PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I was told I would get $350 period, The evidence they provided does not make sense. I spent a lot of money so I received points for those purchases. My statement says I redeemed points on August 25th but I DID NOT reach the 6-8 week period of receiving a cashback bonus until AUGUST 30TH. Another rep told me I didnt reach the goal until AUGUST 18TH.EVEN if that were true, which its NOT, how could I redeem points on AUGUST 25TH if it hasn't EVEN BEEN 6-8 WEEKS. I hit the mark on JULY 19th, 6-8 weeks from that day falls on AUGUST 30TH-SEPTEMBER 13TH. DONT try to play me like I am not a very smart individual who has proof im receiving a cash back bonus of $350.

[redacted] Date: March 29, 2018 Account: [redacted] Regarding Your Recent Experience Dear [redacted]: We received a copy of the complaint you recently filed with the Revdex.com (Revdex.com) regarding...

the hold that was recently present on your Fifth Third Bank accounts. Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured that we have researched the issue surrounding the holds that were placed on your accounts and the request you made to have the funds released to you. We deeply regret the frustration this has caused, however in the case of a legal matter such as this Fifth Third Bank is required by law to follow the directions provided by the court and cannot release funds prior to receiving direction to do so. Our research confirmed a $341.70 debit posted to your checking account on March 19, 2018. With the garnishment satisfied, the hold was removed from your checking account and you have had full access of your funds since March 19, 2018. Additionally, your comments expressing less than quality service you received are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet this expectations. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] [redacted] [redacted] Date: September 18, 2017 Account: [redacted] Account: [redacted] Regarding Your Fifth Third Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Better Business...

Bureau. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize that we failed to meet your expectations. We appreciate your feedback as it assists us in identifying problems and helps continuously improve the level of service we provide to our customers. Your comments are very concerning and I regret the difficulties you experienced. I have shared the information you brought to our attention with the relevant management; however, I cannot provide you with the specifics of any internal corrective actions that may be taken to resolve this matter. Federal regulations limit certain types of transactions on savings accounts. You have unlimited access to the following transactions from your savings account: ** Transfers for Fifth Third loan payments. ** Transfers between your Fifth Third Bank deposit accounts, either in person or through an ATM. ** Withdrawals made in person or at an ATM. You are limited to six (6) of the following transactions from your savings account each month: ** An automatic transfer from this account to your checking account to cover an overdraft. ** A funds transfer or bill payment from this account to third parties or to other Fifth Third Bank deposit accounts via Internet Banking or a pre-authorized electronic funds transfer. ** A transfer or bill payment from this account using Telephone Banking. ** Point-of-sale transactions with a debit card. ** Checks or drafts payable to third parties. If your account exceeds the transaction restrictions during three (3) months of a twelve (12) month period, your account may be automatically converted to a non-interest bearing checking account with the following account features: ** A monthly service fee of either $11.00 or $8.00 with direct deposits totaling $500.00 or more per monthly statement cycle. ** Unlimited Fifth Third Bank ATM/Point-of-sale transactions. ** Eligible for Fifth Third Internet Banking and Bill Payment. ** No charge for excessive transactions. ** Unlimited check writing. I have enclosed copies of the notices sent to you on January 31, 2017; May 31, 2017; and July 31, 2017. Your account ending in [redacted] was converted to a checking account on September 5, 2017. A monthly service fee of $11.00 was first assessed when the statement cycled on September 7, 2017. In the interest of customer service, $30.00 in monthly service fees was reversed on July 25, 2017. In addition, one (1) overdraft fee of $37.00 was reversed on May 31, 2017, and another one (1) was reversed on July 25, 2017. Therefore, we are not willing to waive additional fees at this time. The account ending in [redacted] was closed at a zero (0) balance on September 8, 2017. It is not our intention to cause you any hardship. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at 513-358-0858, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]  Fifth Third Bank...Violated State and Local Laws regarding my vehicle. You closed this case and there are still outstanding issues. We checked this file over the weekend and it stated that you were still waiting for a reply. So how can you close this case. It is not resolved, and the issue is still outstanding.!!!!!!!! Please see letter sent the [redacted] regarding Fifth Third Bank.  December 26, 2015 Fifth Third Bank Elizabeth D. 5050 Kingsley Drive Cincinnati, OH 42263 Dear Elizabeth, We strongly disagree with the information in your letter dated December 18, 2015 for the following reasons: - The car is registered in the state of ** and has been since we financed the car with Fifth Third Bank in **. By repossessing the vehicle without notice you violated [redacted] Law: o First, if your lender has accepted late payments, it cannot repossess the car until the loan is again in default. And the lender has to give you notice, usually in the form of letter, that it will not accept further late payments. In [redacted], this is called a [redacted] letter. If your lender has accepted repeated late payments and then seizes your car without sending you a [redacted] letter, it has wrongfully repossessed your car. - When I paid the balance at your branch we were told that there would not be a hold on the check and that it would clear that night. As a matter of fact the check cleared that night at 12:01a.m., December 2, 2015. However after the check cleared you still sent my car off to auction on December 4, 2015. And damaged it during the process. - Your organization violated the Bankruptcy Laws regarding the reaffirmation agreement. [redacted] provided proof that your organization was sent the reaffirmation document that I signed. The bankruptcy was discharged on July27, 2015, and you could have contacted me. - You hired a company to repossess the vehicle, and they damaged it during the process. You authorized the company to send my car to auction on 12/4/2015, the second move, when the funds cleared your bank on 12/2/2015. Your organization acted irresponsible and we hold you responsible for all the damage and lost items. The car is unsafe to drive due to the damages, and you have created a hardship. We have been advised to seek civil action against Fifth Third Bank, and file a complaint with ** Attorney General because you violated the state laws regarding repossession. We will see you in court. Sincerely, [redacted]/[redacted] Cc: [redacted], ** Attorney GeneralTimeline History

