Protect Your Home

I called ADT back in September of last year to inquire about serviceApparently ADT contracts with Defenders which is how I ended up with themAfter going over prices with them they said they would need to run a credit checkI explained to them I understood but that I was buying a truck in the next few days so I could not afford an inquiry on my credit until after I bought the truckI said I would need to call backThe girl I was speaking with transferred me to a managerI explained my situation to him also and said I did not mind calling back.He said he would go ahead and get things scheduled without doing a hard inquiry on my creditHe lied to meThey did an inquiry and as I had explained to them would happen my credit rating went from "good" to "fair" as it was just on the brinkI was so upsetI called the company and spoke to several very rude people on the phone who did not believe me and said someone would get back to me in several daysI kept calling and was repeatedl

Received no notice that there was a problem running a charge on our credit card to pay the monthly fee until we found out they had cancelled our service and turned it over to a collection agencyHave been unresponsive to try and resolve this issue

We contacted ADT to install a security system based upon a promotion for a month After receipt of our first bill we discovered that it was not ADT that did the install, but a subcontractor During conversations we were very clear that we could only afford the promotional monthly charge, not the we were actually billed When we called to inquire on the incorrect charge, we were informed we signed a year contract with Defenders for that price and if we wanted to cancel we owed them thousands of dollars Their business practices lack transparency and intentionally mislead us They wrote the on our pamphlet and asked that we sign their tablet acknowledging the install was complete Evidently that was the contract, not acknowledgement of completion We also were clear ininital conversations that we were not interested in anything over the promo value, evidently that is not even a real service Unless you have a landline and don’t want it monitored I am not sur

I was led to believe I was dealing with ADTI bought a ADT alarm system back in and wanted to update my alarm systemI received a brochure in the mail that advertised ADT Alarm systems, called them set up a appointmentThey came out told me I needed to replace everything which I did in December of I did not realize it was with the company DefenderI bought the alarm system for the sole purpose of having outside camera'sThey installed one and had to come back and install the second one three weeks laterDuring the three weeks in-between the one camera they installed went out of service more then it worked So when they came back to install the second camera I told them no and wanted my money back for both camera'sThey told me I couldn't do that but I could use the difference for alarm devicesI did this
Now that it is June I seen that that ADT has different outside camera's so I called to order it and a Doorbell CameraI was told they don't do outside camera'

On July 5, 2018, Jason, a service technician from Protect your Home/ Defenders, installed my ADT alarm systemOn July 9, , I contacted the company and faxed over a cancellation request cancelling the service because the price was high At this time, Defenders had deducted $for installation and another $for prorated monthly service fees from my bank account On July 23, 2018, I called both companies to find out what was going onADT advised that Defenders will have to cancel it on their end but the would refund the monthly service feesTo date I have not received that creditDefenders agreed to come out July 26,and remove the equipmentOn Thursday, July 26th, Walter, Jason's supervisor from Defenders, contacted me to offer me a lower rate for a lower serviceI agreed Jason from Defenders arrived around noon that day and began changing the serviceHe was now routing the monitoring service calls through my landline instead of my cell phonePrior to h

I contacted Defenders (ADT) to assess if I could get a home security system with them under $and I told them clearly I did not possess a landline and would not have one, but I had *** internet I also contacted several other companies as well, but I have been a customer of ADT for years previously, so I gave them priority
They assured me that I could but that they would have to install the system in two steps I spoke to a lady named Kimberley who told me they would come out and install the system completely free on a cellular network temporarily and then I could call another installer to come out after that to downgrade it to a Voice over internet Protocol (VOIP) that I wanted using my *** service, because my *** service was new and the line hadn't even been buried yet in the yard The final bill was going to be $or $monthly once they got it connected to *** on a month contract I would have to agree to pay part of the cellular monthly fee

I received an unsolicited offer to purchase an ADT alarm system via emailI called and spoke with a representative of the company Protect Your Home, At the time I did not realize that I was not dealing with ADT directlyI explained to the rep on the phone that I was ONLY interested in the service for $a month with the $installation feeI was told that the fee was for customers with a landline and when I told the rep that I did not have a landline I was told that because I had *** *** with internet service that the installation could be made and I would be charged $a month I asked multiple times to confirm this over the phone and was assured that was the case When the installer arrived I told him about the terms that I agreed to and reiterated those terms as he ***empted to sell me additional productsI clearly indicated to him that I was only interested in sending the $a month and covering the $installation because that is all that I can accommodate

