PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
While I appreciate the response from the business, it comes as no surprise that no employee admitted to telling a customer not to pay a bill once they learned a Revdex.com complaint was filed. The teller, a female, with dark hair a little longer than shoulder length, 30's-40's, advised me that the final payoff would include the payments discussed in the original complaint I filed. She advised me, as an agent of the company, that it was not necessary to pay that months payment as we were in contract to sell the property.Since selling the house, I have continued to receive harassing phone calls from agents of 5/3 Bank, some being very rude, telling me they are going to foreclose on me and garnish my wages. Even after explaining what the previous teller had explained, they continued to call several times a day and send letters. This was AFTER selling the property. This may have simply been an oversight by a single employee at this location. Mistakes happen. However, I have lived at this location for over 13 years with only one late payment that was an oversight of mine after I had surgery. The error was corrected several years ago. This single error by a 5/3 employee is the ONLY thing prohibiting me and my family from buying another home in a new state over 600 miles away. We are simply asking for the late charge to be reversed and removed from my credit report.  
Regards,
[redacted]

[redacted]Date: August 30, 2017Regarding Your HELOC ApplicationDear [redacted]:We received a copy of the complaint you submitted to the Revdex.com regarding...

your recent application for aFifth Third Bank home equity line of credit (HELOC). We appreciate the time you have taken to document your thoughtsand concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience thismatter may have caused you.As I stated in the voice mail message I left for you on August 24, 2017, we have unfortunately been unable to locate anyapplications for you within our systems. We understand that you withdrew your complaint since you did not have theapplication documentation. However, if you are able to provide us with additional information that would help us to locateyour application, we would be happy to research this matter further. You may send any additional information to thefollowing address:Fifth Third BankOffice of the PresidentAttn Elizabeth D.5050 Kingsley DriveMD 1MOCOPCincinnati OH 45263You may also fax the information to my attention at ###-###-####.Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact medirectly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Elizabeth D.Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I have requested, and await, a breakdown of the final payoff from 5/3 Bank.  The letter attached in response to this Complaint states that 5/3 Bank accepted a "final payment" of $3996.01 on October 5, 2016.   I have not yet received a breakdown of the fees and charges on the payoff to know whether it is correct.  [redacted] has not yet received the consumer's equity of over $7000.00 to pass onto the Estate.  It's been 10 days since 5/3 Bank received payment.Likewise, while the situation was resolved, it took lawyers, a string of phone calls, and everything and anything short of filing a lawsuit and temporary restraining order to have the vehicle returned.  5/3 Bank can take the position that the payment was received after the reposession had been ordered - that is fine. However, it is 5/3 Bank that called me, the Administrator, on 9-19 threatening the car would be repossessed *if* immediate paynment was not made.  Payment was in fact made immediately, and 5/3 Bank executed its threat - reposessing the car.  It should not be on the consumer to have to jump through the hoops I jumped through to expose the deficiencies in 5/3 Banks checks and balance process - how many other customers have been threatened with repossession only to make the payments, and have their car repossessed anyway.  How many veterans have had cars repossessed.  It makes one wonder.It was not until I filed a complaint with the [redacted] and got legal counsel involved that 5/3 Bank cared to discuss resolution.  The prior week I had been told, rudely, and repeatedly, too bad.  Pay off the loan and the repo fees, and, drive to Cincinnati, 2 hours away, to pick up the car.  (Mind you, a car that needed new rear tires and was not safe to drive such a distance.)  They took the car to Cincinnati, and only sent the notification letters well after I had filed my complaints, and well after I was told I would not get said letters, and 5/3 Bank would not tell me where the car was located.  Imagine requiring a distraught family member or loved one to spend 4 hours traveling to pick up their vehicle, which was not in arrears, and had been wrongfully repossed.  I wonder how many people in distress, over the death of a loved one, are subject to 5/3 Bank's repossession tactic within 30-60 days of a consumer death - despite being involved and aware of the process the entire time.  Zero tolerance, understanding and cooperation.   Threats, rude phone calls, and delaying tactics were what I was met with.  Only when threatened with [redacted] complaints did the bank care to do *anything* to resolve this matter.   5/3 Bank's behavior definately made a sad and stressful situation bubble up to a boiling point.  I spent an entire week of my time trying to resolve this issue - and should be sending 5/3 Bank a bill for my time as well.I am not satisfied at all with 5/3 Bank.  Just because they returned the car, that they wrongfully repossessed, does not account for the abhorable treatment of a customer who has recently passed away.  It was only after considerable time, stress, money and absolute aggravation that this issue was returned to the way it was before 5/3 Bank screwed it up in the first place.And I still don't have payoff information and have no idea what the Estate paid to 5/3 Bank, 12 days *after* 5/3 Bank received its payment in full.
Regards,
[redacted]

