Property Damage Appraisers Inc.

We have researched the account and the usage is coming from the customer's home for several months. We are attaching our response with a copy of their usage. If the customer is able to manage what they use down to the previous level for a period of time, we would gladly work with them to downgrade...

back to the original level.

If the customer returns the modem, a credit of $112.94 would be applied to the account leaving a balance of $6.94.

Mr. [redacted] agreement under the contract heading "Channel, Service, Price, and Other Charges", the following language is part of the agreement "We may also change our policies, prices, and charges with or without notice." "Continuing to receive services after the change constitutes acceptance...

of the change." "As market conditions change, Cable ONE reserves the right to adjust package prices." Taken together, these statements clearly indicate Cable ONE not agreed nor may not adjust rates during the contract term. In addition, the agreement is for Services and not equipment and can be adjusted as needed. The Cable ONE Business website for Internet Services also discloses the following: "Prices are subject to change. Prices are fixed for a customer's 3-year term when bundling Business Phone together with Business Internet" . We understand price increases of any kind are never popular. Thank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the...

business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

It took a few days for the collection agency to clear out their lists. It was completed on 10/23/2015.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will...

consider this complaint resolved.
Regards,
[redacted]

The local office contacted the customer to setup a time to replace the cable on the outside. This was done on 2/24/2016. Services should be restored. To improve the service, there is a plan to upgrade the area in the coming months which should made speeds more stable. We appreciate your patient.

if I am paying a connection fee then I should get the new customer pricing which is $30 per month.  Not $64. Either I come back as a new customer or I come back as a current Customer. You can't have it both ways. Cable One screwed up.  Remember. They stopped sending a bill for some unexplainable reason.  I paid for my screw up (late fees and interest) now cable One needs to get off their high horse and own up to theirs.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their statements are mailed on the 16th of the month, and not received until 10 days later, and are due within 4 days. They have a drop box for payments, and payments are not even recorded in a timely manner. I spoke to a representative ([redacted]-not even from this area but to a local phone #) on 6/29/15 and she advised me that there was a 10 day grace period. This does not seem to be the case. She did put a credit on our account for an additional charge taken in error of $12.00 for a reinstatement fee. There does not seem to be a resolution to their billing problem except an automatic payment withdrawal which we are not accepting. Maybe they should give an additional week for payments due. Months ago we even contacted our local PO on mail delay issues because of having to go through Lubbock, TX.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Don [redacted]

Cable ONE policy is when a technician is requested to add a new device, the Technician needs to be able to reach both power and television connections. Unfortunately, Cable ONE was unable to reach the cable outlet or the power outlet. The Technician did detect a problem inside the home that out need to be repaired before all outlets will work correctly. Cable ONE informed the customer of this and will call the customer again to explain our policy and what need to be done to get this fixed. Thank You.

A $40 credit was placed on the account for the one day inconvenience.

Our customers have multiple ways to pay their bills. We disclose that some methods are faster than others. For example, paying by phone provides the quickest method while paying by drop box or third party is the longest and takes time for them to process (add several business days to clear the bank). It is up to the customer to choose a method that be suites them.

I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I MOST DEFINITELY DID...

RETURN THE CALLS..2 TO THE DUDE..AND MANY TO SUE..AND ALSO EMAILS..SHE ASKS THE SAME QUESTIONS..OVER AND OVER ..LIES LIES LIES....I RETURNED CALLS............SHE WAS TO LET ME KNOW ABOUT DROPPING A LINE...INTO APT....CONTACT THE APT COMPLEX OFFICE..THAT WAS A COUPLE WEEKS AGO...NOT HEARD BACK........ALSO MONTHS AGO..A TINY CREDIT..NOT NEAR ENOUGH FOR THE OUTRAGEOUS $ I HAVE PAID..FOR SERVICE THAT HAS BEEN NOT OK FOR OVER A YEAR!!!   LIES..SHE IS LIEING BADLY.....ALWAYS ALWAYS RETURN CALLS!  [redacted]

After reviewing the account, the customer was late every month from May to August, and finally disconnected for non pay. Every month each customer knows that a payment is due, even if the statement is lost in the mail. Per our reconnect guidelines, the customer will need to pay the full past...

due and fees to get reconnected.

Notices were sent to the customer on: Feb. 9th 2015, Mar. 9th 2015, May 8th 2015 and Oct. 8th 2015. We respect the customer's point of view. However, despite the notices, it is their responsibility to monitor their usage. Based on this research we believe the fees are applicable.

There was a service outage which has been fixed. We apologize to the customer the small time without service and plan to call the customer.

[redacted]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Before I made this complaint to BBC, I were without internet service nearly every weekend, not counting those times on the week days. All of...

a certain, I make a complaint to Revdex.com then only then did CableOne begin to provide some of the service I paid for. For example, CableOne advertise we provide internet service of 50 Mbps download speed. Only October 28, 2015 my download speed was 33Mbps, according to Internet Speed Tracker. And right now my download speed is 28 Mbps, over 40% less than what I am paying for. This is much less than what I am paiding for. I have call CableOne and reported my internet was so slow that a web page would not open once. Also, this is documented on CableOne records. Thanks to you, Revdex.com for your help and it is wrong for a CableOne to cover-up the truth and don't provide the service they legally makes to customers.