PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Their reply was, "They did nothing wrong."  Of course not.I did everything I could to keep my mortgage current.  Called and called, filled out paperwork, everything.  A couple of months later, when I was thinking about refinancing my mortgage, the gentleman I spoke with at first said I was behind then after discussing the situation and investigating facts, agreed with me that my mortgage was NOT behind.  Suddenly 6-7 months later, I start getting calls and letters telling me I am behind in my mortgage.  Naturally, they waited until the $$$ amount built up before saying anything.  I had to pull money out of my Christmas savings to make the payment.  Basically, I had to take away from my kids Christmas because of this situation.They offered to "knock off" one month of late fees.  Why wouldn't they?  Who wouldn't want to "knock off" a month of late fees to make it look like they are doing YOU a favor after cheating you out of over $100.  Crooked company who I will never do business with again and I am currently looking for a new mortgage company.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] Date: April 15, 2016 Account: [redacted] Account: [redacted] Account: [redacted] Account: [redacted] Account: [redacted] Account: [redacted] Account: [redacted] Regarding Your Checking and Savings...

Accounts Dear [redacted]: We received a copy of your complaint filed with the Revdex.com regarding your checking and savings accounts. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. On February 12, 2016, you made a $600.00 mobile deposit to your checking account ending in [redacted]. The deposit was returned as unpaid on February 18, 2016. Our Bank Protection Department reviewed your account and noticed that you also made a $200.00 deposit at an Automated Teller Machine (ATM) on February 10, 2016. This deposit was returned as unpaid on February 12, 2016. Due to the fact your accounts had two (2) returned deposits within the first thirty (30) days when accounts were opened, our Bank Protection Department recommended your accounts be closed. Enclosed is a copy of the account closure letter that was sent to you. Per our Bank Protection Department, checking accounts ending in [redacted] and [redacted] as well as your savings accounts ending in [redacted] and [redacted] were closed. I confirmed with Financial Center Manager Brian B. that on February 25, 2016 he opened new Express Banking accounts and a savings account for you. However, prior to opening these accounts the proper authorization from our Bank Protection Department was not received. As a result, Bank Protection Department closed your Express Banking accounts on March 10, 2016. Due to the miscommunication, there was a series of attempts made to re-open and close your accounts. Unfortunately, proper authorization was not received until March 15, 2016 in which your accounts were reopened by our Bank Protection Department. [redacted], we apologize for the difficulties you experienced while opening your new accounts with the Bank. We strive to provide accurate and exceptional service, and I regret that was not your experience. Please be assured customer feedback is reviewed with our senior and executive management teams as part of our ongoing commitment to improving our operations and customer service. Please note due to the activity on your prior accounts, an exception was made to continue your relationship with the Bank by allowing you to open Express Banking accounts. You were informed of this decision by Mr. B. and were provided new account material explaining the features and benefits of the Express Banking accounts. In addition, you accepted the terms and conditions for your new accounts by signing a signature card. At this time we are unable to convert or reopen your closed Essential Checking accounts. I apologize for the inconvenience this may cause you. You also requested that we provide you with the $200.00 credit that was promised to you at the time you opened your checking accounts on January 25, 2016. I confirmed that the Bank had a promotion at that time for new customers who opened checking accounts with the Bank. New customers who opened checking accounts were eligible to receive a $200.00 bonus if the accounts met the following criteria: ** Account must be opened with a $50.00 deposit ** Account must receive a direct deposit of any amount within ninety (90) days of account opening ** Must make three (3) online bill payments via Fifth Third Bank’s Online Bill Payment system within ninety (90) days of account opening. I verified that you opened both of your Essential Checking accounts with a $50.00 deposit. You also received a direct deposit in each of the Essential Checking accounts. Neither checking account had any online bill payments processed from our Online Bill Pay system. However, your accounts were closed before the ninety (90) day timeframe ended. Express Banking accounts do not have access to our Online Bill Pay system; therefore, you have not had an opportunity to fulfill the online bill payment portion of the promotion requirements. However, in the interest of customer service, enclosed is a check for the $200.00 bonus. Please be advised this bonus may only be applied to one (1) checking account. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T. Office of the President Pc: Revdex.com Enclosures: Account Closure Letter, Returned Deposit Item Images (2), and refund check

