RAD Construction

We are in receipt of Ms [redacted] rejectionAn email with the excel attachment showing her toll history was sent to Ms [redacted] on 12/21/(we can provide a time stamp email to the Revdex.com upon request)We detailed every toll used by Ms [redacted] using the excel report that was emailedMs [redacted] didn’t disclose any addition concerns when we spoke about her account We did advise that we could not provide a statement at the time of our conversation because she was still in the middle of her statement cycle and statement could not be generated until her cycle endedOnce the statement was available it was emailed to Ms [redacted] on 1/3/We also explained that SPR represents a plaza on the Virginia Department of Transportation roadway (VDOT)The plaza is interstate 395-95-Regarding the speeding ticket the image was taken at DC SW miles s/o exit s/bTo recap SPR represents a toll plaza in Virginia and the speeding ticket happen on a highway in District of ColumbiaOn 1/9/we sent an email containing a copy of the customer’s statement along with a sample of a violation from New Jersey E-ZPass as well as a copy of the speeding ticket provided by Ms [redacted] from the Metropolitan Police Department located in the District of Columbia so we could show they are different notificationsWe can also provide the document to the Revdex.com upon requestPer our conversation with Ms [redacted] the funds in her account were used correctly and that New Jersey E-ZPass has nothing to do with that speeding ticket she received from Metropolitan Police Department located in the District of Columbia

We are in receipt of complaint [redacted] for [redacted] Per our conversation with Mr [redacted] we reached out to the rental company that charged the convenience fee of $They have agreed to refund that fee back to Mr [redacted] We would like to apologize for the inconvenience that this has causedIf Mr [redacted] has any other questions please have him contact [redacted] at ###-###-#### or by email at [redacted]

We are in receipt of complaint [redacted] for [redacted] We have taken the liberty of forwarding his dispute to Delaware River Joint Toll Bridge Commission and they have approved the customer’s request [redacted] account was credited $on 01/29/and $on 01/31/totaling $We apologize for the delay in getting [redacted] ’s account resolved and the inconvenience it has causedNo further action is needed in this matter

We are in receipt of complaint [redacted] for [redacted] ***We have closed Ms [redacted] account and sent a refund to the credit card on file in the amount of $Please allow to business days for the refund to show in Ms [redacted] accountWe would like to apologize for the inconvenience that this may have caused

We are in receipt of complaint [redacted] for [redacted] [redacted] We believe that [redacted] [redacted] has a New York E-ZPass not a New Jersey E-ZPass accountPlease have [redacted] [redacted] reach out to them at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your assistance! Regards, [redacted]

We are in receipt of complaint [redacted] for [redacted] We reached out to Ms [redacted] on May 4th and she was busy so we left our contact information so that Ms [redacted] could give us a call back at her conveniencePer our research the reason why the Ms [redacted] was not given the remaining $was due to tolls posting to the accountThe $payment that Ms [redacted] made with our representative was not enough to cover the tolls that posted to the account plus give Ms [redacted] the refund amount that she requestedPer the phone conversation between Ms [redacted] and our representative, the customer was advised that she would receive the refund of $in about to business days but in that time frame the customer had tolls post to the accountWe will honor Ms [redacted] ’s request and at her earliest convenience she should contact [redacted] at call at [redacted] she can temporarily add the credit card in question back to the accountOnce Ms [redacted] advises that she has received the refund we will remove that credit card off the account

We are in receipt of complaint [redacted] for [redacted] , in order to be of better assistance to Mrs [redacted] we will need additional information regarding the violationA message was left for Mrs [redacted] on 5/1/from [redacted] He can be reached at [redacted] and or via email at [redacted]

We are in receipt of complaint [redacted] for [redacted] ***Unfortunately, without Mr***’s account number or violation number we are unable to assist Mr*** A message was left on 10/7/asking Mr [redacted] to contact [redacted] ***r at [redacted] so that we can help resolve this matter

We are in receipt of complaint [redacted] for Mr [redacted] We left a message explaining the reason for charged on Mr [redacted] voice mailAlso, per the message we credited the fee of $that was charged to the accountAlso, the remaining device(s) that Mr [redacted] is not using he can bring the device(s) to our walk in customer service center at [redacted] *** at which the device(s) will be removed and a receipt is given to the customer or he can mail them to directly to [redacted] [redacted] at [redacted] *** and [redacted] will send the customer an email at [redacted] Once received in either case there would be no chargeIf Mr [redacted] has any other questions please have him contact [redacted] [redacted] at ###-###-#### or [redacted] We would like to apologize for the inconvenience that this may have caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as it pertains to my original complaint However, yesterday (1/31/2018) I received ANOTHER incorrect $toll I have already submitted a service request via the E-ZPass website, and I can only hope that E-ZPass is a little more responsive than they have been in the past, and perhaps even try to find out why their system is overcharging me and no doubt countless other customers who may not be paying as close attention Hopefully I will require no further help from Revdex.com but only time will tell Regards, [redacted]