[redacted] Date: December 22, 2016 Account: [redacted] Regarding the Hold on Your Express Banking Account Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding the hold...

on your Express Banking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. I also want to thank you for taking the time to speak with me on November 22, 2016. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. On October 22, 2016, you contacted the Bank to report that your debit card was lost. You also filed a fraud dispute for the following ATM (Automated Teller Machine) withdrawals: $800.00 on October 19, 2016; $800.00 on October 20, 2016; $760.00 on October 21, 2016. While investigating your dispute, we placed a hold on your Express Banking account ending in [redacted] due to the fraudulent activity on your account in order to protect you and the Bank from further possible fraud or loss. On October 25, 2016, we posted provisional credits totaling $2,360.00 to your account while we completed our investigation. On December 2, 2016, your dispute was approved and the provisional credits totaling $2,360.00 were made final. I have enclosed a copy of the letter we sent to you to inform you of the results of our research. Upon completion of our investigation, the hold was removed from your account. Thank you for your patience while we conducted our research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Final Dispute Letter

[redacted] [redacted] [redacted] Date: October 27, 2016 Regarding Your Recent Mortgage Application Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com, regarding your Fifth Third Bank installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We received your original complaint filed with the Revdex.com on October 11, 2016. In addition, we received an email complaint regarding this matter on October 12, 2016. We received your most recent correspondence on October 19, 2016. However, we stand by the response conveyed to you in the previous letter sent on October 18, 2016. I have enclosed a copy of that correspondence for your review. Our position on this matter has not changed. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. As mentioned in our original response dated October 18, 2016, your mortgage application was denied due to incorrect information that you provided to the Bank. Specifically, the incorrect information was on your 2014 and 2015 tax returns. On the mortgage application, you and your wife stated the 1529 Nature Trail property was your primary residence. However, on your tax returns filed in 2014 and 2015, you and your spouse stated you are single. Additionally, your tax return states your address is: [redacted] [redacted] [redacted] Our research confirmed that the Second Review Team reviewed your application, and confirmed the reason for denial is correct. As mentioned in our prior response, the Bank is unwilling to refund your application fee. Fifth Third Bank properly disclosed that the fee was not refundable and the fee will not be refunded as explained in the enclosed Pricing Agreement. We strive to provide professional and accurate service to our customers. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely Patrick S.Office of the President PC: Revdex.com Enclosure: Prior Response, Pricing Agreement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They were presented with not one but TWO documents stating I had full coverage as of March 2016.the document was provided to Better Business Burea as well. The bank is blatantly stealing money from their customers. Period with proof my agent provided you on3 separate occasions. How can they deny a legal document? My [redacted] agent is also fed up with their incompetence and will present our documents to the [redacted] as well as other outlets to file for Bank Neglagence and Fraud. 
Regards,
[redacted] I have attempted to edit my rebuttal I mistakenly said We were filing with [redacted] but it auto corrected the initials. We are filing with [redacted] who have accepted our case. The bank does not mention the first letter in their answer nor the fact that they received the document that they requested which clearly states I had coverage in March of 2016 not May. Who buys a policy and doesn't have it go into effect for two months? Absurd!

