PROCORPSA

[redacted] 
[redacted] Date: August 3, 2016 Account: [redacted]Regarding Your Credit Bureau Reporting Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning...

the information on your credit report. We appreciate the time you have taken to express your concerns regarding this matter. We conducted a thorough review of the information provided to the credit reporting agencies regarding your mortgage loan. Our review determined that the information provided to the credit reporting agencies is correct. On September 14, 2007, you filed Chapter 13 bankruptcy. Our research determined your mortgage loan was included in the bankruptcy. Please find enclosed a copy of Schedule D- Creditors Holding Secured Claims. Please use the enclosed document as verification your mortgage loan was included in the bankruptcy. I have also enclosed a copy of the discharge papers dated September 6, 2012. Because your mortgage loan was not reported to the credit bureaus between September 2007 and September 2012, two (2) of the credit reporting agencies deleted the account from reporting. Our research determined [redacted] is reporting the mortgage loan account. We have contacted [redacted] and [redacted] on your behalf; however, both credit reporting agencies have informed the Bank that the account will not be added to your credit report for the following reasons: ** Due to the Bankruptcy ** Length of time the account was not reported If you would like to contact the credit bureaus directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Schedule D, Discharge Papers

[redacted] Date: April 20, 2016 Account: [redacted] Regarding Your Mortgage Account Dear [redacted]: Thank you for contacting the Bank, regarding your Fifth Third Bank mortgage loan. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. If a payment does not post by the due date it is considered delinquent and is subject to collection activity. The Bank’s guidelines for contacting our customers allow for telephone calls seven (7) days a week from 8:00 AM until 9:00 PM, including holidays. Several calls may be placed each day in an effort to obtain a payment or to arrange suitable payment arrangements. When making telephone calls our Collection Representatives will strive to resolve the issue in as timely a manner as possible in order to provide professional and accurate assistance. Our records show that the collection calls stopped once the payoff of $70,291.50 posted to your mortgage loan on February 26, 2016. According to the terms of the Note you signed on December 27, 2001, payments for your mortgage loan ending in [redacted] are due on the 1st of each month. Your Note also describes the terms of the grace period, which specifies that Fifth Third must receive your payment by the end of fifteen (15) calendar days after the payment is due to avoid a late charge. As stated in the response sent to you on March 30, 2016, you were still contractually obligated to make the monthly mortgage loan payment as outlined in the Note until the mortgage loan payoff posted to your account on February 26, 2016. Although you provided a brief description of the employee you spoke to at the [redacted] Banking Center, we were still not able to substantiate your claim that you were instructed not to make your mortgage loan payments. Therefore, we must stand by our previous response. We cannot accommodate your request to correct prior negative reporting. If you would like to contact the credit reporting agencies directly, their contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### We hope this correspondence will help you understand Fifth Third Bank’s position. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President

[redacted] [redacted] [redacted] Date: November 27, 2017 Account: [redacted] Regarding Your Recent Experience Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com (Revdex.com) regarding your...

recent experience associated with a check deposit. Please be assured that Fifth Third Bank takes your feedback seriously, and that I appreciate the time you were able to take to discuss your thoughts and concerns surrounding this matter with me. On behalf of the Bank, please accept my sincere apologies for the inconvenience this matter has caused you. We have reviewed the transaction in question, and have found that it was returned according to Fifth Third Bank’s Policies and Procedures surrounding check endorsement. As this check had two (2) names listed, separated by the word AND, both payees were needed to have endorsed the check for it to have been processed. Additionally, I am sorry you did not receive a phone call back after speaking with a representative in our Escalations Department. Please know it was not our intention to cause you any hardship associated with this matter. Concerning your request for compensation associated with this matter, we regret we are unable to honor this request. In addition, please know we regret any frustration that was caused when you received an email regarding the MasterCard Priceless Surprises Debit Sweepstakes promotion with a Grand Prize trip to [redacted] as you were dealing with this issue. Please note, the email that was sent was in an effort to make our customers aware of the current promotion offered by MasterCard International Incorporated, of which Fifth Third Bank is a participating Financial Institution. At Fifth Third Bank, we strive to provide an exceptional experience to our customers with each interaction, and I am sorry we did not meet your expectations. I want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Additionally, as we discussed, although we deeply appreciate the feedback you have provided, as it assists us in identifying problems internally, we cannot inform you of specific internal corrective actions that may be taken to resolve this matter. [redacted], I appreciate this opportunity to address your concerns and thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Pc: Revdex.com

