PROCORPSA

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[redacted] Date: December 29, 2016 Regarding Your Recent Auto Loan Application Dear [redacted]: Thank you for the follow up letter you sent to the Bank, we also received a copy of the complaint you filed with the...

Revdex.com regarding your recent auto loan application. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. We received your original complaint on November 18, 2016. We received your follow up correspondence on December 27, 2016, and the Revdex.com complaint that same day. However, we stand by the response conveyed to you in the previous letter sent on November 22, 2016. I have enclosed a copy of that correspondence for your review. Our position on this matter has not changed. Please note an automobile dealership will often send a credit application to multiple banks in an attempt to obtain financing for their customer. The dealer is trying to find the best structure, rate and deal for the applicant. We conducted a thorough review of the installment loan application. Our review determined on June 11, 2016, the Bank received an application for an auto loan at the [redacted] of [redacted] dealership. The collateral associated with the auto loan was a 2011 [redacted]. We have included a copy of the adverse action letter sent to you on July 4, 2016, for that auto loan application. However, if the application was submitted in error by the dealership, they will need to provide us with a letter documenting their error. The dealership representative can send the requested letter to the following address: Fifth Third Bank Office of the President 5050 Kingsley Drive Mail Drop: 1MOCOP Cincinnati OH 45263 Alternatively, this signed documentation can be faxed to my attention at ###-###-####. If you would like to contact the credit bureaus directly, the contact information can be found below: [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### [redacted] ###-###-#### If the application was submitted to the dealership in your name fraudulently, please contact your local law enforcement. They are able to assist you with completing the necessary documents for any fraud that may have occurred. If you have already filed a police report, have a copy mailed to us at the address listed above and we will have the inquiry removed. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S. Office of the President PC: Revdex.com Enclosures: Prior Response Adverse Action Letter

[redacted] Date: July 25, 2107 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your follow-up complaint filed with the Revdex.com (Revdex.com) regarding your installment account. We appreciate the time you have taken to express your additional thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. I completed additional research regarding the $265.34 payment dated June 5, 2017. The payment was unable to process due to an incorrect account number. I confirmed that you spoke to our Collection Department on June 5, 2017, and scheduled four (4) total payments over the phone. A list of the payment scheduled is provided below: ** $265.34 on June 5, 2017 ** $265.34 on July 3, 2017 ** $265.34 on August 4, 2017 ** $265.34 on September 5, 2017 We reviewed your phone call with the Collection Department that day and confirmed that the account number you provided for the payments was [redacted]. However, the account number provided was incorrect. We submitted the payment information to [redacted] Credit Union, that day for the June 5, 2017 payment, and listed the payment on your loan history. [redacted] could not locate the account so the payment was rejected. As a result, we removed the payment from your loan on June 6, 2017. Because [redacted] could not locate the account in question, the $265.34 payment from June 5, 2017, never actually processed out of your checking account. Because the account number was invalid, we cancelled the three (3) other phone payments that were scheduled. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Previous Correspondence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
I made it very clear and asked repeatedly for them to tell me how much money I owed. They have recorded conversations. The assured me I, after I paid the $4K+ that there was nothing else owed until May 18,2016. Now they have alleged I owe more. What a POS company!!!!

[redacted] Date: July 14, 2017 Account: [redacted] Regarding Your Essential Checking Account Dear [redacted] We received a copy of the complaint you filed with the Revdex.com concerning your Essential...

Checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. Please also accept my sincere apologies for the level of service you received when you previously contacted the Bank regarding this matter. We strive to provide professional and accurate service to our customers and we regret if this has not been your experience. Please be assured we have researched this matter fully, and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. Per the Bank’s Funds Availability Policy, when a check is deposited into a consumer checking account using the Bank’s Mobile Deposit service prior to the cut-off time of 8 p.m., ET, up to $100.00 of the total of your check deposits will be immediately available to make purchases, withdrawals, and cover any items that may post to your account that business day. The remaining funds will be available on the second (2nd) business day after the day of your deposit. In some instances, we reserve the right to place a hold of a longer period of time on a deposit. The full amount of the hold will not become available until the hold has ended. Availability of the funds will generally be no later than the seventh (7th) business day after the day of your deposit. Depending on the reason for placing the hold on your deposit, part of the deposit or all of the deposit may be held. It is important to note that the Bank does not control the amount of time it may take for a check to clear, nor does the Bank have any way to expedite this process. A hold may be placed on a check to allow sufficient time to ensure the check will not be returned. On July 3, 2017, a mobile deposit of $2,539.00 posted to your Essential Checking account. During the processing of your deposit, a hold was placed. Because your deposit was made using Mobile Deposit, rather than in-person, we were unable to notify you of the hold at the time of your deposit. However, the Bank did issue a letter to you on July 3, 2017, to inform you of the hold, the reason for the hold, and when the deposited funds would become available. For your records and convenience, we have enclosed a copy of the letter. The Bank may place a hold on a deposit for several reasons. One of the reasons the Bank may place an extended hold on a deposit, is when the account into which the check(s) being deposited has had a history of repeated overdrafts in the last six (6) months. As is indicated in the letter we sent on July 3, 2017, this is the reason for the hold placed on the mobile deposit received on July 3, 2017. I have also enclosed a copy of the Bank’s Deposit Account Rules and Regulations for your review and convenience. For more information about the Bank’s Funds Availability policy for consumer accounts, please refer specifically to page nine (9). For more information about an extended hold being placed on a deposited check, please refer specifically to page twelve (12). For more information specific to the funds availability of mobile deposits at Fifth Third Bank, I have enclosed a copy of the Bank’s Digital Services User Agreement. We regret any inconvenience this may have caused you. You are a valued customer of the Bank and it is not our intention to cause you any hardship. Because the hold on the funds you deposited was placed in accordance with the Bank’s Deposit Account Rules and Regulations, the hold on the funds you deposited could not be removed until the hold was scheduled to be removed on July 13, 2017, as is indicated in the letter we sent on July 3, 2017. Thank you for your patience while waiting for a response. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P.Office of the President PC: Revdex.com Enclosures (3): Letter Dated July 3, 2017 Deposit Account Rules and Regulations Digital Services User Agreement

I spoke to Brandy W[redacted] she was not helpful the staff there still gives me attitude when I call I emailed Brandy several occasions she does not respond still no CLARIFICATION WHY MY APPLICATION IS PENDING IF ANY AND NO DENIAL LETTER WAS SENT TO ME STATING IF I WAS DENIED ?BEEN IN THIS HOOP SINCE AUGUST AND MO LETTER STATING PACIFICATION WHAT IS NEEDED TO PROCESS THIS APPLICATION THEREFORE I DONT SEE ANY LEGAL GROUNDS WHY THEY WOULD DENY MY MORGTAGE APPLICATION AND IM STILL WAITING FOR THE MONTH OH SEPTEMBER MY CREDIT WAS RAN 2 MORE TIMES WHICH I ONLY AGREED TO ONE TIME IN SEPTEMBER I DONT KNOW HOW THIS BUSINESS IS GETTING AWAY WITH SO MUCH STUFF AND FOR AUGUST CREDIT PULL IT IS STILL SITTING ON MY CREDIT REPORT IT IS CLOSE TO 90 DAYS AND IT IS STILL THERE SO THEY ARE NOT DOING THERE JOB CORRECTLY

