Proactiv Company Reviews (%countItem)
Proactiv Company Rating
Address: 100 N Sepulveda Blvd #1400, El Segundo, California, United States, 90245-5602
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C.N.
On April 14, 2020 and July 7, 2020 I was incorrectly charged by Proactiv, though I'm not in their system, have never registered to their website or purchased any product from them. I contacted the company and they realized that the billing was wrong and accepted the fact that someone had fraudulently charged my credit card. They cancelled the payment charges for me and assured me that the matter had been taken care of.
After one year on May 4th, 2021 I have received a debt collection notice on behalf of Proactiv from North Shore Agency. How is this possible. Since, I have never purchased anything from Proactiv and they had assured me that the matter of fraud had been taken care of. I've been talking to customer care representatives at Proactiv for the last week or so and they all make false promises or keep me on hold. I need Proactiv to cancel this debt collection request so that North Shore Agency does not harass me further by sending collection letter for a fraudulent debt!
I request your company look into this matter speedily and resolve it as this is unacceptable.
Good luck canceling! I've tried calling and the chat now button doesn't work. When I try to send a email telling them I want to cancel it keeps saying not a valid message. I like proactiv but such a hassle to get a few bottles when you need it. Just a warning.
Dear Ms.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
The account we were able to locate with your information has been closed since November 18, 2019 when you spoke to one of our representatives via our live chat.
If you have a more recent account that are experiencing issues cancelling, please contact us at ***@proactiv.com.
Sincerely,
*** D.
Consumer Affairs
I wish that was true..my last shipment was 5.23.20. My order number was XXXXXXXX.
Dear Ms. Bissett,
Thank you for providing your order number. With that information, we were able to locate a second account with a different last name and a slightly different spelled email address from the address you provided on your review.
I have cancelled this second account, which has a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
Thanks I got married. I was just billed again on July 22 for my next shipment. Got to love auto shipping and auto billing. How do I get a refund?
Company is billing my daughter for merchandise she did not request. Said they would send a shipping label to return the merchandise but have not.
Sometime last winter of 2019-20120 my daughter *** received a box of cosmetics from Proactiv (PO Box *** that she assures me she did not request and was billed for *** I called Proactiv Customer Service sometime later and was told by their representative that I would be sent a shipping label to return the merchandise. I never received the shipping label. On April 20, 2020 I sent the attached letter to Proactiv. I have received no response on my daughter continues to receive monthly bills for
I want my daughter to stop receiving bills for merchandise she did not order. if the company sends a prepaid shipping label I will return the box.
Mr. ***
***
*** XXXXX-XXXX
Date: 07/19/20
Complaint ID: XXXXXX
Account Number: XXXXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that your daughter, *** enrolled online for automatic shipments of Proactiv(r) on July 19, 2019.
On August 22, 2019, we received a request to cancel *** account; however, an offer was accepted at that time to change her method of payment to invoice billing and to postpone her next shipment until February 19, 2020.
On February 19, 2020, *** third shipment, a 90-day supply, was sent and invoiced for a total of *** for which payment has never been received.
As a gesture of goodwill and in an effort to resolve this matter, I have cleared the outstanding balance of *** for *** third shipment. Please consider any invoices received after this date as having crossed in the mail.
*** Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Did what I asked.
I purchashed product for my grandaughter in another state after 3 months decided to cancel. after cancelling I was billed for 90 day supply .
After cancelling the product I was billed 2 more payments which I was not told about . After calling customer service received no satisfaction in the matter . Dont believe this is how business should be done . Thank you in advance .
I would like to have the 2 charges that i was not told about refunded .
XXXXX-XXXX
Date: 07/19/20
Complaint ID: XXXXXX
Account Number: XXXXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled your granddaughter for automatic shipments of Proactiv(r) on March 1, 2020. As part of the initial purchase, customers are enrolled in the Proactiv(r) member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership. We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing.
Per the terms of the offer, on May 21, 2020, your granddaughter's second shipment, a 90-day supply, was sent for a total of *** (included *** s&h plus *** TX sales tx) to be billed in 3 installments over 28-day billing cycles. The first payment of *** was charged at the time of shipping, leaving a remaining balance of ***
Also on May, 21, 2020, your granddaughter's account was cancelled per your request. While the account was cancelled at that time, any orders which have already been shipped prior to cancellation continue to be billed until paid in full or is returned for credit. To date we have no record of your granddaughter's second shipment being returned to for credit.
