Proactiv Company Reviews (%countItem)
Proactiv Company Rating
Address: 100 N Sepulveda Blvd #1400, El Segundo, California, United States, 90245-5602
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My debit card was fraudulently used back in June to obtain this company's products. The company continues to bill me.
My debit card was fraudulently used to obtain this company's products in June 2017. My financial institution and the company conducted an investigation and confirmed the fraud. This company supposedly flagged the card and account. I recently noticed another transaction. I contacted my financial institution who confirmed the company was still using my old debit card number to charge the account under a recurring payment and that I had to call the company to request the account had been cancelled. I called three different numbers and spoke with two representatives. They stated that the card was flagged and claimed that the account was closed back in June. Therefore, the company is engaging in fraud by continuing to charge my account after their own investigation with my financial institution confirmed the fraud.
I am requesting that the Revdex.com require the company to cease charging my account and cancel any accounts associated with my old debit card. I also request that the Revdex.com require the company to change their policies and procedures regarding billing. A representative today confirmed that no product has been shipped since June, yet they charged me this month. That is fraud.
Ms.
***
Ann Arbor, MI ***
Date: 10/11/17
Complaint ID: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
Unfortunately, we are unable to locate an account in your name with the information you provided.
To better assist you with this issue, a Customer Specialist will be contacting you within the next few business days. You may also contact Account Specialist *** directly at ***, 8:30am to 4:00pm EST Monday - Friday.
Sincerely,
***.
Consumer Affairs
They are sending me collection notices for items that I returned that were sent to me after I cancelled my membership with them. A supervisor said he is sorry but he can't adjust the billing because it's been to long. He told me I have to pay the bill even though the items were sent back!!!!!
Product_Or_Service: Make up
Billing Adjustment Please have them stop sending me collections notices. I don't need my credit affected for items I don't even have. And to be told I have to pay for something even though it was returned is absolutely insane.
Ms.
***
Brookfield, CT ***
Date: 09/29/17
Complaint ID: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Unfortunately, we are unable to locate an account in your name with the information you provided. In order for us to review your concerns we will need to know the product line and the account number, as well as the name and full address where the shipments were sent.
Your account number would be located on the packing slip or invoice enclosed with your most recent order. Once we receive this information, we will take immediate action on your behalf. Once you locate this information, you may forward it to the Revdex.com of San Jose, CA in the form of a Rebuttal to your complaint filed on September 26, 2017.
Thank you for your understanding in this matter.
Sincerely,
***
Consumer Affairs
Company promised a free delivery in order to retain my business when I became unhappy with their service. They are now pursuing me for payment.
I ordered their product to be sent to my son. After a number of issues with the delivery I called to cancel my subscription. The sales person offered a free delivery in order to retain my business. I agreed but was billed for all subsequent deliveries. When my credit card was stolen, and a new card was issued, I assumed I would receive no more deliveries since they had no card to charge. He did however, receive a delivery and I received a bill in the mail. I wrote a letter to the company saying that I no longer wanted to receive their product and told them that I was promised a free delivery to make up for all the problems I had had. I received a response saying that they were cancelling my subscription. They have persisted in trying to collect payment from me, despite having been informed that I was owed a free delivery. I have pasted the contents of this letter below.
***
***.
Vancouver, BC
***
Proactive
***
Harlan IA
XXXXX-XXXX
May 15, 2017
To Whom it May Concern:
I would like to cancel my subscription to your product effective immediately.
Additionally, I would like to bring to your attention that one of your customer service representatives promised us a free shipment after all the problems that we had with the delivery of our original shipment. I never received that free shipment as every shipment after that point was billed to my credit card.
For that reason, I do not think I owe you for this payment (enclosed) that you did not receive because I have changed credit cards in the past few months. I would appreciate if you would cancel this outstanding invoice.
I would have much preferred to have this conversation on the phone, but you make it very difficult for customers to contact customer service. I understand that is part of your business model, but it is very frustrating for someone who simply wants to buy products from you without an enormous hassle.
Sincerely
I would like an assurance that in addition to cancelling the outstanding invoice that there will be no problems with my credit score.
Ms.
***
Vancouver, ***
CANADA
Date: 10/02/17
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on August 29, 2016. At that time, your initial order was sent to the address provided at the time of order and charged for a total of $94.34 to the credit card provided.
