Proactiv Company Reviews (%countItem)
Proactiv Company Rating
Address: 100 N Sepulveda Blvd #1400, El Segundo, California, United States, 90245-5602
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Company refuses to refund $119.85, product returned, credit card was stolen.
On 1/18/18, someone used/stole my credit card# to purchase an acne product that was shipped to my house. I am 65. That's how I learned about it. I reported fraud to credit card company (who cancelled it), to Proactiv and to the police. Police said shipments are usually intercepted by thieves or the address is changed. Spoke with Proactiv at least 6 times. They sent a label, said a refund would be forthcoming and I returned the product 1/30/18. I spoke with Proactiv 6 or more times including Suspicious Activity Dept. (***, ***). Initially, they said they would credit me, then said a check was coming, then said it wasn't their problem, had been "cleared on 2/8" and only my credit card company could refund. Credit card company says that's nonsense.
Apology and refund of my $119.85. They have the product I returned as agreed AND have not refunded either by check or to my credit card and acknowledge that yes, it was fraud because my name is not on the account. They now say the credit card company must refund the money. Credit card and police said I was under no obligation to return the product but I did. In addition, I have spent hours and stress trying to resolve this simple problem. Never experienced such disregard before. I may file legal action.
Ms.
***
Bethany, CT ***
Date: 03/29/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
Our records indicate that an order was placed online and shipped on January 17, 2018 for a total of $119.85 which was charged to your charge card, which had been provided at the time of purchase.
On February 8, 2018, the charge of $119.85 was reversed by your financial institution. As the charge was reversed, Proactiv(r) no longer has the funds from the original transaction and you would need to speak with your financial institution regarding the status of these funds if you have not yet received a credit.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
The credit card company reversed the purchase only on 3/29 even though you show a "chargeback" 2/8. Please tell customer service staff to use plain language - that the funds were reversed and returned to the credit card company. I have online access to my credit card and never saw a 2/8 transaction on my side and could not get anything in writing from you (like this response). The entire situation was poorly handled, stolen cc and two entities denying responsibility. You should have provided a credit immediately.
We have never ordered nor received any product from this company yet we were falsely charged on our credit card and now receive multiple invoices.
r above. The order# above is an invoice for $164.94; and order#*** is for $131.82. These invoices are fraudulent. We have never ordered from Proactiv. The invoices are sent by Carol Thomas, Customer Service Manager. We have called and written to try to resolve the issue with no response from Proactiv.
WE have never purchased, ordered or received any product from Proactiv ***, Harlan IA. Yet we have be falsely charged on our credit card, which has finally been resolved after several months. Now we are receiving multiple invoices for payment on product we never ordered nor received. We have written to the company several times to request they correct their error and stop billing us. We continue to receive bills and now they state "Past Due". The site customer # ***, but we are not their customer, never have been and never will be. They site order# ***, again we have never placed an order with Proactiv. They sent two invoices dated 3-12-18 both stating PAST DUE. They both have the same c
Stop invoicing us for the false charges, insure that our credit has not been affected and send an apology and payment for our time to resolve this issue. We have spent several hours trying to resolve the issue. We estimate at least 6 hours with multiple calls, written requests and resolving the false charges to our credit card (the credit charges were reversed). Thank you.
On March 7, 2018 I noticed a pending charge on my bank account for $89.85 from a company called Proactiv. I called my bank to report that this was an unauthorized charge. The bank will investigate and give a credit to my account for the amount during the investigation. They took a verbal affidavit from me stating that I had not placed this order, which I did NOT. I am in my 60's and have no need for any such product. I then called Proactiv at the number listed on my bank account. I was informed that an order had indeed been placed under MY name via web order. The order had already been shipped out to MY address. No way to stop the order. I was instructed to receive the item and I could then return it, then I would receive a credit. The representative told me that my card information must have been stolen and used to make this purchase. My concern is this, HOW does the person who stole the card information benefit if the purchase will never end up in their hands? I expressed my concern to the representative and she told me that the person must be local and would be coming to MY home to take the package. This makes me feel so uneasy to imagine that someone will be stalking MY home awaiting a package and would come to my front door and take it. If you look at the Proactiv website you will see that the person who allegedly STOLE my bank card information would have also needed to enter my home address to place the order. This seems pretty far fetched to me. My card is cancelled and a new one issued by my bank. Mail stopped at my home address. The package was delivered to the post office and I will personally go to the post office and refuse delivery and return to sender. I want to be certain that Proactiv will not be able to ever hack into my bank account and just take money and ship an unauthorized product to me again. I do not need this stress. I am a few months in recovering from a stroke.