We are in receipt of complaint for Jody ArchimeneThere were two tolls that posted to the customer’s account from [redacted] Turnpike for transaction date 5/20/and 6/4/New Jersey E-ZPass only post toll transactions received from the agenciesEach agency has different rules and guidelines to dispute toll transactionsIf Jody Archimene wishes to dispute the charges from [redacted] Turnpike they ( [redacted] Turnpike) request that customers fill out a form called 33-11B formThe form can be downloaded at: [redacted] Turnpike advises customers to fill out this form and include all requested documentationThen the form should be forwarded to the PTC E-ZPass Customer Service Center at Pa To avoid delays in the processing of your request, please complete the form in its entirety before returning itForms received without all required information cannot be processed.We would like to apologize for the inconvenience that this may have caused No further action is needed

I got a message on October 14th stating that my account had been cancelledThis is all what I wanted since last December, so I consider the case closed, I am satisfied with the outcomeI want to take the chance to state that I really don't understand why this took months, letter and phone callsDuring the first phone call, I chose the Spanish option and I could barely understand the representative on the phone (I am a professional interpreter and I speak perfectly both languages), his Spanish was sub parThe second representative (English) was very rude and uninterested The third was very professional and attentive but sadly, the problem did not get solved ***

We are in receipt of complaint [redacted] for [redacted] In order to better assist Mrs [redacted] we would need her New Jersey E-ZPass account informationWe left a message for her to give us a call on 3/11/Please advise Mrs [redacted] that she can call [redacted] at ###-###-#### for assistance with her complaint

We are in receipt of complaint [redacted] for [redacted] Per my conversation with Mr [redacted] he will advise his daughter to contact me so I can confirm the amount of credit Mr [redacted] is entitled to

We are in receipt of complaint [redacted] for [redacted] , per our research of the customer’s account we see between 8/13/to 10/12/the customer used a total of $The amount includes tolls used, the service charge fee, and the customer has the Delaware River and Bay Authority Commuter Plan assigned to his account which generates unused commuter trips as described belowThe plan details can be found on our website by clicking on the following link or pasting it into the address bar https://www.ezpassnj.com/en/about/plans.shtmlThe details are as follow:“This commuter discount plan entitles E-ZPass users, enrolled in the plan, to trips on the Delaware Memorial Bridge at $per trip, when taken within a 30-day periodUnder this plan trips must be used within the 30-day periodUnused trips will be billed to the account at a rate of $per tripThe 30-day clock begins the first time the tag is used after enrollmentA new plan cycle will begin with the first use of the tag after the completion of trips or the end of the previous 30-day commuter plan cycle, whichever comes firstThe plan can be suspended a maximum of four times per year for a minimum of seven days per suspension.”Within the same time range, payments totaled $were applied to the customer’s accountEach time the VISA on file was charged, the balance on the account was either negative or below the $thresholdThe request for a refund in the amount of $has been deniedThe current balance on the account as of 11/29/is $We can supply a copy of Mr [redacted] ’s statement to him at his request to view all account activitiesThe statement request can be sent Bertram N [redacted] at ###-###-#### or via email at Bertram.N***@ [redacted] We would like to apologize for the inconvenience that Mr [redacted] experienced while our system was being upgraded

Complaint: [redacted] I am rejecting this response because: I never authorized sign up for the plan nysba bridge plan in the dispute Inwouldnlikentonknow who authorized and/or signed for this plan for usI have never used the ny bridges and if I did I would accept thisWhy would I sign up for a plan that I never use? I believe that the plan was selected by njezpass in errorAs per the statements, I have never received statements but have spoken to reps when needeing to change credit card info or licensee plate infoAt this time I was never made aware of the non usage of a plan which was mistakenly authorized by njezpassPlease provide proof of nysba bridge plan authorization by meAgain if I was in need of the Bridges in dispute I would understand the reason I would sign upPlease look at my tag usage and you will see hat I have not used the nusba and it was in njezpass error that it was addedPlease be of good faith and do the right thing with my refund Regards, [redacted] ***

We are in receipt of complaint [redacted] for *** [redacted] Per research of the violation(s) we see the reason for the violations was due to the customer’s New York E-ZPass balance not being in good standingPer New York E-ZPass the customer’s account balance negative when *** [redacted] incurred violations in New JerseyThe violation in question incurred in New Jersey on 1/and 1/and accroding to New York E-ZPass the customer’s account balance was negative until they made a payment in the amount of $Making a payment to their account doesn’t automatically take care of the violationOn the back of the violation we give instructions that an E-ZPass customer should submit payment for the toll amount along with their account informationIf the payment or account information is not submitted in a timely manner that will cause the dispute to be rejected and delayed possibly placing the violation(s) in collections As a courtesy we will waive the violations fee in the amount of $if [redacted] submits a payment for the tolls in the amount of $The payment can be taken over the phone by calling ###-###-#### or paid with a check or money order making the payment out to and mailed to:New Jersey E-ZPass Violation Center [redacted] Newark NJ 07111Attn: Bertram N***

We are in receipt of complaint [redacted] for [redacted] In order to better serve [redacted] we ask that the customer call [redacted] at ###-###-#### in order to help resolve the violation issue

We are in receipt of complaint [redacted] for [redacted] Unfortunately, without Ms***’s account number we are unable to assistPlease have Ms [redacted] provide either her account or device numberShe can also contact Bertram Nipper at [redacted] or by email at [redacted]