QuadPay Reviews (%countItem)
QuadPay Rating
Address: 24 W 27th St, New York, New York, United States, 10001-7959
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I have contacted them multiple times over the past few days telling them I’m not able to log into my account due to an error message on the screen and it saying I have a invalid verification code when clearly I did not. Every time I contacted them, they said they’d get it resolved and contacted me via email and literally nothing. I’m trying to pay my payment on my items and I’ll be given late fees if I do not. I talked to a customer representative Jairah and they said they’d waive my fees I’d just have to contact them to basically remind them. All I want to do is pay off what I purchased and that’s it. And I’ve read that if I can’t make my payment I might go into collections, and I’m really not trying to do that. I’ve never had an issues with this company till now and it seems they aren’t eager to find a solution. I just want help. Please.
Hello -
I have researched this complaint and my team has also reached out to our customer. I can see that she has been able log in to make her payments, no late fees have been charged. These were posted as manual payments not scheduled installments.
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I ordered from instasmile using quad pay and paid over 1000. instasmile couldnt provide the product and cancelled my order and said quad pay had to do the refund. its been 6 months and they keep passing on to each other but ultimatly quad pay is who took my money and wont give back despite me showing proof of the cancellation
Hello -
I have researched this complaint and validated with the merchant that this is not an accurate account of what happened. I have attached portions of the information provided to me by InstaSmile. Our customer also placed a complaint against them which they have also responded to. As a gesture of goodwill they offered her some additional refund however that are not in agreement with this complaint either.
I wrote to our customer to explain what the merchant had told us and she did not deny what Instasmile told us. This complaint should be taken down as it violates the terms of the site. The merchant is also responding to this complaint.
Merchant response:
Hi ***,I am well thank you I hope you are too.My escalations Team have been dealing with the account and I have copied and pasted the notes from the account for you below.Venus isn't entitled to a full refund as per the below, however Joanne is refunding another $122.25 as a goodwill gesture, she has already had a refund on *** January to yourselves for $726.00Hi Venus Thank you for contacting me via Revdex.com. I sincerely apologize about the incorrect amount you were refunded. I can see that we issued a refund of $726.00 however according to our terms and conditions if you are deemed unsuitable after purchasing due to the unique nature of our smile assessment you are entitled to a 75% refund which worked out would be. . . $999 for the veneers 75% = $749.25 $99 for the express shipping = $848.25 should have been your refund if we were offering you a 75% refund. However, the terms and condition also advise that if you have answered the smile assessment dishonestly you MAY be entitled to a 50% refund which would be $999 minus 50%= $499.50 adding $99 for express = $598.50 should have been your refund amount. I have included a PDF of the image you provided of your natural dental profile and an image of your smile assessment and they certainly do not match. I have also included a screen shot from our websitethat clearly advises, "if you have less than 80% of a tooth please class as missing. If you had answered correctly it would have never let you place an order, so in theory you should have only had a 50% refund. We deemed you unsuitable *** November 2019 not 6 months ago. I have studied your account and as a gesture of goodwill I will refund an extra $122.25. Please allow 3-5 days for this. I hope I have answered any issues you had and should you wish to contact me directly you are more than welcome to anytime at e*** Kind regards ***Kind regards FionaCustomer Service ManagerInstasmile
*** Feb *, 2020, 4:10 PM (8 days ago) to
I used quadpay to purchase items from fashion nova and I never received the items, I have sent quadpay numerous emails without a response. but I received an email stating to pay my balance otherwise I will be sent to collections. I will not pay for items I never received.
Hello -
I have researched this complaint and assisted our customer as much as possible. The issue is that she had 2 packages stolen from her home. As much as I can understand her frustration, we have no control or involvement with delivery of products. Our customer did open a claim with the delivery company and they provided her with a store credit on 1 package and the other they disputed the claim. The merchant has been paid and the installments on this purchase have not been satisfied. There are currently 3 open installment plans that are in arrears. I have removed all late fees in hopes that our customer can get caught up on her payments.
I have attached some of the correspondence below.
