Proactiv Company Reviews (%countItem)
Proactiv Company Rating
Address: 100 N Sepulveda Blvd #1400, El Segundo, California, United States, 90245-5602
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Proactive keeps billing me for products I did not order or receive and now I'm being threatened with collections.
In February of this year I made a one time order from Proactive for the amount of *** which came right out of my account. After receiving my order I was sent another email saying I had a shipment on the way. The email had no order number or amount due and I never ordered anything else so I called to cancel my account with them and make sure I was not charged for anything other than my first and only order. They confirmed I would not be charged for anything else and my account was cancelled. Since then they are claiming I owe them *** and are threatening collections. I refuse to pay for something I didn't order or receive. On August 6th they sent me another email saying my order had been shipped and I received a box with two items I never ordered. I don't want these items at all but I don't think I should pay for the shipping to send them back.
I want the amounts I do not owe resolved. I want proof I am not in collections and that my credit has not been affected my this since I have to pay to see my report. I also want a guarantee that I will not be bothered or charged by Proactive again for something I did not order. Lastly I want labels sent for free shipping to send the box back I received.
Date: 10/08/19
Complaint ID: ***
***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on February 17, 2019. As part of the initial purchase, customers are enrolled in the Proactiv(r) member program and are informed they will receive automatic shipments approximately every 12 weeks, and that each shipment will be charged to the card provided in 3 installments approximately every 4 weeks, until they contact customer service to cancel or make changes to their membership. The products are also shipped with information reiterating the terms and benefits of membership.
On March 5, 2019, following a brief backorder delay, your initial shipment, a 30-day supply, was sent for a total of CAD *** (including CAD *** ON Sales Tax) and was billed to the credit card provided.
On March 27, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of *** (including CAD *** s&h and CAD *** ON Sales Tax) to be billed in 3 installments over 28-day billing cycles. The first installment of CAD *** was billed at the time of shipping, leaving a remaining balance of CAD ***
On April 25, 2019 we attempted to process your second payment of *** for your second shipment, but your charge card was declined by your financial institution. Several invoices have been sent informing you of your total remaining balance of ***
As a gesture of goodwill in an effort to fully resolve this matter, your account has been cancelled, and the remaining balance of *** for your second shipment has been cleared. There is no need to return the second shipment. Also, Skylink Receivables has been notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Multiple unauthorized charging from my account, and I have never even ordered anything.
Merchant name Proactive - transaction type - card number entered by merchant
Refund! And close your *** company.
. ***
***
***, *** XXXXX-XXXX
Date: 09/30/19
Complaint ID: XXXXXX
File Number: XXXXXXXXXA
Dear . ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
We have been unable to locate a Proactiv(r) account in your name with the information provided. Therefore, the only way we will be able to locate any of the transactions in question, is with your full credit/debit card numbers. Without these, we are unable to search for a Proactiv(r) account that may have been opened using the credit/debit cards in question.
To insure we have a comprehensive record of this matter, a Customer Specialist will be contacting you within the next few business days. You may also contact Account Specialists *** or *** directly at X-XXX-XXX-XXXX, during the hours of 8:30am to 4:00pm EST, Monday to Friday.
Thank you for your understanding in this matter.
Sincerely,
***
Consumer Affairs
I sign up to get my Proactiv kit every 90 days. I sign up early janaury 2019....My first two shipments took four six weeks to receive.
***
I've been charge in advance for kits never recieved on time.
My last 90 day kit was ship August 27,2019 and never arrived. When I check the tracking number proactiv custumer service gave me it said delivered september 6,2019. But is wasnt I check with the *** ground as I was told numberous times by customer service that this was the shippping menthod. I later learn that was a lie.
I've called a number of times and got nothing different answers from everyone you talk too.
So I paid for kit I was told I wouldnt get till Sept 23,2019 and they couldnt over night the kit I paid for.
I would like to recieve a FULL REFUND and only be charge for a replacement kit once i recieved it. Also i ve rewuested thst my kits be overnight not ship *** ground or postal service to ensure i get the shipment on time
XXXXX-XXXX
Date: 09/30/19
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of Proactiv(r) on March 14, 2019.
On March 14, 2019, your first shipment, a 90-day supply, was sent via FedEx Overnight for a total of *** (including Free s&h) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, with the remaining 2 installments of *** each being billed on April 13, and May 13, 2019, respectively.
