I ordered a groupon for a voucher for SLATS - it said 3. I had 3 in my cart and put my voucher in and it rang them up at the sales price for my other 2, only giving me my 1 slat for the voucher. So I ordered the 1 and then tried to do another order to see if it just had to be done separately .... nope not the case! So I emailed them once I figured that out thinking they could help me fix it - I just wanted 3 of the same thing. After a week I got a reply and said I had to do them all at once and that they will still honor my voucher for the 2 slats but I have to pay shipping ($18) and to call them. So I immediately email back and said fine I will pay shipping can you please just process my order with the same one I just did .... That was Dec 2 - I still have not heard back. So I sent another email asking for a reply and I get a reply last night and it said: Sorry to say this but you can avail one offer at a time. WHAT!! I do not even know what that means! Because I tried to order it again and it says my voucher is used! And really that is what your customer service writes back after I am asking for a reply ... I have been contacting them since 11/22/2015!!! So today I tried to call them - and it said they are open from 8-5M-F EST ...it is 9am EST and it said they were closed and to call back during regular business hours.
DO NOT ORDER FROM THEM! I am highly disappointed with their concern and replies from customer service!!!
First of all I bought three deals from Living Social and only redeemed one so far. It has been almost one month and the status bar on the order says that the process is up to 25%. As all the other complainants stated, this company is a hoax and is probably related to [redacted] which sells similar merchandise. Although I still have two more vouchers to exhaust, I may try to get a refund from Living Social. It is virtually impossible to contact customer service for PRINTERPIX. 3+ weeks later and still no merchandise or acknowledgement email. STAY AWAY FROM PRINTERPIX [redacted] They're probably related! SMH
Placed an order I got from Groupon. The order was suppose to include shipping but when you place the order they still charged shipping. So after I called and they said it were going to refund this was back in December 2014 and it's Februrary 2015 I called them 4 times on this and each time they said they were going to bring it up to a manager for a refund. Still haven't seen the refund. Will never shop here again and would not recommend this place. Go elese where if you want a better product.
Terrible service. I ordered two photo blankets in November as Christmas gifts. My order was acknowledged the same day I submitted the order. When I realized that by December 22nd I started to get worried because almost a month had gone by since I placed my order. I used the online chat to try to find out what had happened with my order. The online chat person led me to believe that my order fell through the cracks and ensured me that he would expedite the order and said I would receive my items by Christmas. Needless to say since I am writing this complaint. I never received my order. It is now December 29th and I still have not received my order. I paid over 54.00 for my order. I tried calling their 800 number and the recording left me on hold for a while and then told me to call back at another time. Terrible service. I have also sent them two emails days ago and have not received any responses to either of my emails.
I ordered a groupon deal good for 5 11.7"x16.5" calendars for $16. I was able to get around the website with ease and everything uploaded correctly. I was asked if I wanted to upgrade to "premium paper" for $4.99/ calendar. Since I had gotten such a great deal, I though, why not! After placing my order, I read some scary reviews and became nervous of what I had just done.
I asked the "live chat" if they could tell me how long it would take to receive my order. They said no more than 8-12 working days. I said, even with being in the USA? to which they responded, that will take 21 working days. I began to panic as this would be after Christmas and I ordered the calendars for Christmas presents.
I am happy to report that my order did arrive earlier this week (less than the 21 days) and they were shipped from Florida.
The quality of the calendars is not bad, but defiantly not worth full price! The groupon deal was 5 calendars for $16, add the $4.99/ calendar upgrade and a onetime $12.95 shipping and handling cost, I spent a total of $53.90 or $10.78 per calendar. The calendars are worth the $10.78... but not more than that. The regular price is listed at $69.95 per calendar on their website for regular price. BEWARE! They are not worth more than $10.78 that I paid, and even that is pushing it as they are printed double sided.
all in all, I did not have a horrible experience as other did... however... if you want a high quality calendar for gifts... I would stay away from this place.
