Printing Connection

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

I want to apologize on behalf of The Indianapolis Star for the unsatisfactory response and verbiage customer received when contacting The StarDue to the events that occurred; customer request for a refund will be grantedThe subscription has been placed on a permanent stop and the refund amount will be $

The Indianapolis Star apologizes for any inconvenience this may have causedI have reviewed the subscription and have put a permanent stop on the accountI will clear any bill balance on account, therefore complainant will not receive any statements going forwardI will remove the phone number on account to prevent further callsThank you

Revdex.com:I have faxed them a copy of a statement from my bank on 8-10-As of 8-13-I haven't heard back from them I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

I have checked [redacted] Indianapolis Star account and it shows the refund in the amount of $was sent back to her Visa Card on 6/18/ I apologize for the delay in processing the refund The refund was not automatically refunded in the beginning because the offer that the subscriber was on does not normally receive a refund We apologize that this was not caught quicker

The Indianapolis Star apologizes for any inconvenience regarding the consumers contact to the customer service departmentThere may have been long wait times for the specific option, on the day consumer called inI have reached out to customer at phone number listed and left a voice message of my callI show that customer has stopped their subscription to The Star but if customer is interested in remaining a valued customer of The Star we would be willing to honor a reasonable subscription rateThank you

I have left Mr [redacted] a voicemail message with a lot of information First I apologized for the missed deliveries and will be contacting the delivery manager to have it corrected I also explained to the customer that our subscriptions all include the digital newspaper along with the print edition This is the reason there is partial credit given when a subscriber is missed on the print copy In my message I told the customer I want back to 2/20/and counted up all the missed copies that equaled out to $if full credit would be given I am having that amount added back to the subscribers Star account I also offer Mr [redacted] an additional $credit to his Star account if he would be willing to cancel the stop for 7/9/that is pending on his account I am sure our field manager can get the delivery issues corrected for him I gave Mr [redacted] my name and number and asked him to return my call if he would accept my office I also let him know that I will be out of the office starting today until Monday morning Thank you

The Indianapolis Star apologizes for any inconvenience this may have causedThe subscriptions has since been stopped per mail requestThe request to stop the subscription at the end of December has been documented by the representative on December 31, and no further charges will be charged to the subscriptionA billing correspondence from The Indianapolis Star had been generated for the months of January and FebruarySince consumer has stopped the subscription this billing is void and nothing is dueThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meHowever, the Indianapolis Star has made this promise to me numerous times in the months that I have been dealing with this, and have little hope that the problem will ever be resolvedIf it is not, I will terminate my subscription and expect a full refund since I never received the service I paid for Regards, [redacted]

The Indianapolis Star apologizes for your inconvenience on this service matterThe service management team has been notified of the issue and working to fix the problemI will reinstate the importance of the placement of your Indianapolis Star newspaper, in order to correct the issue
Thanks you for your feedback

I do apologize for any inconvenienceCustomers subscription was restarted for today 1/4/Customer was given at least days of credit for future newspapers and is currently paid through 3/14/Thank you

Revdex.com: I did receive the missing section but not until 5/ However, I expect more than an anonymous response As a long time customer, I expect an actual person to admit that this was poor customer service with an apology It took days to correct this error after it was reported By Thursday, the information is virtually useless Thank you MrAnonymous for your generic response.
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

The Indianapolis Star apologizes for customer being misinformed on the promotional offerCustomer should of signed and agreed to the terms that was on their receipt of purchaseThe subscription is now stopped and no more charges will accrueThe Indianapolis Star will process a refund in the
amount of $as customer requestedThank you

Thank you for contacting The Indianapolis StarI have reviewed customers complaint and the account associated with itCustomer communicated via an email correspondence on 4/05/and was advised to call customer service to cancel the subscriptionThe account history shows customer did call in
July to cancel subscription and it was stoppedAs a courtesy we will refund customer $due to any inconvenience this may have causedThank you

Mr*** *** sent emails to several individuals concerning his complaint also letting us know that he would be filing a complaint with the Revdex.com. I have responded to him by email with the following information and steps that have been taken.Dear *** ***, I would like to apologize
for the phone call you received concerning a past due bill. I take full responsibility for this mistake. When you previously sent your email to have your account stopped, I thought I had taken care of this for you but I did not. When Ilooked at your account this morning I had not processed the stop request as you asked which allowed the back balance to show on your account. I have now placed the stop on your old account along with having all balance removed. I noted your old account with the necessary codes to make sureyou are not called again, along with notifying the department that handles our do not call requests for the billing call center. It may take them acouple days to make sure that your phone has been removed from all of their calling files, I apologize a head of time if you receive phone call while thisrequest is being completed.I am also responsible for all Revdex.com complaints of which I received yours today. I will respond back to them today with all of the aboveinformation. I understand with all the previous issues if you do not want to accept my apology but I am truly the one at fault for this recent error andnot the others you mentioned in your email. I promise to be diligent in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

When Mr*** called in to stop his subscription, the Customer Service Representative understood him to request his newspaper to be stopped as soon as possible. It was stopped on June 14, 2015. A refund check was processed in the amount of $by check and should have been received by
the customer already or within the next few days. We apologize if we misunderstood his stop date request. I have also removed Mr***'s email address from our system

The Indianapolis Star will stop the subscription and refund the amount of $14.98, that was paidWe apologize for any inconvenience this may have causedThank you

The Indianapolis Star apologizes for the service issue customer has experiencedI will reach out to our field personnel to verify delivery to ensure subscriber will receive the newspaper on the days requestedThank you