[redacted] Date: October 4, 2016 Accounts: [redacted] Regarding Your Checking Accounts Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your checking accounts. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that you contacted the Bank on February 1, 2016, to stop an automatic withdrawal from coming out of your E-Access checking account ending in [redacted] because you did not have sufficient funds for the automatic withdrawal. The agent explained that that you could place a stop payment on the item, but that would not be a guarantee that the item would not post to your account. Per Fifth Third’s Rules and Regulations, a stop payment can only be honored if the exact information is given at the time of the request and the Bank has been given sufficient time to reasonably honor the request. You then informed the agent that if the item could not be stopped, then you would close your account. Because your account did not have a zero ($0.00) balance on that day and there were pending items, your account could not be closed at that time. On February 4, 2016, you contacted the Bank to close your account. At that time, your account had a zero ($0.00) balance and there were no pending items. An attempt to close your account was made on that day; however, during overnight processing for that business day an ACH (Automated Clearing House) item of $260.27 was presented for payment by the payee and posted to your account, so your account closure request failed. The following day, February 5, 2016, your account was completely closed with a zero ($0.00) balance. Please note that ACH items do not show as pending items on your account since they are not time-stamped transactions, so the agent with whom you spoke would not have been able to see that an item would post to your account when items were processed at the end of the business day. Please also note that when closing an account it is important to make sure that you have cancelled all direct deposits and automatic payments you previously authorized. Before you make a request to close an account, all of the merchants debiting your account needed to be notified to revoke their authorization to debit your account. Because the item coming out of your account was pre-authorized by you, we were required to allow it to post to the account. On February 5, 2016, you opened a new Essential Checking account ending in [redacted] at the [redacted] Main Banking Center. As of November 9, 2015, the Bank no longer offered the E-Access Checking account product, which is why you were unable to open a new account with your prior account type. As you are aware, unlike the E-Access Checking account product, the Essential Checking account product has a monthly service charge. Because you have monthly direct deposits of $500.00 or more, the monthly service charge assessed to your account is $8.00. I have enclosed a copy of the Essential Checking product sheet, which provides additional information regarding the monthly service charge and ways to earn out of it. It was certainly not our intention to cause you any hardship. In the interest of customer service, we waived monthly service charges totaling $15.00. However, we are unable to change your account back to an E-Access Checking account because this product is no longer offered. I am sorry for any frustration this may cause you. Thank you for your patience while we researched this matter for you. You are a valued customer, and we certainly hope to continue our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D. Office of the President Pc: Revdex.com Enclosure: Essential Checking Product Sheet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.    
This matter is still pending, and I will get back with the Revdex.com when there is some kind of resolution, but so far it isn't looking good.
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: April 5, 2017 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your mortgage loan...

account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I confirmed that you enrolled in the Bank’s automatic payment program for your mortgage loan, Auto BillPayer, in August 2015. The first (1st) automatic payment was to process on September 5, 2015. Unfortunately, the routing number utilized on the Auto BillPayer enrollment form was incorrect. This caused the payment to be rejected and reversed off your mortgage loan. We corrected the routing number in our systems, and the next payment we automatically processed on October 5, 2015, was successful. We have continued to successfully draft the payment via Auto BillPayer each month since that time. However, because a replacement payment was not received for the returned September 2015 payment, the account was continuously paid one (1) month in arrears until May 2016. Due to the continued delinquency, the account accrued $258.66 in late payment fees. The $258.66 in late payment fees was reversed off the account on February 2, 2017. Enclosed is a copy of the February 2017 mortgage statement that shows the fee reversal. No additional late payment fees have accrued since that time. We are unable to offer additional financial compensation as requested. As of March 30, 2017, there are no outstanding late payment fees owed on the account. While researching your concerns about the fee waiver, I determined that the account was reported thirty (30) days late each month from September 2015 through April 2016. Please be assured that we have submitted a request to all four (4) credit reporting agencies to remove the late payments reported from September 2015 through April 2016. Please allow approximately thirty (30) days for the credit reporting agencies to update their reporting. If you would like to contact the credit reporting agencies directly, their contact information is listed below: ** Equifax ###-###-#### ** Experian ###-###-#### ** TransUnion ###-###-#### ** Innovis ###-###-#### We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Mortgage Loan Statement