Therefore, on June 18 and July 16, 2020, the second and third installments *** each were processed for your granddaughter's second shipment, paying the order in full.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have issued a refund of *** for your granddaughter's second shipment. Please allow 3-5 business days for these credits to post.
Your granddaughter's Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
They will ship you packages WEEKS in advance and will try every way to get you to pay for the product.
Problem Date: 7/3/2020
"Purchase Date": 10/30/2019
Order #: XXXXXXXX
Account #: XXXXXXXX
Charged Amount: ***
This company is absolutely ridiculous. I had signed up for the free trial that they give you, not reading the reviews that I had seen everywhere online warning people about how the product does not work and how their business is based on stealing money. After my 60 days of using the product and not seeing any results, I went to chat with a representative to try and get my money back. Not only did the representative redirect me to another plan, she refused to cancel and accept my return stating that it was "not available." This was within the 60 day money back guarantee. A couple days later I noticed a package on my front porch, behold another package. I instantly went onto live chat again to speak with a representative and was met with roughly the same answer. They did not want to cancel my subscription. I had then told the representative I wanted to close my account and weirdly enough, they accepted. I thought everything was fine there after but many months later to present day, I had received outstanding bills for *** for a product that I had believed I canceled. I didn't want the subscription box nor did I ask for it. The representative closed my account but somehow my subscription still stood. I had made my intentions clear as day for all the times I had contacted customer support but they had still managed to charge me and threaten me with collection. This is absolutely unacceptable.
I demand for a clearance of the amount charged to my name. I did not want the product and I had made that abundantly clear to all the representatives. This had been a months long debacle that I just can't solve without the help of the Revdex.com. Threatening people with a collection agency is not the way to get money.
Mr. ***
*** Power ***
*** XXXXX-XXXX
Date: 07/16/20
Complaint ID: XXXXXX
Account Number: XXXXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
While you may notice a trend with the reviews or complaints regarding our continuity program, happy customers generally do not leave any kind of reviews regarding their experience. Please keep in mind that the reviews and complaints that the Revdex.com receive are a very small portion of our customers.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
The terms of the online offer state: "Approximately 3-4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of ProactivMD." We regret if you found the offer unclear in any way.
On September 23, 2019, your first shipment, a 30-day supply, was sent for a total of ***
On October 30, 2019, your second shipment, a 90-day supply, was sent and invoiced for a total of *** for which payment has never been received. Invoices were sent monthly advising of this outstanding balance.
However, as a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining account balance of *** for your second shipment. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I am a little upset that I had to resort to the Revdex.com in order to have a positive output from the company. However in doing so, they finally responded to my pleas of assistance.
I cancelled my subscription like 3 times and I keep getting messages of my next shipment I do not want to buy anything no more since I had a bad reaction to it . Stop sending me messages of my next shipment I don't want it no more it did not work it made my face worse
Dear Ms. Camarillo,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced a potential reaction with Proactiv�®, as you have stated. We show that one of our customer specialists has already spoken to you about your experience.
Our records show that you initially ordered on February 8, 2020 with your entry kit being sent shortly after. On March 4, 2020, you requested to cancel but accepted an offer to postpone your account.
On June 30, 2020, we received another cancellation request, at which time your account was promptly cancelled.
Your Proactiv�® account is closed with only one shipment having been sent. Nothing further will ship or bill.
Sincerely,
*** D.
Consumer Affairs
Unauthorized payment
Hi Revdex.com, I ordered Proactive+ online 3 days ago as it was offered more affordable than buying the product in the pharmacy. When I placed the order. It says I will only pay $39.95 and that's what the confirmation receipt says too but it turned out I got charge $57.93. And then this morning I received a bank notification saying I have been charged another $57.94 from Proactiv+ at 2am. I did not authorize this transaction. please help me get refund or possible just cancel this subscription. I did not receive the product yet and I am already experiencing this inconvenience. I feel like the company and their service cannot be trusted. Please help me correct these unauthorized transactions and the overpayments they are taking from my account.