We had an ADT system for a number of years and the sensors on one door stopped working We called ADT to get an updated systemThe tec/sales person came up with a price of to protect our homeWe told them that that was to much so they keep cutting till they got down to and told us we would have the same protection as beforeAbout weeks after installation I noticed they had disconnected our older ADT smoke detectors and left us with no smoke dectionContacted them and just got the run around they told us we had not paid for smoke dectionWe were told we could cancel with in months when we brought that up they said daysThey left no paperwork on what we signed and was told it would be emailed well they never sent it till we called and complainedWe had smoke detectors they disabled themIf you have not been took by these people run before it is to late

ADT aka Protect Your Home aka Defenders installed a residential security system in my home on 8/26/5/7/1:34pm glass break alarm sounded and I was notified by ADTI requested the police to go to house as I was not homeI arrived home at 2:05pm with no indication of police presenceDog had tipped over a glass in house setting off the alarmI called the *** *** police dispatch to check on whether they came to the houseThey informed me they did not receive a call from ADTI called ADT and was told the police contact number they had on file for my account was the *** *** SheriffsI called the *** and they informed me they did not receive a call from ADT and that they don't cover *** ***I realized at that point my home has had no police coverage the entire life of the contract and I have been paying a month for stickers on my windows and a sign in my yard I contacted ADT several times and each time talked to a different representative....in a different

I called Protect Your Home after seeing a mail adI had a previously installed ADT system and the ad stated I would get a free system at a monthUpon installation I was told that I needed to pay $out of pocket for additional sensors because the deal gave me a customer credit and the amount of sensors I needed was not enough to cover the parameter of my homeI somehow let them talk me into paying $up frontAt time of installation I was asked if I had a house phoneI told them I didThey asked me to set up a mobile app where I could arm the system even if I was not homeThe following month I was charges $and was told it was a prorated rateThe following month I was charged I called and they stated it was because I didn't have a home phone and they had to set the system up through my cell phoneI told them I did have a home phone and was not informed of any of this to which they responded that it was included in the contract (which I signed on a tablet and

On 5/23/Defenders came to install an ADT alarm system in our home: We paid the first installment of $
On 5/26/we submitted a cancellation notice in the required day time period
On 5/31/a representative from Defenders came to our home to remove the equipment However, offered us a different package and subsequently removed a substantial amount of equipment At this time, he offered us a 50% discount which made our new total investment $before taxes
With the new agreement, we were to receive approximately $in a refund and owe no more installments
We waited several weeks for our refund with no results
We called again and On 6/22/another representative came to our home and convinced us to allow him to "make things right." He offered to us, in addition to the refund and 50% discount, a free month of service
On 6/28/18, $was taken as an auto draft from our bank account for the second installment According to the documentat

Took our original equipment and wont replace it
We called to order a package from a flyer we sawThe tech came and installed and AFTER he installed he said that it wasnt the package we orderedBut he didnt have time to uninstallSo we called and they waited weeks to come get itIn the meantime, we didnt know that they would not be bringing back our original equipment, so when they came we had my sister here for them to uninstallMy dad had passed and we went out of town for the funeralWhen we got back we see the keypad and motion detector that we originally had was not back on the wallSo we call to tell them that they did not bring it back and they argued that they never took itSo we asked the original installer Robert Harper, where he put he put itHe told us and we looked in those places and its not thereWe looked everywhere, but gave him the benefit of the doubt and looked againSo even after that, they still refused to take responsibility and replace our equipmen

I called to find out service details for my future home security installment on August 22, I was quoted $per month which included services using the pulse security appOn Wednesday August 24, 2016, the employee Raffi came to install my security equipment in my home and go over a detailed information about my equipmentHe mentioned to me that the call center purposefully does not share all the pricing informationHe told me that I would have to pay an additional $to use the appI have written emails to the customer support line and have been transferred to different billing agents who keep telling me that they can not help me and that I have to speak to someone elseI want my monthly price of $for advertisement and a follow up phone call with documentation to support this adjustmentThis is advertisement