Product_Or_Service: Skin care
Other (requires explanation) I would like an investigation as to how this transaction took place. Proactive REFUSED to tell me the email address that was used to place the order. I was told that is their privacy policy. So they protect an alleged criminal but not the person who was stolen from? Im sure the email address could lead to an IP address and the person who STOLE my card information, name and home address.....if such a person exists.
Mr.
***
Crystal Lake, IL ***
Date: 03/27/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control. Per our company policy, we may only release information to Law Enforcement officials, which must come as a request in the form of a subpoena. The subpoena may be faxed to 828-974-0303 and we will return the information to Law Enforcement within 7-10 business days.
Our records show that on March 7, 2018, per your conversation with our representative, the account in your name was cancelled and marked as suspicious activity to ensure the account could not be reopened.
Please rest assured that the Proactiv(r) account in your name is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
I returned a shipment of unopened ProActiv products on January 1, 2018.I had previously contacted ProActiv in early/mid-December and asked about returning the shipment and was informed that if I wanted to return the shipment, I would have to wait up to two weeks for a return shipment label from ProActiv to be mailed to me, then I could return the products and receive a full refund because it would be noted in my file that I had called ProActiv within the 90 day return policy (as I had received the shipment in September). The woman I spoke with (do not have her name - wrote it down and sent it with the shipment back to ProActiv) assured me that I would receive the full reimbursement.As of today (March 13, 2018) I still have not received a reimbursement. When I called to inquire as to why, I was informed that - as of today, it has been 182 days and ProActiv will not refund any money because it falls outside of the 90 and even 100 day limit for refund status. When I protested and told them that I had contacted them back in December and had to wait for a mailing label that they required me to use, which did not come for two weeks - thus making the package late - I was informed that no refund would be issued. I was not transferred to a Supervisor and was told that there would be no refund and they had the product. So - I am out the money AND the product.
Product_Or_Service: ProActiv
Other (requires explanation) I wish to be fully reimbursed for the returned product. The full amount totals about $92.00
Ms.
***
Westland, MI ***
Date: 03/29/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on April 17, 2012. At the time of purchase, it is advised that Proactiv(r) products have a 60-Day Money-Back Guarantee. We regret if there was any confusion regarding the length of the Money-Back Guarantee.
On September 12, 2017, your seventeenth shipment was sent for a total of $68.82 (including $8.97 s&h). Payments for this shipment were processed on September 12 and December 28, 2017 in the amounts of $22.94 and $45.88, respectively.
On January 19, 2018, your seventeenth shipment was processed as received at our facility after the 60-Day Money Back Guarantee had expired, thus no refund was issued.
However, as a gesture of goodwill and in an effort to fully resolve this matter, a full refund of $68.82 has been issued for your seventeenth shipment. Please allow 3 to 5 business days for these funds to post.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that this is a satisfactory solution to the matter. I am met halfway and do not feel the need to pursue the matter further.
Very poor business practices. I bought the product on-line for my teenage daughter. It is marketed very heavily and they feel it is important to have. Over $50 for skincare product, yikes, but we splurged and bought it for her. The problem is that I was unaware that by buying on-line you are automatically signed up for recurring payments. When I figured this out and went on the website to cancel, I found that there is a button to click to cancel future payments - but it is not active! I went back to try a few times and when it still didn't work I called customer service. I was told that although there is a button that looks like you can cancel, it is impossible to cancel without calling. So, I cancelled. In the meantime, a second order had arrived at my house and my credit card was charged $68.82!!! This is absolutely crazy! I never agreed (to my knowledge) to additional payments of nearly $70 when I bought her the $50 product. When I asked how I missed it and got enrolled in on-going payments, the customer service person told me that there is no option to buy on-line without getting yourself signed up for the on-going payments. I'm sure it my fault for not catching this sooner. I learned a $130 lesson. And hopefully will be able to teach my 4 children to pay attention for such deceptive business practices. My advice to others with teenagers - BEWARE - if your kids get caught up in the marketing and feel they must have this product, at least look into the option of buying at a kiosk at the mall and don't give this company your credit card number. Very disappointed to have gotten swindled by this company.