[redacted] [redacted] [redacted] Date: October 19, 2017 Regarding Billing for Fifth Third Bank Identity Alert Premium Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning the service charges for Fifth Third Bank Identity Alert Premium. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. The current pricing for Fifth Third Identity Alert Premium varies depending on the type of Fifth Third Bank checking account that you have. The current pricing for Fifth Third Identity Alert Premium for the type of account that you have with the Bank, the Express Banking account, is $14.95 per month per individual. Pricing information for Fifth Third Identity Premium can be found on our website at 53.com. According to our records, your enrollment in Fifth Third Identity Alert Premium was canceled per your request on September 30, 2017. You were correctly billed for Fifth Third Bank Identity Alert Premium. Since your enrollment has been canceled, you will no longer be billed. Since your account was appropriately billed for Fifth Third Identity Alert Premium, the Bank will not issue you a refund. We regret any inconvenience this might cause you; however, we can only issue a refund for the service if your account was being billed incorrectly for the service. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com

[redacted] Date: February 13, 2017 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com...

regarding your Fifth Third Bank Essential Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Per your request, we closed your Essential Checking account ending in [redacted] with a zero ($0.00) balance on February 7, 2017. I am sorry that it was not closed upon your initial request. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:I appreciate your response. Sometimes you can do things but simply shouldn't. I have been paying my payments consistently and every time I pay a large payment you drop my limit to the payment. It shows me every month maxing out my credit card. This time my credit score dropped 15 points and it has happened 5 times. I woe the day I ever opened this card.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
Regards,
[redacted]

[redacted]Date: June 15, 2015Account:      [redacted]Regarding Your Vehicle Installment loanDear [redacted]:We received a copy of the letter you sent to the Revdex.com regarding your vehicle installment loan. We...

appreciate the time you have taken to document your thoughts and concerns regarding this matter.On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your vehicle installment loan. It was certainly not our intention to cause you any hardship. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction.As explained to you during our telephone conversation on June 12, 2015, in September 2014 the mailing address for your vehicle installment loan was changed to the address we have on file for the secondary borrower on the loan, which is [redacted]. Although this is the mailing address for the loan, please be aware that any past due notices are sent to you at [redacted], because the Bank is required to send past due notices to the primary borrower on the loan, and you are listed as the primary borrower on this loan.Customer service is of the utmost importance to all of us at Fifth Third Bank and we appreciate your feedback as it assists us in identifying problems in an effort to continuously improve the service we provide our customers. We regret if the level of service you received from our [redacted] & [redacted] Banking Center did not meet your expectations.As was also explained during our telephone conversation on June 12, 2015, a verbal Hardship Agreement is already in effect on your loan. This is an agreement to pay $285.17 due June 4, 2015, and to pay $285.10 due July 4, 2015. After these payments have been made, you will need to call ###-###-####, option 4, for the final payment due on the loan.If you wish to discuss further settlement options please contact a representative in our Installment Loan Loss Mitigation Department at ###-###-####, option 4, Monday through Friday, 8 a.m. to 5 p.m. Saturday 8 a.m. to 12 p.m., ET. Any representative will be more than happy to assist you.[redacted], if I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET.Sincerely,[redacted]Office of the PresidentPc: Revdex.com

We have responded to the customer’s Revdex.com complaint two times and received a duplicate complaint today. We are unable to provide the customer any specific internal actions that may be taken. We have addressed her concerns, we have contacted the proper managers in the region to ensure proper coaching and corrective action has taken place. However, we are unwilling to provide the customer with any specific actions and will not be responding to the 3rd complaint we received today. We believe our letter dated March 26, 2018, properly answers all of the customer’s concerns.