[redacted] Date: November 28, 2017 Account: [redacted] Regarding Your Transaction Disputes Dear [redacted]: We received a copy of the follow-up complaints you submitted to the Consumer Financial Protection Bureau and Revdex.com regarding your transaction disputes. We appreciate the time you have taken document your additional thoughts and concerns in this matter. On behalf of the Bank, please accept my sincere apologies for any inconvenience or frustration this matter may have caused you. However, we stand by the responses conveyed to you in our previous letters dated October 30, 2017, and November 1, 2017. I have enclosed copies of those letters for your convenience. Our position on this matter has not changed. Our additional research confirmed that the reason why your disputes with Robert Roost Motel were approved was because we received chargebacks from the merchant. In the case of your [redacted] dispute, the merchant sent documentation showing services were rendered and the charge was valid. You will need to resolve this directly with [redacted] in about your dispute of the conditions at the motel. In regards to your dispute of the taxes, you will need to resolve this with [redacted] and the State of [redacted]. Fifth Third Bank cannot assist you any further with your disputes. Our records show that you closed your checking accounts ending in [redacted], [redacted], and [redacted] on November 2, 2017. As of November 15, 2017, the only open account you have with the Bank is your Access 360º Card ending in [redacted]. However, there is a fraud block on the card, so you no longer have access to it, or the ability to open a new card. Please also be aware that if we receive an additional complaint or other type of correspondence from you regarding this matter that does not contain new information, you will not receive additional correspondence from the Bank regarding this matter. This is because this matter has already been appropriately addressed in our previous letters as indicated above. Thank you for your patience while we conducted our additional research. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Pat S.Office of the President Pc: [redacted], Revdex.com Enclosures: Previous Response Letters

[redacted] Date: June 23, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We received a copy of the complaint filed with the Revdex.com regarding your recent attempt to deposit a check...

via an Automated Teller Machine (ATM). We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On June 6, 2016, you deposited a check into your checking account for $4,891.45 at a Fifth Third Bank ATM. The check was issued by [redacted] and was made payable to [redacted] and [redacted]. Since the check was made payable to a party that was not listed on your checking account, the deposit made at the ATM was rejected and the $4,891.45 was debited from your account on June 6, 2016. Our ATM Processing Department mailed out a legal copy of the deposited check to the address listed on the account. Our records show that you deposited this legal copy to your checking account on June 17, 2016. The deposit of $4,891.45 posted to your account at the close of business on June 17, 2016, with the funds fully available on June 18, 2016. We hope that you are satisfied with the resolution and we regret any inconvenience this matter may have caused you. Thank you for your patience while we researched this matter for you. You are a valued customer and we hope you will allow us to service your financial needs in the future. If I may be of further assistance to you, please contact me directly at ###-###-#### or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., EST. Sincerely, Lisa S.Office of the President Pc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  Have not received any correspondence or contact from Bank. Submitted new insurance via email and hardcopy still no response.no actions taken until I called bank and complained after 5 calls. Have chosen not to do business with Bank due to poor customer service.
Regards,
[redacted]

March 18, 2016[redacted] Important Information About Your Fifth Third Account Dear [redacted]: At Fifth Third Bank, we appreciate the confidence you have placed in us as your bank. To maintain this confidence, we...

know it is important to keep you informed when issues arise. We received a copy of your complaint filed with the Revdex.com, concerning your account statement being given to a third party in error. You confirmed that you provided your tenants with your checking account number to enable them to deposit rent into your account. We determined that a bank representative erroneously provided your account statement to your tenants after they supplied the account number. Your statement contained the following information: name, address, account transactions, and account number. On behalf of the Bank, please accept our sincere apologies for any inconvenience or frustration this situation might have caused you. Please be assured that our Bank Protection Department was notified and are currently investigating this matter further. Our Bank Protection also recommended you close your current account and open a new checking account, and that the number not be disclosed to third parties in the future in order to prevent potential fraud on the account. At this time we are not aware of any fraudulent activity due to this incident, but you can be certain that we take this situation very seriously. We also want to take precautions to further minimize the risk of fraudulent transactions or identity theft resulting from this matter. For that reason, we will provide you with Fifth Third Identity Alert® for three (3) years at no charge. Fifth Third Identity Alert is an identity theft protection and credit monitoring service that Fifth Third has enlisted to provide you with access to your credit report from all three national credit reporting agencies. Your credit file from a national credit reporting agency will be monitored daily for activity. As with any financial service, you should carefully review the terms, conditions and privacy policy of Fifth Third Identity Alert before enrolling in the service. We ask that if you choose to enroll, you do it within 30 days of receiving this letter. You’ll receive: * Single Bureau Daily Monitoring*1 * Up to $25,000 in Identity Theft Insurance2 * Social Security number monitoring **3 If you choose to accept the service, you may enroll in one of two ways: 1) Sign up online at 53identityalert.com/awareness and enter the requested information including your individual online Activation Code which is [redacted]. 2) Bring this letter to a Fifth Third banking center and a customer service representative can assist you. To further protect yourself, we recommend you closely review all your account statements over the next 12 to 24 months. If you encounter any unauthorized or suspicious activity or if you have any questions, please call me immediately at ###-###-#### so I can get you any necessary help. Also, you will find enclosed with this letter additional information on how to monitor your credit report and protect against or report fraudulent activity. Sincerely, Elizabeth J.Office of the President The benefits in Fifth Third Identity Alert are provided by Fifth Third’s vendor, [redacted]

