RAD Construction

After the conclusion of my investigation I informed Mr [redacted] per phone conversation and email on 6/1/the following:Good Afternoon Mr [redacted] , Per our conversation the correct plate you rented from [redacted] was [redacted] not [redacted] which was added to your account by you on 10/9/Plate [redacted] was not removed from your account until 4/7/2017and this is why you were charged for tolls that incurred in for plate [redacted] I credited your account in the amount of $for those tolls that posted from 4/11/to 8/7/ Also, per your request I lowered your replenishment amount to $as a one-time courtesyPlease be advised that an evaluation will be done every quarter on your account while your account remains open so your replenishment amount is still subject to change pending your account toll usageI would like to apologize for the inconveniences that this matter has caused and I also have provided my contact information below if you have any other questions[redacted] ###-###-#### [redacted]

Per our conversation with Mr [redacted] on 9/30/we requested to see a copy of his Delaware E-ZPass statement at the time the violations occurredUpon research of the statement we see that the violation toll did post to the Mr [redacted] 's accountWe have removed violation T [redacted] from collections and dismissed the feeI would like to apologize for the inconvenience that this caused

We are in receipt of complaint [redacted] for [redacted] ***Per our research on the account as of 9/26/a refund in the amount of $was returned to the customer’s credit card on fileThe refund includes a credit of $for the service fee that was charged to the account while the customer requested the account to be closedWe would like to apologize for the inconvenience that this caused

We are in receipt of dispute [redacted] for *** [redacted] Per research of the account Mr [redacted] last contacted New Jersey E-ZPass to clear up some violations received back in 2015, also we received one out of two devices assigned to his accountDevice [redacted] was returned back in 2015, but since device [redacted] which was assigned to the customer’s account since In order to close the account all device(s) will have to be returned and this is why the customer’s account remained openWe research the device and found no toll transactions for the last six months, so as a courtesy will waive the device fee of $and refund $back to the Mr [redacted] credit card on fileAs of 9/14/the account is now closedNo further actions are needed

We are in receipt of complaint [redacted] Per research of the account we see that the customer open the account on 12/12/Before a patron is allowed to open an account there are instructions to read the Terms and Conditions which can be found at: https://www.ezpassnj.com/en/about/terms.shtml In the customer’s complaint she states “I opted my own account and put dollars into at Wich time ezpass took that money from me without telling me because I owed them money for rolls that were paid on my stepfathers account .” Per our terms and conditions referring to payments in section states “ a) By selecting credit/debit card replenishment, you authorize New Jersey E-ZPass to automatically charge your credit/debit card for your replenishment amount d) Account replenishment must occur when your prepaid balance decreases to or below the replenishment threshold amount specific to the method of payment you selected For [redacted] her replenishment threshold is $and which a replenishment of $was submitted to the customer’s credit card company and rejected on 12/12/at which the credit card was removed from the account so that the customer will not incurr any chargesWe also give customers the option to make payments when they want to please refer to section 7c:“By selecting to replenish your Account through one-time payments using cash, check, or credit/debit card you agree to monitor your Account and to make timely payments to maintain a positive prepaid balance at all timesIf your Account has an insufficient balance to pay the toll due, you must pay with cash in a cash lane; otherwise, you will be issued a violation notice requiring you to pay the toll and an administrative fee, as set forth in Section 21, per occurrenceBe sure to obtain a receipt for your records“ When [redacted] opened her account she choose to have automatic replenishmentA payment in the amount of $was made when the account when it was first open and the customer didn’t make any other payments despite still using toll lanesNew Jersey E-ZPass is a prepaid system so there should be funds on the account before the use of tollsThat is the reason why [redacted] was creating new violationsAs of 4/20/the customer’s account is negative $and because the account has been negative more than consecutive days Victoria Kohler’s account is in collections status at which the account is closed and forwarded to a collection companyThe customer returns the device that was assigned to her account she will receive a credit of $As a one time courtesy we have waive the remaining violation fees in the amount of $Per the Terms and Conditions the customer is responsible for keeping the account up to date which includes have a positive balanceBeing that the customer’s account is in collections she will have to pay the balance with the collection company and if she wishes to open another account she can contact [redacted] or via email at [redacted] to discuss the matter furtherAlso the device(s) can be mailed back to New Jersey E-ZPass McCarter Highway Newark New Jersey in order to receive the credit of $

Complaint: [redacted] I am rejecting this response because: I just spoke to [redacted] and he KNOWS NOTHING about resolving my complaint at all Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: my total credit due was supposed to be $in which I am still owed $and they never removed the administrative fees in the amount of $which were not mineThese fees were associated with the tolls that were charged to my account by mistake I have attempted to contact them several times and just recently submitted another dispute with them for the $that is still owed to me and the $administrative fees that were never waived as a result of their error I've also submitted complaint with Consumer Affairs with supporting documents Please let me know if you can resolve this as soon as possible because this dispute has been going on since February Regards, [redacted]

After reviewing the customer concerns and researching his account history, we have decided to settle the balance. Since there has been no activity on the account, the balance has been settled and the account has been withdrawn from the collection agency. We have spoken... with the customer and have advised him of the resolution. The customer agreed and was notified of our response we are submitting to your agency.