THIS PLACE IS AN ABSOLUTE SCAM!!! I bought a Groupon for the 4 Instagram Canvases to give as a Christmas gift to a family member. Before purchasing the Groupon I went on to the website and scoped it out. I was extremely happy that they were guaranteeing delivery by Christmas for all orders placed before December 9 and this ultimately led me to purchase the Groupon. I had a few questions regarding the pixels of the canvases so I sent customer support at PrinterPix an email with my question and NEVER received a response. Regardless, I had already purchased the Groupon so I went ahead and I placed my order on December 8, redeemed my groupon and had to pay $20 for "shipping and delivery." Well needless to say, it was the week before christmas and I never received an email that my items had even shipped yet. Accordingly, I called the company and waited a half hour to actually speak to a person. When I finally did, I was told that they were "up until 3 am working on my order." Seemed very bizarre to tell a customer that but so be it. The lady I spoke with (Janeesha) confirmed that I would definitely get my order before Christmas and that if I did not, I would get a refund. After a few more days I was concerned, so I had called an additional 2 times and waited on hold for a very long time only to be told the same thing. The customer support is NOT HELPFUL AT ALL. Finally, I gave up. I did get an email that my order shipped on Sunday December 21. However, when I track the item it says that the expected delivery date is December 30, AFTER CHRISTMAS!! Now my niece will have no gift to open on Christmas day. I attempted to call PrinterPix to explain this to them and get my refund for my shipping but, what do ya know??? THEIR PHONE NUMBER DISCONNECTS ME EVERY TIME I CALL! I can't even get in touch with them. I will continue to call them and will hopefully be able to get my refund back from Groupon, but I want everyone out there to be aware of this company and please do not order anything from them.
Horrible experiences with this company. Made the mistake of trying them more than once. Got a metal print them from - not impressed with quality. Had gotten the voucher via Living Social. After failed attempts to contact the company (no email response and too long wait times via phone), contacted Living Social, who refunded my money.
Ordered a calendar for Christmas on 12/14/14 and paid for expedited shipping....it's now 1/9/15 and their website shows that it hasn't even printed it yet.
Called and like others here, waited 30+ minutes to talk to a "customer service" rep. I put that in quotes because I don't think this woman has been trained in customer service at all. If I had to talk to so many disgruntled customers, I'd feel the same way. Anyway, she didn't seem surprised at this amount of printing time, so take it this is their standard operating process. Best she would do was say they will refund different of shipping methods and will send it via regular mail (if/when it gets printed..).
I placed an order #XXXXXXX with Printer pix on 11/23/2014 and have not received. When making calls to the company I am placed on hold and the call is never picked up. Last try was 12/30/2014 and I was on hold for 30 minutes before I hung up. Emails to the company are not answered.
I still have vouchers that I purchased that are unused.
If I do not receive a response soon my next step will be to file a complaint, and contact my bank.
I am very upset with this company. I had a vision for my guest signing book to have our pictures with our love story written throughout each page for my guest to sign instead of the regular signing book that goes in the attic. I designed it beautifully and on March 24th I paid for the rush order of 5-7 days so it can be here for my wedding day April 3rd. I just called to find out where is my order and they are not even finish publishing the book! There website did not say it will take a week or more to publish then after that the book will be sent. On the website it shows that they are in Florida, but the lady on the phone says that the book has to come from the UK. If I knew all of that I would not have ordered it! I AM IN TEARS RIGHT NOW! That means I will not have my guest signing book for my wedding day!!!! This is not fair, not when you picture your wedding going a certain way and plan for it, paid for it and then told differently after!!!! And to top it off, I will not get my refund until after the wedding either. I will never use this company again!! You guys ruined my wedding experience and my vision for what I wanted!!!
I have had the same experience as the other umpteen "1 star" reviews. Crappy and difficult to use software, and I, also, have yet to receive my gifts by Christmas (as promised)... although after reading the reviews I'm now the opposite of excited about my canvases. I can add, I did actually get a hold of someone on the "live Chat..." once, though I also tried several times along with phone calls and emails. I am fairly certain the live chat isn't even a real person. it just offered a bunch of general apologies. They never so much as acknowledged any of my questions which were very direct. Even when I asked if I was even talking to a real person, they said, "you are on a live chat, Kristina." The whole convo was like that; completely infuriating. They wouldn't even answer a close ended (yes or no) question. This company is the bane of my existence. I hate Groupon for even doing buisness with them.
I have been trying to contact anyone from the company for a week trying to fix being over charge. My package arrive (still have heard from the company) and its the wrong item. Still waiting for a response because not one of the contact means have worked.