[redacted] Date: April 29, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of your Revdex.com complaint, regarding the title for your vehicle. We...

appreciate the time you have taken to express your concerns regarding this matter. Your comments expressing less than quality service are very concerning and we regret the difficulties you experienced. We strive to provide an exceptional experience to our customers, and I am sorry we did not meet your expectations. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Our records show that your installment loan ending in [redacted] was closed on July 9, 2014. On July 17, 2014, the title for your vehicle was mailed to [redacted]. This was the address on file for your installment loan at that time. On March 11, 2016, your address was updated to [redacted]. A request to have a lien release was also processed on that same day. We apologize if you did not receive the lien release issued at that time. Our Collateral Department is processing your duplicate title request for your vehicle. Please allow up to three (3) weeks to receive the duplicate title. It was not our intention to cause you any hardship, and we sympathize with the difficulties you have encountered while attempting to obtain the title for your vehicle. We believe your issue was resolved accordingly, and I hope that this letter will meet your satisfaction. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth J.Office of the President Pc: Revdex.com

[redacted] Date: January 26, 2017 Account: [redacted] Account: [redacted] Regarding Your Recent Debit Card Dispute Dear [redacted]: We received a copy of the complaint you filed with the Better Business...

Bureau concerning your recent debit card dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured that Fifth Third Bank takes your feedback regarding your experience very seriously, and I have contacted the relevant parties to pass on your concerns. We strive to provide professional and accurate service to our customers, and I regret if the service you received did not meet the same high standards. On September 13, 2016, a $270.75 charge posted to your checking account, the merchant was [redacted]. You contacted the Dispute Resolution Department to file a claim. The Dispute Resolution Department opened an investigation on the unauthorized transaction. Please find enclosed a copy of the letter mailed to you on September 16, 2016, informing you of the case number [redacted]. This letter also informed you that additional research was required and the investigation may take thirty-one (31) calendar days. For your convenience we have also enclosed the provisional credit letter mailed to you on November 17, 2016. This letter informed you that the Bank had provided you with credit for the full amount. It should be noted, this credit was not permanent, and the investigation was still ongoing. On January 3, 2017, the Dispute Resolution Department closed their investigation and denied your claim that the charge was unauthorized. Please find enclosed the documentation provided to the Disputes Resolution Department from the merchant. The letter informed you that the provisional credit would be removed from your account. Included in the merchant’s documentation is a letter from the merchant dated December 7, 2016. In this letter, the merchant states that you were made aware of the $30.00 resort fee on two (2) occasions. The resort fee was disclosed when you made your reservation with [redacted], and also during your telephone call with the merchant on September 1, 2016. The $270.75 charge included a $225.75 in resort fees, and $45.00 for a mirror missing from your room. The Disputes Resolution Department considers this investigation closed. It was certainly not our intention to cause you any hardship and we appreciate your patience while we researched this matter. We value your relationship and look forward to fulfilling all of your financial needs for years to come. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Letters (2) Merchant Documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
Principal not applied: $3,492.92 from months it was 5% (start of loan modification through 8/2013 presuming it was incorrect at the beginning of the modification) and $4,889.91 from the months it was 7.5%.  That is what should have been applied as a credit to my loan in the very minimum.  From their own amortization schedule.   I think that this was predatory because had I not caught there mistake they would have continued on this path.  I think I should still look into the consumer protection service predatory lending practices.  Their contract itself is really strange the way they wrote up the modification because the last or second to last clause almost tries to contractually absolve them of any negligence and you can’t do that legally.  Where were their internal audits being done? It should not have taken the customer to uncover this error.  There should have been fail safes in their internal auditing system that should have caught this error long ago. It certainly should not have gone on over 3 years.   Where is the punitive damages for the years I have tried to sell that house and couldn’t because of that loan balance being held over your head? 
[redacted]

[redacted] Date: March 21, 2018 Account: [redacted] Regarding Your Vehicle Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com concerning your vehicle...

