Printing Connection

The Indianapolis Star apologizes for any inconvenience this matter has caused. I have advised our field management team of the service matter and the district manager will be contacting the subscriber regarding the delivery of the Sunday paper. It appears there was a routing error and it is being...

corrected to ensure proper delivery to subscriber. Thank you.

The Indianapolis Star apologizes for any inconvenience on this matter. This area is limited in delivery and the Thursday through Sunday subscription is not available. The subscription shows a permanent stop in place and the customer will be refunded the full $25.86 paid. Thank you.

The Indianapolis Star apologizes for any inconvenience the customer has encountered. Our records indicate that a permanent stop will be processed on 12/22/16.;After this stop takes place I will be sending customer an email to the email address on file that the stop has completed. I will refund...

customer the last payment posted on 12/13/16 of $13.25. Thank you.

The Indianapolis Star apologizes for any inconvenience this may have caused. I have reviewed the account on matter and a refund of $10.00 was refunded to the Visa account customer has on file with The Indianapolis Star. However since customer has cancelled that account; I will have the refund...

changed to be mailed if it has not been cashed yet. Thank you.

Thank you for contacting The Indianapolis Star. I will have the customers account updated to honor the new rate. I will change customer to the Sunday only subscription for $9.99/month. I will refund customer the $41.51, the difference of the new price to insure customer will have a positive balance for the remaining of the month. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

I wanted to send an update but there will be more to come for this customer, [redacted]. I pulled telephone conversation between the customer and our Customer Service Representative.  During the phone conversation the customer agreed to continue his newspaper subscription for a 1 year at...

the price of $29.00.  The customer stated in this complaint that it was $19.99 which is incorrect per his conversation with customer service.  A payment was incorrect taken out for $137.07 and a refund was requested for the customer in early June, however due to an error on our part the refund was not processed.  Refunds on this type of digital account must be done manually and it was not processed correctly.  Late in June, the refund was again requested and there is notation on the account that a manual check was processed on 7/28/15.  However this check may not been received by the customer at this time because when I looked at the address listed on this complaint and the address listed in our system, they do not match.  The subscribers account has an address of [redacted].  Indianapolis, IN  46237.  This complaint shows an address of [redacted].  Plainfield,  IN  46168.  We are asking our finance department to verify if the check came back to them and for them to re-issue the check with the address indicated in this complaint.  Once I have their verification this has been done, I will respond again.  We apologize for the delay in the refund amount of $108.03 to the customer.

The Indianapolis Star apologizes for the service issue customer has experienced. I will reach out to our field management team to ensure proper delivery of our subscribers newspapers. When we give our customers credit it is applied to the customers subscription and not to their credit card on file....

I will apply a weeks of credit for delivery to subscribers account due to this matter. Please and Thank you.

This is an update on my complaint filed yesterday: ID [redacted]. I called the “customer service” number again today (Sept. 19) to see if what I had been told yesterday was true. Alas, it was not. But then, I was not surprised. My subscription was still $50.50 with another $1 added for a special...

section. It was not $36 as I had been told yesterday or the $9.99 for Sunday only and digital access that I was promised on Sept. 6. And, of course, I have not yet heard from anyone in “accounting” regarding my request for the $9.99 deal I thought I had been signed up for. (How dumb do they think we are?) I told the representative that I was considering cancelling the whole thing, but said I might consider a digital subscription only. When she told me that I could sign up online for this but would have to call “customer service” if I later wanted to cancel, I asked to cancel the entire subscription effective Oct. 1. Dealing with Gannett “customer service” is too much of a nightmare, a real deal-breaker for me. I also have not heard from the “account specialist” yet, but I really do feel I deserve an explanation, even an apology for this shabby treatment. How do you expect to keep customers when you treat them this way? Bottom line: I still want a refund, in the form of a check, for the $51.50 I was charged, contrary to what I was told by the so-called customer service representative. And I want my subscription to be cancelled beginning Oct. 1. And I don't want this company to ever again charge anything to my bank account since they are so obviously not trustworthy. I also intend to file a complaint with the Indiana Attorney General's Office if this is not resolved to my satisfaction.

Revdex.com:After speaking in-depth with the Indy Star dispute department rep. Ms. P. S[redacted], she showed that the carrier delivery issue meant something to her! Then she relayed my concerns to the carriers Indy Star district manager Mr. P. A[redacted]. He and I spoke over the telephone at length. He provided me with his email, and cell number to contact him directly if this matter resumes.
Based upon that, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

The Indianapolis Star do apologize for any inconvenience. The promotion consumer received is for $19.99 per month for the newspaper and the digital access. The promotion for $19.99 for a year is the digital access only. The newspaper delivery is not included. If the customer would like to be changed...

to the digital service with online access only we can change it through customer service. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I reject the response, because I did in fact called on April 5th to cancel the subscription.  When I followed up I was told by the Indianapolis Star agents that my account noted that I did make a telephone call on April 5th after I received the email.  I spoke to a manager in July that also stated that my account noted that I emailed requesting the subscription to be canceled and that I also called on the same day.  I will not accept anything less than what they fraudulently charged my card:  my card for $13 on 7/11, $25 on 6/13, $13 on 5/11 & $13 4/11 minus the $12.99 refunded in July - I will only accept $51.01]
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience this may have caused. I had a chance to discuss matter with customer and assist with putting a resolution in place. I have contacted the field distribution director and management team to rectify customer service/placement matter. Customer...

has my information to contact concerning any further  inquiries. Thank you.

I want to apologize on behalf of The Indianapolis Star for the unsatisfactory response and verbiage customer received when contacting The Star. Due to the events that occurred; customer request for a refund will be granted. The subscription has been placed on a permanent stop and the refund...

amount will be $8.54.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

The Indianapolis Star apologizes for your inconvenience on service matter. I have reviewed customer's account and the representative(s) consumer spoke with did forward the information on to the appropriate department to have service matter corrected. I have now advised out field district...

management team as well as the district director of delivery matter and to please correct delivery. On 5/3/17 our records indicate that a TV Book was left in consumers paper tube that morning. Thank you.

The Indianapolis Star will reach out to our field management team to resolve customers delivery issue. I will ask for a service check to verify that the carrier is delivering the newspaper daily. Customer has been given credit due to the inconvenience. We have not received payment from the payee due...

to payment did not go through. The credit has paid customer up beyond today's date. If payment from payee has cleared their bank then we would need to see proof of that. Thank you.

The Indianapolis Star do apologize for any inconvenience concerning customer services. I show the customer is on a temporary stop and has not set up a restart date. We did try to make contact with the customer and a message was left with information to assist customer further. In addition we have...

honored consumer their previous rate. Thank you.