[redacted]
This is so disappointing! I purchased multiple coupons during their Cyber Monday sale. I figured the ornaments and mugs will be great for Christmas gifts. When I started my projects I noticed that I was not able to add both coupons to the same order which meant I had to pay the 25 dollars shipping fee twice. I tried to email them for two days no one responded. I tried calling and their line kept on saying "we are having system difficulties, please try again later". After I finally reached someone, they said they will give me a small discount on shipping I just need to email or call their supervisor when I am ready with my projects. That same day I emailed - no one responded. The next day I emailed again, no response. I tried calling again and once again got the system error message. I finally got through to someone and told them their phone lines were not working yesterday and the woman on the phone was rude telling me that "everything is always working". Why would I lie?? I said I have been trying to get through to you since I want to be able to get this by Christmas and she informed me that the last day for it to make it by Christmas was two days ago. She told me her supervisor is not available and they will have to call me back. Somehow I have a feeling that I am not getting a call back. Their customer service is HORRIBLE. I will definitely never use them again. I am afraid that I will not be able to get my money back if they fail to help me with this. Big lesson I learned - always check Revdex.com before using any service.
DO NOT DO BUISNESS WITH THIS COMPANY
Ordered a picture puzzle on 29 November (order number XXXXXXX). It Said it would be here in 21 days. Get an email early December saying that because of strikes in LA it would be late. finally get it January 7th (after Christmas) and low and behold it is a wonderfully done picture puzzle of SOMEONE ELSE'S family. Contacted the company via email however reviews of the company said they do not respond. Called them via phone waiting for customer service for over an hour. They finally answered the phone asked me to destroy the one I got and put in for a reprint on high priority. 13 days later the order status said failed quality inspection and was back to 0 percent complete. Contacted customer service to cancel my order and get a refund, after holding for 45 minutes I was disconnected. I emailed customer service and cancelled the order but received no response. I contacted Amazon local who I purchased the original voucher from for the product and got a refund. Thank goodness I didnât order directly from the company or I would still be on hold trying to get my money back.
The customer service is USLESS via phone and online chat. No tracking information other than it was shipped and the now given estimated time of arrival is 9 days after what they initially was quoted. I understand sometimes things get delayed around the holidays, so I requested to have the delivery address be changed to the location I am traveling TO, as this is a gift for a person. If it would have arrived in the originally promised time frame, I would have had the item BEFORE traveling. NO customer service reps seem to have the knowledge on how to do this, but can tell me that it will cost me $10 to change the address. Per word of mouth of one of the incapable reps, and confirmed by [redacted] customer reps, ONLY the sender of the shipment can alter the delivery details. Printerpix Rep explained specifically a Manager can make these adjustments but after being on hold for 40 minutes I was told a manager will call me back and HAS NOT. He placed me on hold 4 times to get that info, and was not able to tell me not 1 name of a manager that he would be contacting to reach out to me. Nor was he able to give me a time frame my issue would be resolved. The concept of the items is a great idea for gifts, but not worth the headache of dealing with all of the sub par service. Groupon, discount, or for free, I will never get anything from this company again.
I just tried to call the customer service number and it is not a working number. I have been waiting over a month for my photo puzzle. No way to contact the company!
If an offer seems too good to be true....
I placed an order almost a month ago and was told last week when I called that I would have my order this week. I called again today to be told that they will try their best to have it to me by Christmas? That is so ridiculous. I have placed soooo many orders for other custom items and they come within a week. No reason for this order to take forever. I wish I never ordered wi H printerpix. Will never order from them again and I would cancel my order, but the rep on the phone said they would charge me.
Do not buy Groupons for this business. I did so and ordered 2 calendars that I spent quite some time putting together. They were supposed to be Thanksgiving gifts. I received 2 calendars shortly after ordering. However, they are BLANK. I checked my order to confirm sure I ordered the custom ones I put together on their site. I have sent 5 email alerting them to the error. I have received 5 automatically generated emails with a ticket number and to wait for a response. It's been 17 days and I still haven't received a response from any individual advising me what to do. Do NOT buy a Groupon from this company. If there's a mistake with your order, you're out of luck.
Do not order from them unless you don't need your printing for more than a month. I ordered two calendars in December. It is now mid January and customer service just informed me should expect delivery "probably in the beginning of February." When I asked about the status of my order, she said it was in mid-production and should be completed within a week. These are 12 month calendars not 400 page booklets. How is it possible that a printing job this small will take over two weeks from start to finish. Also, don't bother e-mailing them to try and get an update. I sent a respectful e-mail asking for an update on my order. I received an automated response indication that my case had been assigned to a customer service representative and that I would be contacted shortly. A week went by and I finally called them to get information. There are much better options.