Dear Patti,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
We regret if there was any confusion regarding the terms of your online purchase.
Sincerely,
*** D.
Consumer Affairs
On 6/13/17 I order the starter kit of Proactiv acne care for my granddaughter. She tried it and did not like it- said it made skin worse.Around 8/8/17, I placed a call to the 800 number requesting that the product be cancelled. I wasn't offered money back guarantee they claim- just wanted to cancel. I was told no problem but that I would still owe a Sept. payment of $33.97. I disputed that as I wasn't requesting money back. I was charged my American Expresss Serve card on 9/17/17 for $33.94. I did not receive another charge for October or November so I thought it was taken care of. On 12/20/17 my card was charged $ 33.87. When I looked at my account I called Amex to dispute charge. Sometime in December a package was left at door. I called Amex and sent an email to proactive(not easy to get through.) I filed an "official" dispute with Amex over charges on 12/27/17.on 1/28/18 I was charged $33.94 to my Amex. I called Amex again and was told they were investigating it. amex has said the only way to handel this is to close this account and open another. I don't think I should have to do that, nor should I pay for items I have not requested, especially after being canncelled. I received a response email with confirmation of cancellation on 12/30/17 at 3:48 AM. They confirmed cancellation but said I owed money for product I did not request after long after phone cancellation. I would like my money back, my card removed from there data base and if they want the product I didn't request -send UPS to come a pick up unopened box.
Product_Or_***: Acne wash, mosturizer, activatetor facial product
Refund As noted above, refund, card removed from data base and send UPS to pick up unrequested product should they desire to do so and lastly but most importantly, no more charges on my card.
Ms.
***
Bethel, CT ***
Date: 03/06/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that your granddaughter may have experienced a potential reaction with Proactiv(r), as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on June 11, 2017. As part of the initial purchase, customers are enrolled in the Proactiv(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website to the right of "Your Selected Products" prior to online checkout. The products are also shipped with information reiterating the terms and benefits of membership.
On July 7, 2017, per the terms of the agreement, your second shipment, a 90-day supply was sent, for a total of $101.82 (including $11.97 s&h), to be billed in 3 installments over 28-day billing cycles. Your first installment of $33.94 was billed at the time of shipping, leaving a remaining balance of $67.88.
On July 31, 2017, we received your telephone request to postpone your next shipment. We regret if it was your intent to cancel at that time.
On August 23 and September 17, 2017, respectively, the second and third installments of $33.94 each for your second shipment were billed.
On December 21, 2017, per the terms of the agreement, your third shipment, a 90-day supply was sent, for a total of $101.82 (including $11.97 s&h), to be billed in 3 installments over 28-day billing cycles. The first installment of $33.94 was billed at the time of shipping, leaving a remaining balance of $67.88.
On December 28, 2017, your account was cancelled by request. While your account was cancelled at that time, orders that are shipped prior to cancelation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. Consequently, your second and third installments for your third shipment, of $33.94 each, were subsequently billed on January 18 and February 15, 2018, respectively.
Our records indicate that disputes have been filed with your financial institution regarding the installments for your third shipment. At this time these disputes have not been resolved.
Your Proactiv(r) account is closed and nothing further will be shipped. Pending the result of the chargeback disputes nothing further will be billed.