On September 11, 2016 we received that your initial shipment could not be delivered as addressed. At that time, the shipping address was updated and a replacement was sent free of charge.
On December 22, 2016 your second shipment, a 90-day supply, was sent for a total of $103.76 (included $8.97 s&h and $4.94 Sales Tax) which was charged at the time of shipping.
On March 15, 2017, we attempted to process your payment of $103.76 for your third shipment, but your charge card was declined by your financial institution. With no record of a cancellation request and your account being in good standing, your method of payment was updated to invoice billing.
On March 17, 2017, your third shipment, a 90-day supply, was sent and invoiced for a total of $103.76 (included $8.97 s&h and $4.94 Sales Tax) for which payment has never been received.
On June 8, 2017, your fourth shipment, a 90-day supply, was sent and invoiced for a total of $103.76 (included $8.97 s&h and $4.94 Sales Tax) for which payment has never been received.
On June 28, 2017, per your request, your account was cancelled.
As a gesture of good and in an effort to full resolve this issue, I have cleared the remaining balances of $103.76 for both your third and fourth shipments. Please consider any monthly invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
We returned a product unused and are now being required to pay for the product already sent back to their facility.
Notice date: 9/05/2017
Customer #: ***
Order #: ***
Account being sent to collections.
Total balance due on receipt: $131.82
Quantity: 1
Product: ***
Description: PA PLUS 5PC 90D OFM + CNC CONT
SALES Manager: Bruce Greenwood
We have already spoken and disagree with the terms they have set up. A product never used should not have to be paid for especially if the customer already incurred the cost of shipping the product back to the facility. These products were shipped to us asumming that its use would be paid for but never agreed to the any terms nor signed any contract stating that we agreed to the terms of their monthly orders that send. Especially when the original products for the first months are not even half used. Yes we did pay for 3 shipments and returned 2 additional shipments of our own accord. Unfortunately are being harassed to pay for a shipment of their accord based on a product that they will simply ship out to another customer on the product we returned unopened. This represents fraud and if they do not correct their practices could result in a multimillion dollar lawsuit!!! Just for the 131$
We paid almost $40 in return shipping for the 2 boxes.
Proactive Company retract their letter to said customer and discontinue pursuit payment of returned product.
Vernal, UT ***
Date: 09/29/17
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. By checking that box, you agreed to all the terms of the offer. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on September 30, 2016.
On April 9, 2017, we attempted to process the first installment of your fourth shipment; however, your charge card was declined by your financial institution. As your account was otherwise in good standing, your account was converted to invoice billing so there would be no disruptions in your shipments.
On April 11, 2017 your fourth shipment, a 90-day supply, was sent and invoiced for a total of $131.82 for which payment was never received.
On July 3, 2017 your fifth shipment, a 90-day supply, was sent and invoiced for a total of $131.82 for which payment was never received.
On July 19, 2017, per your request, your account was cancelled.
On August 15, 2017, your fourth order was processed as returned to our facility, but well after the 60-Day Money-Back Guarantee had expired, thus no credit was issued, leaving the balance of $131.82 remaining due in full.
On August 15, 2017, we also received your fifth order back. At that time, it was processed as returned to our facility, within the 60-Day Money-Back Guarantee, and a credit of $119.85 was issued against the remaining order balance of $131.82. Per the terms of our 60-Day Money-Back Guarantee, the $11.97 s&h was not credited.
However, as a gesture of goodwill in an effort to fully resolve this matter, I have cleared the remaining balances of $131.82 for your fourth shipment and $11.97 for your fifth shipment. Please consider any monthly invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
I canceled a Proactiv Acne Treatment trial order in Jan2017.Theyy shipped and billed another trial in Feb2017 for $24.26.I refused order and bill.
I ordered Proactiv treatment for my son. The product did not work, so I canceled the order in Jan2017. Proctiv sent another $24.26 order in Feb2017. I refused the delivery and I disputed the bill through my credit card, Discover, and won. I am still getting billed for $24.26. I refuse to pay. I offered to send additional unused 4bottles and 1 tube product back, but Proactiv refuses to take it. This is an aggressive selling/billing tactic and I refuse to acquiesce. They are threatening me with a collection agency now. I just want them to leave me alone. I offered a peaceful solution (Dave badge#***) to their aggressive tactics, and they refused to accept it. This is fleecing.