[redacted] Date: October 3, 2017 Regarding Emails You Received Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your emails you received for one (1) of Fifth Third...

Bank’s customers. We appreciate the time you have taken to notify us of this situation. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Please be assured that I have spoken to the account holder in question regarding their email address on file with the Bank. We have updated the email address to the correct email belonging to the customer. I have also notified our customer of the information in the emails you received. Thank you for taking the time to contact us so we can update our records. You will no longer receive emails from Fifth Third Bank about our customer’s accounts. I confirmed that your personal information was not used by our customer to open accounts with Fifth Third Bank. The customer either provided the email address incorrectly, or the Bank employee who entered the email in our systems entered it incorrectly. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted] Date: February 6, 2017 Regarding Your Complaint Dear [redacted]: We received a copy of your...

complaint filed with the Revdex.com (Revdex.com) regarding [redacted] account with Fifth Third Bank. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Because you are not a signer on the account in question, we are unable to share any details concerning the account with you. Security measures such as this are in place to protect account holders from potential fraud, and I apologize for any inconvenience this may cause you. Please be assured that we have submitted separate correspondence to the account holder regarding the concerns expressed in your complaint. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com

[redacted]Date:       July 13, 2015Account:        [redacted]Regarding Your Installment Loan AccountDear [redacted]:We received a copy of your complaint filed with the Better...

Business Bureau, concerning your Fifth Third Bank credit card. We appreciate the time you have taken to bring this matter to our attention.Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction.Our records confirm that the [redacted] Signature card promotion for movies tickets purchased by Fandango.com was not offered by the Bank. The promotion was offered directly through [redacted].We are very sorry if your telephone calls to the Bank did not provide the level of customer service you desired, and if the information provided did not clearly communicate that the Bank was not responsible for the promotion or [redacted]’s fulfillment of this offer.In the interest of customer service, we have enclosed a refund check totaling $9.00. We are also sending you a gift card in the amount of $25.00 in a separate mailing. Although we sympathize with the difficulties you encountered, we are not willing to offer you $120.00 in compensation as you requested.We hope this correspondence will help you understand Fifth Third Bank’s position going forward. We appreciate your patience while we researched your request, and I trust the information detailed herein answers any questions you may have. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Elizabeth J. Office of the President

[redacted] Date: July 13, 2017 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaints you filed with the Consumer Financial Protection Bureau...

and the Revdex.com regarding your recent installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning. Please be assured we attempt to prevent our customers from taking unnecessary losses related to fraud. Based on information obtained by our Bank Protection Department, a hold was placed on your account to confirm your identity and the purpose of the installment loan. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. Upon receiving your complaints, we conducted a thorough review of the installment loan application and the reason for the delay in receiving your funds after the loan was approved. Our review determined, on June 14, 2017, you contacted our Retail Direct Sales Department, by telephone, and applied for an $8000.00 unsecured loan. The loan was approved and a closing was scheduled at the [redacted] Banking Center. For your records and review, please find enclosed a copy of your signed application and security agreement. At the time of the closing, you presented an identification that did not match the name ([redacted]) that was on the loan documents. The name on the original identification provided to the banking center was [redacted]. However, you were able to produce a second [redacted] identification with the name [redacted]. You explained to the banker, that you were recently married and the first identification was your maiden name. We have confirmed the number on both identifications matched. On June 16, 2017, the Bank Protection Department received an alert to a possible social security number mismatch. A case was opened on Monday, June 19, 2017, to investigate the possible identity theft situation. For your protection, a block was placed on the installment loan during the investigation. The investigation was closed on June 20, 2017. As part of the investigation, the Bank confirmed your employment, reviewed your marriage license and driver’s license. The investigator contacted you on June 20, 2017, to explain the reason for the block and to inform you the block was removed. The investigator did inform you that during their research, another name may be associated to your social security number. In the interest of customer service, the investigator suggested that you may want to place a fraud alert on your credit profile. If you would like to contact the credit reporting agencies, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Consumer Financial Protection Bureau Enclosures: Security Agreement, Application