I rejected Fifth Third's response due to their refusal to address my concerns. Yes, the accounts were mine. However, for 3 MONTHS I, along with my family, was harassed on THEIR behalf to resolve these balances. I was told that I would be given a subpoena to come to civil court to face charges at my work if I didn't resolve this matter. I filed bankruptcy in February of 2012 and these accounts were included in my filing. This matter is of public record and could have been easily verified preventing ANY of this from happening. I feel these threats were out of line, especially when they come from incompetence on their part. When I filed my original complaint I asked that the case be withdrawn and that I be left alone on this matter. Fifth Third has not agreed to this now nor have they agreed to do this anytime soon. Because of this, I cannot and will not accept their response.

[redacted] Date: March 30, 2018 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com regarding your installment loan...

account. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured that we have researched the issue you have had with your recent installment loan payments. I have enclosed a copy of your installment loan payment history for your records to assist you in knowing the payments that the Bank does not have record of receiving. It should be noted that we are happy to assist you in locating these payments once we are provided proof of the payments from you either in the form of cancelled checks, or bank statements showing electronic payments. Please either forward this to the representative you were previously working with in our Collections Department, or send it to me directly at: Fifth Third Bank Office of the President Attn: Sarah S.5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, the fax is ###-###-####. Regarding your statements surrounding the amount of telephone calls that have been made to you associated with this loan, the Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Several calls may be placed each day in an effort to obtain a payment or to find out details regarding the matter at hand. Please be advised, these calls are made in an attempt to assist our customer in avoiding possible late fees and negative credit reporting associated with the matter. Our records indicate that no calls have been made to you associated with this loan since March 12, 2018, due to the payment that was received on that date in the amount of $3,500.00. Concerning your statement that the payment in the amount of $3,500.00 was made to the Bank in February, I have reviewed this matter as well. I have confirmed that a $3,500.00 payment was attempted to be made on February 28, 2018, but that the account number that was provided failed verification. Our records indicate this was discussed with you on March 12, 2018 when the second payment of this amount was attempted. I apologize for any misunderstanding that may have occurred. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet this expectation. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com Enclosure: Installment Loan Payment History

[redacted]Bowden
GA 30108Date: June 10, 2015
Account: [redacted]Regarding Your Installment
LoanDear
[redacted]:Thank you for contacting the Revdex.com regarding your
installment loan. We appreciate the time you have taken to express your
concerns regarding...

this matter.On behalf of the Bank, please accept my sincere apologies for any
inconvenience or frustration this matter may have caused you. Please be assured
we have researched this matter fully, and passed on your concerns to the
relevant parties within the Bank. I also want you to know that customer
feedback is reviewed by our senior and executive management teams as part of
our ongoing commitment to improving our customers’ satisfaction.Maintaining customer information and security is a priority for
Fifth Third Bank. That information is not only limited to the account
information that we have on file for customers, but also in relation to
payments being sent or adjusted to accounts within Fifth Third Bank. From your
correspondence, I understand that communication with a non-account holder has
been accepted in the past. According to our records you are the only signer on
the account and I was unable to locate a note allowing another to obtain
information on your loan. To allow for another to have access to your account,
a new loan would need to be established with joint ownership on the loan. I
apologize this information has not been passed on to you in past conversations
with Fifth Third Bank.Fifth Third Bank has recently updated our web site to allow
payments from a non-Fifth Third account to be processed to a loan with Fifth
Third Bank. This option may be one that is beneficial for the payment of your
loan. Your loan is set up to receive coupons each month as opposed to an
automatic payment. By using the web site, you can make and change payment dates
when or if needed. The website is www.53.com. If you would like assistance in setting up this convenient payment
option, please contact our customer service department at ###-###-####,
Monday through Friday, 7 a.m. to 8 p.m., ET. and Saturday 8:30 a.m. to 5 p.m.,
ET.We strive to provide professional and accurate service to our
customers, and I apologize for any inconvenience this may have caused you. If I
could be of further assistance to you, please call me at [redacted], or toll
free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
Although you all reopened my account I am not okay with you all making it like I did this on. My account! I never allowed my account to get negative 65.24. That was fraud online loan companies that withdrew money when I never received a loan.
Regards,
[redacted]