[redacted] Date: November 16, 2016 Account: [redacted] Regarding Your Mortgage Loan Dear [redacted]: We received a copy of the complaint you submitted to the Revdex.com regarding...

your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. On behalf of the Bank, please accept my sincere apologies for the difficulties you have experienced with your mortgage loan ending in [redacted]. It was certainly not our intention to cause you any hardship. Please be assured we researched this matter thoroughly and passed on your concerns to the relevant parties within the Bank. I also want you to know that customer feedback is reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. On November 10, 2016, we processed the refund of $500.00 and mailed a check to you for this amount via USPS (United States Postal Service) regular mail. We truly regret any inconvenience or frustration the delay in processing the refund may have caused you. If you do not receive the refund check within seven (7) to ten (10) days, please contact me at either number below. I hope this letter meets your satisfaction and resolves your needs. Thank you for your patience while we conducted our research. It is a well-known fact that no business can survive without its customers, and we want to assure you that we truly value your banking relationship with us. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Elizabeth D.Office of the President Pc: Revdex.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  
I read the letter Sarah S.  typed up trying to say Fifth Third was justified in their charging me $37.00.  She decided to not include the deposit that hit the account for 602.97 on the same morning in question.  On Tuesday morning my account showed a positive amount for $7.18 when checked again at 9am my account showed a positive amount of 285.09.  So lets review Monday positive account Tuesday when all this got added and came out positive account. Wednesday morning Fifth third says Monday account negative none of this happened on Tuesday and they should charge me $37.00.  Fifth Third is stealing my $37.00 and I would like it back. I believe Fifth third was sued for this exact same issue a few years ago and lost. Fifth Third should not be allowed to change dates of when items are posted in order to charge fees.  I would like my $37.00 returned to me. 
Regards,[redacted]

[redacted] Date: September 8, 2016 Account: [redacted] Regarding Your Fifth Third Bank Mortgage Loan Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com regarding your mortgage loan. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration you may have experienced. However, we stand by our previous responses sent to the above address on August 31, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. As mentioned in our prior response, an escrow account was established for the mortgage loan ending in [redacted]. The parcel number associated with your mortgage loan is [redacted]. Our research has confirmed the Bank has paid your property taxes, with the most recent payment being made to [redacted] County on July 8, 2016. Our research was unable to locate a mortgage loan and/or escrow account for the property located at [redacted], in [redacted], [redacted]. For your review and verification that this property is not included in your mortgage ending in [redacted], I have enclosed a copy of the appraisal dated July 22, 2014. Please note the address and parcel number on the appraisal, [redacted], Assessor’s Parcel # [redacted]. I hope this correspondence cleared up any outstanding questions you had related to this issue. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com

[redacted] Date: December 15, 2016 Account: [redacted] Regarding Your Checking Account Dear [redacted]: We...