installment loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties at the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving customer satisfaction. Fifth Third Bank does not have the title to your vehicle. When your vehicle installment loan was originated on March 31, 2015, Fifth Third Bank sent its request to place its lien on the vehicle; however, Fifth Third Bank was never in possession of the vehicle title. Since you lived in [redacted] when your loan was originated, the [redacted] Department of Motor Vehicles (DMV) has the vehicle title. You will need to contact the [redacted] DMV to request the vehicle title. Once you receive the vehicle title from the [redacted] DMV, you can then contact the [redacted] DMV to get the vehicle titled in [redacted]. On behalf of the Bank, please also accept my sincere apologies for any issues you may have experienced when you previously contacted the Bank regarding this matter. We strive to provide professional and accurate service and we regret if this has not been your experience. If I could be of further assistance to you, please call me at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.   
They have not entirely addressed all the matters of concern. My position too has not changed, per similar dates of contact and responding. For all of these reasons, I have chosen to limit my business relationship with this bank, and will eventually sever all ties. This will not be my last formal complaint or action taken either, as they have been unscrupulous, and unethical fro starters.
Regards,
[redacted]

[redacted] Date: April 15, 2016 Account: [redacted] Regarding Your Fifth Third Bank Installment Loan Dear [redacted]: We received a copy of the complaint you filed with the Revdex.com (Revdex.com), regarding your...

installment loan. We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience this matter may have caused you. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that our senior and executive management teams review customer feedback as part of our ongoing commitment to improving our customers’ satisfaction. On March 15, 2016, the Bank received and processed your installment loan payment for $30,000.00. This payment satisfied the amount owed on your installment loan. The Bank sent you a paid in full letter, which I have enclosed for your records and convenience. Because [redacted] is an electronic title state, the State automatically releases our lien when an account is paid in full. Additionally, [redacted] prints and sends a title lien free directly to you. Because the Bank’s lien has been released from the vehicle, we are not able to file for a duplicate title on your behalf. You will need to contact the state title office for a duplicate title. It was certainly not our intention to cause you any frustration and we appreciate your patience while we researched this matter. You are a valued customer and we hope you will allow us to serve your financial needs in the future. If I could be of further assistance to you please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosure: Paid In Full Letter

[redacted] [redacted] [redacted] Date: July 5, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your checking account...

with Fifth Third Bank. We appreciate the time you have taken to document your thoughts and concerns regarding this matter On behalf of the Bank, I would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. Please be assured that we have contacted the relevant parties to fully research your account and passed on your concerns. Our records indicate that your checking account became overdrawn on June 7, 2012. The account remained overdrawn and was charged off for $225.04 on August 2, 2012. I have enclosed the related checking account statements for your review. The charged off checking account was sold to a third party collection agency, [redacted], on April 1, 2013. [redacted] has since went out of business and may have sold the debt to another collection agency, which is why you’re likely receiving calls. Since we have sold this account and no longer own the debt, we are unable to stop the current collection activity. You may contact the collection agency to request a validation of the amount they are attempting to collect. In addition, you also reserve the right to send the collection agency that is contacting you a written request to cease and desist any future telephone calls regarding the outstanding debt. Please be aware that while they may no longer make telephone calls to you upon receipt of your written request to cease and desist, the third party may proceed with further collection efforts or a judgment as an industry practice. We have updated [redacted] to remove the reporting for this account. Please allow up to thirty (30) days for [redacted] to update their records. You may present this letter as proof of the update should you apply for credit within the next thirty (30) days. If you would like to contact [redacted] to confirm that our reporting has been removed, you may contact [redacted], on the Internet at www.consumerdebit.com, via telephone at ###-###-#### or by mail at: [redacted], Consumer Relations, and [redacted]. We appreciate your patience while waiting for a response. You are a valued customer and we hope you will allow Fifth Third Bank to service your financial needs in the future. If I may be of any further assistance, please contact me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S.Office of the President Pc: Revdex.com Enclosure: checking account statements

[redacted] Date: July 22, 2015 Account: [redacted] Regarding Your Credit Card Dear [redacted]: Thank you for contacting the Revdex.com and P. Brian M., Senior Vice President of Fifth Third Bank, concerning your credit card as it pertains to a...