Representative from company lied to me about stipulations of a contract in order to lock me into payments for yearsHe installed a security system and told me a price that was almost double was I told on the phoneWhen I asked him to remove the system, he stated for me to try to it for days before cancellingI asked him to show me in writing where in the contract I had days to cancelHe showed me where it says I have days to make changes and kept repeating "I wouldn't lie to you." I called ADT to cancel and they informed me it was through a contractor and that I only had days to cancelThe contractor, Defenders, is now stating even though the contract says days for changes, they are not going to cancel it because it was not within the daysWhen I asked for the issue to escalate and looked into, their representative said no since they have signed contracts

I am so angry with ADT I can’t even see straightThey were to come to my home and install a system for a month, but I should have known that the fast talker that came to my home was a liar and a cheat, just out to make a dollarHe told me that he could enhance my system for just more dollarsI asked him clearly, there is no other cost right, just the dollars, and he said yesI told him okay, I’ll go on and pay for itMy first shock, he drilled the huge hole in my wall, never letting me know he was going to drill a hole, he just did itFrom that point, my phone quit working, so now I’m ***After installing everything they left, and I noticed I didn’t get but one key chain alarm, so I called ADT and what a shock I receivedThe customer service representative told me I was only to get one because I had three more payments of dollars that I had to payNow the steam is coming out of my ears and I am really ***I explained to her what the installer told me,

Called to get service for my home and was never told about an activation fee for the cameras until the install was completeI filled out an online form to get service, someone called me and talked to me about the service and what my options wereThe finally out come was all theequipment was free and all I had to pay was the install fee of $and I would get the $back in a gift form in 6-weeksI asked the sales man several times what I need to pay just to make sure and he assured me that the $was itA couple days later I had an installer come out to install the systemHe started his work and when he was half way finished, he started talking about the $activation feeI explained to him that I had no knowledge of this feeHe called his supervisor and then told me they would get back to me in two days, days later no call, I contacted costumer service and was inform that they will not waive the $installation fee and cannot cancel my service unless I pay a $

Defenders and ADT are over charging my on contractI have called twice about this and they will not honor the contract that I have in hand for a rate of $

ADT was not appropriate or professional when advertising and presenting product, Felt threatened and uncomfortable
I responded to an add from ADT security systems by phoneThe sales rep on phone told me that I would need to have someone come to my home to review and explain the product after I paid a refundable down payment of He also confirmed that the advertisment was correct in that it would be or less a month and there would be no installment fees or extra charges , no obligation to purchase, and deposit would be refunded if not interested after demoI made an appointment for 5pm on 6/20/My daughter called me around 3pm stating that someone was at our home with ADT I talked with them on phone asking why they were there so early? They said that they didnt know anything about a 5pm appointment, and seemed a little preturbed that they had arrived without me being avaialableAt that time I was concerned that this was a scamMy daughter was also disturbed that

We contacted ADT for pricing quotes for cameras and security sensorsWe said that we were looking for cameras that were wirelessTheir technician, Casey, came out Monday, Nov5th, We learned that the cameras are not wirelessCasey spent a great deal of time trying to suggest places to mount the cameras that would minimise the appearance of wiresBy now, it is almost 8pmCasey rescheduled the actual installation with us for today, Friday, Nov9th,Casey had us sign for the equipment that was being left behindThe "E" doc started the clock on a day right to cancelWith no sensors or cameras actually installed, we as the consumer had no way to try out their products and servicesCasey arrived today, Friday, Nov.9th, He walked the rest of the home to see where sensors would be installed and gave us a price that was a great deal more than the original quote by their sales deptAfter several conversations, we decided to not move forward with any services or prod

Defender sent me a solicitation via mailThey came out to install my security system and did not finishThey left door sensors on a tableThen, I found the system did not work properlyI have called numerous time to ADT and have been placed on long holds and transferred all around with no successThey had be sign a three year contract in good faith but the system, does not work and I cannot get any customer serviceI would like them to come to my house and take it out, patching the holes they have made in my wallsI wish to hire someone else for my home security