[redacted] Date: March 29, 2018 Account: [redacted] Regarding Your [redacted] Credit Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your [redacted] credit card...

account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. In an effort to protect our customers from unauthorized access to their account information on our website and by using our mobile app, after four (4) invalid PIN or password attempts, access to the account will be blocked. According to our research into this matter, access to your account information on our website at 53.com, and by using our Mobile App, has been blocked because of an incorrect PIN being entered on numerous occasions. On December 3, 2017, an incorrect was entered on four (4) occasions. This resulted in a block on the account preventing access to the account information electronically. Since that time, there have been numerous other occasions where incorrect login information has been entered. Due to the number of unsuccessful attempts to access the account electronically, you will need to visit a Fifth Third banking center with a valid form of identification to have electronic access to your account information restored. This is only to ensure that your account information is protected from unauthorized access. We regret if this causes you any inconvenience or frustration, as that is certainly not our intention. Although you have not been able to access your account information electronically, there are several other ways to make payments on your account. All of the payment methods are outlined on your monthly account statements. On March 12, 2018, we received your $200.00 payment. The account payments are current at this time. For your review and convenience, copies of your account statements for the period from November 21, 2017, to March 5, 218, are enclosed. The enclosed statements are all of the account statements that have been sent since the account was opened on November 21, 2017. According to your account statement for the period from January 6, 2018, to February 5, 2018, a minimum payment of $35.00 was due on March 2, 2018. Since we did not receive the minimum payment amount due, a $25.00 late payment was assessed and posted to the account on March 5, 2018. In the interest of customer service, the $25.00 late fee was reversed on March 28, 2018. On March 10, 2018, we received your payment of $200.00, which served to bring the account payments current. Although there was a late payment on the account, since the payment was not late by thirty (30) days or more, it did not result in any negative credit reporting of the account. If you would like to contact the credit bureaus directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

[redacted] [redacted] [redacted] Date: September 14, 2016 Accounts: [redacted] [redacted] [redacted] Regarding Your Fifth Third Bank Accounts Dear [redacted]: We received a copy of the rebuttal you submitted to the Revdex.com regarding your Fifth Third Bank accounts. We appreciate the time you have taken to document your additional thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated August 5, 2016. Our position on this matter has not changed. You expressed additional concerns in your rebuttal that your overdraft protection did not work. Our records show that your savings account ending in [redacted] was set up as overdraft protection for your checking account ending in [redacted]. Both accounts were opened on August 21, 2014. However, no funds were ever deposited into your savings account, and it was closed on October 6, 2014. No other account was set up as overdraft protection for your checking account. You also expressed additional concerns that the disclosures for your Secured [redacted] ending in [redacted] were not provided to you at the time you submitted the application. Specifically, you mention disclosures regarding late payments. The disclosures enclosed with our previous response are provided to all applicants for a Secured [redacted] at the time the application is submitted. In regards to late payments, the Fifth Third Bank Card Agreement states the following: ** You acknowledge that you specifically intended to grant us the security interest in all funds in the Secured Bank Account, that this security is an express condition for your Account and the funds in your Secured Bank Account must remain on deposit during the term of this Agreement…If you do not pay your Account balance or we decide to close your Account for any reason, you authorize us to apply all of the funds in the Secured Bank Account to your outstanding Account balance. (page 2, section 3) **Your payment is due on or before the Payment Due Date shown on your Account Statement. You must pay at least the Minimum Amount Due show on your Account Statement on a monthly basis[.] (page 2, section 8) ** If we do not receive the Minimum Amount Due by the Payment Due Date, there is a late payment fee of $25.00. Any subsequent late fees will be $35.00 until you make your required Minimum Amount Due by the Payment Due Date for six consecutive Billing Cycles. (page 3, section 14) ** You agree that, subject to Applicable Law, if your Account is in default under this Agreement, you will accept calls from us at your home and your place of business regarding collection of your Account. You understand and agree that the calls to your home may be automatically dialed and a recorded message may be played. You agree such calls will not be considered “unsolicited” calls or telemarketing calls for purposes of state or federal law. (page 5, section 23) I have enclosed another copy of the Fifth Third Bank Card Agreement for your convenience. Thank you for your patience while we conducted our additional research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Fifth Third Bank Card Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
By siding with the employee and that employee doing something illegal toward a customer and firing said employee, Fifth Third has set a president that it does not value the safety of it's customers above everything else. In fact by not firing the employee responsible for the illegal act of shutting down my card without my knowledge or notes in their own system, the company is saying that there are no consequences in our organization for fraud and that customer is not always right in fact never right. Due to this, I have only fear of talking to their outsourced customer service to the point where I can no longer call or argue with customer service because the company says that if another illegal act of shutting down my card were to happen then there would be no repercussion, furthermore, you need to fear our employees who can do no wrong in our eyes. So I am basically not able to communicate with customer service or disputes anymore out of pure fear.
Regards,
[redacted]

