PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Fifth Third sent me the paperwork showing my overdraft and negative balance on the account, but never notified me that the specific account was linked to my overdraft protection.  I have over 5 accounts with them and had several changes with my accounts in 2017.  Fifth Third is not acknowledging my complaint on lack of communication on their behalf.  I am still seeking a better resolution or acknowledgement on their behalf.
Regards,
[redacted]

The issue has not been resolved due to no reply wether it be through phone contact or via email. I have a negative in my bank account which tells me that I need to dispute it with the company which will not answer my phone call let alone trying to receive an answer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I never missed a payment with this bank. I was a responsible payer the whole time I had this account. Fifth third claims my card was reported stolen three times. Three times? That is absurd. I am not ok with the response of the case worker. I am aware that she is responding based on criteria and prompts but her validations are inaccurate. Fifth third screwed me on this one.
Regards,
And notes were added to my report all of a sudden once opening this complaint. Very professional.
[redacted]

[redacted] Date: January 11, 2016 Account: [redacted] Regarding Your Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your...

installment loan. We appreciate the time you have taken to document your thoughts and concerns. We completed a review of the installment loan account ending in [redacted]. We received your authorization to setup automatic payments through Auto BillPayer, and the first payment was scheduled for October 16, 2015. Our review of the payments to the account included the following: Date Late Payment Payment Satisfied Date Charge (If NSF Fee (If Received Amount Due Returned Applicable) Applicable) 8/14/2015 $ 763.27 8/18/2015 10/16/2015 $ 763.27 9/18/2015 $ 38.16 10/18/2015 10/16/2015 $ 1,546.70 11/18/2015 11/18/2015 $ 763.27 12/18/2014 12/03/2015 $ 30.00 12/21/2015 $ 763.27 12/18/2014 12/23/2015 $ 30.00 1/4/2016 $ 770.00 12/18/2014 $ 38.16 On October 16, 2015, you spoke with our Collections Department and authorized the payment for the same date in the amount of $1,546.70, as well as the future payments dated November 18, 2015, December 18, 2015, and January 19, 2016, in the amount of $763.27 each. It should also be noted that the payment scheduled for January 19, 2016, is outstanding and will be drafted from the [redacted] account ending in [redacted]. If you wish to cancel this payment, please contact our Collections Department at ###-###-####, Monday through Friday 8 a.m. to 9 p.m., and Saturday through Sunday, 8 a.m. to 5 p.m., ET. As we previously mentioned, automatic payments through Auto BillPayer began on October 16, 2015, and were scheduled for the sixteenth day of each month going forward. On November 18, 2015, we submitted the payment request to [redacted], which was returned to the Bank on December 3, 2015, indicating the payment was not authorized. Because this payment was returned as unauthorized, Auto BillPayer was removed from the account. If you wish to enroll in Auto BillPayer for future payments, you may complete the enclosed authorization. You may return the executed document via fax to ###-###-####. In addition, because of the previous draft being returned as unauthorized, we will need a letter from [redacted] indicating that we are authorized to draft from the account. Please be advised, once we receive the executed enrollment form and requested letter, it can take up to three (3) weeks to complete the enrollment process. Our review of the account has determined there was no Bank error in the assessment of the fees. Because there was no Bank error, we are unable to accommodate your request to waive the fees. However, per your telephone conversation with the Bank on January 4, 2016, in the interest of customer service, the $30.00 NSF that was assessed to the account on November 18, 2015, was waived. You may wish to discuss this matter further with [redacted] to determine why the payment requests are being returned to the Bank as unauthorized. For your information, your next payment in the amount of $831.43 is due by January 18, 2016. This payment includes the principal and interest due for the account, as well as the $38.16 late charge that was assessed to the account on January 4, 2016, and the $30.00 NSF fee that was assessed to the account on December 21, 2015. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, [redacted] Office of the President Pc: Revdex.com Enclosure: Auto BillPayer Enrollment Form

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I wish I had the information that they had received from the merchant prior to making the complaint to the Revdex.com. I will now follow up with the merchant.  It is unfortunate that Fifth Third Bank did not communicate in a more timely manner.  I had asked for the information on two different occasions.  I will be terminating my relationship with them.  I wish to thank the Revdex.com for their help and consideration.
[redacted]