Do not use Printerpix for anything ever. My canvas print finally arrived today after two months of waiting on hold, lies, frustrations and tears. What follows is a shortened version. The print does look good even if the frame is a bit crooked but the real problem started when I first made the order I discovered that the shipping prices were very high (most of the options being far more than I had paid for my Groupon-which is my fault for not checking first) so I chose the 21 day option. The next week I discovered that according to their online tracking bar my print hadn't even begun to be made so I called to check the status because I did need it within the 21 days. After waiting on hold for 20 minutes (the average wait time for each call) I got a person who rudely told me to check the online tracker (I had) and that it was 21 working days so my print was not going to arrive until a few weeks after I needed it. I called a week and a half later because it still hadn't been started on and the less rude rep said that they would see if they could get mine expedited and I would be contacted on the status (never happened). I finally gave up and waited for the 21 working days to expire. My print didn't show so I called and was told that it had gotten damaged, was remade and would be shipped the next day pending the arrival of their shipping boxes, she would try to get me faster shipping and would contact me the next day either way. It never happened. I gave the benefit of the doubt and called the following day to find out that my print was not completed it was put back in the queue to be remade and they had no idea when it was going to arrive. I asked for a manager and was told one would call me as soon as they were off the phone which apparently their conversation took two days because I had to call again (remember each phonecall means 20 min. of hold time) and waited for an hour and a half before someone finally called me back. Even then the problem wasn't resolved. She promised to email me a status every day (she didn't initiate a single email) and finally after more nagging from me she started a new order that was "expedited" that finally arrived today, nearly two weeks later. In all it took 42 business days for me to receive my order. In the meantime I had ordered two prints for about the same price from a different company that included shipping with the cost and they both arrived within a week and a half from their order date. So good options are out there. Printerpix is not one of them. I'm guessing from how long I've spent waiting on hold that I'm not the only person that has had major problems with them.
I ordered a groupon for a voucher for SLATS - it said 3. I had 3 in my cart and put my voucher in and it rang them up at the sales price for my other 2, only giving me my 1 slat for the voucher. So I ordered the 1 and then tried to do another order to see if it just had to be done separately .... nope not the case! So I emailed them once I figured that out thinking they could help me fix it - I just wanted 3 of the same thing. After a week I got a reply and said I had to do them all at once and that they will still honor my voucher for the 2 slats but I have to pay shipping ($18) and to call them. So I immediately email back and said fine I will pay shipping can you please just process my order with the same one I just did .... That was Dec 2 - I still have not heard back. So I sent another email asking for a reply and I get a reply last night and it said: Sorry to say this but you can avail one offer at a time. WHAT!! I do not even know what that means! Because I tried to order it again and it says my voucher is used! And really that is what your customer service writes back after I am asking for a reply ... I have been contacting them since 11/22/2015!!! So today I tried to call them - and it said they are open from 8-5M-F EST ...it is 9am EST and it said they were closed and to call back during regular business hours.
DO NOT ORDER FROM THEM! I am highly disappointed with their concern and replies from customer service!!!
First of all I bought three deals from Living Social and only redeemed one so far. It has been almost one month and the status bar on the order says that the process is up to 25%. As all the other complainants stated, this company is a hoax and is probably related to [redacted] which sells similar merchandise. Although I still have two more vouchers to exhaust, I may try to get a refund from Living Social. It is virtually impossible to contact customer service for PRINTERPIX. 3+ weeks later and still no merchandise or acknowledgement email. STAY AWAY FROM PRINTERPIX [redacted] They're probably related! SMH
Placed an order I got from Groupon. The order was suppose to include shipping but when you place the order they still charged shipping. So after I called and they said it were going to refund this was back in December 2014 and it's Februrary 2015 I called them 4 times on this and each time they said they were going to bring it up to a manager for a refund. Still haven't seen the refund. Will never shop here again and would not recommend this place. Go elese where if you want a better product.