Cancel bill of $24.26. DO NOT submit bill to collection agency. I canceled the Proactiv trial, but they kept delivering product, which we refused delivery, and they kept billing me. I disputed the bill through my credit card company and won the dispute, but they kept billing me. I offered to send back previously received unused portions of product (product did not work), but they refused. Just go away and stop the aggressive billing tactics for a measly $24.26. They must be very desperate.
Ms.
***
Downingtown, PA ***
Date: 09/29/17
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on December 18, 2015.
On February 6, 2017 your sixth shipment, a 90-day supply, was sent for a total of $97.33 (included $11.97 s&h plus $5.51 PA tax) to be billed in 3 installments over 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $36.12 was charged at the time of shipping, leaving a remaining balance of $48.52.
On February 9, 2017, per your request, your account was cancelled; however, orders that are shipped prior to cancellation continue to bill until paid in full or returned for credit.
Therefore, on March 9 and April 6, 2017, the second and third installments of $24.26 each were processed for sixth shipment.
On June 16, 2017, your financial institution reversed the third installment of $24.26 for your sixth shipment. While this chargeback created a credit in your favor with your financial institution, it restored the amount of $24.26 due and payable to Proactiv(r).
While we have not received your sixth shipment as returned, as a gesture of goodwill in an effort to fully resolve this matter, I have cleared the remaining balance of $24.26. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
We paid for each order accepted and feel that we are good standing per the terms of our agreement. While Proactiv states we canceled on Feb 9, we actually canceled the account in January and another shipment was sent to us even after cancellation. We declined delivery of the product and called to complain and had to cancel AGAIN on Feb 9. We never took product that we did not pay for as a matter of fact.
Proactiv charged my credit card fraudulently and refused to issue a refund.
on 8/16/2017 my Visa Debit card was charged $134.84. I did not order an products from this company. I contacted the company and spoke to 2 customer service representatives and a manager. I explained that I did not order any products from them. They refused to issue a refund and told me to contact my bank.
I believe this company should issue a refund for the amount they charged my credit card without authorization.
Ms. ***
***
Fort Worth, TX XXXXX
Date: 09/22/17
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was outside of our control.
On August 14, 2017, an online order was placed with your information, for a 90-day supply of Proactiv MD products. At that time, the order was processed for a total of $134.84 (including $14.99 s&h) and was charged to the credit card provided.
On September 17, 2017, you communicated with us that you had not made the purchase in your name. At that time, the account in your name was cancelled and you were advised to dispute the charge with your financial institution to insure they were aware of situation of your charge card potentially being compromised.
Once a dispute is filed with your financial institution, any disputed charges will be reversed.
The Proactiv(r) MD account in your name has been cancelled. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Proactive is sending me products even thought my bank account balace is 0 dollars. And telling me I have to pay them back.
Proactive is sending me products even thought my bank account balace is 0 dollars. And telling me I have to pay them back. I signed up to their site around late 2016. Ever since then I have been fighting a battle with this company. When I order my first package I was fully consenting of the delivery. After this time everything went downhill. After about 60 days of receiving my first package I surprisingly received a second package. Me being young I didn't realize that this package was not free. There was NO indication that this package was not free. Month later I started receiving emails saying that I owed them money. This was a surprise to me because again there was no indication that the packages that I received before were not free. This is when I called in to cancel my account. I paid some of the balance with intentions to keep repaying. But things then got worse. They sent me another package without my consent. This time I took the package to the post office and declined it. You would think they'd stop sending packages at that point. But no, I received another package shortly after. Now I have a balance of upwards of $100. I think that this is completely unfair and is a huge finesse. Something should be done about the evil ways of this company.
P.S.
Proactive is now trying to send my name to a collection agency. All because of products that I didn't ask for in the first place. I contacted proactive about this matter and explained everything to one of what I think was a corporate office executive. I explain to him how I thought his company was a big finesse. He had no response. Which means they acknowledge and they are purposefully knowingly doing this to innocent people.
I have just turned 18. At the time of these events I was under 18. So as a resolution I just want my billing statement to be cleared. I am a new adult in America and I don't want to start off with a bad credit for something that I didn't ask for in the first place. Please help.