[redacted] I just spoke to my agent to get clarification of the document you received. It is the same document Fifth Third has received in the past. She said Fifth Third Bank obviously doesn't fully read documents and stopped reading after they read the heading "Liability". If you go down to the bottom box it will state I did in deed have Comp AND collision coverage and I had a $1,000 deductible. They have record of my payments as well. There was a computer error prior to May 2016 on my account. The page you are now holding is in fact a legal declaration page in a court of law. She stated it is stamped with their logo and the agent's signature. She stated if you had any further questions you may contact [redacted] ###-###-####. They can not go back and alter the computer documents because that is to prevent fraud. Again this is a legal declaration page like they had BEFORE computers and Fifth Third does not understand how to read it obviously. So in combination with this AND the letter she acknowledged she received that stated I was covered that is more than enough to take into a court of law.  Scincerly [redacted]

Hello: After receiving the latest rebuttal, we contacted the banking center manager that met with [redacted].  The customer did not provide any new information. The banker has discussed the mortgage loan process with the Mortgage Loan Originator. The Mortgage Originator provided the same explanation to our office and the banker.  The customer had derogatory marks on her credit report, that required her attention. In order for the Bank to properly research the corrections a new credit report. We believe we have properly addressed all the customer concerns. We have nothing further to add to our response. I’ve attached our two prior responses for your review. Thank you. Pat S.Customer Care Team SpecialistFifth Third Bank | Office of the President5050 Kingsley DriveMD 1MOCOPCincinnati, OH 45263

[redacted] Date: January 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the...

complaint you filed with the Revdex.com, concerning the difficulties you experienced in paying off your vehicle installment loan. We appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality customer service are very concerning. At Fifth Third Bank, we are continuously evaluating the service we are able to provide to our customers. We sincerely value your feedback as it assists us in delivering first class customer service, which is a priority to us. Feedback like yours helps us identify problems and improve the level of service we provide to our customers. Please be assured that the relevant parties have been contacted to express your dissatisfaction with the service you received. We have reviewed the recorded calls with our customer service department. Our review was unable to find an instance where the agent was disrespectful toward you. The agent correctly informed you that your GAP insurance may not cover all fees and interest accrued on the loan due to past due payments. Although the Bank does not send delinquent notices via email, the Bank did send a written notice on September 4, 2015, to notify you of your past due installment loan payment. On February 11, 2015, you agreed to a seventy-two (72) month vehicle installment loan in the amount of $15,807.51 for your 2013 Volkswagen Jetta with a monthly payment of $264.60 due on the twenty-eight (28th) of each month. We also confirmed that you agreed to purchase a GAP insurance policy for your installment loan. For your records, we have enclosed a copy of your signed security agreement and payment history for your installment loan. On September 4, 2015, we received a check from Nationwide Insurance, your insurance company, for $13,066.14. We have enclosed a copy of the check for your records. On the date the payment this payment was received, the principal balance owed on your vehicle loan was $14,929.80. Therefore, the payment from the insurance company was not sufficient to pay off your loan in full. A balance of $1,863.66 remained owed on the loan after the payment from your insurance company was received. Since your loan balance was not paid in full, the loan remained open with a balance owed. The total loss of your vehicle did not exempt you from making the required monthly payments since we did not receive sufficient funds from your insurance company to pay off the loan. On October 23, 2015, the Bank received and posted a payment of $1,754.16, which left a balance of 122.27. The amount owed includes an interest balance of $109.50 and late charges of $12.77. On November 20, 2015, the Bank received and processed a payment for $122.11 toward your installment loan. This left a remaining balance of $0.16 on your installment loan. On December 28, 2015, the Bank adjusted the interest balance on your installment loan and closed your installment loan with a zero balance. According to the GAP policy agreement (page 2 section A), your policy covered the difference between the finance balance on your loan contract and the vehicle’s actual cash value should it be deemed a total loss. However, this GAP policy does not include coverage for unearned finance charges, any past due payments, or penalty fees, including late charges, if remained unpaid on the loan. It is important that you cover the difference that your GAP insurance company is not willing to pay. Although we sympathize with the difficulties you encountered after your accident, we believe our Total Loss Department has processed the payments received from your insurance company appropriately. The Bank received a request from the insurance department to adjust the payment date and your negative credit reporting. In the interest of customer service, the Bank agreed to update the posting of your total loss check, and removed the negative credit reporting. On January 7, 2016, the Bank submitted a request to the credit reporting agencies to remove the late payment marks and to report your installment loan closed as of December 28, 2015. Our operation department has sent you confirmation of this adjustment under separate cover. If you apply for a loan in the next 30 days, please use this letter as proof that Fifth Third is correcting the situation. If you would like to contact the credit reporting agencies directly, their contact information can be found below: ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted] ###-###-#### ? [redacted]##-###-#### It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matter. You are a valued customer and we hope you will allow us to serve your financial needs in the future. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Security Agreement Payment History Past Due Notice GAP agreement