received your complaint filed with the Revdex.com regarding your checking account. We appreciate the time you have taken to document your thoughts and concerns regarding this matter. Thank you for taking the time to speak with me via telephone regarding your concerns with the customer service you have received, as well as the difficulty you have experienced with obtaining a debit card for your new checking account. During our conversation, I communicated to you that I was able to review several of the recorded telephone calls that took place, and I understood your frustration. As a customer service gesture, I have enclosed a gift card for the difficulties you have experienced while trying to resolve this matter. Please be assured that we take concerns like yours very seriously, and we have addressed and forwarded your concerns to the appropriate personnel. On behalf of the Bank, please accept my sincere apology for the difficulty you experienced. During one (1) of our telephone conversations, you confirmed that you received the replacement debit card I sent to you. If you recall, prior to sending you that replacement debit card, I mentioned that I saw there were several different customer profiles for you in one (1) of our systems, which was the cause for the misspelling of your first name on the debit card you received. In order to send you the new debit card, I had to ensure these profiles were all merged into one (1) centralized profile with the correct name spelling to ensure the card was created appropriately. These multiple profiles all had different contact information listed for you. One (1) of the four (4) profiles that existed had the old address, and when the debit cards were ordered, that old address was used. Since the profiles have been merged, this will not happen again in the future. As you indicated that your Aunt resides at that address, and she was able to advise you that mail had arrived for you, no account information was exposed. Thank you again for bringing this matter to our attention and allowing us to opportunity to assist you. [redacted], we appreciate your patience while waiting for our response. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Brandy W.Office of the President Pc: Revdex.com Enclosure: Gift Card

[redacted] Date: September 7, 2016 Account: [redacted] Regarding Your Fifth Third Bank Checking Account Dear [redacted]: We received a copy of the follow up complaint you filed with the Revdex.com regarding your debit card dispute. We appreciate the time you have taken to document your thoughts and concerns regarding this matter, and we sympathize with the difficulties you have experienced. On behalf of the Bank, we would like to offer our sincere apologies for any inconvenience or frustration you may have experienced. However, we stand by our previous responses sent to the above address on September 1, 2016. I have enclosed a copy of our previous written response for your review. Our position on this matter has not changed. As mentioned in our prior response, the Dispute Resolution Department opened case [redacted] to investigate your claims of non-receipt of services. Specifically, that you had paid an attorney for services that you believe were not performed. Based on the information you provided the Dispute Resolution Department, your claim was denied. I hope this correspondence cleared up any outstanding questions you had related to this issue. We truly value your business, and we look forward to continuing our banking relationship with you. If I could be of further assistance to you, please contact me directly at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Patrick S.Office of the President PC: Revdex.com Enclosures: Prior Response

[redacted] Date: April 10, 2017 Account: [redacted] Regarding Your Installment Loan Account Dear [redacted]: We received a copy of your complaint filed with the Revdex.com (Revdex.com) regarding your installment...

loan account. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. Fifth Third Bank has an automatic payment service called Auto BillPayer that customers can utilize to have their monthly payments drafted automatically. I verified that you have never been enrolled in the automatic payment service. However, I confirmed that you schedule payments to your installment loan online via our website at 53.com. When scheduling your payments online, you can select how much of the payment should be applied as a regular payment, and how much of the payment should be applied as a curtailment. A curtailment is a payment applied to the principal balance of the loan. A curtailment does not pay the account ahead or partially pay the next payment due. On October 2, 2016, you logged into the website and scheduled two (2) payments to the installment loan. You scheduled a $150.33 regular payment to process on October 3, 2016. You also scheduled a $150.00 curtailment payment to process on October 17, 2016. Because you scheduled the $150.00 to be a curtailment, the $150.00 did not count toward the payment due in October 2016. The funds reduced the principal balance of the loan. Only the $150.33 you scheduled as a regular payment was utilized toward the $300.33 payment that was due on October 21, 2016. As a result, the loan became past due. You contacted the Bank on October 31, 2016, to advise that both payments were to cover the regular payment due. On November 3, 2016, we reapplied the $150.00 curtailment as a regular payment and the account became current that day. No late payment fee was applied to the account and no late payment was reported for the account. There have been no other requests to reapply payments on your loan. I confirmed on April 6, 2017, that all payments for your loan are listed as current with the credit reporting agencies. We are not reporting any derogatory information. While reviewing your concerns, I noticed that you made a $300.00 curtailment payment on January 17, 2017, and a $300.03 curtailment payment on March 16, 2017, online via our website. If you would like these payments reapplied to pay the loan ahead, please contact me directly using my phone number listed below. I would be happy to assist you. As of April 6, 2017, your loan is current and the next $300.33 payment is due on April 21, 2017. Please note that when making payments online via our website, if you enter an amount into the “Additional Principal Amount” field on the payment screen, those funds will not be applied toward the monthly payment due. Funds entered into the “Additional Principal Amount” field will be applied as a principal reduction payment only and will not pay or partially pay the next payment due on the account. If you are interested in signing up for Auto BillPayer, please contact Auto BillPayer at ###-###-####. Auto BillPayer is available to assist you Monday through Friday from 8 a.m. to 5 p.m., ET. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna H.Office of the President Pc: Revdex.com Enclosure: Payment History