[redacted] Date: April 18, 2017 Account: [redacted] Regarding Your [redacted] Credit Card Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your [redacted] Credit Card. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. I also want to thank you for taking the time to speak with me regarding your concerns. Since you stated that you did not make the purchase of $13.83 that posted to your [redacted] Credit Card ending in [redacted] on November 21, 2016, and the purchase of $36.36 that posted to your account on November 25, 2016, our Disputes Resolution Department opened case number [redacted] to investigate your dispute. Their investigation determined that the purchases were not valid and approved your dispute. You are not responsible for repaying the purchases and related fees. I have enclosed a copy of the letter they sent to you on April 4, 2017. Your card ending in [redacted] was closed due to fraud and a new [redacted] Credit Card ending in [redacted] was opened as a replacement. Due to the fraud on your account, we also submitted an update to all four (4) credit reporting agencies to remove the account ending in [redacted] from your credit report. Please allow up to thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### Since you said you did not receive your statements, we confirmed that your statement preference for your new account ending in [redacted] is for the statements to be mailed to the mailing address on file. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while we conducted our research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Dispute Approval Letter

[redacted] Date: March 15, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding...

your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. Your comments expressing less than quality service are very concerning. We strive to provide accurate and professional service to our customers and I regret if this is not the level of service you received from the [redacted] Banking Center. On behalf of the Bank, please accept my sincere apology for any inconvenience or frustration this matter has caused you. Please be assured that I have contacted the relevant parties and expressed your dissatisfaction with the service you received and passed along your concerns. We understand your concerns regarding the availability of your deposit. We are continually working to ensure the funds from your deposits are available in a timely manner, while meeting all Federal regulations. The Federal Government establishes guidelines regarding the handling of deposits, which are in place to protect you as the consumer, and the Bank from loss or possible fraud. In most cases, up to $100.00 of your total check deposits will be made immediately available, and the remaining funds will be available on the first business day after we receive the deposit. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the deposit will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh business day after the day of your deposit. Depending on our reason for placing the hold on your deposit, part of the deposit or all of the deposit may be held. It is important to note that the bank does not control the amount of time it may take for a check to clear nor does the Bank have any way to expedite this process. For more information on our Funds Availability Policy, please review pages 17-18 of the Rules and Regulations Applicable to All Fifth Third Consumer and Business Banking Accounts and Cards. On February 2, 2016, you made three mobile deposits totaling $1,560.00. At the time of your mobile deposits, your account had been overdrawn since January 22, 2016, and was overdrawn sixteen (16) times in the previous twelve (12) months. A hold was placed on your deposit due to repeated overdrafts that had occurred on your checking account. Because your deposit was not made in person, we were unable to notify you at the time of the deposit that there would be an extended hold on the funds. As a result, we mailed a notice to you at the address on file that informed you about the hold. I apologize for any frustration this may have caused you. Please be assured that it was not our intention to cause you any hardship. You mentioned that you signed up for Overdraft Protection, which is a service where the Bank links your checking account to another Fifth Third deposit account or credit card account to attempt an automatic transfer in case the originating checking account becomes overdrawn. There is a $12.00 transfer fee assessed to the originating checking account if an automatic transfer covering an overdraft occurs. It should be noted, if there are insufficient funds in the account providing Overdraft Protection, you might be assessed overdraft fees per the terms of the Rules and Regulations referenced above. I have enclosed a current copy for your records. Page three (3) provides additional information regarding our overdraft fees. In researching your concerns, your checking account has been assessed $802.00 in overdraft fees in the last twelve months. We have enclosed copies of your checking account statements and overdraft notices mailed to you for that period. We reviewed each statement and determined that the fees were not assessed in error. Per Bank guidelines, we have already reversed the maximum amount of $74.00 in courtesy fee reversals within the last twelve (12) months. Therefore, we are unable to waive any additional fees at this time. You are a valued customer and I appreciate this opportunity to address your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President Pc: Revdex.com Enclosures (35): Account Statements Covering the Last Twelve Months (12) Overdraft Notices Covering the Last Twelve Months (22) Rules and Regulations

[redacted] Date: February 13, 2017 Account: [redacted] Regarding the Repossession of Your Vehicle Dear [redacted]: Thank you for your call to the Bank regarding the repossession of the...

