Printing Connection

On behalf of The Indianapolis Star we want to apologize for any service issues our customer may have experiencedI have since spoken to customer regarding service issue and have restarted the subscriptionIn addition we have reached out to the field management team to assist with delivery
issues to ensure better delivery going forwardThank you

Account IS *** *** ***: I apologize that for all the issues *** *** encountered when trying to stop his subscription. It should have been stopped immediately on the first call. I have verified that the account is inactive and I show a balance. I have also
entered a do not call on his account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

The Indianapolis Star apologize for any inconvenience the customer may have experiencedSince this complaint I have spoken to customer on matter and customer agreed that we can work out concern and remain a Star customerthank you

Account IS *** *** *** I apologize that the requested refund for $had not been processed. I have requested this refund process to start today and the check will be mailed out within to business days. The subscriber also mentioned that there was an overdraft charge
due to this error. The subscriber would need to send in proof of the overdraft so that this also can be refunded. They may send the information directly to me and I will forward it on for processing. They can fax the information to 317-444-8676. It must be in the form of a bank statement showing the overdraft fee. I also apologize that the customer did not receive a return call back concerning this issue. I will be alerting the folks that are in charge of door to door sales concerning promising that no charge will happen until the month. This was incorrect information, the charge is always on the 1st month and then no charge for the 2nd and 3rd month. Thank you for letting us know of these issues

The consumer was refunded $to their Visa cardCustomer will have to check with their bank if the credit card has been cancelled. We may need more information if consumer has not received these moniesCustomer stopped their paper at the end of May and it states not for poor service
but customer is stopping for the summer and will be back in the FallCustomer did have some charges during this time frame if they did not opt out of using the online versionWe do apologize for any inconvenienceThe Star will refund an additional $for other charges via a check mailed to the listed address. Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** I contacted the Indy Star regarding this issue on June 29, 2015- She said she would send the two $gift certificates right away-I did not receive them.I contacted them again on June 15, (Spoke w/ Terry)- Again she said she would note I did not receive them and would send it to her supervisor...I did not receive them.I contacted them again on June 24, (This was after I filed with you)- She said I will receive the cards in 5-days...That was days ago...I have not received them.My secretary has encountered the same thing. We were promised them in 4-weeks -they took the money out of our account April 30thShe still has not received her $gift cardsThey told her they would send her two $cards for her inconvenience....but when she went to use them- they had not been activatedSeveral others who attended that evening have not received theirs eitherI am beginning to feel this is fraud on the part of the IndystarThey make promises of gift cards to sell their papers but don't keep their promiseI know what they told you and what they have now assured me times but they have not sent the tw $gift cards they promised. I canceled the subscriptions until they keep their promise....when I spoke with the customer service repwho phoned after I filed with you....I told her I would go ahead and order back if they were going to send the cards.....Flo advised me to wait until I had received the gift cards in the mail. That told me she must not have confidence that they are going to send them even though she told me I was to get them in 5-days. They told my secretary she is to receive the $card in 4-weeksThat is over months from the time they promised we would have them Thank you for your helpMrs***

All communication for this customer was done through her daughter. On 2/19/an email was sent to her daughter with an apologize that the newspapers were not stopped when requested and that the negative balance was being removed from the account. It was also explained that if another billing statement was received, to disregard it as it could cross over with the transactions that were being completed to remove the negative balance. At this time there is a zero balance on the account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Account IS *** We apologize that the customer was given incorrect information by our Sales person. The additional amount of $will be refunded back to the subscriber's credit card. This process may take up to business days. I have made sure the account has been
closed. I will also submit the information to our Sales team to look into. We apologize for the inconvenience and thank the customer for letting us know

Mrs *** *** was contacted today by a Grocery Smart representative who explained to her that should would have received two emails (one for each subscriptions). In the email it would have instructed her to redeem her gift cards by following the instructions on the email. This was
not done so the gift cards could not be redemmed at that point. The representative has taken care of this issue and the gift cards will be mailed to the customer within 7-business days. Mrs*** will consider restarting her subscriptions once she has received her gift cards

I apologize for the delay in response, I have been out on sick leave. I reached out to the person who has been working with the Grocery Smart representative and she was told that there was verification that the Visa cards were received on 7/14/15. Our representative has responded that she spoke to them on Wednesday, 7/15/and was told they had their Visa cards. Thank you

Account IS*** - *** *** - We apologize that Mr./Mrs*** experienced long wait times when trying to contact our Customer Service Department. All stop requests do require the customer to talk to a representative. The current Indianapolis Star account shows a stop
pending for 1/31/16. A refund of $will be issued back to the subscriber's credit card once the stop has been completed. It normally takes about business days for our finance department to complete the refund processed. We are unable to state how long it will take the subscribers banking institute to show the refund back on the subscribers banking account

The Indianapolis Star apologizes for any inconvenience the customer has experienced on matter. I would be glad to rectify the situation to ensure customer satisfaction I will need the proof of payment information to refund any charges customer has accrued to their account from ***
I would like a copy of the order/document(s) customer stated, they paid for and their banking records of being chargedThe fax number to submit information to is I will get this information and address matterI will reach out to the customer by phone or email once documents are receivedThank you

I have looked at the customer's account and found that two paymenta were charged after the initial payment at the time of the start. I apologize that the account was not stopped after the 1st payment ran out. A stop has been added to the account effect for 5/31/15. At that time a
refund for $will be issued in print form to the customer. The check should be mailed out on Friday, 6/5/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
The explanation was clear and I agree and accept it.Thank you for your help
Regards,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meI would like to know if our debit card will be credited or if a refund will be mailed to my address
Regards,
*** ***

I do apologize for any inconvenience this may have causedI have reached out to our management team as well as the distribution director to assist with customer service matterI will notate customer's account as to the resolution provided by managementThank you