charge from [redacted] in [redacted] for $454.95. We appreciate the time you have taken to express your concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the level of service you perceived from our Customer Service Department. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customers. I also want you to know that customer’s feedback and concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. However, I cannot inform you of any specific internal actions that may be taken. Fifth Third Bank received your affidavit about the fraudulent charge that posted to your credit card on June 11, 2015. The affidavit stated that you did not participate or receive any proceeds for the transactions on the form. If there was an error to the form, you were to make any changes and initial the item. When the item from [redacted] for $454.95 was circled and initialed, our system read that as being an item that should not have been listed on the dispute. A representative from our fraud department did try to contact you, but was unable to speak with you. The item was transferred from your old card to your new card according to the information received on the affidavit. This was not a new charge and at no time did any Fifth Third employee charge anything additional on your card. Our disputes department received the information that the customer service professional you spoke with on July 16, 2015 said she would forward back to them. The adjustment has been made to your new card and the fraudulent charge returned to the card that was compromised. The amount of $454.95 which you have stated is a fraudulent charge is not a responsibility for you to pay. There is still a valid outstanding balance on your card ending 7763 of $200.54. The items that make up that balance are: [redacted] $45.72, [redacted] $25.00, [redacted] $22.94, [redacted] $60.46, [redacted] $31.80, [redacted] $54.11and [redacted] ($39.49). I have included a copy of your credit card statement showing those items posting to your card. We strive to provide professional and accurate information to our customers, and apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Beth H. Office of the President Enclosure (1): Credit Card Statement

[redacted] Date: October 30, 2015 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received your email to the Bank, as well as a copy of the complaint you filed with the Better...

Business Bureau regarding your mortgage loan. We appreciate the time you have taken to express your thoughts and concerns regarding this matter. Your comments expressing less than quality service are very concerning and have been addressed and forwarded to the appropriate personnel. On behalf of the Bank, I apologize for any inconvenience this issue may have caused you. When a customer contacts the Bank, we expect each situation will be handled in a professional manner. I apologize that this was not what happened when you initially contacted us and we expect that this will not be the case in the future. We were able to further research your concerns regarding the three (3) transfers that were made to your mortgage loan on October 15, 2015, each in the amount of $460.00. On October 19, 2015, we reversed two (2) of the three (3) transfers from your mortgage loan to your checking account ending in 3423. The total amount refunded was $920.00. We have also confirmed that no overdraft occurred as a result of this matter. As of today, your mortgage loan is currently due for payment on November 1, 2015, in the amount of $454.86. We apologize for any difficulty or concern this may have caused you. In addition, we have further researched the error message you were provided when attempting to complete the transfers. When a transfer is successful, there is a response message provided to you by the mobile application indicating such. In this case, the success message timed out before it was able to be displayed to you. Because the successful message did not reach its destination, the transfer was retried a second and third time. Thank you for taking the time to bring this matter to our attention. We appreciate your feedback as it helps us to improve our service to you. Please be assured that we are making the necessary changes in our system to fix this issue. We strive to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at [redacted], or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W. Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This response does not directly address the negligence of the 5/3 staff in not sending my escrow money in a timely manner. This also does not address the negligence of the 5/3 staff in failing to keep me updated, as promised, on the status of my escrow money and when I could expect to be receiving it, which was AFTER taxes were due. I should not have had to remove funds from my savings account in order to pay my taxes as a result of 5/3’s inability to function as a professional financial institution. Furthermore, I am quite perplexed why banker Ryan V. indicated in my initial call how he had received and had been working on numerous PMI removal requests as a result of the new 2017 market values received. If several customers were requesting PMI removals as a result of the new 2017 market values received, it would be reasonable to assume that it was due to the customer not meeting the required LTV at their initial appraised value. Kindly clarify how it would make sense for Mr. V. to process numerous PMI removal requests based on the new 2017 market values received if 5/3 chooses solely to go by the INITIAL appraised value? Wouldn’t it make more sense for the customer to be immediately informed that PMI cannot be removed based on a current market value? Mr. V.  looked up my information while we were on the phone and indicated that I met every credential for the PMI removal. I need clear and concise reasoning as to why I was falsely informed by this banker. Based on Mr. V.’s statement, numerous PMI removal requests were being processed for numerous customers based on the 2017 market values received, unless Mr. V. decided to make a completely false statement and further proceeded to falsely inform myself that I too, qualified. It appears to me that PMI removals were indeed being processed due to the current 2017 market values received for SOME customers and I require further understanding as to why this would be acceptable for some and not others. I have had nothing but negative experiences with 5/3 since August. If my issue was solely with one individual, that would be understood and isolated; however, given I have experienced multiple issues with multiple individuals, it is clear how 5/3 chooses to represent themselves as a financial institution.

Please find below the text of the letter and enclosure being mailed to the customer. The 2nd enclosure providing detailed account activity is not being provided here for security reasons, but is being mailed. Thank you.[redacted] Date:...

