Property Damage Appraisers Inc.

A local rep will call the customer to review usage and discussion upgrading and pricing.

The local office reached to the customer to setup a service call. When that time came, the tech tried to reach the customer by phone and at the door, they didn't get a response in either case. If the customer would like to continue to work to a solution, please contact the local office.

The business team will call the customer and work with them to disconnect without any penalty.

When I finally got a call from Cable One, I was told that they would send me copies of all my bills. When I received the copies, I was still missing June's bill, the bill that was so outrageous. When Julie L[redacted] called me, she said if I had any more problems to let her know direct. She gave me...

her direct line phone number. When I tried to call the number it was a fax line. So I tried to fax my complaint to the number and even that didn't work.I also noticed that on the work order for the installation of my cable/phone (which I asked for a copy when tech came, told me it would be mailed to me, never was) that my signature was forged.I have since sent another letter of complaint to them Certified/Return Receipt Requested and have heard nothing back from them yet. I was lied to by Ms. L[redacted] regarding all my bills were sent to me. And she gave me a bogus number to try to reach her at. I am still extremely unhappy with all the lies, forgeries, and lack of ability to get me copies of my bills, let alone the over charges they auto-deducted from my bank account. No explanation why this happened. They are as crooked as a dog's hind leg.

We are near the end of upgrading our system, which includes this customer's area. The expected completion date is the end of August. In the interim, the local office will apply a $50 credit to the account.

The customer has not been able to pay their bill consistently their installs 11/2015, getting disconnected 3/2016 and reconnected the next day. The customer started exceeding their data limits in December 2015 by quite a bit. Notifications were sent out for three months straight warning the customer...

that unless they managed their usage better, they would be moved to the appropriate level of service for their usage. the usage continued to grow and thus, moved to the new level of service 5/10/2016. Now, the customer is starting to exceed the new levels. If they cannot manage their usage, they will be required to move to a higher level of service at a higher price.If they should have any questions, they can go to the local office and speak with the General Manager.

After researching this issue we were able to find three times the customer was informed about what should be done prior implementing the seasonal policy, twice over the phone (we have copies of he recording) and in person (at the local office). We are willing to work with the customer but would need...

them to contact the local office to make equipment return arrangements. [redacted]

We have the customers vehicle in our shop addressing the remote start concern. She is in one of our loaner vehicles as requested.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this is a true statement. THey have checked everything to a wall outlet and they are saying that a piece of wire is the cause of the internet causing the DNS Probe Finished Bad Config to occur almost daily. As a computer tech myself I find it hard to believe that a piece of wire is causing the problem. We will be moving soon enough and will no longer have this company for our services.
Regards,
[redacted]

The local office has made several attempts to reach the customer via phone, door tag and letter. They have not responded. If they would contact the local office, we are willing to discuss a solution.

Cable ONE Lead Technician explained to Mrs. [redacted] the easement rights and our access compliant per the easement rights. Cable ONE Lead Technician said Cable ONE will do their best to give notice prior to entering and also will put a sign on her fence to call Mrs. [redacted] before entering the yard as...

well as put comments on the Cable ONE customers accounts in our billing with the same message that are serviced from the pedestal.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We appreciate the customer's point of view, however, it is the intention of the company to hold customers to a standard of usage, if exceeded multiple times, will need to pay for it (as detailed in the attached letter). Offering fast speeds does not correlate with higher bandwidth usage, the type...

and amount of content does. Our local office is willing to discuss the details of how to manage usage and move back to the original service level the customer is requesting.

The advertising claims “double the speed, not the price”.. we did double the speed on our streaming, premium, and ultra plans without doubling the price. Additionally, for our non-subscriber advertising the phrase holds true, as we doubled the speeds, but did not double the introductory rate, as it...

stayed the same at $35/month for our streaming Internet.

The local office sent a tech out to fix the issue. A credit was applied to the customer account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Alexander G[redacted]

The customer has disconnected his account and has an outstanding balance.See attached for details of his usage notifications.

The customer's usage is measured in bytes, which is updated every 15 minutes. Therefore, the data is accurate. For the times that the customer states they are not at home and usage is still high, speaks to common backdoor software/malware still running. Again, we suggest the customer review...

their local network for this malware and lower the usage. Otherwise, pe their contract, fees may be applicable.

Our billing statements go out in a timely matter so customers are not rushed to pay. However, if a customer runs so many days past due, it is our policy to take the payment from the credit card on file. The customer agreed to this when they singned up.

We respect and understand the customer's request. However,the customer signed up for the service and provided their credit card, as expected of all new customers. Pulling a payment from the credit card is a part of the billing process. Therefore, we are not obligated to refund the payment owed and...

taken from the credit card.