Property Damage Appraisers Inc.

The local General Manager reached out to the customer and explained the situation and offered a credit.

Local office fixed the issue and informed the customer.

The response flat out ignores the most important points of the complaint. The same pipe is used to transmit internet services and television services while only one is throttled. What Cable One is doing is attempting forcing people onto their own proprietary services or be forced to watch alternate programming at worse video quality (or not at all) to fall within their arbitrary usage plan.The following quote is a flat out lie because most ISPs today do not have any competition because of their agreements to not lay lines in competitors "territory". "If the ISP has failed to properly balance cost and capability, people will stop buying its services and go to a competitor who does a better job of meeting the needs of the buying public. Of course, this would be an academic argument if the customer were contractually bound to Cable One and could not go elsewhere. The fact is that the customer is not stuck with Cable One. No residential customer is required to sign a contract which binds him to stay with Cable One."If I had the choice to subscribe to a different ISP who follows net neutrality and does not limit usage I would. Which is exactly what I will be doing later this month thanks to Midcontinent Communications fight to be able to service the people in my area despite Cable One's efforts. If I was given a choice I would have never signed any service agreement with Cable One but they held a monopoly on being an ISP until now.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Brandon A[redacted]

The accounts shows the customer as current, today. If they should have any questions, please have them contact the local Customer Service Manager, Laureen N[redacted], to work thing out.

Cable ONE has attempted to call Ms. [redacted] via the phone number listed on the complaint on July 7th, 10th. The voice mail is not set up to leave a message to call back. Cable ONE does not show any Trouble Calls history on her account, so we would need to first schedule a service call to assess her...

internet complaint. Cable ONE has sent an email on July 11th to the email address provided trying to reach Ms. [redacted]. We have listened to all the calls Ms. [redacted] has made to Cable ONE in regards to her service and in the conversation is was mentioned that there might be an electrical issues that would need to be addressed with the home owner before we can troubleshoot any further. When Ms. [redacted] did call into our Care Center, we checked the modem and it was online and we could not see any issue with the service. We have provided in the email to Ms. [redacted] our direct number to the local office for her area. Thank you, Cable ONE

I do not accept this response-- I have had a problem with cable on since nov. 29 2015 i,ve called number in local phone book and have yet to...

get a call from local office i,ve tried to set up appointment when somebody would be here to no avail last saturday dec. 12 2015 a tech named richard came by and replaced wire to house .. we called on sundat dec 13  2015 and reported tileing still going on no response..called back on wednesday dec 16 2015 and reported tileing still affecting certain channels..it is now thursday dec 17 2015 at 1.40pm and no response..mark carney

Cable ONE issued a credit to [redacted] Cable ONE account on January 15, 2018 in the amount of $88.00 as requested. Thank You Cable ONE.

The current offer to reconnect still stands. If the customer would like to discuss other options, they can contact the local General Manager Terry W[redacted] ###-###-####.

Please find the attached letter that explains the notifications sent to you about exceeding your usage limits, what happens when you do and the amount you went over per month. All of this is referenced in the agreement signed at the time of install. If you are able to keep your usage down for a...

period of time, then you can downgrade back to the original service level.

The customer will be contacted to explain the daily consumption that they have used, given a link where they watch, what they consume and a copy of their agreement that explains the penalties for over consuming. In fact, the customer did go over the limit, was notified prior to the penalties being...

assessed.

The local office is working to upgrade the area so that High Speed Services are improved. Work should be completed the first week of September. We apologize for any inconvenience.

As stated previously, we have data limits in order to protect all Cable One customers against over use. If the customer doesn't agree, we understand they chose to shop elsewhere.

I would like to help the customer get their refund. Can the provide the old account number, City and State where they previously reside?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response is no response at all. Just says they will look at it,  the do nothing is what my original complaint was about, nothing changed. I am surprised the Revdex.com lets anyone game the system like this, I expected better.Let me know when there is an actual response. Although anything at all happening would be a big surprise.
Regards,
[redacted]

Local office has gone out and made some repairs. This should have resolved the issue. Local office will also apply one month's worth of credit to the account.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me. I have talked with a representative of the local office and he was going to arrange for a  rebate on what I am paying.  I will wait until  Aug 1st for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The local office has only called while I was at work. They have not left a door card or sent a letter with intent of a resolution, just another letter threatening that they are going to charge me more money.

The local office reviewed the account and submitted a credit to zero the balance. The made an attempt to reach the customer to follow up.

Our local office contacted the customer to make arrangements but found out they had already disconnected.