vehicle securing your Fifth Third Bank auto loan. We also received a copy of the complaint you submitted to the Revdex.com. We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have encountered regarding this matter. We strive to provide exceptional service to our customers, and I am sorry that was not your experience. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. After receiving notice that the insurance policy on your [redacted] was cancelled on May 19, 2016, we sent a notice to you at the mailing address on file on June 6, 2016, requesting you to submit proof of full coverage vehicle insurance required under the terms of your loan note. When we did not receive the requested proof of insurance, we sent two (2) additional notices to the mailing address on file on June 27, 2016, and July 12, 2016. I have enclosed copies of those notices for your review. When we still did not receive the requested proof of insurance, we added force-placed insurance costing $1,829.00 to your auto loan on July 27, 2016. The force-placed insurance added to your loan increased your monthly payment; however, you continued to pay the regular monthly payment of $289.78. This caused your loan to become past due. Due to the delinquency on your loan, our Collection Department made multiple attempts to contact you at the numbers on file to inform you of the delinquency and to make payment arrangements. However, you did not make any arrangements to bring your loan current, so on December 7, 2016, we referred your vehicle for repossession when your account was ninety-two (92) days past due. On January 18, 2017, we repossessed the [redacted]. That same day you contacted our Collection Department to make arrangements to redeem the vehicle. On January 20, 2017, you made a payment of $1,335.16 by check at a banking center. We reviewed your calls to our Repossession Department and confirmed that you were told that the reinstatement amount needed to be paid in cash. Since you did not pay the reinstatement amount in cash, our Repossession Department held the release of your vehicle to ensure that the check payment would not be returned unpaid. After speaking with [redacted] on January 24, 2017, our Repossession Department submitted a release to our repossession agent so that you could redeem the vehicle. It was certainly not our intention to cause you any hardship. However, our research determined that the force-placed insurance was not added on your loan in error, and the vehicle was not repossessed in error. Therefore, we are unable to reimburse you for any costs associated with the repossession. I am sorry for any frustration this may cause you. On January 27, 2017, after receiving partial proof of insurance, we credited $1,469.00 to your loan leaving $360.00 still owed for the force-placed insurance. Our research determined that you were unable to provide proof of insurance from May 19, 2016, through July 30, 2016. If you have proof of insurance for this lapse period, you may mail it to the following address: Fifth Third Bank Office of the President Attn Elizabeth D. 5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 You may also fax this documentation to my attention at ###-###-####. Once we receive this documentation we will forward it to our Insurance Department for a possible full credit of the force-placed insurance. As of February 9, 2017, the force-placed insurance of $360.00 has been paid in full. Your loan is due for your next payment of $283.78 on March 5, 2017. You may want to consider enrolling with our Auto BillPayer service. Auto BillPayer will automatically transfer your full monthly payment amount from a non-Fifth Third Bank checking account to your loan by the due date each month at no additional charge. If you are interested in enrolling with Auto BillPayer, please contact Auto BillPayer at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET. Thank you for your patience while we conducted our research. You are valued customers, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosures: Insurance notices

[redacted]     Date: February 17, 2016     Account: [redacted]Regarding Your Fifth Third Bank [redacted]Dear [redacted]: We received a copy of the complaint you filed with the Better...