Order Confirmation #: ***
Order Date: 06/20/2020
Item Ordered Qty Price
Proactiv+ Teen Regimen Set 90-day Supply. BHCE3G 1 C$39.95
Subtotal C$119.85
Shipping FREE
Total C$39.95
Please refund the extra payment, and the unauthorized recent transaction from my credit card
Date: 07/12/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
More specifically, the online offer stated: "Proactiv+ Teen Regimen Set, 90 Day Supply. WHEN YOU ORDER PROACTIV+ TODAY, YOU'LL ALSO RECEIVE AN EXTRA AND FREE SHIPPING! For today's 90-day Teen Regimen Set, you will be charged 3 installments of:
1st Installment:
$39.95 charged on shipment (Free Standard S/H)
2nd Installment:
$39.95 charged approximately 4 weeks from date of shipment
3rd Installment:
$39.95 charged approximately 8 weeks from date of shipment
Approximately 12 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of Proactiv+. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of $39.95 plus $5.99 for shipping and handling per installment, unless you call to cancel. Applicable taxes will be added to your first installment."
Our records indicate that you placed your initial order on June 20, 2020, for Proactiv(r) via the website. Your payment is submitted to your credit card's issuing bank for approval at the time your order is placed. This may not always be the same date that we charge your credit card. Funds in the amount authorized are often held by your financial institution for 3-5 business days and may not be available to you during such time. Procedures vary amongst financial institutions and you may want to check with your financial institution in terms of how it handles authorizations. Typically, in any case, the amount authorized does not appear on your statement just the amount ultimately charged.
Per the terms of the online offer, on June 23, 2020, your first shipment, a 90-day supply, was sent for a total of $137.83 (included $17.98 sales tax) to be billed in 3 installments over 28-day billing cycles with any applicable tax applied to the first payment. The first payment of $57.94 was charged at the time of shipping, leaving a remaining balance of $79.89.
Your Proactiv(r) account is closed with a remaining balance of $79.89. Your last two payments will process via the schedule listed on your invoice.
Sincerely,
***.
Consumer Affairs
I purchased a set of products from the Kiosk, and when it came time to pay I swiped my card. After several minutes it seemed as if the system was not processing, so unfortunately I swiped my card again. The system processed that payment immediately, and then I received one set of products. I was charged two times and when my bank investigated the double charge, they denied my claim and would not return my money! Not fair, and I know they could check the inventory and see that two sets were not given to me. I was charged 120.57 for ONE set of products!
Proactiv Automated Kiosk
***5
Product_Or_Service: Proactiv+ 3 piece system
Other (requires explanation) I would like my money returned for the product I was chagred for and did not receive.
Date: 07/12/20
Complaint ID: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Proactiv(r) kiosks are independently leased and are not affiliated with Proactiv(r) online or our Activ(r) member discount program. Returns are handled at the original point-of-purchase and the return information is printed on the sales receipt along with a toll free phone number (***) for return instructions or inquiries. You may also contact:
Zoom Systems
***
Sincerely,
***
Consumer Affairs
My credit card was charged $69.84 on June 23, 2020 for something I did not purchase or authorize. I called Chase and let them know of the fraud purchase. Now I have to get a new card and update my payment info on all sites. Very frustrating and inconvenient!
It sounds like many people are experiencing the same issue I am with Proactiv. How do they continue to get away with this?
Dear Ms.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
To insure that we have a comprehensive record of this matter, a Customer Specialist will be contacting you within the next few business days by email.
Sincerely,
*** D.
Consumer Affairs
I was automatically shipped and charged for a 90 day supply of their product.
I was not informed that I would receive automatic shipments and be automatically billed for future products. I ordered the 30-day supply kit on May 20th. On June 14th I received an email saying my 90-day order was shipped and I was charged $39.86. On June 16th, I spoke to 2 different people on ProActiv's chat online and was not given any resolution to this. I was told I could only receive a refund after I sent back the product that I was being sent. I would still have to pay for shipping and handling.
I would like to be reimbursed immediately for products I did not order. I would also like to be reimbursed for shipping and handling for having to send back a product that I did not authorize to be sent to me.
Ms. ***
*** Cv
*** XXXXX-XXXX
Date: 07/08/20
***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on May 20, 2020.
Per the terms of the online offer, on June 14, 2020, your second shipment, a 90-day supply, was sent for a total of $105.74 (included $8.97 s&h plus $6.92 MS sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $39.86 was charged at the time of shipping, leaving a remaining balance of $65.88.