Sincerely,
***.
Consumer Affairs
I saw a commercial on DirectTV (Channel 331 MTV) for Proactiv Solution after seeing the advertisement 2 or 3 times. I called one of the listed phone numbers (*** OR*** OR *** to place an order. To place an order I provided my credit card number. They charged $28.15 to my card on 01-15-2018. After three weeks passed and I had not received my order I called customer service at *** to inquire about my package. Customer service told me that UPS returned the package because they could not find my address. I have lived at ***., a 104 unit multi-family apartment community that was built in 1907, for the past 40+ years. On top of that, I am the on-site employee for ***. - *** and my contact information is listed on the intercom at our main entry door, so I find the claim that UPS couldn't find my address utterly absurd and possibly fraudulent. Due to this, I requested a refund and the customer service representative I spoke to said they would refund the funds deducted from my credit card. On February 1st, 2018 I was refunded $21.00; however, the amount my card was charged for this purchase was $28.15.I have a problem with this, as I am getting penalized $7.15 for shipping when I never received my product. It is my belief that this is fraud, that my package was never shipped and the seller pocketed the $7.15 or if it was shipped it was sent to the wrong address or any number of other reasons that have nothing to do with me and my address that supposedly "couldn't be found."I believe that if you receive enough complaints regarding this matter you can build a valid case against Proactiv and their affiliates, and if my complaint helps in any way, shape, or form and you need to add my complaint to any list or group action against them please do so. Sincerely,
Product_Or_Service: ProactivMD Acne System
Other (requires explanation) I would like the difference between my initial charge of $28.15 and the "refund" of $21.00 to be returned to me ($7.15).I would like an apology from Proactiv and their affiliate.I would like to add my complaint to a list of any other complaints against this business and their affiliates.
Mr.
***
***
San Francisco, CA ***
Date: 03/05/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of Proactiv(r) on January 15, 2018. We show at the time of purchase your street was entered as 1st Street, not 3rd Street. We regret any inconvenience.
Your initial shipment, a 30-day supply, was sent for a total of $28.15 (including $5.99 s&h and $2.21 CA Sales Tax) and billed to the credit card provided. According to FedEx SmartPost tracking #***, on January 24, 2018, USPS returned the package to Proactiv(r) as "Incorrect address, unable to deliver - Returning package to shipper/merchant".
On January 30, 2018, your initial shipment was processed as returned to our facility, within the 60-Day Money Back Guarantee, at which time a refund in the amount of $21.65 was issued. Per the terms of our 60-Day Money-Back Guarantee, the $6.50 s&h (including $0.51 CA Sales Tax) was not refunded.
On January 31, 2018, your account was cancelled due to the return of your entry kit.
In an effort to fully resolve this matter, I have issued a refund of $6.50 (including $0.51 CA Sales Tax) for your initial order. Please allow 3 to 5 business days for these funds to post.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Full refund issued, explanation from co. acceptable. Thanks again Revdex.com, you rule!
I placed my order on Saturday, Feb 3rd at 8:30AM PST It clearly states that if my order was placed before Noon EST and I chose the Next Day service I would have it arrive today., Monday Feb 5th. After checking the website it shows order arriving tomorrow. Customer service stated that they DO NOT SHIP on the weekends so package did not go out till today (Feb 5th) I feel this is fraudulent advertising on their part as well as charging an additional $14.99 knowing that the item will not ship nor be received as indicates on their website. They have said that my shipping charge has been refunded but I still believe that this is false advertising on their part to get more money from the customer.PROACTIV NEXT DAY.$14.99Overnight shipping is not available to P.O. Boxes.Orders received by:1PM EST Monday - Thursday will be delivered the following day.1PM EST Thursday - Noon EST Saturday will be delivered the following Monday.Noon EST Saturday - 11:59PM EST Sundays will be delivered the following Tuesday.
Product_Or_Service: ProavtivMD
Account_Number:
Other (requires explanation) That they not be allowed to post and charge for shipping services they know are false.
Ms.
***
Menifee, CA ***
Date: 02/22/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We apologize if you were provided misinformation by any member of our staff. Rest assured, your customer service experience has been reviewed and will be used to improve our service going forward.
Our records reflect that you enrolled online for automatic shipments of Proactiv(c) on February 3, 2018. While we do ship on weekends, it is advised in the terms and conditions that: "Although Company may provide delivery or shipment timeframes or dates, you understand that those are Company's good-faith estimates and may be subject to change." We regret if your order did not arrive on the expected date.
On February 5, 2018, your first shipment, a 30-day supply, was processed for a total of $38.00 (including $14.99 s&h and $3.06 CA Sales Tax). On that same date, a credit of $16.30 was applied as a courtesy, and your order was sent and charged a total of $21.70 (including free s&h and $1.75 CA Sales Tax). According to FedEx tracking # ***, your shipment was delivered the following day.