I was issued a refund to a closed account the issuer was not suppose to refund the account as it was an exchange. I was asked to contact quad pay and have them issue a paper check. I have the transaction number. Quad refuses to issue my payment in the form I need. Bank account is closed I will not get my money from them.
Hello -
We let were not able to provide the desired outcome for our customer. She changed banks after the transaction was complete. There is no way for us to take back a refund from a credit card company, nor are we able to offer a double refund. Although we understand her frustration, we can't do another refund, she will have to work with the old bank to get a check.
Our customer also requested a supervisor contact, which we also provided her with.
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Hi ***Thank you for contacting QuadPay. This is Nina, Supervisor of Monn.I am sorry but the refunds will only go back to the card used for that payment. You will need to contact the card company about your refund. They will be able to help you track down the funds sent to your old card.On our end the refund has successfully processed and the funds were successfully paid back.Thanks,QuadPay Support
They take stolen cards do not ask for any verification. A very dishonest company please do not do business with them.
Hi ***,
I am sorry you had a bad experience! We take precautions when allowing people to transact with us. I wrote to you offline to offer assistance but it seems like you disputed the charges. If there is anything else you need, we are here for you.
QuadPay has been great. I’ve been waiting for an app like this. No interest at all and you have the payments split into 4 payments every two weeks. You get motivating, happy emails after making payments which is helpful and fun and your notified of upcoming payments and payments made. Everything is clear and concise. So far it has been a great app and a good way to get gear right away when it’s needed most and pay over time.
Absolutely would recommend! I was in a pinch and they saved me!
This is a really nice option and so far it's working perfectly! I like the email reminders when an upcoming payment is due.
The only problem I had was in setting it up initially. From the online retailers website, it didn't sync. I had to set up quadpay through the app, then go back to the online retailers website and enter the number given to me. It took a bit to figure this out, it was a little stressful because I wasnt sure it was going to work correctly or charge me correctly. But it did! So it gets a 4 star for issues with initial set up, but 5 stars for how well it works!
I bought a pair of headphones from Best Buy on 10//2019 with QuadPay and I didn't keep the purchase and returned them on 10//2019. All together the purchase was 239.16 was to be split in 4 payments they took the 1st payment out for 62.50 I have sent lots of emails letting them know that this item was returned and asked if they could refund my payment on 11/*** I was sent an email from QuadPay apologizing for the inconvenience and they would put the $ back in my account and clear the rest of the payments but instead they have done nothing but sent me emails telling me to pay the bal. and has threaten to put my account in collections even though I have provided them with the return receipt
Hello -
I have researched this complaint and found that the proper refund was not applied to this account. I have refunded the correct amount and cancelled her future installment payments so her account is clear. I have also written to our customer to apologize for the delay and frustration.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
l have contacted quad pay several times in regards to the merchant refunding my money back because of a tragic incident that happened at our local mall .. I have yet to receive an email back time frame is suppose to be 24-48 hours to respond provided in the email. I receive email about upcoming payment. So l emailed them again as merchant return this happened the night of December *** it is now January *** and have not received my money.
Hello -
I have written to our customer to get further information. We have not received a refund for this purchase. In working with our customer, she went back to the merchant who agreed to provide her with an exchange. We do not have the refund pending and our customer has agreed to pay off the amount owed on her account.
Thank you
Purchased 3 separate occasions from local DSW using Quadpay on the following dates;
1. Purchased November *** & Returned November , 2019;
2. Purchased November *** & Returned November , 2019;
3. Purchased November *** & Returned November , 2019;
All items were walk in returned to the Merchant and Quadpay has yet to Credit anything back, all you get his continuous debit of your bank account with no acknowledgement of confirmation of return merchandise. I have sent all receipts, tracking information, over 10+ emails to Quadpay with no response except to say by email your being charge for late fees, non payment, legal action for items returned over 2 months ago. I have faxed over all 4 refund receipts on December *** 2019 with no response.
Hello -
I have researched this complaint and was able to locate all of the information provided by our customer. 1 of the refunds had already been processed and I pushed the other 3 through yesterday. This was an issue in our system capturing the refunds from the merchant. This was not an issue on the merchant side. All late fees had been removed as well. I also apologized for the experience our customer had.
Thank you
Lauren V *** Mon, Jan 27, 5:21 PM (2 days ago) to ***
Hello - I have researched your Revdex.com complaint and let me apologize for the horrible experience. I was able to locate all of the refunds.***
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I have worked with our engineering team to figure out why the DSW refunds were stuck in our system, this is on our side and has nothing to do with the merchant. I hope you will accept my sincere apologies and if there is anything I can do please let me know!All the best,Lauren
This is definitely on to something. Being able to use it to shop online and in the stores has been tremendous. Helped during the holiday season and just regularly.
Keep up the great work!
I had purchased an instant pot at target.com through quadpay on Jan 2020. When I pick it from the store on Jan *** 2020 and brought it home it was dented so I returned that one and exchanged it and that last one was dented also. I returned the item the next day (jan *** 2020) and asked them to give quadpay a full refund. I chatted with them since they dont have a customer service number and they said it will take 10 to 14 days. I emailed the receipt from my target app that said that the order was refunded and the receipt I got at the store. Today is January *** they have charged for two payments. I have contacted them many times and they all say the same thing but no refund is paid.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
On 11//19 , 11//19, & 12/*/10 I sent requests in for QuadPay to delete my account. I sent multiple requests of this because I was continuously told it would be done and find that the account is still active. On 1//20 I received notification that I received a refund for something and not only did I find that the account was still active, but that a purchase was made! I made no such purchase! Money has come from my bank account regarding this purchase and it upsets me because I asked quadpay to delete my account and was told it would be done “shortly” and it was never done! I also found that the account name is spelled incorrectly. I want a refund and the account permanently deleted as I have requested and was guaranteed of last year. Customer service seems to be non existent. Nobody is responding or thoroughly handling customer issues.
Hello -
I researched this complaint and have reached out to our customer. I provided her with screenshots proving the account is closed. It appears she attempted to make a purchase using her credentials but the order was cancelled. I have reassured her that the account is closed. If she attempts to reopen the account, our system will not block her.
All of her service tickets had been responded to as well. I apologized for her frustration. I've included some documentation for reference.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The Quadpay account is still active. I have sent the merchant multiple screenshots of all the times I’ve requested account deletion and all of the times that I was assured it would be taken care of in which it is not. I HAVE however recurved reimbursement for a purchase made with the account. I have also reported it to my bank. I have received no response from Quadpay since 1//20 after submitting proof of my request.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
Hello -
I have written back to the customer and informed her that the account has already been deleted, her requests have been answered. I also provided her with screenshots showing her account has been deleted. I have also advised her that we can't prevent her from opening another account. As a precaution, she should delete the app from her phone.
See messages below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Quadpay is threatening to send me to collections because I put a stop to their payments through my bank after they kept charging me for an item I returned in October 2019. I submitted pictures of the refund receipt numerous times over the past few months, and have received only automated responses that they are waiting to be notified of the return from the merchant despite me submitting my receipt. This is the most fraudulent company I've ever had the displeasure of dealing with.
Hello -
I have researched this complaint and reached out directly to our customer. She has been refunded in full for the installment payments she made and all late fees have been removed and her account is cleared. I also apologized for the experience as that is not what we want for our customers.
Thank you
It’s a great app! Totally recommend it maybe a little longer then 2 weeks but worth it !
So far so good. I downloaded this app a week ago. It is super user friendly and works fine so far. Very convenient. It displays your balance and has all Merchants available to purchase. Also I can check my balance. I haven’t experienced any bugs yet. I really like the app, and will continue to use.
I've used the quadpay option while shopping with a merchant on line, with no problem. I tried using the app to make a purchase in store and was not successful. The app wouldn't respond and I eventually got frustrated and gave up. I did reach out to customer service, via chat, but just decided to abort. I may try again or just shop on line only, but I like the in store experience and want to see and feel the items I'm anticipating purchasing.
This Experience was very EASY, SMOOTH, QUICK AND RELIABLE!! Great Option
I used this option before thru *** directly so I loved the fact it’s made easier with the app. I used it at *** for a much needed winter jacket. Thank you again