Ms. ***
XXXXX ***
*** XXXXX
Date: 09/12/17
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv+(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. By checking that box, you agreed to the terms of the offer. The products are also shipped with information reiterating the terms and benefits of membership. In addition, each shipment includes an invoice advising of its cost.
More specifically, the online offer states: "Approximately 3-4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90-day supply of Proactiv+(r). Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of $19.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at (***. Every Proactiv+(r) order includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the offer unclear in any way.
Our records reflect that you enrolled online for automatic shipments of Proactiv+(r) on August 9, 2016. By placing this order you agreeing to the conditions stated in the offer and that you were at least "18 years of age."
On June 1, 2017, your fourth shipment, a 90-day supply, was processed for a total of $68.82 (including $8.97 s&h) to be billed in 3 installments over 28-day billing cycles. To this date, we have not received payment and our records indicate the package has not been returned.
On June 17, 2017, per your request, your account was cancelled.
As a gesture of goodwill and in an effort to fully resolve this matter, the account balance of $68.82 has been cleared for your fourth shipment. Further, North Shore Agency has been notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail. In addition, please keep your fourth shipment with our compliments to use or dispose of as you see fit.
Your Proactiv+(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
I signed up for a Proactiv trail, I received a shipment a week later and tried out the product after a week or so. A couple weeks later I received notification from my bank of an online transaction. I called proactiv as soon as possible to see why I was being charged. The customer service representative told me that I was automatically enrolled for a 3 month supply. I was barely into 1 week of trying the product and had not signed up for this. I wasn't even sure the product was going to work for me. She told me that the product was already being prepped for shipment and there was nothing she could do. She said she would remove my card and future orders will not be processed. She also stated that I would receive a return label to submit back to proactiv. About 1 week later I received the package with no return label. I then called customer service (again) and they said I would receive a return later in 1-3 days. It has been over a week and I received a bill for the order that was canceled and still have not received a return label. It now says I am late on a payment and owe 107.96. I do not want this to affect my credit history (especially being because I never ordered this product in the first place). I paid for the trial but never agreed to a subscription for over $100 dollars. I believe the site is providing false advertising and taking advantage of their customers. Customers sign up for a trial and are forced into a subscription without their knowledge. They are not given enough time to try the product and when wanting to return unused forced subscription products they are not send a return label. This is very time consuming and I am not getting any help through the proactive customer service. It is horrible how I have to spend so much time trying to resolve an issue on something that in the end didn't even work for me. I went to a dermatologist and she advised me to stop using the product and gave me a prescription for another medication.
Product_Or_Service: Proactiv MD
Order_Number: ***
Account_Number:
Other (requires explanation) To cancel any future orders, clear any pending payments and receive a full refund for what was charged automatically to my credit card.
Ms. ***
***
***
San Jose, CA XXXXX
Date: 08/31/17
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for ProactivMD(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase, they must check a box that states they agree to the terms of the purchase. By checking that box, you agreed to the terms of the offer. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer states: "Approximately 3-4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of ProactivMD. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of $29.95 plus $2.99 for shipping and handling per installment, unless you call to cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize future shipments and charges, call customer service anytime at (XXX) XXX-XXXX. Every Proactiv order includes a 60-day money-back guarantee of the purchase price less shipping and handling." We regret if you found the offer unclear in any way.
Our records reflect that you enrolled online for automatic shipments of ProactivMD(r) on July 13, 2017.
On August 6, 2017, your second shipment, a 90-day supply, was processed for a total of $107.96 (including $8.97 s&h and $9.14 CA Sales Tax) to be billed in 3 installments over 28-day billing cycles. The first installment of $42.08 was authorized at this time but no actual charge was processed.
On August 7, 2017, per your request, your account was cancelled and your charge card was removed from the account as the method of payment; however, as your order had already been processed we were unable to keep it from being sent.
On August 21, 2017, as a courtesy, a credit of $107.96 was applied to your second shipment, clearing the balance in full.
We regret if you have not yet received your requested return label. Please keep your second shipment with our compliments to use or dispose of as you see fit.
Your ProactivMD(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the clarification
I contacted company to cancel subscription in May 2017. They confirmed it was cancelled and then charged me again August 2017.