However, as a gesture of goodwill and in an effort to resolve this matter, I have issued a refund of $39.86 for your second shipment and removed the outstanding balance of $65.88. Please allow 3-5 business days for this credit to post to your financial account.
As your second shipment was sent within the terms of the online offer, we are unable to reimburse any return shipping costs you may have incurred.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
I cancelled my account in June of 2019. Proactiv still sent out a shipment I did not want then proceeded to bill me for a later date than the date of my cancellation. I returned the shipment (and paid for return shipping to them with signature required shipping via USPS). Until this day I am receiving notices from collections agencies regarding this bill from Proactiv. This is horrible business practices and I know I am not the only or the first person they have done this to. It is highly unfair and unprofessional and against customers wishes.
Other (requires explanation) I want proactiv to stop sending my information to collections agencies when they received my return of the shipment they should have never sent out. That was in their own error and received their products back from me and still demand money from me. Proactiv needs to correct this and stop sending my information to collections agencies for a product they received back from me.
Mr. ***
Apt 1
***
*** XXXXX-XXXX
Date: 07/08/20
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on August 31, 2015. We regret we have no record of a cancelation request prior to June 15, 2019.
On May 6, 2019, your fifteenth shipment, a 90-day supply, was sent and invoiced for a total of $143.51 for which payment has never been received.
On June 15, 2019, per your request, your account was cancelled. While your account was cancelled at that time, orders which have been sent prior to cancellation continue to bill until paid in full or are returned for credit. To date we have no record of your fifteenth shipment being returned for credit.
However, as a courtesy, on June 17, 2020, the outstanding balance of $143.51 was removed for your fifteenth shipment and North Shore Agency was notified to remove your account from collections. Please consider any invoices after this date as having crossed in the mail.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
I cancelled my subscription Prior to "said date " of shipment, which I did not wish to receive any further and am being sent to collections.
I called proactiv customer service and requested to cancel my subscription and account. I explained that I wished to cancel my account. The gentlemen I spoke with in November 2018 would not allow me to cancel, said that he would postpone the next shipment and then would automatically be cancelled in March. I contacted them again in May confirming that my account had been cancelled to which I was told yes. The next 2 weeks, I received an invoice for a shipment that I didn't request nor did I activate or receive. I then received multiple bills for that large order that I did not request nor receive.
This has now been turned over to collections for something that I did not receive nor want after I tried to cancel 6 months previous.
I would please like this outcome to be cleared off of my closed account and I would like the bill from North Shore Agency collections recalled and cancelled.
Ms. ***
*** S ***
*** XXXXX-XXXX
Date: 07/05/20
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on September 18, 2018. We regret we do not have record of a cancellation request prior to May 10, 2019.
On April 17, 2019 your third shipment, a 90-day supply, was sent and invoiced for a total of $109.72 for which payment has never been received. While statements were sent monthly advising of the outstanding balance, we have no record of any prior contact to discuss this balance. We strive to assist customers with any billing or shipment issues they may have, but we must be notified in a timely manner. We have not record of any contact since this shipment was sent over a year ago.
However, as a gesture of goodwill and in an effort to resolve this matter, we have reached out to North Shore Agency to remove your outstanding balance and to cease all billing efforts. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
website requires you sign up for a subscription for products, but does not have an option to cancel the subscription on their website. CSR delay/avoid
Website requires you to sign up for a subscription service to purchase products but there is no option or mention of how to cancel that subscription. I had to contact their customer service who then ignored and delayed cancelling until I asked about it several times.
Requirement to have ability to or at least directions for cancelling subscription on website. Customer Service should also cancel subscription when asked to, the first time.
Date: 06/30/20
***
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv(r) via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. At the time of purchase, it is stated that customer may call customer service to cancel their membership at anytime. However, customers may also request cancellation by email or by contacting us via chat.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on May 31, 2020. At that time, you opted to begin with a 90-day supply, which would be billed in three installments.
On June 1, 2020, your first shipment, a 90-day supply, was sent for a total of $89.85 to be billed in 3 installments over 28-day billing cycles. The first payment of $29.95 was charged at the time of shipping, leaving a remaining balance of $59.90.
On June 7, 2020, you contact customer service via online chat to cancel your membership. Our representatives do ask additional questions prior to cancelling to provide alternatives to cancellation reasons such as too much product or cost. However, your account was cancelled during this chat per your request.
Your Proactiv(r) account is closed with the outstanding balance of $59.90 for your first shipment, which will bill according to the schedule listed on the included invoice. Nothing further will be shipped.
Sincerely,
***
Consumer Affairs
I have contacted y'all today to cancel my membership today and they claim they did but I never got no cancel email and they claim I still have to pay
r: *** I like to dispute or get the whole amount waived off from my account.
I have contacted y'all today to cancel my membership today and they claim they did but I never got no cancel email and they claim I still have to pay $23.45 for my installments plan I have ask them if they can waive the whole amount or dispute it but they tell me they can't my order number is Order Number: *** and account number is C
I have contacted y'all today to cancel my membership today and they claim they did but I never got no cancel email and they claim I still have to pay $23.45 for my installments plan I have ask them if they can waive the whole amount or dispute it but they tell me they can't my order number is Order Number: *** and account number is Customer Number: *** I like to dispute or get the whole amount waived off from my account.
Date: 06/30/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on May 31, 2020. At that time, you selected the option to begin with an extra large supply to billed in three installment payments.
On May 31, 2020, your first shipment, an extra large supply, was sent for a total of $95.23 (included $14.99 overnight s&h plus $5.39 PA sales tax) to be billed in 3 installments over 28-day billing cycles. The first payment of $45.33 was charged at the time of shipping, leaving a remaining balance of $49.90.
On June 10, 2020, per your request, your account was cancelled. In addition, as a courtesy, part of your remaining balance, $26.45, was waived, reducing your outstanding balance to $23.45.
As a further gesture of goodwill and in an effort to resolve this matter, I have removed the outstanding balance of $23.45 for your first shipment.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
Can you send me a receipt with proof so I know?
Date: 07/15/20
***
Dear Ms.,
Thank you for the opportunity to respond. We are sending you a letter confirming your Proactiv(r) account is closed with a zero balance. Please allow 7-10 business days to arrive this letter by mail.
Again, your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered one of their products online from ebay.com and the person I ordered it from opened an account in my name and I had no way to access it to...
Okay so about a year ago ( around summer 2019) I wanted to try one of their 30 day products but I wasn't able to make the purchase off of their website because they didn't accept paypal (i was also only 16 at the time). So I ordered it off of ebay thinking it was a one time thing and it turns out the person I bought it from opened an account in my name and set up reoccurring payments(about every 90 days) then deleted his card so I got the bill. I don't even know if he paid for the first one but it costed me $60. It didn't occur to me right away since they were coming every 90 days and Ive moved from that adress
They're threatening me with collection agency's when someone literally set up a free trial scam on me.
Date: 06/28/20
Complaint ID: ***
File Number: ***
Dear Mr.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control. Also please be advised that Proactiv(r) has no authorized resellers on eBay.
To better assist you and to insure that we have a comprehensive record of this matter, a Customer Specialist will be contacting you within the next few business days. You may also contact Account Specialist *** directly at ***, 1pm to 9:00pm EST Monday - Friday.
Sincerely,
***
Consumer Affairs
They have taken over $50 out of my bank account without my permission. Even after I cancelled my account with them and contacted them and told them I didn't want what they sent and I'd appreciate my money bk. They have also caused me two $35 overdraft fees. I purchased the $19.98 kit from them. Then without my approval they have charged me over $50 for something I never ordered. I do not think they deserve an A rating more like an F or lower if you can give it to them.
Dear Ms.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We make every effort to be forthcoming regarding our promotions and offers for Proactiv�® via the website, TV infomercials, inbound sales phone line, print materials, product packaging and billing. The information regarding the terms of the online offer and the continuity program are provided in the shopping cart prior to any personal information being entered. These terms are bold and in the same size font as the rest of the page. Before customers may finalize their purchase they must check a box that states they agree to the terms of the purchase. The products are also shipped with information reiterating the terms and benefits of membership.
On May 18, 2020, your second shipment was sent as scheduled, to be billed in three installments with the first installment paid at the time of shipping.
On May 19, 2020, per your request, your account was canceled. However, orders which have shipped prior to cancellation continue to bill until paid in full or are returned for credit. To date we have no record of your second shipment being returned for credit. Therefore, billing continued as scheduled and the second installment was processed, leaving one remaining installment.
However, as a gesture of goodwill and in an effort to resolve this matter, I have issued a full refund for your second shipment cleared the remaining balance. Please allow 3-5 business days for this credit to post to your financial account.