On June 6, 2019, your second shipment, a 90-day supply, was sent for a total of *** (including *** s&h, and *** NY Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, with the remaining 2 installments of *** each being billed on July 14, and August 11, 2019, respectively.
On August 29, 2019, your third shipment, a 90-day supply, was sent for a total of *** (including Free 2-Day s&h, and *** NY Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, leaving a remaining balance of ***
On September 7, 2019, we received notice that you had not received your third shipment. While FedEx shipping records show delivery on September 6, as a courtesy, on September 9, a complimentary replacement was sent via FedEx 2-Day service, that tracking records show was delivered September 11, 2019. A credit of *** was also applied to your account as an additional courtesy, leaving a remaining balance of ***
On September 9, 2019, per your "Live Chat" request, your Proactiv(r) account was cancelled.
As a gesture of goodwill and in effort to resolve this matter, we have cleared the remaining balance of *** for your third shipment.
Your Proactiv(r) account is closed with a zero balance and nothing further to be shipped or billed.
Sincerely,
***
Consumer Affairs
My card was fraudulently charged starting in July and Proactiv continued to charge my account over *** in 1 month. I never have used this company.
Starting 7/31 my account was charged multiple times a day and multiple amounts from TPC Proactiv even though I have never used them.
I called my bank on 8/15 to let them know about these charges being fraudulent but Proactiv continued to charge me. Again I have never used Proactiv never talked to them.
When I called Proactiv to ensure they are no longer charging me they some how had received my new account number and were charging it again for fraudulent charges.
I want this fake account stopped and turned off from Proactive and all the charges to be dropped.
. ***
***
***
Date: 09/25/19
Complaint ID: ***
File Number: ***
Dear***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
We have been unable to locate a Proactiv(r) account in your name with the information provided. Therefore, the only way we will be able to locate any of the transactions in question, is with your full credit/debit card numbers. Without these, we are unable to search for a Proactiv(r) account that may have been opened using the credit/debit cards in question.
To insure we have a comprehensive record of this matter, a Customer Specialist will be contacting you within the next few business days. You may also contact Account Specialists *** or *** directly at ***, during the hours of 8:30am to 4:00pm EST, Monday to Friday.
Thank you for your understanding in this matter.
Sincerely,
***
Consumer Affairs
Proactiv continues to charge my account after cancelling subscription to a product that did not work.
Contacted business, was hassled when I asked to cancel subscription. Have since been charged monthly even after cancelling.
Refund Immediately and stop charging my account
Date: 09/25/19
Complaint ID: ***
***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of Proactiv(r) on June 17, 2019.
On July 11, 2019, per the terms of the agreement, your 2nd shipment, a 90-day supply, was sent for a total of *** (including *** s&h, and *** PA Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, leaving a remaining balance of ***
Also on July 11, 2019, per your "Live Chat" request, your Proactiv(r) account was cancelled. While your account was cancelled at that time, orders that have already processed at the time of cancelation will be shipped and will continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee. As our records show your shipment was not returned, your remaining 2 installments for your 2nd shipment, *** each, were billed on August 8, and September 5, 2019, respectively.
On September 23, 2019, a chargeback dispute was received from your financial institution regarding the third installment of your 2nd shipment. As the installment had been processed within the terms of the online offer, this balance was added back to your account, creating an outstanding balance of ***
As a gesture of goodwill and in an effort to resolve this matter, I have cleared the outstanding balance of $33.94 for your 2nd shipment created by the chargeback. Please consider any invoices received after this date as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Billed *** for an item I have never ordered or have done business with before.
Billed *** for item *** description: ***
I have never ordered from this company before. I have contacted them many times via mail and keep getting invoices every month.
Current Invoice is dated 8/20/19
Customer #: ***
Order #
Stop sending me invoices for products I NEVER ordered. This is a SCAM as I have read other prople have had these issues. Sounds very fishy. Thank you
Date: 09/17/19
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control. We apologize for any inconvenience this process may have caused.
Our records indicate that an account was opened in your name on June 10, 2019, at which time orders began shipping. If you did not open this account and if you feel that your charge card has been compromised, and have not already done so, please contact your credit card company for further action.
In an effort to fully resolve this matter, the Proactiv(r) account in your name has been flagged as Suspicious Activity to ensure the account cannot be reopened and the outstanding balance has been removed.