Good afternoon, I have spoken to this customer directly on October 28, 20416, (possibly after he sent the Revdex.com message) and we worked through his concerns. We are not submitting an additional response at this time. Thank you! Shawna H.Customer Care Team Specialist IIFifth Third Bank | Office of the President5050 Kingsley Dr.MD 1MOCOPCincinnati, OH 45263

[redacted] Date:        July 1, 2015 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding the difficulties you have...

experienced with your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. I have shared the information you brought to our attention with the department that opened your account. Additionally, our senior management regularly reviews customer feedback as part of our ongoing commitment to improving our operations. Our records indicate that we had an internet promotion during the time that you opened your account that offered a $200.00 cash bonus promotion with a direct deposit stipulation. We have reviewed your account statements and have determined that you should have been paid the $200.00 cash bonus. It is our understanding that the agent that opened your account neglected to input the code associated with the promotion when she opened the account. As a result, the system did not recognize the promotion and the deposit never posted to your account. An adjustment request was processed on June 30, 2015, to credit your account $200.00. If you have any questions regarding the deposit, please feel free to contact me at the number listed below. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely,   [redacted] Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I [redacted] am currently out of state and plan on responding formly to Fifth Thirds letter with the proof of their employees signatures that they themselves are too lazy to print. Fifth Third is doing nothing  but talking in circles and have proved nothing more then being bullies. I will return to [redacted] on. 3/21/16 and will formally respond as I do not want this issued closed until I get honest answers from this bank. It says a lot when your customers want to run in the other direction. Please remain open for me to discuss with my attorney.
Regards,
[redacted]

[redacted] [redacted] 
[redacted] Date: July 27, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