Your next shipment is scheduled to be processed on March 1, 2018. If you wish to make any changed to your account, please contact us prior to that date.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
This has nothing to do with auto ship, it has to do with the fact that on orginal order your page clearly states:
PROACTIV NEXT DAY.$14.99
Overnight shipping is not available to P.O. Boxes.
Orders received by:
1PM EST Monday - Thursday will be delivered the following day.
1PM EST Thursday - Noon EST Saturday will be delivered the following Monday.
Noon EST Saturday - 11:59PM EST Sundays will be delivered the following Tuesday.
Your purchase may be subject to applicable local and state sales taxes. When applicable, taxes will be automatically calculated and added to your order total, and will be reflected on your packing slip. Proactiv next day shipping rules applies as stated here. It doesnt say anything about "Good Faith" estimates and the fact that your CS people told me that you DON't ship on the weekends. Maybe you should CLEARLY state on the website that even though we are charging you $14.99 your item might not make it on the day stated. I'm just not going to carry this any further as it will just be a waste of my time. Product works, but I do no care for your sales tactics.
I am filling a complaint in regards to a return policy. Unfortunately, I wasn't given the opportunity to reach an understanding prior to this complaint because the last point of contact I was provided by your customer service number, the mailbox was full and no one was answering. On December 8, 2017, I had purchased the 90 day supply at your kiosk located at *** Lawton, Oklahoma for the purchase price of $125.30. Unfortunately, the products did not agree with my skin type causing extreme burning and redness of the face and neck after use. I've tried cutting down usage to once a week, but the pain is unbearable. The last person I spoke with on January 30, 2018 was Shannon, supervisor ID# ***. I was informed that the 60 day money back guarantee was not extended to kiosk purchases, although I did inform her that I had found this kiosk off the proactiv.com website under kiosk locators. She then provided me with americankiosk.com along with the number (*** which the mailbox was full and no one was answering. The week prior I was given the number (*** from your customer service as well and everyday that I called during business hours no one could answer the phone and the answering machine instructed to leave a message and someone would get back within 24 hours, which no one ever did. Frustration is slightly understated. Not only did I have high hopes with the product, but with the company itself...someone who stood behind there product for 60 days. I am more than happy to return the products back to you for the money back guarantee. I am hoping through this route of communication, I will be acknowledged in a timely manner. I am sorry about these circumstances, but I do hope to hear from you soon.
Product_Or_Service: Proactiv Solution
Other (requires explanation) I hope this company fulfills their 60 day money back guarantee promise as advertised.
Ms.
***
***
Fort Sill, OK ***
Date: 02/06/18
Complaint ID: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced a potential reaction with Proactiv(r), as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
Proactiv(r) Kiosks are independently leased and are not affiliated with Proactiv(r) online. Returns and concerns are handled at the original point-of-purchase and the return information is printed on the sales receipt. You may also contact:
*** Systems
***
San Francisco, CA ***
Email: ***@zoomsystems.com
Phone: ***
Sincerely,
***
Consumer Affairs
I am unable to return a fradulently placed order.
An order for Proactiv was placed using my stolen credit card number and shipped to me. Although I have informed my credit card company, I want to return the product to Proactiv so that my credit card account can be credited. Proactiv customer service states that they cannot find my address on file and therefore cannot send me a shipping label or credit my account, and that I should simply throw or give the product away. This seems ridiculous. Although I personally may not be charged for the product that Proactiv customer service is advising me to throw away, it simply increases the cost of the fraud to my credit card company. All other companies whom I contacted regarding fraudulent purchases sent me return labels, accepted returns, and credited my credit card. Proactiv should act similarly responsibly.
Send me a return label and refund the order, similar to all the other companies whom I contacted when fraudulent purchases were made in my name when my credit card number was stolen.
Ms.
***
Ithaca, NY ***
Date: 02/07/18
Complaint ID: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
We do request that anyone who is seeing an unauthorized charge from Proactiv(r) on their financial account contact their financial institution to dispute the charge for their own protection and so their financial institution has record of the disputed transaction. Once we receive notification from the financial institution that the charge has been reported as unauthorized, the funds will be released back to your financial institution.
