Printing Connection

The Indianapolis Star apologizes for any inconvenience on contacting our customer service department. We will gladly refund you your last 2 payments totally $40.67 as a courtesy. We have not had any complaints on missed Sunday delivery, which can be reported online or on the automated system you...

dial into to reach customer service. Fell free to subscribe to our online access subscription only. The permanent stop has been added and no further charges apply. Thank you.

I have checked [redacted] Indianapolis Star account and it shows the refund in the amount of $14.23 was sent back to her Visa Card on 6/18/15.  I apologize for the delay in processing the refund.  The refund was not automatically refunded in the beginning because the offer that the...

subscriber was on does not normally receive a refund.  We apologize that this was not caught quicker.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will accept the $40 refund in ADDITION to the $12.99 I already received 
Regards,
[redacted]

The Indianapolis Star apologizes for any inconvenience regarding the consumers contact to the customer service department. There may have been long wait times for the specific option, on the day consumer called in. I have reached out to customer at phone number listed and left a voice message of my...

call. I show that customer has stopped their subscription to The Star but if customer is interested in remaining a valued customer of The Star we would be willing to honor a reasonable subscription rate. Thank you.

The Indianapolis Star extends its apologize for the billing matter that has not been resolved as of yet. I am looking into this matter and found subscribers fax inquiry of charges. I am sending the faxed information to our finance department; advising them to address matter asap in order...

to verify any billing mistakes. I plan on reaching out to the subscriber by phone within 48 hours to advise on status regarding charges, adjustments and or credits. Thank you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However, the issue of delivery needs to be cleared up as there was no issue shown online with delivery in the area. Address was entered and it said that I would be able to receive it. 
Regards,
[redacted]

We apologize for the customers experience to our customer service department and that the promised credit of $2.00 what not applied to customers account for the missed delivery on 1/14/16. I will apply a credit of $2.00 to the customers subscription. This credit adjustment will show up on the...

April billing statement since the March statement was just printed on 3/2/16.

I have left Mr. [redacted] a voicemail message with a lot of information.  First I apologized for the missed deliveries and will be contacting the delivery manager to have it corrected.  I also explained to the customer that our subscriptions all include the digital newspaper along with the...

print edition.  This is the reason there is partial credit given when a subscriber is missed on the print copy.  In my message I told the customer I want back to 2/20/15 and counted up all the missed copies that equaled out to $11.90 if full credit would be given.  I am having that amount added back to the subscribers Star account.  I also offer Mr. [redacted] an additional $26.00 credit to his Star account if he would be willing to cancel the stop for 7/9/15 that is pending on his account.  I am sure our field manager can get the delivery issues corrected for him.  I gave Mr. [redacted] my name and number and asked him to return my call if he would accept my office.  I also let him know that I will be out of the office starting today until Monday morning.  Thank you.

We apologize for any inconvenience due to The Indianapolis Star and its services. I have sent the request to our field team, not to deliver any Indianapolis Star publications to this address. The request for removing personal information from our database has been submitted. Barbara [redacted] is a real...

person and is the VP of Customer service. We acknowledge you are not currently a customer of our products and services; nor expected to pay for them without a subscription.

The consumer has already been refunded $12.99 back to their cc in July. In the previous response we decided to refund the customer $40.00, which this total is more than what consumer requested. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
WHILE I WILL BE SATISFIED WHEN I HAVE RECEIVED EMAIL CONFIRMATION THAT SUCH HAS HAPPENED, I HAVE NOT, AS OF THIS WRITING, RECEIVED THAT EMAIL CONFIRMATION.  CHRIS PLANT OF INDYSTAR/GANNETT INDICATED HE WOULD RESPOND AND LET ME KNOW VIA EMAIL - AND THAT HAS YET TO HAPPEN.  THIS LACK OF RESPONSIVENESS IS PART OF THE PROBLEM I COMPLAINED ABOUT . . .
Regards,
[redacted]

Account IS [redacted]We apologize for the placement and missing insert issues the subscriber has been having.  I have notified our field manager and operations manager of both these issues.  I have asked them to make sure the newspaper is placed in the paper tube along with...

making sure all inserts that are scheduled for the subscribers address are placed in the newspaper.  If any further issues arise, the subscriber may contact our customer service folks who are located here in town instead of the call center that is located out of state.  She may call 444-4516 & 444-4517.  These phones are monitored Monday through Friday from 7:00 a.m. - 4:00 p.m.  Additionally a credit of $36.00 (1 month of service) will be added to their Indianapolis Star account while these issues are being corrected.

We will put a stop on the subscription per your request. The Indianapolis Star apologizes for any inconvenience. There has been some longer than normal wait times to reach a representative. The subscription is being placed on a stop and no other charges will accrue. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

I had submitted a complaint re: the IndyStar on 2/18/2018.  I received an initial response from someone there (finally).  He is supposed to give me confirmation in 48 hours that the deliveries/billings have stopped.   Thank you, [redacted]

The Indianapolis Star apologizes for any inconvenience to the consumer. I do not show that the consumer spoke with The Indianapolis Star to stop the subscription as the consumers account do not automatically stop after signing up for a specific introductory rate . I will go ahead and stop the...

subscription. In regards to any fees that have been charged to consumer I will need a copy of the banking proof that shows The Indianapolis Star, a Gannett company has caused the fee. My fax number is 317.444.4157. Our mailing address is 130 S Meridian Street. Indianapolis, In 46225. The consumer was on our ezpay options which is an automatic deduction once a month from their debit or credit card, since starting the subscription in December. Please advise if I can assist any further on matter. Thank you.

The Indianapolis Star will have the Buyer's Edge mailing stopped. However this is mailed by USPS. The individual would have to contact the Post Office for repairs to their mailbox. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]