May 17, 2017 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received the complaint you filed with the Revdex.com regarding your checking account. We are sorry to hear about the difficulties that you have experienced and we appreciate the time you have taken to document your thoughts and concerns. We strive to provide quality service to all of our customers, and I apologize if we failed to meet your expectations. To prevent an overdraft situation, you can review your account at an ATM (Automated Teller Machine), on our website at 53.com, through mobile banking, or by calling our Customer Service Department at ###-###-####. Our toll-free Telephone Banking system is available twenty-four (24) hours and Customer Service Representatives can be contacted at the same telephone number and are available Monday through Friday, 7 a.m. to 8 p.m., and Saturday, 8:30 a.m. to 5 p.m. ET. We are very sorry for the difficulty you have recently experienced with your checking account. Unfortunately, the Bank does not have a way to place a hold on your checking account to prevent additional transactions from posting. As of today, your checking account remains overdrawn for ($1,024.86). Please note that we are unable to close an account while the available balance remains in a negative state. If you do not return your account to a positive state, it may be charged off and reported to ChexSystems for collection proceedings. I am enclosing a copy of the response to your April Revdex.com complaint. It provides a detailed explanation of Overdraft Coverage and the status of your account at that time. I have also enclosed a printout of the posted account activity since your last statement so that you can reconcile your account activity. This is the same information you view online when you log into Online Banking at 53.com, or our Mobile Banking app. Our research did not find that you have disputed any account activity. If this negative balance is a result of transactions you did not authorize, you can dispute those transactions by contacting our Dispute Resolution Department. You may contact our Dispute Resolution Department directly at ###-###-#### Monday through Friday 7:00 a.m. to 8:00 p.m. or Saturday 8:30 a.m. through 5:00 p.m., ET. If the disputes are found in your favor, a credit will be given for the original transaction amount as well as any overdraft fees associated with that transaction. If you have authorized a check with your signature and provided it to a payee, the payee can submit your check electronically for payment. If you have outstanding checks, or ACH (Automatic Clearing House) payments, that you want to stop from posting to your account, you can either make alternate arrangements with the payees involved or place a stop payment for each item. When requesting a stop payment, we require the exact details of the check item including the date, the exact spelling of the payee’s name, and the payment amount. There is a stop payment fee of $33.00. The Bank will honor only the exact information given us; otherwise, the Bank is not responsible. When there is a stop payment order, the item will be returned unpaid from your account after being presented for payment. If there is no stop payment order and the item is presented for payment while the account has insufficient funds that check may be returned unpaid to the payee involved and subject to overdraft fees. After that time, the payee may resubmit the check for your payment obligations. In the interest of customer service, previous overdraft fees were waived on October 19, 2016; February 22, 2017; and April 26, 2017. Therefore, we are not willing to waive additional fees at this time. It is not our intention to cause you any hardship and I apologize for the inconvenience this matter caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Alison S.Office of the President Pc: Revdex.com Enclosure: Previous response; Printout of account activity

[redacted] Date: November 2, 2015 Account: [redacted] Regarding Your Fifth Third Bank Platinum [redacted] Dear [redacted]: We received a copy of your rebuttal complaint filed with the Revdex.com, regarding your Platinum [redacted] benefits. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the response conveyed to you in our previous letter sent to the above address on October 21, 2015. Our position on these matters has not changed. For additional clarification, when the Bank eliminated the rewards program on the Platinum Card, existing Platinum cardholders were allowed to retain the reward benefits that were previously offered on that product. If you are interested in the rewards offered on the Real Life Rewards Credit Card, you will need to apply for that Card. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q. Office of the President PC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]