To ensure we have a comprehensive record of this matter and that any unauthorized accounts in your name are closed, a Customer Specialist will be contacting you within the next few business days. You may also contact Account Specialist Jessica directly at ***, 8:30am to 4:00pm EST Monday - Friday.
Sincerely,
***
Consumer Affairs
Put charges on my account I tried 3 times to pay in a payment plan but never took payments when I gave them my debit card and all my info to proceed with the payment every month they never did it instead they are adding more ridiculous charges every time I call to fix it
Dear ***
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Please rest assured, your Proactiv�® account is now closed. Nothing further will be shipped nor billed to you, unless you decide to place a new order. We have cleared any outstanding balances remaining on your account as of February 05, 2018.
Should you have additional questions regarding this, please feel free to contact me directly.
Sincerely,
***
Consumer Affairs
I joined Proactiv's membership program. I gave them my credit card information and was on a monthly payment plan. In July 2017, we cancelled our credit card and got new cards with new numbers. Proactiv never called or informed us that the old credit card number they had on file wasn't working, no charges going through. Instead, they somehow obtained our new credit card information without our consent and kept charging us.
Product_Or_Service: Health care
Other (requires explanation) Proactiv cannot obtain new credit card information without our consent.
Ms.
***
Porter Ranch, CA ***
Date: 01/29/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of Proactiv(r) on March 3, 2015.
On October 23, 2017, your twelfth shipment, a 90-day supply, was sent for a total of $144.35 (including $11.97 s&h and $12.53 CA Sales Tax), to be billed in 3 installments over 28-day billing cycles with any applicable tax applied to the first payment. The first installment of $56.47 was billed at the time of shipping, with the second and third installments of $43.94 each, being billed on November 20, and December 18, 2017, respectively. All charges were processed against the existing charge card on file. It is common for some financial institutions to continue to accept an old charge card if there is a history of recurring payments.
On January 18, 2018, per your telephone request, your account was cancelled.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***.
Consumer Affairs
Company mailed acne creams to me without my knowledge of this company.
Inferred they had my credit card (which they did not have) for this order.
There would be 3 more 'convenient? installments of $29.95 each .
When I called to have them remove my name from the company history, the person answered the phone immediately requesting my email.
Then said they would credit my c.c.
Inferred they had my credit card (which they did not have) for this order.
I didn't give either the c.c. or email.
Then they wanted to call me back. Which I refused .
Told the person to remove my info and never wanted to hear from them again.
Product_Or_***: PA MD 5PC 30D 3PYX ENTRY DCW & BDG + sPM OR CC
Order_Number: XXXXXXXX
Account_Number: XXXXXXX
No further contact by the busi Would like my info removed from their company .
Mr.
***
Delafield, WI ***
Date: 01/29/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
On January 19, 2018, the account in your name was cancelled per your request.
The Proactiv(r) account in your name is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
They don't understand when you say you want a payment plan and are giving you charges and charges like crazy
Dear ***
Thank you for contacting Proactiv�®.
We apologize for any confusion surrounding your account details.
We did want to let you know that as a member of Proactiv�® you do have the option to choose between a 1-payment option or have your total cost split into 3 monthly installments for convenience.
If you would like additional assistance with your payment preferences, please don't hesitate to reach out to us at X-XXX-XXX-XXXX, and we'll be more than happy to assist you.
Sincerely,
***
Consumer Affairs
proactiv company issued me a "BOGUS" refund check. wells Fargo bank indicated that check was "NO" good. called customer service, only too be embarrassed by bank and BY proactive company , over a "BOGUS" check , that wells fargo wanted me too deposit into a account. Wells Fargo has a very "BAD" reputation when its comes too your "PERSONAL INFORMATION" being lost or stolen.
Product_Or_Service: health care product
Order_Number: ***
Account_Number:
Other (requires explanation) never contact me again and refund my money.
Mr.
***
Denver, CO ***
Date: 01/26/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret if you experienced any issues cashing your refund check of $10.84 with your local Wells Fargo bank. While there is a limit to the size of check that Wells Fargo can cash from Proactiv(r), your refund check did not exceed that limit.
On January 18, 2018, your refund check was returned back to us by you.
Therefore, In an effort to fully resolve this matter, a replacement refund check has been issued in the amount of $10.84 by mail. You may check on the status of delivery using FedEx tracking #***.