[redacted] [redacted] [redacted] Date: December 20, 2016 Account: [redacted] Regarding Your Transaction Dispute Dear [redacted]: We received the additional information you submitted through the Revdex.com. I have forwarded the information you provided to the relevant parties. After a chargeback is sent to a merchant, they have up to forty-five (45) days to respond. We initiated the chargeback on October 25, 2016, so [redacted] had until December 8, 2016, to respond. While they responded to you, they have not responded to our request. Please be advised that the credit of $1,196.00 is now considered final. We appreciate your patience while we researched this matter. You are a valued customer and if I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. YES THE COMPLAINT HAS BEEN SETTLED THEY SENT ME A BOOK OF RULES. THEY CAN DEPOSIT ANY CHECK AND STOP PAYMENT ANY TIME THEY WISH. THEY COULD HAVE BEEN DECENT PEOPLE LIKE IS EXPEXTED OF THEM.
Regards,
[redacted]

[redacted] Date: November 28, 2017 Application: [redacted] Regarding Your Recent Mortgage Loan Application Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com...

concerning your recent Fifth Third Bank mortgage loan application. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Your loan application was submitted to Fifth Third Mortgage, which is an affiliate of Fifth Third Bank. The Office of the President researches and responds to customer concerns regarding Fifth Third Mortgage. We strive to provide an exceptional experience to our customers and I am sorry we did not meet your expectations. Please be assured customer feedback is reviewed by our executive management team as part of our ongoing commitment to improving our operations. To qualify for a mortgage loan at Fifth Third Bank, an applicant is not required to be a permanent resident of the United States; however, an applicant is required to be a legal resident on the United States. In other words, the Bank can approve a mortgage loan for a Non-Permanent Resident Alien. If an applicant is a Non-Permanent Resident Alien, one (1) of the following documents must be obtained and included in the applicant’s loan file: ** Copy of the applicant’s current [redacted], stamped in their passport or their Arrival and Departure Record (Form [redacted]) issued by the [redacted] or ** Notice of Action/Notice of Approval (Form [redacted]) documenting acceptable [redacted] residency status or ** Any other evidence of [redacted] residency status issued by the [redacted] On October 3, 2017, you submitted an application for a mortgage loan on our website at 53.com. The Bank was not aware of your residency status until we received a copy of your [redacted] on October 30, 2017, listing a [redacted] Category of [redacted]. Unfortunately, a [redacted] Category of [redacted] is not a [redacted] Category that can be accepted by the Bank. In response to your application a Mortgage Pre-qualification Letter was sent on October 10, 2017. Due to changes in the requested loan amount, a second (2nd) Pre-Qualification Letter was created and sent on October 21, 2017. As is explained in the Bank’s Mortgage Pre-qualification letter, a Mortgage Pre-Qualification Letter is based on the preliminary information you provided and your credit report, and is subject to verification. It does not constitute a loan application or loan approval and is not a commitment to lend or lock a rate. Copies of the Mortgage Pre-qualification letters are enclosed. The Mortgage Pre-qualification letters were issued before we received a copy of your [redacted] and therefore before we could verify your current residency status. The loan was declined on November 9, 2017. It is important to note that the loan was declined for several reasons, not solely due to your current residency status. A copy of the Statement of Credit Denial is enclosed. The Bank did not require or receive any funds from you in connection with your mortgage loan application. In your complaint letter you request a refund of fees that you paid in connection with your mortgage loan application; however, the Bank did not require any payment from you in connection with your mortgage loan application. Additionally, since our research into this matter confirmed that your loan application was handled and processed appropriately by the Bank, the Bank will not provide you with any financial compensation. We regret if this causes you any inconvenience or frustration; however, the Bank could only refund you for fees paid to us, which were assessed by us in error. For a refund of any fees you might have paid, you will need to request a refund directly from the relevant parties to whom you paid. You can certainly provide the relevant parties with a copy of this letter, which may assist you in a getting the refund you are seeking. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Mortgage Pre-qualification Letters (2) Statement of Credit Denial

