PROCORPSA

[redacted] Date: March 1, 2018 Account: [redacted] Regarding Your Online Banking Dear [redacted]: We received a copy of the complaints you filed with the Revdex.com regarding your online banking. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your online banking activity. As we discussed by telephone, when you first attempted to initiate an online bill payment through 53.com, additional verification was requested. However, as your security telephone number and authentication questions had not yet been set up, the verification was not successful. As the verification was unsuccessful, the online bill payment could not be sent. We regret any inconvenience this may have caused you. I have confirmed that your security telephone number and authentication questions have been updated and you are now able to successfully initiate online bill payments through 53.com. In addition, I have confirmed that there have been no errors with the presentation of the authentication questions to you when attempting to schedule a bill payment or make a mobile deposit. The presentation of these questions is more frequent with a new customer as the system is learning the customer’s pattern of use. If the answers to the authentication questions and the device(s) used to access the system are consistent, the frequency of the questions will be reduced over time. Please be assured that the presentation of these questions is not meant to cause you additional difficulties but rather to ensure the security of your online banking profile. Thank you for your patience while we researched this matter for you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They haven't changed anything or admitted  that my father gave them the correct information and the in put the wrong information.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
I personally just spoke to [redacted] my agent (8/19/2016) and she told your office that I did not have a policy for the months of December Janurary and Feburary which I had already told you. The only months you were supposed to inquire about were March and April of 2016. She she confirmed that I DID have coverage on those dates with her office and that she would give me a copy of the letter confirming I had such. She said she never told you I was not covered for those two months but said there was not a separate policy for the dates you questioned about. She did say I didn't have coverage for the 3 months you were not supposed to inquire about. I do have a copy of the letter sent from your office as a response to my original Revdex.com complaint stating your policy was in place for the months of March April and May. 3 months that was it. Nothing was mentioned about December Janurary or Feburary until a letter from the insurance department a month after the first letter. The first letter clearly states only those 3 months. I have also inquired to several different banks and their insurance departments just for customer comparison. I checked with [redacted], [redacted], [redacted], and 2 banks from your city and state [redacted], and [redacted] both located in [redacted] and and not one single bank retro actively charges insurance for dates that have already passed. I did not mention your bank's name as not to alert them to a competitor and I wanted an honest unbiased opinion. 4 of the banks called your practice questionably legal and extremely unethical and a way to kick a customer when they are down. I will not close this matter until you get this right! Your bank is full of errors and I had to correct one 2 days ago in fact! I recieved yet ANOTHER letter on August 1st, sent to the wrong address by the way I had called and given my correct information twice and it still has not been updated in your system, stating you were going to force a 2nd insurance policy because I didn't have full coverage effective currently. I in fact did and my grandmother stayed on the phone with you for a full hour trying to correct your mistake since I can't waste an hour or two daily. I have to work 12 hours a day trying to make ends meat and you are forcing policies on us in addition to the car payment. It was an error in your system and it was proven that we do have current insurance! Again, call [redacted] request a copy of that letter from the OWNER [redacted], of the agency which I asked you to do in the first place in the previous rejection and don't inquire about December Janurary or Feburary because we were not with them on those dates. Only inquire about THE LETTER and the faxed copy you need! I will not be closing this matter of refunding for March and April until it is corrected. My attorney is dealing with December Janurary and Feburary being a retro active charge in March since the letter stated only March April and May so no further discussion should be made in this claim about the other 3 months. 
Regards,
[redacted]

[redacted] Date: March 7, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com, regarding the missing...

payment for your mortgage loan account. . We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate this opportunity to respond to your concerns. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. Please be assured that we take your comments very seriously. It is feedback like yours that helps in identifying problems to improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction and to fully research your concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience this situation may have caused you. On January 5, 2016, you called our customer service number and advised that you mailed a check for your mortgage payment the preceding day using an envelope for a promotional mailer you received. You stated that you crossed out the department name and wrote “payment processing” but you did not change the address. You called back on January 15, 2016, and were informed that this was the last day to make a payment on the account without incurring a late fee. As the Bank has several different locations that process payments for a variety of loan types, we had not yet been able to locate a copy of the check you sent. You declined to make a payment over the phone or online, and advised that you would place a stop payment with your Bank on the check you sent and send a new check. On January 25, 2016, you made a payment to your mortgage loan account in the amount of $322.90. The payment was applied to your January 2016, payment obligation and also paid the late fee of $8.31. On January 27, 2016, the original check you sent was located and processed by the mortgage loan department. The check was returned unpaid on February 1, 2016, due to the stop payment you requested. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. It was not our intention to cause you any hardship. Please note that the late fee you paid on January 25, 2016, for $8.31 was waived on February 9, 2016. After the fee was waived, your payment of $8.31 was reversed and applied to the principal balance of your loan. If you have any questions regarding this payment and reversal, please contact me at the number below. As of today, your loan is due for your March 1, 2016 payment obligation in the amount of $303.43. In the interest of customer service, we would also be willing to reimburse you for the stop payment fee charged to your checking account due to this returned payment. Additionally, in the future please send payments to: Fifth Third Bank P.O. Box 630412 Cincinnati, OH 45263-0412 You may want to consider enrollment in Auto BillPayer for your mortgage loan. Auto BillPayer enables you to have payments automatically deducted from your non-Fifth Third Bank checking account each month on the due date or any date within the grace period. Many of our customers appreciate the convenience of Auto BillPayer, which eliminates the need of check writing and mailing in your payments. If you have any questions about Auto BillPayer, or if you would like to set up the payment service, please call Auto BillPayer at ###-###-####, Monday through Friday, 9 a.m. to 5 p.m., ET. If you utilize Auto BillPayer and a payment date is setup every month during the grace period, our Collection Department will not contact you during the grace period. [redacted], please be assured that it was not our intention to cause you any hardship or frustration. You are a valued customer and we look forward to serving your financial needs in the future. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President