Please rest assured that the Proactiv(r) account in your name is closed with a zero balance. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I cancelled my subscription SEVERAL TIMES yet I continue to receive bills and now threats of collection action.
I subscribed to Proactiv service for acne treatment products several years ago for my son. Now that he is grown and on his own , I wished to cancel to service. I have called several times to cancel. Each time the agent has had "computer problems " making the cancellation process very lengthy. I continue to be billed for product I did not order and have not received. Today I received a threatening email from a *** (no contact info provided) stating that collection procedures would begin if I don't submit payment. I will not pay for something I did not order/receive. I expect Proactiv to cancel the account and cease harassment.
Cancel account and stop harassment for payment.
Front *** XXXXX-XXXX
Date: 09/05/19
***
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on August 12, 2011.
On March 24, 2019 we attempted to process your 1st payment for your 34th shipment in the amount of *** but your charge card was declined by your financial institution. As your account had previously been in good standing, your account was updated to "Bill Me Later" status, allowing future shipments to be sent with billing statements to minimize any disruptions to your shipments.
On March 26, 2019, per the terms of the agreement, your 34th shipment, a 90-day supply, was sent for a total of *** (***) with the 3-payment due dates listed on the enclosed invoice.
On June 8, 2019, per your telephone request, your Proactiv(r) account was cancelled. We regret we have no prior cancellation request on file. As our records indicate we have not received payment for your 34th shipment and have not received the shipment back at our facility, invoices have been sent monthly advising of the remaining balance.
As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the remaining balance of *** for your 34th shipment. Please consider any invoices received after this date of this correspondence as having crossed in the mail.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was to cancel account and stop billing. The company is finally agreed to do this. I'm satisfied.
I signed up under a wrong pretense that their product costs *** but after cancelling I was told I owe ***
***
I ordered ProactivMD as a promo, and before I realized I was supposed to cancel, they had charged me *** upon which I cancelled my account. A few weeks later I received a package of products which I figured, it's what I paid for when they charged me *** I now received an email stating that I am being sent to collections for *** that I still owe. This is dishonest and should be highlighted and noted on their website or stated that *** is just a promo / trial size price.
I will send the products back and would like my account removed from collections.
My account removed from collections and the balance cleared
XXXXX
Date: 08/28/19
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on January 20, 2019. As part of the initial purchase, customers are enrolled in the Proactiv(r) member program and are informed they will receive automatic shipments, to be billed in 3 monthly installments, until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the terms of the offer unclear in any way.
On January 21, 2019, your initial shipment, a 30-day supply, was sent for a total of *** and billed to the credit card provided.
On February 12, 2019 we attempted to process your 1st payment for your 2nd shipment in the amount of *** but your charge card was declined by your financial institution. As your account had previously been in good standing, your account was updated to "Bill Me Later" status, allowing future shipments to be sent with billing statements to minimize any disruptions to your shipments.
On March 1, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent and invoiced for a total of *** (***). Our records indicate that to date we have not received payment for this scheduled shipment, nor received the shipment back.
On March 8, 2019, per your "Live Chat" request, your Proactiv(r) account was cancelled.
As a gesture of goodwill and in an effort to fully resolve this matter, the remaining balance of *** for your 2nd shipment has been cleared.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you! It helps a lot.
Continually charging for an subscription when a 1 time purchase was mand and authorized.
This company is extremely misleading. I ordered a product for a 1 time purchase and then was continued to be charged for products I did not order. When I called to cancel they told me that the product had already been shipped. Was also told it was in a warehouse and in fact had not been shipped. However since they already charged my card without authorization and scheduled a shipment which I also did not authorize that they could not do anything about it. I would have to wait to receive the product and return it my own expense. This company is complently a scam.
This product to never be delivered and the full amount of 33.94 plus any ridiculous shipping cost they try to scam me out of to return an unwanted, unauthorized charge to my account
XXXXX-XXXX
Date: 08/28/19
***
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of Proactiv(r) on July 19, 2019. As part of the initial purchase, customers are enrolled in the Proactiv(r) member program and are informed they will receive automatic shipments, to be billed in 3 monthly installments, until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website and is included below as a courtesy, for reference:
"Approximately 3-4 weeks after your first order is shipped, and then approximately every 12 weeks thereafter, you will be sent a new 90 day supply of ProactivMD. Each shipment will be charged to the card you provide today, in three installments, approximately every 4 weeks at the guaranteed low price of *** plus *** for shipping and handling per installment, unless you cancel. There is no commitment and no minimum to buy. Please note exact shipment times may vary. To customize or cancel future shipments, call customer service anytime at (XXX) XXX-XXXX or login and chat with us online between 8am-10pm EST." The products are also shipped with information reiterating the terms and benefits of membership. We regret if you found the terms of the offer unclear in any way.
On August 13, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of *** (including *** s&h) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, leaving a remaining balance of *** Also on that date, per your telephone request, your Proactiv(r) account was also cancelled.
As a gesture of goodwill and in an effort to fully resolve this matter, there is no need to return the second shipment, please feel free to keep it with our compliments. Your second shipment has been refunded in full, and the remaining balance of *** has been cleared. Please allow 3 to 5 business days for the refund of *** to post.
Your Proactiv(r) account is closed with no further balance owed. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Need refund for charges made to my debit card. I never ordered your product.
REF
Date: 08/20/19
***
***
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control. If you feel that your charge card has been compromised, and have not already done so, please contact your credit card company for further action and to report any charges you did not authorize. We apologize for any inconvenience this process may have caused.
In an effort to resolve this matter, the Proactiv(r) account in your name has been flagged as Suspicious Activity to ensure the account cannot be reopened.
Please rest assured that the Proactiv(r) account in your name is closed with a zero balance. Nothing additional will be shipped or billed.
Sincerely
I cancelled my proactiv account with Truebill in June of this year because I couldn't afford to be bill constantly and I wasn't seeing any results. But two months later my credit card has been charged. This is really frustrating and annoying I just want proactiv to stop charging me.
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Orders that are shipped prior to cancellation continue to bill until paid in full or are returned for credit within the 60-Day Money-Back Guarantee.
As a gesture of goodwill, we've issued a refund of the full amount for your second shipment. Please allow 3-5 business days to view this credit.
Please rest assured, your Proactiv account is now closed with no further balance owed. Nothing further will be shipped or billed.
Should you have additional questions regarding this, please feel free to contact me directly.
Sincerely,
*** D.
Consumer Affairs
Ok. Thanks for clarifying my issues.
(this complaint is against The Proactiv Company, ***)
When it wan't working as advertised they were called and I was told they would call me. No one called after 48 hours. When I called again I was told I had called and cancelled. I told them I had not cancelled and was waiting for a call. They said again I would get a call within 48 hrs. They did call again! When I called again, I was told again I had cancelled! I again told them I had not! I asked to speak to Supervisor (I had tried to call corp. office). They didn't care about their product not being as advertised. She just said stop using it and they automaticly cancel people with telling them. This is after I had sent *** on the Proactive. The product worked at first, then it seemed to cause breakouts after 3 months.
Return all my money. Shipments - 12-28-18, 1-3-19, 3-15-19, 5-23-19
Date: 08/14/19
Complaint ID: ***
Account Number: ***
File Number: ***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced any issues with the Proactiv(r) products, as you have stated. A Customer Specialist will be contacting you within the next few business days to discuss your experience. It is of utmost importance to us that any issues are documented and addressed.
Our records reflect you enrolled online for automatic shipments of Proactiv MD(r) on December 28, 2018. At that time, your initial shipment, a 90-day supply, was sent for a total of *** (including *** OH Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, with the remaining two installments of *** each being billed on January 27, and February 26, 2019, respectively.
On March 21, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of *** (including *** s&h, and *** OH Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, with the remaining two installments of *** each being billed on April 18, and May 16, 2019, respectively.
While we strive to assist customers with any issues they may have with our products, we must be notified in a timely manner. Proactiv(r) does offer a 60-day Money-Back guarantee, during which time customers may return their shipments for a full refund less shipping and handling. We regret we have no record of being contacted prior to July 9, 2019 regarding any issues, after the guarantee had expired for both of your shipments. Your account was cancelled at that time.
Your Proactiv MD(r) account is cancelled, with no additional balance owed. Nothing further will be shipped or billed.
Sincerely
They charged me more than the invoice I was given. They added me to an auto renew that I did not sign up for. They won't refund me my money easily.
They charged me more than the invoice I was given. They added me to an auto renew that I did not sign up for. They won't refund me my money easily.They want to mail me a return label (7-10) business days, then I mail the item(s) back to them and then they have another 7-10 business days to process the refund after they receive the package. They can't email me the return shipping label.
I want my refund ASAP considering I was charged more for the product than the email receipt I have and also I don't want to have to wait 1-2 months for the refund. It's now 2019 and we have the technology clearly for this process to not be this way.
Date: 08/13/19
***
***
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect that you enrolled online for automatic shipments of X-Out on May 12, 2019. As part of the initial purchase, customers are enrolled in the X-Out member program and are informed they will receive automatic shipments until they contact customer service to cancel or make changes to their membership. This information is clearly stated on the order page of our website. The products are also shipped with information reiterating the terms and benefits of membership.
On May 17, 2019, your initial shipment, a 30-day supply, was sent for a total of *** (including *** MA Sales Tax) and was billed to the credit card provided.
On June 10, 2019, per the terms of the agreement, your second shipment, a 90-day supply, was sent for a total of *** (including *** s&h, and *** MA Sales Tax) to be billed in 3 installments over 28-day billing cycles. Your first installment of *** was billed at the time of shipping, and your second installment of *** was billed on July 8, 2019, leaving a remaining balance of ***
On July 30, 2019, per your telephone request, your X-Out account was cancelled, and the 60-day guarantee return process was provided. As a courtesy, pre-paid return labels were also mailed to you for both shipments. To date, we have no record of your shipments being returned for credit.
On August 5, 2019, your third installment for your second shipment, in the amount of *** was billed as scheduled.
While we have no record of your shipments being returned for credit, as a gesture of goodwill and in an effort to fully resolve, I have issued refunds totaling *** for your second shipment. Please allow 3-5 business days for these credits to post to your financial account.
Your X-Out account is closed, with no additional balance owed. Nothing further will be shipped or billed.
Sincerely
Proactive, *** has sent me multiple bills for products NEVER ordered. This is a SCAM bill.
r *** and order number *** and sent bills for products never ordered. The company first placed a scam chasrge on my credit carad for *** The credit company denied the charge. ProActiv is now sending me paper bills for
PROACTIV, *** created a false c
Stop false billing to me and ALL other recipients of SCAM bills
Date: 08/07/19
***
***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
Our records indicate that an order was placed online with your information on May 18, 2019 at which time an order was processed and charged to the card provided. As we were not notified prior to the chargeback by your financial institution regarding the suspicious activity, the balance was added back to the account when the charge was reversed, and the billing continued. We apologize for any inconvenience this process may have caused.
In an effort to fully resolve this matter, the Proactiv(r) account in your name has been flagged as Suspicious Activity to ensure the account cannot be reopened and the outstanding balance has also been cleared. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Please rest assured that the Proactiv(r) account in your name is now closed with a zero balance. Nothing additional will be shipped or billed.
Sincerely,
***
Consumer Affairs
Sent an invoice, never subscribed.
r: ***
Notice Date: 07/19/2019
C
Order Number: ***
Bought a Proactiv set on eBay for *** Paid seller accordingly. Was not informed that seller was going to subscribe me to a Proactiv service, and I never authorized consent to do so. Received a past due invoice in the mail for *** with a notice saying my CC has been declined, presumably from the seller who entered his CC information with my address and name fraudulently on the site. I was never made aware that I would be subscribed, and I NEVER authorized a subscription, and I want my subscription cancelled IMMEDIATELY and my balance owed cleared.
I want my subscription cancelled IMMEDIATELY and my balance owed cleared, as I never knowingly authorized such a transaction.
Complaint has been resolved by the company.
Very disappointed in Proactiv. No stars deserved - in fact should be an option to rate negative stars.
I have been using the renewing cleanser for 30 years.
A few years back Proactiv switched systems and conveniently lost my membership data including the price. I was treated as a brand new customer with the price for three cleansers quadrupling in price!
I still continued to use the product even though customer service is terrible - takes at least 30 minute call to place an order for 3 cleansers. Cannot do it online because it activates the auto enrollment. Total scam!
Yesterday, I called Proactve to place my quarterly order. I looked at my credit card charges today and Proactive charged my credit card 3x the amount I authorized!!!
Proactiv has upped their game to full blown credit card fraud.
Took another 30 minute call to get the charges removed.
Horrible customer service and questionable ethics. I requested to have my credit card data deleted and will NEVER use Proactiv again.
