Property Damage Appraisers Inc.

We looked at the customer's modem and they are receiving the increased speeds. This may indicate that devices beyond the modem might be the reason. Please check the setup beyond our modem for issues. If you are not able to pinpoint the problem, please contact our technical support which can help you...

troubleshoot.

We understand the customer's concern, however our contract and usage policy provides the bandwidth limits for each residential customer. Please see attached.

We respect the customer view, however, by signing the contract, they agreed to this method of payment. If the customer still doesn't agree, they can walk into the local office to speak with the General Manager about a possible refund.

I have had 3 technician visits and numerous calls to this company. My data usage has nothing to do with the issues I am having. I expect to receive a replacement 32 channel modem by the end of business today.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Thank you for taking a serious look into this issue. Your response indicating that your DNS cannot connect revealed that Cable One was blacklisted at the client's server and has been rejecting requests. 
Regards,
[redacted]

This is inconsistent with the bills you have sent, originally the hook up fee was 204.dollars after that the bill was supposed to 80. A month. Why all the taxes are noted in the bill they are and have been  inconsistant since January 2017. There is no contract which in this agreement and I feel this company is using that to exploit my business. Why is one bill $5.00  then two months later $200.? Your wrong for exploiting an elderly woman on a fixed income!!! I will send the original bills & copies of the checks & dates I have always paid my bills on time!! This bill never is on time I usually get it by the 15th of every month & they want it back by the 24th of the month. I send it the same day I get it! Your processing it too slow.

The local office has made several attempts to reach the customer. Here is the direct line of the General Manager: ###-###-#### - Jane S[redacted].

We have removed it off the list and it will NOT be reported to the credit bureau.

The local office was willing to provide a credit of $50 but the customer has not responded to the offer.

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business's response.  If you wish, you may update it before sending it.]
Revdex.com:Cable one sent out a tech who told us it was our phone system.  I have since bought a new phone system.Since we are moving out of this home and into another home while planning to keep cableone as a provider I would like to withdraw my complaint at this time.Thank you so much for trying to help me.Should there be a problem going forward I will contact you.Sincerely,Janet P[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Janet P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10816212, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company did not provide sufficient time to change the alternative payment method.  I took it for granted that the bill was being paid automatically.  There should be a three month grace period at minimum to correct or update payment method before service is disconnected.  It is clear that Cable One is disconnecting service prematurely and making unjustified profits by charging fees to customers who don't deserve this rigid customer service.  It is clear that the company has found a loophole to make a profit through the convenient use of a "policy."  The fees should only be charged to those who are not willing to correct payment method and pay balance due at time of correction or as arranged.  In other words, all fees should be waived if problem is resolved and significant payment toward balance is made.  If the company wants loyal customers, they should provide compassionate and fair customer service practices.  Otherwise, good customers like myself will cut off the service sooner then later.           
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
William C[redacted]

I have contacted CableOne several times trying to get my internet turned back on. I have tried to make partial payments with them but they just continue to ask for more and more money. They wanted to charge me more and more fees just to install something that had already be installed and to pay yet another deposit and then continue to charge me for services for months when I didn't even use their services. The whole reason I was behind on my bills is because I was not receiving them from cable one. I made a payment in September and though I was fine and then never received any bills in October and then realized in October that my services were shut off. CableOne at any time could've contacted me to let me know I was behind and I was off on paying when it came to my billing cycles but instead of doing that they would rather shut off my services that way they are able to charge their customers more and more in different fees in deposits. all of this could've been avoided had CableOne reached out to me at any point via a phone call or an email to let me know what was going on. I do understand that it is my responsibility to make sure my bills are paid. It as far as customer service goes CanleOne only cares about more money going into their pockets not about their customers. It's sad and disappointing.

The company apologizes for the missed calls and not updating the right phone number as soon as possible to avoid the scheduling issues. We believe the problems have been resolved an customer installed. In addition, a credit has been provided for their troubles. It is our intent to use this situation...

for train our associates better. Thank you for your input.

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The local GM, [redacted], will be contacted and should resrach his problem for a resolution. Consumer will be contacted by a local rep once complete.

We clearly understand what the customer is expressing, however, our policy has been clearly stated, where the customer usage stands versus the policy, and the results based on this usage. If the customer controls their usage, fees are not applied.

Local office has reached out to the customer to resolve technical issues. Outstanding items: 1. Complete the move/transfer to a new location on 4/14, 2. Generate a new phone number. All other issue, I understand, are resolved.

The local office researched this account and found that company policy was followed, although we understand the customer doesn't agree with it. The customer became a non-pay before asking to update the easy pay process. The local office waived the reconnect fee but the customer will need to pay the...

$75 deposit.

To whom it may concern,While I am not arguing the fact that I exceeded my data limit; I am...

disputing the fact that I received three notifications.  I only received the 3rd and final notice after it was already too late to reduce my usage.  I did not receive the first notice that was sent via popup message.  I did not receive the second notice that was sent to the incorrect email address.  I am also disputing that fact that most users are aware of the data meter that exists to monitor their data usage.  I log into the billing website [redacted] everyone month to pay my bill.  The data meter is located on a different account log in ([redacted]).  I have never logged into the [redacted] website because I don't have a need to.Due to the fact that I did not receive three notices like I was supposed to, I am requesting to be moved back to my original tier without having to weight three months.  Thank you