to the device assigned to the account was not received and this is why the customer’s account is still openWe reviewed the customer’s toll history and we see that no tolls posted to the account via the device assigned to the accountAs a courtesy we waived the tag fee of $and the negative balance of $As of 9/4/ [redacted] account is closedWe would like to apologize for any inconvenience that this may have caused and no further actions are needed in this matter

We are in receipt of complaint [redacted] Per our investgation we see that Ms [redacted] has a valid New Jersey E-ZPass so we have wavied all violation fee totaling $Per our conversation with Ms [redacted] we advised her of the violation process and confirmed that her account was up to date We would like to apologize for the inconvenience that this caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are in receipt of complaint [redacted] for [redacted] [redacted] We left a message for [redacted] [redacted] to give us a call backPlease have Ms [redacted] call Bertram N [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted] ***Per our research Mr [redacted] is not a New Jersey E-ZPass customerHis account is with New York E-ZPass, we have taken the liberty of forwarding Mr [redacted] concerns to NY E-ZPassWe also left a message for Mr***Please close this complaint since it does not pertain to New Jersey E-ZPass