Congratulations after 30+ years of loyalty to your products your lack of good ethical customer service has finally chased me away for good.
The company continues to bill me for product I did not order and did not receive. I explained to them in writing that the charges are not legitimate.
r they have for me is ***. About one year ago I ordered a free sample from them, and then returned it, as I did not want the product. After that, they tried to charge my credit card for a delivery of product, which I did not order and did not receive.
The c
The charge was disputed and removed from my card. I did not hear again from the company until April/May of this year when my credit card company recognized their name and contracted me to see if the charge was mine. It was not, and the charge was removed from my credit card. About a month later, I received a bill via mail. I wrote back to them telling them the charge was not mine, but they continue to bill me, sending "past due invoices."
I would like for them to stop billing me; I will not pay for a product I did not order or receive. I would like for them to remove my name from their records and not contact me in the future.
Date: 08/06/19
***
***
***
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have been on the receiving end of suspicious activity. Please understand that this was not within our control.
Our records indicate that on March 11, 2019, an account was opened online using your information, at which time one shipment was sent and charged in full. On March 25, 2019, this charge was reversed by your financial institution. As we were not notified prior to the chargeback by your financial institution regarding the suspicious activity, the balance was added back to the account when the charge was reversed, and the billing continued. We apologize for any inconvenience this process may have caused.
On July 30, 2019, the Proactiv(r) account in your name was flagged as Suspicious Activity to ensure the account could not be reopened. The outstanding balance has since been cleared.
Please rest assured that the Proactiv(r) account in your name is closed with a zero balance. Nothing additional will be shipped or billed. Furthermore, North Shore Agency has been notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Sincerely
Yes, their response appears to resolve the issue. Thank you very much for your assistance - I do not think I could have done it without your help.
I cancelled my daughters online subscription and even removed my payment source from the website. I keep getting invoices for shipments sent even though I have canceled it. I paid by check for awhile, but they keep sending me invoices. I have refused invoices and returned them with cancel on them, but they are now sending me past due notices. I want them to STOP sending shipments that were NOT authorized and to stop sending invoices. I have NO intention of prepaying any more shipments. I want to be removed completely from their program. Lots of stores sell generic versions and an online subscription is extremely expensive and NOT needed. My Customer service number is XXXXXXX. The invoice order # is XXXXXXXX. The notice is dated 6/26/2019. They want *** People NEED to be allowed to quit the program. Removing my payment source from the site should have stopped them from shipping. Plus my daughter lives in another town and did not receive one 2 months ago.
Product_Or_Service: Proactiv
Order_Number: XXXXXXXX
Account_Number: XXXXXXX
Other (requires explanation) Proactiv keeps billing me and will NOT remove me from the program even though I removed my payment source. I do NOT owe money and they need to allow me to quit the program.
Ms. ***
***
*** XXXXX-XXXX
Date: 07/30/19
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear Ms.,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of Proactiv(r) on August 13, 2017. We regret we have no record of a cancellation request prior to July 12, 2019 or of any of your shipments being returned for credit.
On April 29, 2019, your ninth shipment, a 90-day supply, was sent and invoiced for a total of *** (including *** s&h, and *** IA Sales Tax) for which payment has never been received.
On July 12, 2019, per your written request, your account was cancelled. At that time, as a courtesy, your balance of *** was cleared.
Your Proactiv(r) account is closed with no additional balance owed. Nothing further will be shipped or billed.
Sincerely,
*** D.
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it as they finally closed my account. It is odd they not understand me removing my payment source, but at least they will stop billing me. Thank you for your intervention.
I have purchased the Deep Cleansing Wash. The product smells like its tainted and smells like gasoline.
I have purchased the Deep Cleansing Wash. The product smells like its tainted and smells like gasoline. I have contact multiple customer service lines to get this issue resolved. They keep sending me to a number that has no one in the office. I am worried this product is dangerous for my wifes skin.
I am looking for a full refund so I am able to purchase a new bottle, or possible a different Product from another company.
Date: 07/31/19
***
Dear***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
We regret to learn that you may have experienced any issues with the Proactiv(r) products, as you have stated. Our records indicate that on July 18, 2019 you spoke with one of our specialists who documented your issue under reference number XXXXXXXXXA and advised you would have to contact the original kiosk where the product was purchased.