checking account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. You advised that your mortgage company processed a double mortgage payment from your Fifth Third Bank checking account in error. I confirmed that the payment processed on July 17, 2017. The beginning balance in your checking account on July 17, 2017, was $1,310.96. There was a $300.00 deposit to the account that day, which increased the balance to $1,610.96. Eleven (11) transactions posted to your account that day, including a $2,334.92 Automated Clearing House (ACH) transaction from [redacted]. The ending balance in your checking account on July 17, 2017, was negative ($905.00). Four (4) transactions were paid while the account balance was negative. As a result, four (4) overdraft fees of $37.00 each were assessed to the account on July 18, 2017. Enclosed is a copy of the Overdraft Notice that was issued. I confirmed per the previous transactions in your checking account that the payment processed by [redacted] is typically for $1,167.46. The $2,334.92 amounts to two (2) payments of $1,167.46. A wire transfer was credited to your account on July 19, 2017, for $1,167.46. Per the enclosed Consumer Account Pricing & Services document, there is a $15.00 fee to receiving an incoming wire transfer. The fees assessed by Fifth Third Bank were debited from your account correctly. No error on behalf of Fifth Third Bank occurred. Because you advised that your mortgage company deducted the funds in error and then sent the wire transfer through to correct the situation, we waived the total $148.00 in overdraft fees and the $15.00 wire transfer fee as a courtesy to you. I am very sorry for the dissatisfaction you experienced as a result of this situation. Please note that if [redacted] deducts extra funds in error in the future, we will not be able to waive resulting fees because it is not a Fifth Third Bank error. In the event of a future error by [redacted], you would need to contact [redacted] directly to request reimbursement for fees assessed as a result of their error. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Overdraft Notice, Consumer Account Pricing & Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
53 Bank are a bunch of crooks, had me pay the application fee after reviewing all of my documents and someone should have seen what they call is false information!  I cannot wait for the day I am able to refinance my mortgage with another lender and not paying these crooks a single penny ever again! With that being said it took me countless emails and phone calls and a complaint to the Revdex.com in order to receive and answer from 53 Bank! Frank told me inconsistent variables was the reason of denial then he told me it was due to my income and now I am being told because of my taxes, bunch of crooks! Just like the $18 million settlement 53 Bank had last year regarding discrimination I will not be surprised if it was to happen again due to discrimination against blacks and Hispanics charging them higher interest rates on auto loans! Not only that but the other settlement of $85 million dollars regarding claims under the False Claims Act (FCA) also known as the [redacted] Law relating to loans insured by FHA which also was last year. Stealing a customers hard earned money that can be used to provide for his family is not only wrong but unethical, I understand the bank has to make up the nearly $103 million dollars it had to pay last year in settlement.
Regards,
[redacted] P.S. I just responded to their response but I need to add additional information to my response, they have failed to attached the so called, Prepayment of Settle Costs Policy document with my signature on it.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10974426, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will be discontuing my relationship with 5th/3rd bank as they are unwilling to admit that charging $518 in fees on a $77 overdraft is outrageous, excessive, and/or unfair to their customers. They run debits from large to small in order to maximize the amount of fees they can charge. Additionally the bank manager encouraged me to sign up for a credit card in response to an overdraft. Again this predatory when I've obviously had issues keeping enough money for living expenses a credit card would be a bad idea. I was told repeatedly that their system wouldn't allow any reversed overdrafts. The next day I received a call from a branch manager that he was able to reverse fees. They lie to consumers to suit their needs. I left a review on their [redacted] page and it was deleted. They are a dishonest company. I will take my business elsewhere.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was told that I can only dispute transactions made in the past 60 days by Felicia Long, however I was never given a notice of any kind that money was being deducted from my account until it reached a negative balance.  I never elected to close my checking account and never received notice that it had been closed, therefore the business never should have deducted money from my savings account.Also - while Felicia did credit me $20, an additional $5 draft was taken from my account while she was looking in to it.I told Felicia that I would obviously like to have my $156 that I started the account with returned to me, but at a MINIMUM, I would like the $50 that I used to open the account back.  Therefore, Fifth Third may send me a check in the amount of $38.99 and we can consider this resolved.I also feel that Fifth Third was negligent in their handling of my account without giving me proper notices that they were deducting money.  No statements were ever sent to me in the mail, nor by email.  Fifth Third should do the honorable thing and send me a check in the amount of $144.99 for the remaining balance of my former account in full.
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: January 31, 2017 Account: [redacted] Regarding Your Mortgage Loan Account Dear [redacted]: We received a copy of your additional complaint filed with the Revdex.com (Revdex.com) regarding your mortgage account. We appreciate the time you have taken to express your continued thoughts and concerns. On behalf of the Bank, I apologize for the difficulties or concern this situation may have caused you. However, per our conversation on January 23, 2017, we stand by our previous correspondence dated January 20, 2017. The Bank is unwilling to provide financial compensation regarding this matter. For your reference, I have enclosed a copy of our previous correspondence. However, if you incurred overdraft fees on your checking account due to the additional two (2) business days it took for the Bank to issue your check, we would be happy to reimburse those fees. If this is the case, please submit a copy of your Bank statement showing the transactions and applicable overdraft fees. Please be assured that I have contacted the relevant Bank personnel regarding the information you received from our Customer Service Department. We appreciate your time and patience, and apologize for the distress this matter may have caused. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Enclosure: Previous Correspondence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I would like to hold this matter off for the extension days given in the company's letter so I can verify my account information has been removed from my credit history. 
Regards,
[redacted]