Business Bureau, concerning your [redacted]. We appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received.Please find enclosed your credit card statements dated December 24, 2014 to your present statement dated January 22, 2016. Your credit card statement issued on December 24, 2014, indicated a minimum payment of $52.00 was due by January 21, 2015. On January 21, 2015, the Bank had not received your minimum payment and a $25.00 late charge was assessed to your credit card account.Your next statement dated, January 24, 2015, indicated the $25.00 late charge and the minimum payment due was $129.00 by February 21, 2015. The Bank received and posted your payment of $55.70 on January 23, 2015. However, this payment did not satisfy the minimum payment due by February 21, 2015. Therefore, on February 23, 2015, a $35.00 late charge was assessed to your credit card account. This fee is on your statement dated February 24, 2015.Your February 24, 2015, statement indicated a minimum payment of $161.30 due by March 21, 2015. This payment included a past due balance of $73.30. The Bank received and posted your two (2) payments of $44.00 on March 3, 2015, and March 16, 2015. However, no other payments were received prior to March 21, 2015. Therefore, a $35.00 late charge was assessed to your credit card account. This fee is on your statement dated March 24, 2015. Your March 24, 2015, statement indicated a minimum payment of $161.30 was due by April 21, 2015. This payment included a past due balance of $73.30. The Bank received and posted your $44.00 payment on April 15, 2015. However, this payment did not satisfy the minimum payment due by April 21, 2015. Therefore, a  $35.00 late charge was assessed to your credit card statement. This fee is on your statement dated April 24, 2015. Your April 24, 2015, statement indicated a minimum payment of $206.30 was due by May 21, 2015. This payment included a past due balance of $117.30. The Bank received and posted your $44.00 payment on May 11, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on May 22, 2015. This fee is on your statement dated May 22, 2015. Your May 22, 2015, statement indicated a minimum payment of $252.30 was due by June 21, 2015. This payment included a past due balance of $162.30. The Bank received and posted your $44.00 payment on June 8, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on June 23, 2015. This fee is on your statement dated June 24, 2015.Your June 24, 2015, statement indicated a minimum payment of $298.30 was due by July 21, 2015. This payment included a past due balance of $208.30. The Bank received and posted your $44.00 payment on July 14, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on July 22, 2015. This fee is on your statement dated July 24, 2015.Your July 24, 2015, statement indicated a minimum payment of $345.30 was due by August 21, 2015. This payment included a past due balance of $254.30. The Bank received and posted your $44.00 payment on August 10, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on August 24, 2015. This fee is on your statement dated August 24, 2015.Your August 24, 2015, statement indicated a minimum payment of $393.30 was due by September 21, 2015. This payment included a past due balance of $301.30. The Bank received and posted your $44.00 payment on September 11, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on September 22, 2015. This fee is on your statement dated September 24, 2015. Your September 24, 2015, statement indicated a minimum payment of $454.30 was due by October 21, 2015. This payment included a past due balance of $349.30. The Bank received and posted your $44.00 payment on October 14, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on October 22, 2015. This fee is on your statement dated October 24, 2015.Please note, based on your payment history, the Bank did revoke your ability to make purchases with your credit card account on October 23, 2015.Your October 24, 2015, statement indicated a minimum payment of $516.30 was due by November 21, 2015. This payment included a past due balance of $410.30. The Bank received and posted your $44.00 payment on November 10, 2015. This payment did not satisfy your minimum payment and a $35.00 late charge was assessed to your credit card on November 24, 2015. This fee is on your statement dated November 24, 2015. On December 14, 2015, the Bank received a proposal from [redacted] ([redacted]) regarding a payment plan for your credit card account. On December 15, 2015, the Bank was contacted by [redacted], from [redacted], regarding the proposed payment plan. During that conversation, [redacted] was informed that the account in question ([redacted]) was not a valid account number. Our agent suggested to [redacted], that the card might be your credit card ending in [redacted]. The Bank rejected the initial proposal on December 15, 2015, because the account number was not a credit card account.On December 17, 2015, the Bank received an offer of $44.00 payments toward your debit card account ([redacted]). The Bank faxed a counter-offer to [redacted] at [redacted] for a payment of $52.00 on the correct account ending in [redacted]. On December 22, 2015, the Bank received an offer for the correct account number ending in [redacted] with monthly payments of $52.00. The Bank accepted this payment plan. The first payment of $52.00 was due on January 20, 2016. The Bank has lowered your interest rate to a fixed rate of 5.99%. Please use the enclosed statements as verification of the lower interest rate beginning with your statement dated December 24, 2015.Please note, the Bank did receive a $49.40 payment on January 11, 2016. This is the last payment made toward your credit card account. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matter. You are a valued customer and we hope you will allow us to serve your financial needs in the future.  If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Patrick S.Office of the PresidentPC: Revdex.comEnclosure: Credit Card Statements

[redacted] Date: August 9, 2016 Account: [redacted] Regarding Your Business Elite Checking Account Dear [redacted]: We received a copy of the complaint you submitted to the...