[redacted] Date: March 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com)...

regarding your installment loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. Thank you for taking the time to speak with me today. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. On February 5, 2016, the Bank received and posted a $6,906.26 payment to pay off your installment loan ending in [redacted]. At the time of the loan closing, the mailing address on your account was: [redacted] Upon processing the lien release for your loan, the Bank mailed your title to the above address. On March 3, 2016, the title was returned due to the incorrect address. However, on March 1, 2016, you contacted our customer service department and updated your mailing address to your current address. As we discussed during our phone conversation today, the title was mailed to your current address on March 3, 2016. If you have not received the title, please contact me at the number below. I will work with the collateral department to issue a replacement duplicate title. Thank you for your patience while we researched this matter for you. You have been a valued customer, and we certainly hope you will consider using Fifth Third Bank for your financial needs in the future. If I can be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President

[redacted] [redacted] [redacted] Date: August 29, 2016 Regarding Your Recent Mortgage Loan Application Dear [redacted]: We received your follow up complaint filed with the Revdex.com, concerning your mortgage loan application. We appreciate the time you have taken to express your concerns regarding this matter. We received your original complaint filed with the Revdex.com on August 15, 2016. We also received a similar complaint you filed with the [redacted] that same day. We received your follow up complaint on August 25, 2016. However, we stand by the response conveyed to you in the previous letter sent on August 19, 2016. I have enclosed a copy of that prior correspondence for your review. Our position on this matter has not changed. As mentioned in our original response, you submitted a telephone application for a mortgage loan on July 13, 2016. We have enclosed a copy of the Fifth Third Bank Mortgage Loan Pricing Agreement and Prepayment of Settlement Costs Policy that you signed and returned to the Bank on July 18, 2016. We have included copies of the Mortgage Loan Pricing Agreement, Loan Estimate, your signed Notice of Intent to Proceed dated July 18, 2016, as well as the commitment letter mailed to you on July 26, 2016. The fact that the application fee was not refundable was disclosed and this fee will not be refunded as explained in the Pricing Agreement. I hope this correspondence cleared up any outstanding questions you had related to this issue. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Prior response and enclosures

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also don't understand how they claim its identity theft when they never verified anything before but I guess this is what they have to claim to remove this from my credit report so its acceptable. 
Regards,
[redacted]

I read [redacted] additional rebuttal. He has not provided any additional information than was not provided in his previous correspondences. We have responded to this customer 5 times with the same information. We will need him to provide a copy of the declaration page from his insurance policy to prove that he had comprehensive coverage on the related vehicle.Per his last request, I even contacted his insurance agent directly to request a copy of the declaration page. We have still not received proof of the insurance. Our response will not change. Thank you, [redacted]| Fifth Third Bank Customer Care Specialist II| Office of the President5050 Kingsley Dr, MD 1MOCOP, Cincinnati, OH 45263

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Nothing has been done to shorten the hold on depositsI will no longer use this institution for timely transactions
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

Hi [redacted], I received the message that the customer stated that this does not resolve her complaint. I am not sure if she is referring to the call I made to her on 1/19, but on that day I called to let her know that we received her complaint and would be researching her concerns. I told her we would be responding in writing. She thanked me for my call, and that was the end of it. I believe we have responded appropriately to the customer’s complaint will not be opening a new issue. Please let me know if you will be closing the complaint. Thanks, Elizabeth D. | Fifth Third BankPhone ###-###-#### Fax ###-###-#### Email [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Although I did not save the original letter they mailed to me, I found online the similar offer (Attached). I remembered clearly that I asked when I activated my card about the promotion, and I was told it's $500 if spending $3,000 for first 3 months, the notes was in my account. And the problem is after 3 months, I called in the card customer service and asked about the promotion, I was told I am qualified according to the notes in my account. Now after waiting and calling for almost 2 month. Suddenly I am not qualified? How shameful is this company keep doing this to her customers!
Regards,
[redacted]

All late payment reports have now been removed from my credit report and issue is satisfactorily resolved. Thank you for your assistance.