Terrible service. I ordered two photo blankets in November as Christmas gifts. My order was acknowledged the same day I submitted the order. When I realized that by December 22nd I started to get worried because almost a month had gone by since I placed my order. I used the online chat to try to find out what had happened with my order. The online chat person led me to believe that my order fell through the cracks and ensured me that he would expedite the order and said I would receive my items by Christmas. Needless to say since I am writing this complaint. I never received my order. It is now December 29th and I still have not received my order. I paid over 54.00 for my order. I tried calling their 800 number and the recording left me on hold for a while and then told me to call back at another time. Terrible service. I have also sent them two emails days ago and have not received any responses to either of my emails.
I ordered a groupon deal good for 5 11.7"x16.5" calendars for $16. I was able to get around the website with ease and everything uploaded correctly. I was asked if I wanted to upgrade to "premium paper" for $4.99/ calendar. Since I had gotten such a great deal, I though, why not! After placing my order, I read some scary reviews and became nervous of what I had just done.
I asked the "live chat" if they could tell me how long it would take to receive my order. They said no more than 8-12 working days. I said, even with being in the USA? to which they responded, that will take 21 working days. I began to panic as this would be after Christmas and I ordered the calendars for Christmas presents.
I am happy to report that my order did arrive earlier this week (less than the 21 days) and they were shipped from Florida.
The quality of the calendars is not bad, but defiantly not worth full price! The groupon deal was 5 calendars for $16, add the $4.99/ calendar upgrade and a onetime $12.95 shipping and handling cost, I spent a total of $53.90 or $10.78 per calendar. The calendars are worth the $10.78... but not more than that. The regular price is listed at $69.95 per calendar on their website for regular price. BEWARE! They are not worth more than $10.78 that I paid, and even that is pushing it as they are printed double sided.
all in all, I did not have a horrible experience as other did... however... if you want a high quality calendar for gifts... I would stay away from this place.
THIS PLACE IS AN ABSOLUTE SCAM!!! I bought a Groupon for the 4 Instagram Canvases to give as a Christmas gift to a family member. Before purchasing the Groupon I went on to the website and scoped it out. I was extremely happy that they were guaranteeing delivery by Christmas for all orders placed before December 9 and this ultimately led me to purchase the Groupon. I had a few questions regarding the pixels of the canvases so I sent customer support at PrinterPix an email with my question and NEVER received a response. Regardless, I had already purchased the Groupon so I went ahead and I placed my order on December 8, redeemed my groupon and had to pay $20 for "shipping and delivery." Well needless to say, it was the week before christmas and I never received an email that my items had even shipped yet. Accordingly, I called the company and waited a half hour to actually speak to a person. When I finally did, I was told that they were "up until 3 am working on my order." Seemed very bizarre to tell a customer that but so be it. The lady I spoke with (Janeesha) confirmed that I would definitely get my order before Christmas and that if I did not, I would get a refund. After a few more days I was concerned, so I had called an additional 2 times and waited on hold for a very long time only to be told the same thing. The customer support is NOT HELPFUL AT ALL. Finally, I gave up. I did get an email that my order shipped on Sunday December 21. However, when I track the item it says that the expected delivery date is December 30, AFTER CHRISTMAS!! Now my niece will have no gift to open on Christmas day. I attempted to call PrinterPix to explain this to them and get my refund for my shipping but, what do ya know??? THEIR PHONE NUMBER DISCONNECTS ME EVERY TIME I CALL! I can't even get in touch with them. I will continue to call them and will hopefully be able to get my refund back from Groupon, but I want everyone out there to be aware of this company and please do not order anything from them.
Horrible experiences with this company. Made the mistake of trying them more than once. Got a metal print them from - not impressed with quality. Had gotten the voucher via Living Social. After failed attempts to contact the company (no email response and too long wait times via phone), contacted Living Social, who refunded my money.
Ordered a calendar for Christmas on 12/14/14 and paid for expedited shipping....it's now 1/9/15 and their website shows that it hasn't even printed it yet.
Called and like others here, waited 30+ minutes to talk to a "customer service" rep. I put that in quotes because I don't think this woman has been trained in customer service at all. If I had to talk to so many disgruntled customers, I'd feel the same way. Anyway, she didn't seem surprised at this amount of printing time, so take it this is their standard operating process. Best she would do was say they will refund different of shipping methods and will send it via regular mail (if/when it gets printed..).
Will not make mistake of using them again.
I placed an order #XXXXXXX with Printer pix on 11/23/2014 and have not received. When making calls to the company I am placed on hold and the call is never picked up. Last try was 12/30/2014 and I was on hold for 30 minutes before I hung up. Emails to the company are not answered.