We are in receipt of complaint [redacted] for [redacted] In order to further assist the patron we will need to research the violation in questionCould please have the patron supply the violation number that she received so that we could further investigateWe have also left a voice mail for the Mrs [redacted] to give us a call back on

We are in receipt of complaint [redacted] for [redacted] Per our conversation we advised Ms [redacted] that the reason for the increase is due to her toll usageOur system is set up to evaluate a customer’s toll usage and based on that information the replenishment amount is either increase or decrease within the first days of opening an account and every quarter thereafterWe advised Ms [redacted] that she used $in the first days of her opening the account so this is why the account replenishment was increased to $from $As a courtesy we lower the replenishment amount to $and advise her that the account will still be evaluated at the end of the quarterWe would like to advise the customer that her account balance is negative $To avoid violations and/or having her account sent to a collection company she should make a payment to her account as soon as possible.If Ms [redacted] has any more question she can call [redacted] at [redacted] or email him at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We left two messages for Mr*** [redacted] advising that we sent the statement that he requested (March 2017) in an email to [redacted] In the same email we have provided contact information for Bertram N [redacted] if Mr [redacted] has any questions or concernsWe would like to apologize for the inconvenient

I have spoken with [redacted] ***r regarding the fine and had it removed from the EZ-Pass violation; however, now I am waiting for the information to be processed and submitted to the collection agency (RMCB) in order to process the refund Once this transaction is resolved and the money is refunded from RMCB, then I will close the complaint ***

We are in receipt of complaint [redacted] for Ms [redacted] Per our conversation we advised the customer that we would dismiss half of the amount of violation fees totaling $75.00, leaving a balance of $This amount includes the remaining fee of $and $in tollsPlease have Ms [redacted] reach out to [redacted] at to submit a paymentOnce the violations are taken care of, they will be removed from collections

We are in receipt of complaint [redacted] for [redacted] ***We left a message for Mr [redacted] to give us a callPlease advise Mr [redacted] to give [redacted] a call at ###-###-#### so that we can better assist Mr***

We are receipt of complaint [redacted] for [redacted] Per our research a payment was made in the amount of $The amount included $in membership fees that was charged along with a $fee from the collection companyWe do not see any toll history on the account so we will refund membership fees totaling $We will also submit a request to the collection company to refund their charge of $to Mrs [redacted] We would like to apologize for the inconvenience that this has caused

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are in receipt of complaint [redacted] for *** [redacted] , first it is prohibited to make a u-turn on the New Jersey Turnpike we advised against it as it is dangerous for Mr [redacted] and to other motorist approaching the toll booth however, we did receive a receipt for $from Mr [redacted] for the u-turn he made at plaza to plaza which is $but that $was the cost of the u-turn not the cost of Mr [redacted] original travel By Mr [redacted] making that u-turn he created another or second transaction for himselfIf Mr [redacted] mail a payment in the amount of $as a one-time courtesy we will waived the violation fee in the amount of $If he had any other questions he can call Bertram N [redacted] and ###-###-####

We are in receipt of complaint [redacted] for *** ***, New Jersey E-ZPass can only credit charges days from the date of the issuance of the first Account Statement reflecting the disputed charge per our Terms and ConditionsSince Mr*** was receiving bi-monthly statements he is given days to dispute any charges however, for charges more than day it should be directed to the corresponding agencyThe plan that *** *** is referring to is a plan that is only offered by [redacted] (NYSBA) and all funds that are collected for this plan has been forwarded to NYSBAMr*** should direct the complaint to NYSBA in order to be considered for additional credits more than days oldNew Jersey E-ZPass did credit Mr [redacted] account in the amount of $which includes the latest charge for unused commuter trips in the amount of $charged on 6/23/also, on 5/30/we removed the plan in question off of Mr [redacted] accountThere is nothing more that New Jersey E-ZPass can do in this matterIf Mr*** like at his request we can forward this complaint to NYSBA on his behalf be contacting Bertram N [redacted] at ###-###-####

Per our research, all of the violation notices that were mailed was sent to [redacted] , NY per data received from DMVAll letters are sent via the United States Postal ServiceAlso, messages are given in the lane advising to either call service center or toll unpaidThese messages are to give notice to the customers to check their account Since the violations were not taken care of in timely manner and therefore it escalated to collectionsMs [redacted] is not entitled to a refund based on the information and no further actions are required