Your Proactiv�® account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
I ordered the product on my cell phone so they need to check their moblesite bc at the time I purchased it the site went down and I wasn't even sure I had purchased the product bc their site crashed on me. Just bc you may have terms in bold for someone to click on does not help them to know that means you are going to rob them for the next 3 months. You need to have that wrote out for them to be able to say yes or no too. And if they say no leave them alone and their money. Having these kinds of things hiden is what scam artists do.
I cancelled last month and requested to return product for refund. My membership never got cancelled and I got billed, after being told I'd get a refund. I went online today to have my membership cancelled. He cancelled my membership, but won't process a refund. I had an allergic reaction and cannot use what I ordered anymore. He said my account balance was zero, and I said OF COURSE IT IS because they just took the last monthly installment. They waited after telling me it was taken care of to bill me another monthly installment. I'm incredibly upset and I want my money back. Now because it's past 60 days, even though you list a money back guarantee, but you don't follow it, it's unlikely I'll get my money back. I'm going to file a formal complaint. The public deserves to know the scams this company uses. Thanks for nothing proactiv. You used to be a good company.
Dear Ms.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret if you provided any inaccurate information when you spoke with our customer care ***.
Our records indicate that on June 17, 2020, our Consumer Affairs *** attempted to contact you to document your reaction. While we were not able to reach you at that time, a refund was issued for your second shipment, less shipping and handling.
Your Proactiv�® account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
I have never ordered anything from Proactiv, but I keep getting a bill from them.
I am being billed continuously for items I never ordered directly from Proactiv. I bought Proactiv from a seller on eBay in January or February of this year. I paid the seller the amount advertised and it was delivered with no issues. The seller cancelled my subscription as promised with no issues. Then I began receiving bills from Proactiv saying I had a past due balance of $134+. The credit card number on the bill is not mine, it is the seller's from eBay. I called customer service at Proactiv, but was told I needed to speak to a Customer Specialist, but none were available. I do not feel I owe this money to Proactiv, that it is the seller's responsibility who sold it to me on eBay. I have paid my portion that was advertised. I do not have the customer # or order # as I have returned the last unopened bill back to Proactiv. You can look up the account under
I would like the balance taken off of my name and to stop receiving bills for something I did not order from Proactiv.
I have also emailed Proactiv directly, and they responded by saying they have adjusted the balance off of the account and closed it. So as long as I don't receive another bill from them again next month, then it has been taken care of.
ordered in April,had an allergic reaction,requested cancellation in May.received an email for collection notice for a "Sep shipment" I did not receive
I ordered proactiv in April 2019 and requested to cancel within the return policy, the representative had a brilliant idea to try another product, I told her she could send it to me but to still close up my account. I received the sample products and were even worse and I contacted customer service again (around Sept) and the lady said she cancelled my account and I can keep the bottles which of course I threw away. Few months after I started receiving correspondence (mail) which I never open as I didn't want to have anything to do with them. Till today 05/22 I got an email that stated "final attempt" so I open and saw a collection advice. I called them immediately and stated I don't owe them anything, they said I owe them for a package that was delivered in October. I stated to them I never received any package and I have long moved on from them. She refused for me speak to a supervisor,refused to transfer me to the billing department, refused to close my account and most importantly refused to clear the balance for a shipment I have nothing to do with.
I want my account closed, and the balance cleared and no further communication from Proactiv
Date: 06/24/20
Complaint ID: ***
Account Number: ***
File Number: ***
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced a potential reaction with Proactiv(r), as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on March 22, 2019.
On May 27, 2019, we received your request to cancel as you were not happy with the results. At that time, you were offered, and accepted, to have a different formula sent free of charge and to postpone your next shipment until October 1, 2019. We regret if it was not your intent to accept this offer.
On October 1, 2019, your second shipment, a 90-day supply, was sent and invoiced for a total of $63.44 for which payment was never received. Invoices were sent monthly advising of the outstanding balance for this shipment.
On May 29, 2020, we received communication that you had not received your second shipment. While we had received no previous communication that you had not received that shipment, as a courtesy, the outstanding balance for your second shipment was cleared.
Your Proactiv(r) account is closed with a zero balance. Nothing further will be shipped or billed.
Sincerely,
***
Consumer Affairs