[redacted] Date: May 9, 2017 Application: [redacted] Regarding Your Recent Loan Application Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your recent loan...

application. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On April 17, 2017, you visited our [redacted] Financial Center located at [redacted]. At that time, and as you are already aware, you met with Shani B., Retail Personal Banker, and requested to apply for a Home Equity FlexLine with Fifth Third Bank. I understand that Ms. B. was unable to enter your application when you were present at the Financial Center; however, the application was entered into our loan system on April 17, 2017. I also confirmed that, when Ms. B. entered your application on April 17, 2017, Ms. B. mistakenly input an application for a Home Equity Term Loan instead of a Home Equity Line of Credit as you had requested. When Ms. B. became aware of the error on April 18, 2017, she called to notify you of the error. You also requested that the Bank remove all of your personal information from our systems. We are required by law to keep certain information that is provided with loan applications in our records for an extended period of time. Therefore, we are unable to remove all of your personal information from our system. Please allow me to reassure you, however, that the information you provided on the loan application is not shared, nor is it used for marketing purposes. In your complaint, you requested all of the documents associated with the loan application. The only documents associated with your loan application are the documents you received after Ms. Bradford input the loan application. On behalf of the Bank, please accept my sincere apologies for the level of service you previously received regarding this matter from Ms. B.. Please be assured Fifth Third Bank takes these matters very seriously, and we strive to provide an exceptional experience to our customers. After receiving your complaint, your concerns were forwarded to the relevant parties at the Bank; however, I cannot inform you of any specific actions that may be taken. Since an incorrect loan product was selected when your loan application was input, we have sent a letter to the credit reporting agencies requesting that the inquiry be removed from your credit bureau report. Please be assured we have submitted an update to all four (4) credit bureaus to remove the inquiry. Please allow approximately thirty (30) days for the credit bureau agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com

[redacted] Date: March 31, 2016 Accounts: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com, concerning...

your escheated account. We appreciate the time you have taken to express your concerns regarding this matter. We understand your frustration when this situation occurred; please accept our sincere apologies for any inconvenience this matter might have caused you. Your feedback is important to us, so that we can better understand how we can improve our service to you. Additionally, customer feedback is reviewed by our Senior Management as part of our ongoing commitment to improving our customers’ satisfaction. A checking account is placed in a dormant status after there have been no withdrawals or deposits on the account for twelve (12) months. The posting of interest is not considered activity. On March 30, 2010, one (1) check totaling $419.50 posted to your checking account ending in [redacted], which brought your account balance to $2,580.50. After there had been no withdrawals or deposits on the account for twelve (12) months, your account was placed in a dormant status. We informed you of this account status change on your account statement that ended on March 9, 2011. Although your checking account was linked to your savings account ending in [redacted], the savings account was also placed in a dormant status and we informed you of this account status change on your account statement that ended on March 27, 2013. A savings account is placed in a dormant status after there have been no withdrawals or deposits on the account for thirty-six (36) months. On August 27, 2015, the Bank sent a letter to the address above to notify you that the unclaimed funds in your checking account may be transferred to the State of [redacted] unless you contacted the Bank no later than September 17, 2015. The Bank is not required to send such notices via certified mail. For your records, I have enclosed a copy of this letter. For your convenience, I have enclosed a copy of our Rules and Regulations that you should have received when you opened the accounts. Pages seventeen (17) and eighteen (18) detail how an account can become dormant and what fees can be assessed. I apologize if you were unaware of these policies. We regret that the Bank is unable to reclaim the funds from [redacted] on your behalf. In order to reclaim the funds, you will need to contact the State of [redacted] directly at [redacted]. You can also search the State of [redacted] website for unclaimed property at [redacted]. If I could be of further assistance to you, please call me at ###-###-####, or toll free at [redacted], Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J. Office of the President Pc: Revdex.com Enclosures: Rules and Regulations and Letter dated August 27, 2015