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
[redacted]This is [redacted] I just got off the phone with you. I am rejecting the business's response because they completely disregarded the fact that their representative misled me by asking me to withdraw my money from my account and get a money order instead. Which is the real reason why my check could not clear. If I had left the money in my account like I was planning to then we will not be here. The problem is not really about the automatic bill pay. All I am asking for is to be refunded the $50  my landlord is charging me for the check not going through. Thank you again for your time!

[redacted] 
[redacted] 
[redacted] Date: June 7, 2016 Account: [redacted] Regarding Your Debit Card Dear [redacted]: We received a copy of the letter you sent to the Revdex.com regarding the issues you recently experienced...

with your debit card ending in [redacted]. We appreciate the time you have taken to document your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for the level of service you when you previously contacted the Bank regarding this matter. Please be assured Fifth Third Bank takes these matters seriously, and we strive to provide an exceptional experience to our customers. After receiving your letter, I forwarded your concerns to the relevant parties at the Bank who thoroughly researched this matter. I also want you to know that customer concerns are reviewed by our senior and executive management teams as part of our ongoing commitment to improving our customers’ satisfaction. However, I cannot inform you of any specific internal actions that may be taken. On May 29, 2016, a debit card transaction from [redacted] in the amount of $1.00 was initiated. Additionally on May 29, 2016, a debit card transaction from [redacted] in the amount of $49.95 was initiated. On May 29, 2016, you contacted the Bank and verified that the two (2) debit card transactions from [redacted] were indeed fraudulent charges. When the Bank verifies with a customer that suspected fraudulent charges are indeed fraudulent, the Bank’s policy is to place a permanent block on the card Our policy also allows for a temporary block to be placed on the account to allow for an additional transaction, if the customer requests that this be done. When you requested that a temporary block be placed on the card to allow for an additional transaction before the permanent block was placed on the account, the customer service agent mistakenly placed a permanent block on the card. Once a permanent block is placed on a debit card, it cannot be removed. We certainly regret the difficulties you experienced, but we are unable to issue funds to you in the amount of $300.00, as you requested. We apologize for any frustration this may cause you. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Adam P. Office of the President

[redacted] 
[redacted] 
[redacted] Date: August 2, 2016 Application #: [redacted] Application #: [redacted] Regarding Your Mortgage Loan Applications Dear [redacted]: We received a copy of your complaint filed with the Revdex.com...

(Revdex.com) regarding your mortgage loan applications. We appreciate the time you have taken to express your thoughts and concerns. On behalf of the Bank, please accept my sincere apologies for any frustration you experienced regarding this matter. We reviewed each of your applications for a mortgage loan that were submitted to the Bank, which were both denied. We confirmed that we completed one (1) inquiry into your credit report related to application [redacted] on October 15, 2015. We also completed one (1) inquiry into your credit report in relation to application [redacted] on March 31, 2016. We verified that we completed one (1) inquiry into your credit report for each of the applications you submitted. If your credit report reflects that we completed more than one (1) inquiry into your credit report for each of the applications, please submit a copy of your credit report reflecting the multiple inquiries so that we can further research your concerns. I can be reached using our address listed above. The documentation can also be faxed to my attention at ###-###-####. We appreciate your patience while we researched this matter and apologize for any difficulties or concern you may have experienced. If I could be of further assistance to you, please call me at ###-###-####, or toll free at ###-###-####, Monday through Friday, 8 a.m. to 6 p.m., ET. Sincerely, Shawna T.Office of the President Pc: Revdex.com