[redacted] [redacted] [redacted] Date: [redacted] 11, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the additional complaints you filed with the Revdex.com, the [redacted] State Department of Financial Services and the letter sent to the Bank concerning your mortgage loan. We appreciate the opportunity to respond to this matter. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration this matter may have caused you. In reviewing the concerns that you listed, we have already provided detailed explanations for each of these matters in the responses provided to you on February 11, 2016, and March 15, 2016. I have enclosed copies of the prior correspondence for your convenience. Please note, we will not provide the recorded calls as you have requested. These calls are intended for the Bank’s use. For further clarification regarding your concerns that the escrow account was not reviewed in July 2015 and a payment was made to [redacted] in August 2015, our records indicate that we spoke to the [redacted] agent on July 20, 2015. At this time, we were given the information for the policy amount due and due date. As we previously explained, our records do not indicate any request to review the escrow in July 2015. We are unable to accept a future-dated request to remove the escrow. In the future, if you wish to submit a request to remove the escrow from the account, please submit a written request to the following address: Fifth Third Bank Attention: Escrow Department 5050 Kingsley Drive MD 1MOC2M Cincinnati OH 45263 Upon receipt of the request, your account will be reviewed to determine if it is eligible and you will be notified in writing. For your convenience, it should also be mentioned that there are several options available to make your payment in the future, including the following: * A payment can be made by phone when calling our toll-free number ###-###-####. You will choose the # key, then enter the loan number and the last four (4) digits of either borrower’s social security number. Option four (4) will allow you to make a payment. Fees for this service vary by state. * Online Banking via 53.com will allow you to make a payment from an external account, and there is no fee for using this service. To setup access please follow these steps:  1. Navigate to 53.com, click Log In and click Register next to First Time User. 2. Because you do not have a Fifth Third Checking, Savings, Debit Card, Access 360, Credit Card, or Home Equity Line of Credit select No to continue the enrollment process, and select I Have A Fifth Third Auto Loan, Installment Loan, and/or Mortgage Loan. 3. Enter the account number and social security number. 4. Select Yes I Have My Loan Documents With Me and click Continue. Use your loan documents to answer the verification questions presented. Click Continue. 5. Next you will be prompted to create a Unique User ID and Password following the required guidelines. Click Next. 6. You are now enrolled for Online Banking. Use your new User ID and Password to log in to your account. * Auto BillPayer is a free service that automatically deducts payments from a checking account each month on the due date or any date within the grace period. To sign up for Auto BillPayer, please contact them directly at ###-###-####, Monday through Friday, 8 a.m. to 5 p.m., ET. After reviewing your letter and supporting documentation, it does not appear the Bank can assist you further. Further correspondence from you about this matter will be reviewed, but not necessarily acknowledged unless new information is provided which can be acted upon. After multiple communications with you on this topic, we consider this issue closed. Thank you for your patience while waiting for a response. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, April Q.Office of the President Pc: Revdex.com, [redacted] State Department of Financial Services Enclosures: Previous Response Letters

[redacted] Date: March 29, 2018 Account: [redacted] Regarding Your Recent Experience Dear [redacted]: We received a copy of the additional complaint you filed with the Revdex.com (Revdex.com) regarding your recent deposit to your Essential Checking account ending in [redacted]. Please be assured that Fifth Third Bank takes your feedback seriously, and I appreciate the continued time you have taken to communicate your thoughts and concerns. We initially received a copy of this complaint on March 5, 2018 via the Revdex.com. We received a duplicate complaint from you on March 22, 2018. Although we regret your continued frustration with this matter, we stand by the response conveyed to you in the previous letter sent on March 14, 2018. I have enclosed a copy of that prior correspondence for your review. As stated in the voicemails I have left you on March 7, 2018, and March 26, 2018, as well as in the enclosed previous response, I would be happy to review the matter further with a receipt for the transaction in question reflecting this amount. To have this additional research completed, please mail the receipt to me directly at: Fifth Third Bank Office of the President Attn: Sarah S.5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati, OH 45263 Alternatively, you may fax a copy of this to ###-###-####. [redacted], Fifth Third Bank strives to provide professional and accurate service to our customers, and I apologize for any inconvenience this may have caused you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Sarah S.Office of the President Enclosure (1): Previous Response Letter

[redacted] Date: December 29, 2015 Account: [redacted] Regarding Your Business Debit [redacted] and Business Checking Account Dear [redacted]: We received a copy of your complaint recently filed with the Revdex.com. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. The dispute you reference in this complaint with the Revdex.com is for multiple charges with the [redacted] Company. Fifth Third Bank initially issued provisional credit to your account in the amount of $1,333.20 for this dispute. After issuing provisional credit, we worked with the company to recover the funds. The [redacted] company determined that there wasn’t a billing error and represented the charges on August 18, 2015. Our Disputes department attempted a second chargeback with additional information and won the claim for you. The provisional credit we issued on July 23, 2015, will remain in your account as a permanent credit. I’ve attached the letter informing you of our decision that was mailed to you on December 11, 2015, for your reference. If you have any questions or additional concerns, please contact our Disputes Department at ###-###-####. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Jennifer C. Office of the President Pc: Revdex.com Enclosure: Final Credit Letter, dated December 11, 2015