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
They have never addressed the letter I've provided from the GAP insurance company's legal department.According to a consumer complaint lawyer I've talked to, FIFTH THIRD BANK has no legal right to keep the money they collected after the car was totaled.  Yes, I received the 2 checks they provided of $68.86 and $161.02 trying to settle this matter; however they still owe me $115.56.  FIFTH THIRD BANK is the one who provided GAP with the payoff amount of the loan, so if the amount GAP provided was incorrect as FIFTH THIRD BANK claims in their letters, it is their OWN FAULT.  Their own employee told me I would receive back the payment made in December when the claim was settled.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I wish they could hamdle these kind of requests through customer service and not through Revdex.com
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I only received a telephone call from Fifth Third Bank in which I answered it and it led to my actions sending in the payments I sent in. I received a letter dated for June 16, 2016 in which I responded to. I have received during the month of February 2016 two confirmation letters stating my number for contact, which is my cell number. I had no missed calls or messages from Fifth Third Bank regarding any matter. I have only received a letter recently regarding this issue, from Fifth Third Bank mentioning of a [redacted] to whom I have no clue is. All my busy has been with Fifth Third Bank regarding my mortgage. The allegations that Fifth Third Bank has made here concerning this issue for the communication we have had is incorrect.Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Regards,[redacted]5050 Kingsley Drive MD 1MOCOP Cincinnati OH 45263 [redacted] Date: September 1, 2017 Account: [redacted] Regarding Your Real Life Rewards [redacted] Dear [redacted]: We received a copy of the follow-up complaint you submitted to the Revdex.com regarding your Real Life Rewards [redacted]. Your feedback is very important to us as it allows us to better understand how we can improve the service we provide to our customers. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. (I don’t agree, despite several calls and two formal complains with Revdex.com I have not seen any evidence on company’s part that would make me believe this claim is true. I had to hold over an hour during my last call just to speak to proper supervisor. This particular supervisor assured me I would receive a call from their auto pay department to take care of my issue but never received a call. If company’s claim is even remotely true I would again challenge them to bring their auto pay feature in 21st century and have it available on website for on demand access for their customer. There is no excuse that this can’t be accomplished overnight) On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. However, we stand by the response conveyed to you in our previous letter dated July 11, 2017. I have enclosed a copy of that letter for your convenience. Our position on this matter has not changed. (Unfortunately company has not taken any position at all, they have not even provided me with proper reason why a first world bank in 21st century is providing 20th century tools to their customers. I have seen better tools from third world banks.)Our records show that Auto BillPayer was updated to pay off your full statement balance each month on August 8, 2017. Your next payment of $60.77 is scheduled to be withdrawn from your checking account on September 17, 2017. I have enclosed a copy of your August 2017 statement for your convenience. Please make note of the following Important Message on page one (1) of your statement: This Statement will be paid by Auto BillPayer on the payment due date based on your Auto BillPayer payment selections. Please also note that if your scheduled automatic payment date falls on a weekend or holiday, your payment will be withdrawn on the prior business day to ensure the payment is received on time. It was certainly not our intention to cause you any hardship. On August 28, 2017, we waived a finance charge in the amount of $1.45 in the interest of customer service. However, we are unable to provide you with any additional compensation. (Correct, during August 8th call I was promised full statement balance will be withdrawn with next bill due date which was August 17th. On this day full statement balance was not automatically withdrawn and I was charge interest. On August 28, 2017 this interest charge was waived but as result of my complaint to Revdex.com. In the absence of this complaint I would have paid this interest on next auto payment cycle on September 17, 2017. As I mentioned in my email company’s incompetence in handling this matter as well their antiquated bill management tools are directly responsible for wasting my valuable time to resolve this matter and therefore they are responsible for my time. Not only company has failed to provide me proper compensation for my time they have not provided me with proper applogy)Thank you for your patience while we conducted our research. You are a valued customer, and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com Enclosure: Previous Response Letter, August 2017 Statement

[redacted]Date: March 21, 2017 Account: [redacted]Regarding Your Fifth Third Bank installment LoanDear [redacted]:We received a copy of the complaint you filed with the Revdex.com concerning your installment loan. We appreciate the time you have taken to...

document your thoughts and concerns regarding this matter,Please note your installment loan is a simple interest loan, with interest accruing daily on unpaid principal. When we receive your monthly payment, we first apply the funds to all of the interest that has accrued since your last payment. Then we apply the remaining funds to the unpaid principal balance. Your payment habits affect the amount of interest you pay over the life of the loan. If payments are not made according to the schedule in your installment loan note, then you may pay more in interest over the life of your loan. Because less of your payments were applied to the principal balance, there may be a larger final payment due to additional accrued interest.We have completed our review of the payment history for your installment loan. Our review determined that the Bank has not received proof of insurance for October 11, 2016, through March 1, 2017. Therefore, the Bank force placed an insurance policy to cover the collateral. I have enclosed a copy of your Security Agreement stating you are required to provide proof of insurance during the life of your loan. Failure to provide proof of insurance will result in the Bank purchasing insurance on the collateral. The Security Agreement, section nine (9) item d, states: "Unless Borrower provides Bank with evidence of the insurance coverage required by Borrower's agreement with Bank, Bank may purchase insurance at Borrower's expense to protect Banks interests in the Collateral."On September 26, 2016, the Bank received a notice from your insurance company that your insurance policy was not active. The Bank notified you two (2) times requesting proof of insurance for this vehicle. have enclosed both letters mailed to you. Please use these notices as verification that the Bank contacted you about providing proof of insurance to avoid a force placed insurance policy. Please note the final letter dated November 22, 2016, informed you that the premium charged for the force placed insurance would be $1549.00.As mentioned above, our research confirmed a lapse of insurance on the vehicle from October 11, 2016, through March 1, 2017. The force placed insurance policy covered your vehicle from October 11, 2016, through October 11, 2017. On March 1, 2017, we received proof of insurance and payment for your insurance policy. The insurance policy was valid from March 1, 2017, through October 11, 2017. The force placed policy was cancelled and your installment loan was refunded $951.00. Please use the below breakdown as verification of your payments toward the force placed insurance policy.FORCE PLACED INSURANCE BALANCEDate Activity Amount Amount Pd. Balance12/14/2018 CPI Insurance Added $1,549.OO $1,549.001/3/2017 $154.90 $1,394.102/28/2017 $31.46 $1,362.64CP insurance 3/2/2017 Cancelled REBATE S951. OO $411.643/10/2017 $220.48 S191.16If you can provide proof of insurance for the lapse of insurance on your vehicle, October 11, 2016, through March 1, 2017, please send that documentation to my attention at the following address:Fifth Third Bank 5050 Kingsley Drive MD: 1|MOCOP Cincinnati OH 45263. Alternatively you can fax the proof of insurance directly to me at ###-###-####. Upon receipt of the requested documents, I will provide them to our Insurance Service Center and will refund your installment loan for the remainder of the force placed insurance policy.Please find enclosed a copy of a payment breakdown for your installment loan beginning with January 2016. Included in this breakdown is your payment due date (the 15" of every month), the number of days your loan was past due, assessed late fees, paid late fees and the payment date Satisfied by each payment.As of March 16, 2017, you have a past due balance of $792.07, and fees totaling $635.00. In order to bring your loan current, you would need to make a payment of $1,921.21 This payment would include your past due balance, your payment due April 14, 2017, and your fees. It should be noted, $191, 16 of this payment will be applied to satisfy your force placed insurance balance. Upon paying off the force placed insurance premium, your installment loan payment will revert to your regular payment of $339.24.We reviewed your telephone conversations on December 30, 2016, and January 3, 2017. On December 30, 2016, the agent informed you that the delinquent payment due was $1,851.10. You were informed that this amount did not include $210.00 in late fees. In addition you were informed of the lapse in insurance, and that the Bank had force placed an insurance policy on your vehicle. The agent correctly informed you that your monthly installment loan payment would increase by an estimated $155.00 a  month. In addition, the agent informed you that you would need to make a payment by December 31, 2016, and the agent held your installment loan from being charged off on December 30, 2016.On January 3, 2017, the agent noted your call from December 30, 2016, and correctly informed you that the delinquent balance not including late fees was $1,851.10.It should be noted, the Collection Department considers repossession of property when an installment loan becomes more than sixty (60) days past due. As noted on the enclosed payment breakdown, the Bank received your most recent payment of $600.00 on February 21, 2017. In error, the banking center used an incorrect processing ticket and this payment posted as a principal only payment. On March 10, 2017, we processed a request with our installment loan cashiering department to have this payment processed as a regular payment. The payment satisfied your payment due January 14, 2017.It was certainly not our intention to cause you any hardship and we appreciate your patience while We researched this matter. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,Patrick S. Office of the PresidentPC: Revdex.comEnclosure: Security AgreementProof of Insurance letters (2) Payment Breakdown

My mother's maiden name is [redacted]Her address is [redacted]Her account is [redacted]Please note she is deceased but this was her address and name and account number at the time of her passing.[redacted]

Please see the attached response and enclosures. Copies of the customer's bank statements will also be included in the response. Thank You.[redacted] [redacted] [redacted] Date: January 3, 2017 Account: [redacted] Regarding Your Fifth Third...

Bank Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your checking account. We appreciate the time you have taken to document your concerns. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the opportunity to assist you. The Fifth Third Essential Checking account has an $11.00 monthly service charge. The $11.00 monthly service charge is reduced to $8.00 per month with monthly direct deposits totaling $500.00 or more. The charge can be avoided entirely if: * You maintain a total combined monthly average balance of $1,500.00 across your checking and savings accounts; * Or, you spend at least $500 per month on a Fifth Third credit card; * Or, you have any existing Fifth Third personal mortgage, auto loan, or line of credit with an outstanding balance; * Or, you are a current or former U.S. military member with monthly direct deposits totaling $500.00 or more; * Or, you participate in your employer’s Fifth Third banking benefits program with monthly direct deposits totaling $500.00 or more; * Or, you are a student with a valid student ID; * Or, you have a Business Premium or Business Elite Checking account and have completed a relationship consent form. This information is available on our website, 53.com, and in the printed product brochures. I have enclosed a copy of the Fifth Third Essential Checking brochure for your reference. Your checking account ending in [redacted] was opened on September 30, 2016. There was no monthly service charge assessed on your statement dated October 17, 2016, because your other checking account ending in [redacted] was still open, which is noted on your statement. There was an $8.00 monthly service charge assessed on the November and December statements because the criteria needed to earn out of the fee (which are listed on your statements) was not met. I have enclosed copies of your statements for your reference. Your previous checking account ending in [redacted] was also an Essential Checking Account; however, it was not assessed a monthly service charge because [redacted] was listed as the custodian for you. No monthly service charge is assessed when the owners of the account are a custodian and a beneficiary. The monthly service charge portion of your statements captures this account status with the words: “Special Program.” While the checking account ending in [redacted] was still open, its “Special Program” status prevented the monthly service charge from being assessed on the new account also. Because it was closed at a zero (0) balance on November 7, 2016, the new account is now reviewed by itself. It is not our intention to cause you any hardship. November’s $8.00 monthly service charge was waived on November 19, 2016. In appreciation of your banking relationship with us, I waived December’s $8.00 monthly service charge from your December statement. I hope this provides a positive resolution to your concerns. To avoid future monthly service charges, you may wish to open a Fifth Third Express Banking account. This account has no monthly service charge, balance requirements, or overdraft fees. Your existing account type (Essential) cannot be changed to the Express Banking account type. A new account with a new account number is required. I have enclosed a product brochure for your convenience. You can open an account online at 53.com or at a Financial Center. I noticed that you also use our Access 360° Reloadable Prepaid Card. You could choose to have your direct deposit go directly to the card, which would allow you to close the checking account and avoid its monthly service fee. You can get more information on this at a local Financial Center, or by calling the dedicated Customer Service Department for the Access 360° Reloadable Prepaid Card toll-free at ###-###-####. They are open 24-hours a day, seven (7) days a week. I apologize for any inconvenience this matter caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Product brochures; Statements Attachments:

[redacted] Date: February 20, 2018 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Consumer Financial Protection Bureau (CFPB) and the...

Revdex.com (Revdex.com) regarding your installment loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Thank you for taking the time to speak with me on February 12, 2018, and February 15, 2018, regarding your account. The force-placed insurance policy was cancelled and credited back to the Bank by our Insurance Center on January 29, 2018. However, it takes an additional five (5) to seven (7) business days for the credit to reflect on the loan account in our systems. Unfortunately, the credit to your account took additional time to process. As we discussed, the full amount of $2,975.00 for the force-placed insurance that was added to the loan on January 10, 2018, was refunded back to your loan on February 12, 2018. The credit was backdated to January 10, 2018. Your loan payment now reflects the regular monthly payment amount of $490.99. Per our conversation on February 15, 2018, the loan is current and the next $490.99 payment is due on February 20, 2018. Additionally, I waived the $24.55 late fee that was assessed on January 27, 2018. Please be assured that the account has not been reported late to the credit reporting agencies as a result of the force-placed insurance. I reviewed the account and confirmed that we sent a letter to the insurance agency and advised that we received a cancellation notice for your insurance policy. The letter we sent to the agency asked them to confirm if the policy was cancelled. Per the documentation we received back, the insurance company marked the form to confirm the policy was cancelled. This is why we sent letters to you requesting proof of insurance. When we received the proof of insurance, our records indicate that it did not list Fifth Third Bank as the loss draft payee. Per a phone call between our Insurance Center and your insurance company on January 26, 2018, your insurance company had the incorrect address listed for us as the loss draft payee. We provided the correct address, which your insurance agency updated. They also confirmed that the policy had not actually had a lapse of coverage. For this reason, the force-placed insurance policy was cancelled. I reviewed your phone call with the Customer Service Department and our Insurance Center that occurred on February 9, 2018. Please be assured that I have contacted the relevant Bank personnel regarding this phone call. We strive to provide best in class customer service, and I regret that was not your experience. I am very sorry for the dissatisfaction and frustration you experienced regarding this issue. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H. Office of the President Pc: Consumer Financial Protection Bureau, Revdex.com Enclosures: Cancellation Notice

[redacted]Date: November 13, 2015 Regarding Your Money OrderDear [redacted]: We received a copy of the complaint you filed with the Revdex.com on November 6, 2015 concerning your $295.00 Money Order.  We appreciate the time you have...

taken to document your thoughts and concerns regarding this matter.We strive to provide professional and accurate service to our customers and I regret that the service you received did not meet that same high standard.  Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers and consumers.  Please be assured that we have contacted the relevant parties to express your dissatisfaction with the service you received and passed on your concerns.We have been able to identify the $295.00 Money Order that you deposited into a Fifth Third Automated Teller Machine (ATM) on July 27, 2015.  I have enclosed the money order with this letter.We empathize with the frustration you have experienced with this situation.  On behalf of the Bank, please accept my sincere apology for any inconvenience or concern that this matter may have caused you.   If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Carolyn G.Office of the President Pc: Revdex.comEnclosure:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[I need to know someone works for you can submit a credit  card application for a client without their approval. Also to submit an application you have to enter the SSN, is that means my SSN available to your employee .]
Regards,
[redacted]

[redacted]t [redacted]7 Date: June 8, 2017 Account: [redacted] Account: [redacted] Regarding Your Recent Credit Card Dispute Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com...

concerning your recent credit card dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Thank you for taking the time to speak with me on May 19, 2017, regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our research determined you contacted the Dispute Resolution Department (DRD) and disputed purchases made with [redacted]. Upon contacting the DRD the investigator opened case [redacted] to investigate your claims. The Bank did provide credit to your account while investigating your concerns. On May 25, 2017, the DRD notified you that your claim was denied. The credit provided to your credit card was reversed as a result of the investigation. Based on the information you provided the intake specialist, the DRD investigated this claim as a non-fraud claim. You stated that you had previously cancelled your service and paid the merchant by other means. In researching your concerns, we have contacted the DRD and filed a new fraud dispute on your behalf. Please find enclosed a copy of your credit card statements for your two (2) credit card accounts ending in [redacted] and [redacted]. Our review of the transactions with [redacted] determined you were charged seven (7) times, and have received credit for five (5) transactions. On your behalf, we have filed a dispute on the two (2) remaining $98.09 transactions. The case number is [redacted]. If you review the enclosed statements and determine there are more unauthorized charges, please contact DRD at ###-###-####, Monday through Friday, 7 a.m. to 8 p.m.; Saturday 8:30 a.m. to 5 p.m., ET. We appreciate your patience while we researched your request. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Merchant Documents Denial Letter Statements

For my complaint, ID [redacted]I would like to remove it because I entered the last page in error in accident.  I also just resolved the issue with the company. Please remove the complaint and do not proceed further action as I do not wish to do so.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted] I do not agree with what they or saying, because I ask the bank to cancel the transaction multiple times before the transaction have gone though. I have gone into the bank and ask them to stop anything that was coming in from that company because that company was try to go into my account all the time without my permission.   Also I have try to call the lady name Lisa who have send that letter to be in regarding to the letter she send me and I have not got any call back and I try calling he two times before today; I also call the company who Lisa said had my information and that company had gone out of business. [redacted]