Sincerely,
***.
Consumer Affairs
I had been subscribing to this company's product for some time, and I've decided cancel my subscription. When I called to cancel shipment of the product and have the charge reversed, they told me that they could not stop the shipment, even though it hasn't been shipped out yet.Now they say they are going to charge me for shipping and handling when I refuse the delivery. I just want the charge for $22.94 reversed. They tried to talk me into trying another product but I just don't want them charging my card or sending me product any more. If you can make them stop charging me and make them reverse their charges I would appreciate it.
Product_Or_Service: Proactiv
Order_Number: n/a
Account_Number: 22.94
Other (requires explanation) I just want them to stop shipping me product and reverse the last $22.94 charge.
Mr.
***
***
Henderson, NV ***
Date: 01/26/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled for automatic shipments of Proactiv(r) on February 1, 2016.
On January 10, 2018, your ninth shipment, a 90-day supply, was processed for a total of $68.82 (including $8.97 s&h), to be billed in 3 installments over 28-day billing cycles. At that time an authorization was obtained from your financial institution for the first installment to verify the availability of funds and nothing was actually charged at that time.
On January 11, 2018, per your request, your account was cancelled and it was advised as your order had already processed we would be unable to keep it from being sent. However, as a courtesy, the balance of $68.82 was cleared for your ninth shipment and nothing was actually charged to your account. If you are still seeing the authorization for the first installment reflected on your financial statement, you would need to contact your financial institution for further assistance.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
Somebody opened an account in my name used my credit card and messed up a lot
Some body opened an account and I saw the charge on my card and disputed in 1 day and then proactive sent me a notice asking for payment of the balance on the account .
I immediately called them and they flagged account and cancelled the account
Today again I received a mail saying that my shipping address has been updated to someones address .
Please fix this identity fraud and findout who has updated the address and in case someone else is falsifying their identity please take it up to the police
Dekalb, IL ***
Date: 01/11/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
On December 26, 2017, the account in your account was cancelled per your request and the outstanding balance was cleared.
The Proactiv(r) account in your name is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Okay seems legible
Company is billing me continuously for product I did not order or receive. Company billed me on a monthly baisis for several months in a row for product that I did not receive or order. I did not notice the monthly charges until I recevived a box from the company a few months into their billing cycle that I returned unopened. I received another box the following month that was returned unopened. At that time I noticed a charge on my credit card for from X-OUT. I called the credit card company to dispute this charge and was informed the company had been making monthly charges for the past several months. The person I spoke with said she had received several similar complaints about this company. I was successful with my dispute and the charges were removed. However, I am now receiving monthly bills in the mail from this company. I continue to send the bills back unopened.
No further contact by the busi I would like this business to stop contacting me. I would also like to know if there is a possibility that their fraudulent charges will affect my credit rating. I would like advice about how to handle them. I have not dealt with this in the past.
Ms.
***
Astoria, OR ***
Date: 01/11/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that someone using your contact information enrolled online for automatic shipments of X Out on March 24, 2017.
On October 2, 2017, the fourth shipment, a 90-day supply, was sent for a total of $101.82 (including $11.97 s&h), to be billed in 3 installments over 28-day billing cycles. The first installment of $33.94, was charged at the time of shipping, leaving a remaining balance of $67.88.
On October 15, 2017, your financial institution reversed your first payment of $33.94 for the fourth shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $101.82 due and payable to X Out.
On November 1, 2017, the fourth shipment was processed as returned at our facility, within the 60-Day Money Back Guarantee, at which time a credit of $89.85 was applied to the open balance of $101.82, leaving a remaining balance of $11.97. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 (s&h) was not cleared.
On August 30, 2017, the account with your information was automatically cancelled due to excessive returns.
As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining balance of $11.97 the fourth shipment. Please consider any monthly invoices received after the date of this correspondence as having crossed in the mail.
The X Out account opened with your information is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much.
I received unordered merchandise from Proactiv and received a bill to pay them. I contacted Proactiv stating I never made an account/purchase.