[redacted]Date: July 14, 2015 Account: [redacted]2341Regarding Your Overdraft FeesDear [redacted]:We received a copy of your complaint submitted to the Revdex.com concerning the overdraft fees you recently accrued on your checking...

account after delayed debit card purchases posted due to the fraud block on your debit card ending in [redacted]. I appreciate the time you have taken to communicate your thoughts and concerns.On behalf of the Bank, please accept my sincere apologies for a** frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.Our research determined that the delayed transactions, which totaled $321.03, are as follows: 05/21/2015 [redacted] [redacted] $6.30 05/21/2015 [redacted] $11.51 05/21/2015 [redacted] $11.58 05/20/2015 [redacted] $12.44 05/21/2015 [redacted] ###-###-#### FL $24.95 05/20/2015
[redacted]  $28.07 05/21/2015 [redacted] $38.36 05/21/2015 [redacted] $43.42 05/22/2015 GS[redacted] $15.00 05/22/2015 GS[redacted] $15.00 05/22/2015 [redacted] $114.40  If any transaction listed above is not legitimate, please either contact me to discuss the matter further with the information listed below, or call our Bankcard Fraud department directly at ###-###-####, twenty-four hours a day, seven days a week. We regret the inconvenience this matter may have caused you, but as the customer you are in the best position to know if items you have purchased using your debit card have cleared your checking account by utilizing a checkbook register. Due to no bank error being found in our research of this matter, we are unable to refund your overdraft fees. [redacted] it was certainly not our intention to cause you a** hardship and we appreciate your patience while we researched this matter. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely, Sarah S.Office of the PresidentPc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted] Date: March 15, 2018 Account: [redacted] Regarding Your Credit Card Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com regarding your credit card....

We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. We have completed a review of your account ending in [redacted]. On December 29, 2017, our Dispute Resolution Department opened case number [redacted] in order to dispute charges totaling $183.63 for you. Due to the unauthorized charges, your card ending in [redacted] was closed and replaced by the card ending in [redacted]. On March 9, 2018, your case was approved. I have enclosed the letter mailed to you on March 9, 2018, from our Dispute Resolution Department advising you of our decision. I have also enclosed your statement dated January 11, 2018, which shows that your account has been credited $185.82 for both the unauthorized purchases and the associated interest charges. I hope this letter meets your satisfaction and resolves your need. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer M.Office of the President Pc: Revdex.com Enclosures: Letter Dated March 9, 2018, Statement

[redacted] [redacted] [redacted] Date: December 30, 2015 Regarding Your Recent ATM Deposit Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding your recent ATM (Automated...

Teller Machine) deposit at a Fifth Third Bank banking center. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please find the enclosed check in the amount of $80.00 as reimbursement for the amount of the deposit not returned by the ATM. However, we are unable to provide you with any additional compensation. Thank you for your patience while we conducted our research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosure (1): Check

[redacted] 
[redacted] 
[redacted] Date: May 19, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the rebuttal you filed with the Revdex.com regarding the fees charged to your business checking account. We appreciate the additional time you have taken to express your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this situation has caused you. However, we stand by our previous response letter sent to the above address on May 10, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. Please be aware that the current balance in your business checking account is negative ($811.26). Please make a deposit to cover the overdrawn balance at your earliest convenience to avoid further collection proceedings. It was certainly not our intention to cause you any hardship and we appreciate your patience while we reviewed your concerns. You are a valued customer and we look forward to serving your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ([redacted], Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S.Consumer Resolution Specialist Office of the President Pc: Revdex.com Enclosure: letter dated May 10, 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I just received an email from the Revdex.com closing the file on 53rd Bank. I've been having problems with my computer, so I didn't get a chance to respond in the time allowed.  I did call the Revdex.com to see what the status of the claim was prior to this notice. They told me they contacted 53rd twice to get a response.  I finally received a letter from 53rd bank last week. Needless to say, I was very disappointed with the letter 53rd sent me. The bottom line is, iIt took them 4 months to tell me I didn't qualify for a home loan.  There is no excuse for that. I put alot of money in this loan.  They led me to believe the loan would go through.  Otherwise, I wouldn't of spent the money I did.  I also  had 3k in Earnest Money. I almost lost that too. I had to get an extension after extension for this loan. Never got returned phone calls from them.  Contacted managers, supervisors, even went up to the head of the morgage department, and finally got someone to finallize the loan. The bottom line is, 53rd bank doesn't care about their customers at all. The loan was transfered to 3 - 4 different loan officers. I hope you will give me a chance to continue the effort in getting this resolved.  Please don't close the case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   I have also explained to the bank that if my name was still on the account the matter was not handled correctly because I had no access to the account and the afore mentioned letters were never sent to me. No this is not satisfactory and their internal research has not shown diligence in them trying to reach me regarding this matter.  Again. I would like for this vendor to remove my name from [redacted] along with any derogatory information they have falsely posted. 
Regards,
[redacted]