I still have vouchers that I purchased that are unused.
If I do not receive a response soon my next step will be to file a complaint, and contact my bank.
I am very upset with this company. I had a vision for my guest signing book to have our pictures with our love story written throughout each page for my guest to sign instead of the regular signing book that goes in the attic. I designed it beautifully and on March 24th I paid for the rush order of 5-7 days so it can be here for my wedding day April 3rd. I just called to find out where is my order and they are not even finish publishing the book! There website did not say it will take a week or more to publish then after that the book will be sent. On the website it shows that they are in Florida, but the lady on the phone says that the book has to come from the UK. If I knew all of that I would not have ordered it! I AM IN TEARS RIGHT NOW! That means I will not have my guest signing book for my wedding day!!!! This is not fair, not when you picture your wedding going a certain way and plan for it, paid for it and then told differently after!!!! And to top it off, I will not get my refund until after the wedding either. I will never use this company again!! You guys ruined my wedding experience and my vision for what I wanted!!!
(A very upset bride)
I have had the same experience as the other umpteen "1 star" reviews. Crappy and difficult to use software, and I, also, have yet to receive my gifts by Christmas (as promised)... although after reading the reviews I'm now the opposite of excited about my canvases. I can add, I did actually get a hold of someone on the "live Chat..." once, though I also tried several times along with phone calls and emails. I am fairly certain the live chat isn't even a real person. it just offered a bunch of general apologies. They never so much as acknowledged any of my questions which were very direct. Even when I asked if I was even talking to a real person, they said, "you are on a live chat, Kristina." The whole convo was like that; completely infuriating. They wouldn't even answer a close ended (yes or no) question. This company is the bane of my existence. I hate Groupon for even doing buisness with them.
I have been trying to contact anyone from the company for a week trying to fix being over charge. My package arrive (still have heard from the company) and its the wrong item. Still waiting for a response because not one of the contact means have worked.
[redacted]
This is so disappointing! I purchased multiple coupons during their Cyber Monday sale. I figured the ornaments and mugs will be great for Christmas gifts. When I started my projects I noticed that I was not able to add both coupons to the same order which meant I had to pay the 25 dollars shipping fee twice. I tried to email them for two days no one responded. I tried calling and their line kept on saying "we are having system difficulties, please try again later". After I finally reached someone, they said they will give me a small discount on shipping I just need to email or call their supervisor when I am ready with my projects. That same day I emailed - no one responded. The next day I emailed again, no response. I tried calling again and once again got the system error message. I finally got through to someone and told them their phone lines were not working yesterday and the woman on the phone was rude telling me that "everything is always working". Why would I lie?? I said I have been trying to get through to you since I want to be able to get this by Christmas and she informed me that the last day for it to make it by Christmas was two days ago. She told me her supervisor is not available and they will have to call me back. Somehow I have a feeling that I am not getting a call back. Their customer service is HORRIBLE. I will definitely never use them again. I am afraid that I will not be able to get my money back if they fail to help me with this. Big lesson I learned - always check Revdex.com before using any service.
DO NOT DO BUISNESS WITH THIS COMPANY
Ordered a picture puzzle on 29 November (order number XXXXXXX). It Said it would be here in 21 days. Get an email early December saying that because of strikes in LA it would be late. finally get it January 7th (after Christmas) and low and behold it is a wonderfully done picture puzzle of SOMEONE ELSE'S family. Contacted the company via email however reviews of the company said they do not respond. Called them via phone waiting for customer service for over an hour. They finally answered the phone asked me to destroy the one I got and put in for a reprint on high priority. 13 days later the order status said failed quality inspection and was back to 0 percent complete. Contacted customer service to cancel my order and get a refund, after holding for 45 minutes I was disconnected. I emailed customer service and cancelled the order but received no response. I contacted Amazon local who I purchased the original voucher from for the product and got a refund. Thank goodness I didnât order directly from the company or I would still be on hold trying to get my money back.