I received a package on Nov. 17, 2017 from Proactiv. I never ordered anything nor communicated with Proactiv before. I was curious what was inside the package since my name and address was on it. Inside the package was cosmetic products as well as a bill that stated I owe $131.82. The letter contained the item# ***, Customer# ***, Order# ***. I immediately contacted Proactiv through the phone (***) to determine what was going on. I told them that I never ordered any products from Proactiv. The representative told me that I had an account with them. I told him that I never made an account and I do not want their product. The representative told me to send the products back at my own expense. I clearly told him that was not reasonable since I never ordered any products from them in the first place. I told him that this subscription/account to their products was fraudulent since it was created without my knowledge and consent. Later in the conversation I was instructed that they would call me back within 24 hours. More than 24 hours passed so I decided to call back. The second time I called, I stated to the representative that someone created an account under my name without my permission and I did not order their product. I was then redirected to their "manager." I told the manager someone made a fraudulent account using my name. The manager asked if I knew the person on the billing information on the account. I told her I did not recognized the name and I tried to ask more information about that person. She told me that account will be flagged as fraudulent and the issue will be resolved. The manager then stated that I needed to give them my credit card information to solve the problem. I declined and ended the conversation. I honestly feel that the issue was not solved and Proacitv will continue to bill me based on the tone of the manager. I do not want to pay for the unordered merchandise and I do not want them to harass me for payment such as sending the bill to a collection agency.
I do not want to pay for the unordered merchandise and I do not want Proactiv to harass me for payment such as sending the bill to a collection agency.
Mr.
***
Las Vegas, NV ***
Date: 01/08/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
Our records reflect that someone enrolled online for automatic shipments of Proactiv(r) using your information.
On November 12, 2017, order ***, a 90-day supply, was sent to you for a total of $131.82 (including $11.97 s&h), with an enclosed invoice requesting payment.
On November 20, 2017, you spoke with our Suspicious Activities department at which time the account balance was cleared and the account was closed as unauthorized.
The Proactiv(r) account with your information is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***.
Consumer Affairs
my wife purchased the trial offer of proactiv and was automatically enrolled in monthly renewal option. The company is trying to get her to pay $98 for a product that was never received by her. The product was supposedly sent in May 2017 but she never received it and after she received a bill for $98 for this product. She called customer service and spoke to Karen who cancelled her account in either August or September and assured her there would be no more bills since product was not received and account was cancelled. Since that day every 3 to 4 weeks we receive a letter asking for payment of $98. Today 12/5/17 received another letter this time threatening collection.I called customer service and spoke to a ***, or *** (not really sure the man said both names) and was told that they expected payment for item not received. His solution was to send a new item so we were not paying for item not received. He was told that my wife could not use the product it did not work for her and also that she had cancelled, and again he insisted that payment needed to be made on the item not received.
Order_Number: ***
Account_Number:
Other (requires explanation) No collection activity from the business, cease and desist all future contact as well as make this bill no longer valid since items were never received and the account was cancelled
Mr.
***
***
Salem, MA ***
Date: 1/3/18
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that your wife, ***, enrolled online for automatic shipments of Proactiv(r) on March 30, 2017.
On April 30, 2017, ***'s second shipment, a 90-day supply, was processed to be sent and then billed in 3 installments of $32.94 each over 28-day billing cycles; however, when we attempted to process the first installment of $32.94, her charge card was declined by her financial institution. As her account had previously been in good standing, it was updated to "Bill Me Later" status, allowing future shipments to be sent with billing statements included, to minimize any disruptions to ***'s shipments.
On May 12, 2017, ***'s second shipment was sent and invoiced for a total of $98.82 (including $8.97 s&h) for which payment has never been received. Billing statements were sent monthly making *** aware of this balance.
On August 3, 2017, ***'s third shipment, a 90-day supply, was sent and invoiced for a total of $98.82 (including $8.97 s&h) for which payment was never received.
On August 15, 2017, we received communication that *** had only received her first shipment and wished to cancel her account. At that time, as a courtesy, the outstanding balance of $98.82 for her third shipment was cleared and her account was cancelled. It was advised that her second shipment was beyond our Money Back Guarantee and we were unable to clear that balance. While our representatives strive to assist with any billing issues customers may have, we must be notified in a timely manner.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining balance of $98.82 for ***'s second shipment. Please consider any monthly invoices received after the date of this correspondence as having crossed in the mail.
***'s Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
They cleared the account as requested