Fifth Third Bank and Ms. Elizabeth D[redacted] responded to my complant(s) with their bank despite refusing to provide me with a reason why she would not provide me with a credit to my account as it relates to my dispute with [redacted] motel. I stated to her that this dispute does fall under the banks purview where I should be provided with a credit as stated to me by my banks manager Ms. Jaime B[redacted] who also cannot understand why a credit has not been provided to my account. I informed Ms. D[redacted] that I have also filed a complaint with the Revdex.com against the [redacted] motel which they did not respond to and was closed in my favor as well as stating to her that I will file a complaint against Fifth Third Bank and Ms. D[redacted] with the [redacted] as the reason for the banks failure to provide me with a credit to my account is because of my complaint against their bank as they are unable to provide me with a legitimate reason as to why ancredit has not been issued to my account other than Ms. D[redacted] stating to me that 'in no way will a credit be issued to my account', as it relates to the fraudulaent transaction which has occurred between myself and [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
This response just confirms that there is a huge communication issue with in this company. I have spoke with the office of the president and have confirmation that I did in fact respond to there letter within in the ten days  The office of the president  has confirmed that they reviewed recordings of my phone conversation with a customer service representative stating  that my letter/response was received however the investigator did not update my case with this information and in turn closed my case. The proof that the merchant has provided is proof of service they did  some work in which they were paid by a different credit card  but they are not entitled to this additional amount of $750.00.The merchant also is not on compliance with the [redacted] guidelines by not providing a return or refund policy on there webpage where payment was made.. I have informed Fifth Third Bank that I do not authorize this charge and that they can advise the merchant to take me to court to try and collect this amount where I can prove my case other wise.
Regards,
[redacted]

Please find below a copy of the letter being mailed to the customer. I have also been in contact with the customer by phone. Thanks.[redacted] [redacted] [redacted], [redacted] Date: December 7, 2016 Account: [redacted] Regarding Your Fifth Third Bank...

Account Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com. We are sorry to hear about the difficulties you have experienced in trying to resolve this matter and we appreciate the time you have taken to document your thoughts and concerns. You notified the Bank that an Automated Teller Machine (ATM) failed to complete your cash deposit for $1,200.00 and it was not credited to your account. Our Disputes Department opened the case number [redacted] and issued a provisional credit of $1,200.00 to the checking account on October 3, 2016. The credit was removed on November 15, 2016, when the ATM was found to be in balance. A notice was also sent to the address above informing you that the dispute was resolved. You contacted the Bank to question this resolution and we have reopened this case. While we strive to resolve all investigations as quickly as possible, it can take up to thirty (30) days for an investigation to be completed. You are a valued customer and we would like to offer our sincere apologies for any inconvenience this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback seriously and I appreciate this opportunity to respond to your concerns. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S. Office of the President Pc: Revdex.com