Revdex.com. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. To maintain the security of your account, I am sending this letter to the address we currently have on record for you. I noticed that the return address you listed on your complaint is different. I encourage you to either call the Customer Service Department, or myself, to make sure that your accounts are properly updated. To prevent an overdraft situation, you have the ability to review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Business Banking Customer Service Department at ###-###-####. Our toll-free Telephone Banking system is available twenty-four (24) hours and Customer Service Representatives can be contacted at the same telephone number. They are available Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m. ET. If a business account becomes overdrawn, we assess a $37.00 overdraft fee for each item that posts while the account is overdrawn. The fee posts the following business day. Per-item overdraft fees are not assessed if your account is overdrawn by $5.00 or less at the end of the business day. The account will not be charged for more than ten (10) items per business day. An overdraft notice that details how your account became overdrawn is sent to the address on file and is also available on 53.com. If there is not enough money in the account at the end of the day to cover all of your activity, then we consider transactions in the following order: ** Start with the balance from the prior business day. ** Add in credits and deposits, made prior to end of day cut-off time, per our Funds Availability Policy. ** Deduct posted time stamped debits, such as debit card transactions and ATM withdrawals, in order from oldest to most recent. ** Deduct posted batch debits, such as checks and electronic bill payments, in order from largest amount to smallest amount. ** Deduct fees and service charges. Information regarding how we process credits and debits is available in our Rules and Regulations booklet and our policy is to provide all new account holders with a copy of this handbook at account opening. I have enclosed a copy for your reference. Pages six (6), eleven (11) and twelve (12) give additional detailed information about the order in which we process credits and debits to your account. As the account holder, you are in the best position to know what checks are outstanding on the account. Checks and Automatic Clearing House (ACH) debits will not show as pending against your account during the day because these transactions are posted during our overnight processing. You recently set up Low Balance Alerts through your online banking access. Please be aware that if the account falls below the specified balance amount during overnight processing, you will receive the alert the next day. In response to your concerns, please note that applications for credit are subject to our standard credit review and approval process. Please note that funds on deposit are not typically considered during the loan application process unless the funds are being used to secure the loan. For more information about the lending solutions available for small businesses, please visit our website, 53.com; call ###-###-#### to speak with a sales advisor; or visit your local Financial Center. Since February 1, 2016, this checking account has been overdrawn fourteen (14) times. Please be assured that it is not our intention to cause you any hardship and I apologize for any inconvenience you may have experienced. In appreciation of your banking relationship with us, we have credited your account for $74.00 in overdraft fees. I appreciate this opportunity to address your concerns. Please know that our executive management regularly reviews customer feedback as part of our commitment to improving our operations. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Rules and Regulations booklet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   Fifth Third Bank is skirting the issue.  The bank representative knowingly and intentional set the checking account up with not enough funds (Set up with $500 instead of the $1,000 required) so that it would not be eligible for the $400 Bonus offered. They then opened a savings account with the remaining of the $14,500 I deposited which was not even needed to qualify for the bonus.  Another $500 and then some could have easily been deposited into the checking to meet the requirements for the $400 Bonus.  They could have just deposited the entire $15,000 into checking and not opened the savings as it WAS NOT NEEDED to QUALIFY.The reason the checking account was opened was to qualify and receive the $400 bonus.  I deposited $15,000 with this bank to open up a checking account and qualify for the Bonus.  They set the account up incorrectly not me.  The bank used this money for over 5 months to make the bank money and now they want to renege on their offer because they set it up incorrectly.  Then they want me to pay an additional $50 per account to close each!  This is not right.This is wrong and they need to stand behind the offer due because their bank representative did not setting the account up correctly.This bank has had many lawsuits they paid out.  There is a reason.  Not a reputable bank to deal with as they have shown again.  If you google online there are over 500 some complaints against this bank.  Very sad.  I should have done my due diligence first and opened an account with Chase or Bank of America.  There is a reason they have so many locations all over and not just a few here and there.Please assist in correcting this wrong and requesting the bank to deposit the $400 Bonus into the checking account .  This is the banks error not mine. 
Regards,
[redacted]

[redacted] Date: June 6, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com concerning your installment loan. We appreciate the opportunity to respond to this matter. We stand by the information provided to you in the responses dated May 16, 2016, and May 24, 2016. As we mentioned in our previous response, dated May 24, 2016, the final payoff to the account was backdated to April 12, 2016, which was the same date that the payment in the amount of $19,466.60 was applied to the account. Our records indicate that during previous conversations with the Bank, it was requested and agreed to that the payment be backdated to April 12, 2016. We are not willing to further backdate the payment. You also mentioned a concern that you had not received check number 26438815 in the amount of $0.74 that was sent via mail on May 12, 2016. Because of this, we placed a stop payment on the check on June 2, 2016, and the replacement check is enclosed. After an additional review of your letter, it does not appear the Bank can assist you further. Further correspondence from you about this matter will be reviewed but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com Enclosure: Check

[redacted] Date: December 5, 2017 Account: [redacted]Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) regarding your mortgage loan account....

Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the time you have taken to communicate your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Per your request, I have confirmed that the second November payment that was made to your mortgage loan account in the amount of $1,438.28 was reversed back to the originating checking account on November 14, 2017. We deeply regret any hardship that you experienced associated with this matter. Upon receiving your complaint we contacted the Internet Banking Department so they could attempt to review the error messages you mentioned receiving in your complaint. As we discussed on December 5, 2017, this review was unable to locate the error in question. If you continue to receive the error message, we suggest sending a message to the Bank through our website, or to the email address I had provided you when we spoke. If you are able to provide additional information concerning the error messages, please advise if the messages are occurring with the use of the Internet Banking or Mobile Banking systems. If you are able to provide a screenshot of the error message in question, this would further assist our Internet Banking Department in determining the reason for the error. Regarding your continued frustration that was experienced when you attempted to make the December payment for your loan, and the continued error messages that you were given; I am very sorry. As we discussed, I will have your December payment processed when it is sent to me at the address below: Fifth Third Bank Office of the President Attn: Sarah S. 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Once this is received I will open an additional issue in our system to continue tracking this matter. Additionally, your comments expressing less than quality service you received when attempting to obtain assistance with this matter are very concerning. We strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. Please know when attempting to call our Customer Service Department at ###-###-####, or the Cincinnati local number, ###-###-####, you may always reach a Customer Service Professional by pressing zero (0) repeatedly when calling Monday through Friday, 7 a.m. to 8 p.m., ET. I also want you to know that customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations. You may also want to consider enrolling in Auto BillPayer as a convenient alternative to either mailing your monthly payment or logging online. Auto BillPayer will automatically transfer your monthly payment from your non-Fifth Third Bank checking account to your mortgage loan at no additional charge. Auto BillPayer makes your total mortgage loan payment on time each month, preventing the added cost of a late charge. If you are interested in enrolling in Auto BillPayer, please contact Auto BillPayer toll free at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at 513-358-9158 or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] Date: September 29, 2016 Account: [redacted] Regarding Your Cash Rewards MasterCard Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your...

Cash Rewards MasterCard account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Enclosed is a copy of the promotional credit card offer that we mailed to you in June 2016. Included with the offer is a disclosure page with a section for fees that states there is a $5.00 or 4% fee for each balance transfer, whichever is greater. The offer directs you to review the disclosures for fee information. I confirmed that you submitted your application for the credit card online, and you submitted your request for the $5,500.00 balance transfer to [redacted] online at the time of your application. Please note that before the application can be submitted online, customers must check mark a box that states they have read and agree to the terms and conditions for the account. A link to the terms and conditions is presented as well to ensure customers have access to review all the terms, including associated fees. The application and any requested balance transfers are not submitted to the Bank until the applicant selects the box that states they read and agree to the terms and conditions and then clicks the “submit” button. I have enclosed a printed copy of the terms and conditions for the Cash Rewards MasterCard, which discloses the balance transfer fee. Please note that the terms and conditions were updated on September 1, 2016. Also enclosed is a copy of the previous terms and conditions for the account that were issued on December 29, 2015, which was made available to you to view online at the time of your application. The balance transfer fee information has not changed. I am sorry for the dissatisfaction and frustration you have experienced regarding the balance transfer fee totaling $220.00. As advised above, the fee was disclosed in the promotional material you received in the mail as well as in the Terms and Conditions you selected online that you read and agreed to. For this reason, we are unwilling to waive the balance transfer fee. I apologize for any distress this may cause you. I was able to review your phone calls to our Customer Service Department regarding the fee. I verified that multiple employees told you the only way to submit a balance transfer is by talking to someone over the phone who is required to disclose the fee. The information you received is not correct. Customers are able to submit balance transfers online at the time of the application, which is how yours was completed. Customers can also complete balance transfers by mail if we sent them a balance transfer offer for a new or existing account. Customers do also have the option to call the Bank to process a balance transfer, at which time the balance transfer information is provided verbally. A Bank employee is not required to call you and disclose the fee when it is completed via mail or online. You did not call the bank to process your balance transfer; therefore, you would have needed to review the disclosure you received by mail or the terms and conditions presented to you online. Please be assured that I have contacted the relevant Bank personnel regarding the incorrect information you received. We received your $247.00 credit card payment on September 26, 2016. As of September 26, 2016, your credit card account is current and no additional payment is due for the September 28, 2016, due date. Please see page two (2), section eight (8) of the September 2016 terms and conditions to verify how your minimum payment due is calculated. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Promotional Credit Card Offer, Terms and Conditions (2)