The customer service is USLESS via phone and online chat. No tracking information other than it was shipped and the now given estimated time of arrival is 9 days after what they initially was quoted. I understand sometimes things get delayed around the holidays, so I requested to have the delivery address be changed to the location I am traveling TO, as this is a gift for a person. If it would have arrived in the originally promised time frame, I would have had the item BEFORE traveling. NO customer service reps seem to have the knowledge on how to do this, but can tell me that it will cost me $10 to change the address. Per word of mouth of one of the incapable reps, and confirmed by [redacted] customer reps, ONLY the sender of the shipment can alter the delivery details. Printerpix Rep explained specifically a Manager can make these adjustments but after being on hold for 40 minutes I was told a manager will call me back and HAS NOT. He placed me on hold 4 times to get that info, and was not able to tell me not 1 name of a manager that he would be contacting to reach out to me. Nor was he able to give me a time frame my issue would be resolved. The concept of the items is a great idea for gifts, but not worth the headache of dealing with all of the sub par service. Groupon, discount, or for free, I will never get anything from this company again.
I just tried to call the customer service number and it is not a working number. I have been waiting over a month for my photo puzzle. No way to contact the company!
If an offer seems too good to be true....
I placed an order almost a month ago and was told last week when I called that I would have my order this week. I called again today to be told that they will try their best to have it to me by Christmas? That is so ridiculous. I have placed soooo many orders for other custom items and they come within a week. No reason for this order to take forever. I wish I never ordered wi H printerpix. Will never order from them again and I would cancel my order, but the rep on the phone said they would charge me.
Horrible horrible horrible! I have been waiting 2 months for an order and I am being told it still isn't ready!
Do not buy Groupons for this business. I did so and ordered 2 calendars that I spent quite some time putting together. They were supposed to be Thanksgiving gifts. I received 2 calendars shortly after ordering. However, they are BLANK. I checked my order to confirm sure I ordered the custom ones I put together on their site. I have sent 5 email alerting them to the error. I have received 5 automatically generated emails with a ticket number and to wait for a response. It's been 17 days and I still haven't received a response from any individual advising me what to do. Do NOT buy a Groupon from this company. If there's a mistake with your order, you're out of luck.
Do not order from them unless you don't need your printing for more than a month. I ordered two calendars in December. It is now mid January and customer service just informed me should expect delivery "probably in the beginning of February." When I asked about the status of my order, she said it was in mid-production and should be completed within a week. These are 12 month calendars not 400 page booklets. How is it possible that a printing job this small will take over two weeks from start to finish. Also, don't bother e-mailing them to try and get an update. I sent a respectful e-mail asking for an update on my order. I received an automated response indication that my case had been assigned to a customer service representative and that I would be contacted shortly. A week went by and I finally called them to get information. There are much better options.
Do not use Printerpix for anything ever. My canvas print finally arrived today after two months of waiting on hold, lies, frustrations and tears. What follows is a shortened version. The print does look good even if the frame is a bit crooked but the real problem started when I first made the order I discovered that the shipping prices were very high (most of the options being far more than I had paid for my Groupon-which is my fault for not checking first) so I chose the 21 day option. The next week I discovered that according to their online tracking bar my print hadn't even begun to be made so I called to check the status because I did need it within the 21 days. After waiting on hold for 20 minutes (the average wait time for each call) I got a person who rudely told me to check the online tracker (I had) and that it was 21 working days so my print was not going to arrive until a few weeks after I needed it. I called a week and a half later because it still hadn't been started on and the less rude rep said that they would see if they could get mine expedited and I would be contacted on the status (never happened). I finally gave up and waited for the 21 working days to expire. My print didn't show so I called and was told that it had gotten damaged, was remade and would be shipped the next day pending the arrival of their shipping boxes, she would try to get me faster shipping and would contact me the next day either way. It never happened. I gave the benefit of the doubt and called the following day to find out that my print was not completed it was put back in the queue to be remade and they had no idea when it was going to arrive. I asked for a manager and was told one would call me as soon as they were off the phone which apparently their conversation took two days because I had to call again (remember each phonecall means 20 min. of hold time) and waited for an hour and a half before someone finally called me back. Even then the problem wasn't resolved. She promised to email me a status every day (she didn't initiate a single email) and finally after more nagging from me she started a new order that was "expedited" that finally arrived today, nearly two weeks later. In all it took 42 business days for me to receive my order. In the meantime I had ordered two prints for about the same price from a different company that included shipping with the cost and they both arrived within a week and a half from their order date. So good options are out there. Printerpix is not one of them. I'm guessing from how long I've spent waiting on hold that I'm not the only person that has had major problems with them.