Please be advised that Proactiv(r) kiosks are independently leased and are not affiliated with Proactiv(r) online or our Activ(r) member discount program. Returns are handled at the original point-of-purchase and the return information is printed on the sales receipt along with a toll-free phone number for return instructions or inquiries. You may also contact:
Zoom Systems
***
***
Thank you for your understanding in this matter.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she DID NOT accept the response from the business.)
I have contacted them with no response on a refund. I have called 3 times and each time I received different answers about a refund. This is very poor service and I would like this investigation to continue or even discontinue doing business with this company.
Thank you for the opportunity to respond.
As previously noted, Proactiv(r) kiosks are independently leased and are not affiliated with Proactiv(r)online or our Activ(r)member discount program. As the products were not purchased from Proactiv(r) online, we regret we are unable to assist with your refund.
If you are have not yet been refunded, please reach out to Zoom Systems for assistance.
Zoom Systems
***
Sincerely,
***
Consumer Affairs
I have contacted X-Out several times and paid my invoices as they come in. They told me on the phone today that I owe them money from Jan. 2019. I sent them the payment in April 2019 , when I received a collections notice. They said I cancelled my subscription on April 13, 2019. I did cancel it because they are double billing me. Every time I would go to ask customer service a question, the man would tell me to fax my debit card info to them to pay a bill that I have already paid. Every time, I paid a bill, they shipped more product, which didn't work either. I called several times and requested my subscription be cancelled to to avail. I kept getting products and bills.
Product_Or_Service: X-Out Face Products
Billing Adjustment I would like for them to fix their records and stop billing me for something that I have already paid for.
XXXXX-XXXX
Date: 07/11/19
Complaint ID: XXXXXX
Account Number: XXXXXXX
File Number: XXXXXXXXXA
Dear ***,
Thank you for contacting us through the Revdex.com. We received your inquiry and sincerely apologize for any miscommunication. We take these complaints very seriously and appreciate the time you have taken to let us know about your experience.
Our records reflect you enrolled online for automatic shipments of X Out(r) on June 17, 2017.
On April 26, 2018, your seventh shipment, a 60-day supply, was sent and invoiced for a total of *** (including *** s&h, and *** LA Sales Tax).
On June 19, 2018, your eighth shipment, a 60-day supply, was sent and invoiced for a total of *** (including *** s&h, and *** LA Sales Tax). Several invoices have been sent informing you of the total remaining balance of *** Our records indicate, payment has not been received for this shipment.
On August 13, 2018, per the terms of the agreement, your ninth shipment, a 60-day supply, was sent and invoiced for a total of *** (including *** s&h, and *** LA Sales Tax).
On September 21, 2018, payment for your seventh shipment in the amount of *** was processed.
On October 8, 2018, your tenth shipment, a 60-day supply, was sent for a total of *** (including *** s&h, and *** LA Sales Tax). Several invoices have been sent informing you of the total remaining balance of *** Our records indicate, payment has not been received for this shipment.
On October 18, 2018, payment for your ninth shipment in the amount of *** was processed.
On December 3, 2018, your eleventh shipment, a 60-day supply, was sent for a total of *** (including *** s&h, and *** LA Sales Tax).
On January 28, 2019, your twelfth shipment, a 60-day supply, was sent for a total of *** (including *** s&h, and *** LA Sales Tax). Several invoices have been sent informing you of the total remaining balance of *** Our records indicate, payment has not been received for this shipment.
On April 4, 2019, payment for your eleventh shipment in the amount of *** was processed.
On April 5, 2019, your thirteenth shipment, a 60-day supply, was sent for a total of *** (including *** s&h, and *** LA Sales Tax).
On April 13, 2019, your account was cancelled.
On April 21, 2019 your account was placed in collections with North Shore Agency for the outstanding balance of *** for your eighth shipment.
On April 25, 2019, payment for your thirteenth shipment in the amount of *** was processed.
As a gesture of goodwill and in an effort to fully resolve this matter, I have cleared the balances for your eighth, tenth and twelfth shipments. In addition, North Shore Agency has been notified to remove your account from collections. Please consider any invoices received after the date of this correspondence as having crossed in the mail.
Your X Out(r) account is closed with a zero balance and nothing further will be shipped.
Sincerely,
***
Consumer Affairs
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was for XOut to stop sending me collection notices. I appreciate them being willing to resolve the issue. I couldn't get anywhere with customer service cause they wouldn't listen.