I contacted the company the week of May 24, 2017. I had just received notification of the reoccurring debit of 90-day product purchase. I called and spoke to customer service to cancel delivery and my subscription and informed them that I was not using their product anymore and wished to cancel. They stated that the product was already shipped. I asked if I needed to send it back and how to do so. They stated there was no need to return the product. They said it would be refunded. And that my subscription would be cancelled effective the day of request. I later realized that refund never happened. I received notification from my bank on 8/12/2017 that Proactiv again debited my account unauthorized after they stated they had cancelled my account. The customer representative stated he could see documentation of my May 2017 call and said the only notes were about order status and not a full cancellation. I informed them that I had in fact called to ask if the product could be stopped from being sent AND to cancel my subscription. Today the customer service representative RJ stated he fully cancelled my account after several attempts of tryin to sell me other products and different payment arrangements. I informed him again I was uninterested. I stated I would dispute charge with my bank. RJ informed me that the charge on my debit card was only currently an authorization and pending and it wouldn't be taken from my account. They still have not honored their previous statement of refunding the May 2017 charge as I wanted and clearly lied that my subscription was cancelled previously and then charged me $141.05 on August 12, 2017.
I am seeking a refund as customer service stated for May 2017 and the unauthorized charge on 8/12/2017. These total charges add up to $282.10. I wish to no longer be contacted on any level through marketing, product advertisement, removed from any and all mailing lists either through US mail or e-mail. I want written confirmation that the account was cancelled, to remove my debit card/billing information for their database, and through review of my initial contact in May 2017. Customer service clearly did not document my wishes as a customer and honor them as they stated they would.
Ms. ***
***
Jacksonville, NC XXXXX-XXXX
Date: 08/22/17
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on September 9, 2016.
On May 20, 2017 your fourth shipment, a 90-day supply, was sent for a total of $141.05 (included $11.97 s&h plus $9.23 NC tax) which was charged at the time of shipping. On that same date, we received communication from you regarding the shipment which had just been sent. Upon review of the call, there was no discussion regarding if the shipment had to be returned for credit. We regret if your account was not cancelled as request.
On August 12, 2017, your fifth shipment began processing and an authorization only was obtained for $141.05. On that same date, per your request, your account and the order was cancelled. As your order was cancelled prior to processing, no actual charge was processed on your account. Most financial institutions hold authorizations for 3-5 business days before releasing the funds back into your account. If the authorization is still reflected on your account, please contact your financial institution for additional assistance.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of $141.05 for your fourth shipment. Please allow 3-5 business days for these credits to post.
Your Proactiv(r) account is closed with no further balance owed. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
Proactiv has billed my credit card and sent me a new order without permission. They charged me without permission, informing me that is the policy
Proactiv has billed my credit card and sent me a new order without permission. They charged me without permission, informing me that is the policy
Proactiv claimed that in December 2016 was the last time I spoke to them . Their records on my account state that the time limit for delay your next order is 6 months. Their system automatically sends new order.
My order was shipped and I was charged without contact, the last time we communicated was for the same problem a order was sent and I didn't order it.
This is not the first time we had this problem, I have too much product now and had too much then, They informed me the last time they would contact me to find out if I needed more I didn't need and they sent it , My complaint is not against the product or employees it is about their business practice. I do not think it is fair that the bill you and/or sent you product without verbal contact.
Their practice involve their employees stating that regardless of the mix-up you are protected by the 60 day money back guarantee ,which has nothing to do with the situation the mistake was their mistake not my purchase error.
I would Like a full Refund and The proper resolution
Mr. ***
***
***
Brooklyn, NY XXXXX-XXXX
Date: 08/17/17
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Customers who do not wish to take advantage of our replenishment program may make one-time orders at regular retail price by contacting customer service.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on February 4, 2016.
On February 20, 2017, we received your request to cancel your Proactiv(r) account, but you accepted an offer to postpone future shipments until July 31, 2017, at which point regular shipments resumed. You also changed your package from a 90-day supply to a 60-day supply at this time.
On August 2, 2017 your fifth shipment, a 60-day supply, was sent and charged in full $45.87
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of $45.87 for your fifth shipment. Please allow 3-5 business days for these credits to post.
Your Proactiv(r) account is now closed with no further balance owed. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs