Premier Dealer Services Inc

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Attached please see copies of my warranty hand book regarding covered items and my exclusionsNo where is it listed that a software failure requiring a reprogram or as they put it a "SIMPLE REPROGRAM" is still not coveredThe vehicle was not abused, performed all the tasks it needed to by following what the COMPUTER told it what to doThis resulted in having multiple issues happeningSo as it seems, a covered item failed, resulting in damaging an uncovered item, and this company is failing to see this and correct the issue by replacing the damaged engine, and programming the computer.? ? Regards,
*** ***

Please find response and documentation attached.Dear Ms***,We are in receipt of your customer complaint dated November 14, regarding a claim made under Mr.***’s “No Use No Lose Agreement” (hereinafter "Agreement”)As a member of the legal department, Ihave been asked to respond to the
request for a clarification as to basis of the claim decision.In this case the Agreement sets out the criteria required to qualify for the refund, which unfortunately wasnot complied withIt is Mr***’s responsibility to follow the terms of the Agreement as stated underSection “Request for Benefits,” which requires the request to be made to the Administrator within daysto the of the Vehicle Service Contract (“VSC”) expiration date or within 2,miles of the VSC expirationodometer reading (copy enclosed)Although the request may have been made to the dealership within theallowable timeframe, the documents were not submitted to the Administrator within the allowabletimeframeHowever, the claim was nonetheless submitted to the underwriter of the program and it wassubsequently declined based on the aforementioned.If in fact the dealer is the responsible party for the delay of the submission of the request to the Administratorthat resulted in the denial of coverage, we recommend that Mr*** seek reimbursement from the dealer, inthat their error/delay was the proximate cause of the claim denial.By stating the coverage position, we in no way intend to waive or be estopped in regard to any other basiswhich may or may not be presently apparent.Sincerely,*** *** ***Legal Department*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Dear PDS legal department or whom it concern, if my initial complaint would have been thoroughly read and understood, you would have seen my complaint stems from miss information that I had received, not information that I received after the factI had contacted your company to get the correct information for a claim under MY contract guidelinesIn that conversation I was lied to about MY contract reading that there was no maintenance requirements required under MY contractIt was also recommended that I have the service department start a tear down on my vehicle to find the failed componentYou would think that a company handling service contracts would have known what they were talking about and give the right information to the consumer that was looking for guidance in getting their car repairedBut instead, I was given completely WRONG informationNow, your company wants no liability for lying to a consumer that trusted them and expected them to helpI suggest you listen to a copy of said conversation by contacting *** at ext***The question regarding receipts could not be more directIf it is not already erased, the call was on 07/12/between 10-am eastern timeAs for the qtlow, I was informed by the dealership repairing my car that it isn't that big of a deal and would not have caused this, because it is a total qtsystemThis is a very poor way to handle a consumer that thought PDS knew what they were doingI was put on a course of action by PDS that has severely impacted my life, which would NEVER have happened if PDS knew their product and the correct warranty guidelinesI am not happy with the gen*** reply without further reviewing the complaint made by myself regarding the inaccuracy of information that has lead to the position I am in nowVery poor customer servicePBS lied to me, pretty much sums up my complaintI am unsatisfied with response and still feel PBS should be responsible to cover my initial claim in full or partial.? Regards,
*** ***

Attached please find response, customer Declarations page and Coverage Booklet.Dear Ms***We are in receipt of your letter dated October 26, regarding a claim made under Mr***’ PreserveExtended Protection Plan (hereinafter "Protection Plan")As a member of Premier Dealer Services,
Inc(“Premier”) legal department, I have been asked to respond to your request for a clarification as to basisof Mr***’ claim decisionAs Premier is the obligor and the administrator of the Protection Plan,Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claimin question and found that it was properly adjudicated.Per *** *** the repair facility, they stated “the bolts that hold the fan broke off and allowed thefan to come off” they also informed us that “the fan was okay and just needed the bolts replaced.” Mr.***’ Service Contract excludes the repair or replacement of bolts, please review, Section SixExclusions(copy enclosed):This Contract does not provide coverage for:Repair to any part(s) of the Motor Home or Travel Trailer not specifically listed as a “CoveredPart” corresponding to the coverage plan selected on the ScheduleThe following parts: tires, wheels, carburetor, battery, battery cables, shock absorbers, manualtransmission clutch assembly (friction clutch disc, pressure plate and throw out and pilot bearing),manual and hydraulic linkages, transmission and brake cables, distributor cap and rotor, safetyrestraint systems (including air bags), glass, lenses, headlamps and projection lamp assemblies,sealed beams, light bulbs, fuses, circuit breakers, brake rotors and drums, exhaust pipes, emissioncomponents, windshield wiper arms, weather strips, window seals, door seals, trim, moldings,bright metal, chrome, upholstery and carpet zippers, nuts, bolts, and fasteners, freeze plugs, cupholders, ash trays, dash pad, squeaks, rattles, water leaks, wind noise, seat frames, paint, outsideornamentation, inside and outside door handles, hinges, mirrors, mirror hinges, mirror housings,hubcaps, bumpers, body sheet metal and panels, body parts, frame, brackets and structural bodyparts and/or video game systems; personal computer systems including monitors and printers.Since the bolts are an excluded item in Mr***’ Service Contract we were unable to authorize hisclaim.We believe that this claim was adjudicated in accordance with the terms and conditions of coverage basedon the facts as presented by the repair facility.Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or beestopped in regard to any other basis that may or may not be presently apparentIf you obtain anyinformation, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I askthat you forward it to me immediately for my review and additional consideration.Sincerely,*** ***Legal DepartmentConsumer Relations

They offered to pay $I was charged over $

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Thank you for the timely responseI am still very unsatisfied with how this is being handledI told multiple company reps that I never had a copy of the contract or pamphletI had to call my original dealership that I had purchased the car from to obtain a phone number to even contact PBS(Premier Dealer Services)A very nice rep named *** emailed me a copy of the pamphletI know what should have been done in regards to receipts after the fact, but that is not what was told to meThis is where I do not agree with your assessment of the situationMaintenance was kept up and according to the repair facility, it was evident by the entire engine being "well maintained", clean inside and now other evidence of insufficient lubricationIn a recent conversation with the service repair facility(*** ***), they informed me that they in fact never even spoke to the PBS adjuster that came to inspect the carSo, is this another statement by PBS to place blame on the consumer, so they(PBS) do not have to cover a claim? Not having receipts is not the issueThe issue, is that if the PBS claims adjuster would have informed me that receipts were needed, I would have taken an entirely different route in regards to getting my car repairedSo YES, the misstatement about receipts directly impacts this claimYour company set this in motion with their incorrect informationIf I would have had the RIGHT information, I would have looked at all my options before proceeding with the tear down and costly work on my carWhy in the world would I have asked about receipts if I had any knowledge of the exclusions in the contract? I would notYou agree that the PBS claims rep misstated the information in my contract, so how is that on me? And now you want to say OOPS, you were given the wrong information, but you are wrong for following what you thought was the correct procedureReally? After carefully reviewing your response, I still do not agree with your assessment of the situation or the importance of the incorrect information that I was given by PBS.?
Thank you for
Regards,
Deceived Consumer
*** ***

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*** *** ***Revdex.com ID No.: ***Dear Mr***,We are in receipt of your letter dated December 7, 2017, regarding a benefit request made
under Ms***’sDeficiency Waiver Addendum (“Waiver”)Premier Dealer Services, Incis the administrator of the Waiver purchased byMs*** when she purchased the *** CTS from *** ***The Waiver is a contract between Ms.*** and *** *** and *** Bank whereby *** Bank agrees to waive any indebtedness remainingon the loan when there is a total loss of the vehicle subject to the terms and conditions of the WaiverThe Waiver attachesto and forms a part of the finance agreement; it is not an insurance policy.As defined by the GAP Agreement, the outstanding balance on the date of loss was $9,The payment of $7,734.00from Ms***’s insurance company was deducted from what the outstanding balance was on the date of loss, leavingan amount of $1,to be waived by *** Bank.In that Premier does not waive the debt, but rather only processes the paperwork necessary for the lender *** Bankto do so, we recommend that Ms*** contact *** Bank in that they may be able to more fully address herconcernsOur understanding is however that the amount of $1,351.39, of the remaining debt, has been waived.I thank you for the opportunity to clarify our position in this matter, and for your anticipated understanding.Sincerely,*** ***

Can we please get the Make, Model and complete VIN # of the Vehicle so that we can research the information in question?Thank you

See attached response and customers coverage booklet.We are in receipt of your Revdex.com complaint dated August 18, regarding a claim made under Mr.***’s Premier Classic Vehicle Service Contract (hereinafter “Service Contract”)As a member of Premier DealerServices, Inc.’s
(“Premier”) legal department, I am responding to your request for clarification as to the concernsexpressed by Mr***As Premier is the obligor and the administrator of the Service Contract, Premier answers allinquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and have found thatit was properly adjudicated.Please review Mr***’s service contract under Section 8, Contract General Provisions, 8C Limits of Liability(copy enclosed):The total of all benefits paid or payable under this Contract shall not exceed the Vehicle purchase priceThe totalbenefits payable for any single repair, repairs or replacement shall not exceed the actual cash value of the Vehicleimmediately prior to the BreakdownThis determination of the Vehicle’s actual cash value will be made using thetravalue for an average condition vehicle as published in the most recent National Automobile DealersAssociation (NADA) guide.Mr***’s current NADA average condition travalue of his vehicle is $5,and the repair facility’s repairorder that was submitted was in the amount of $10,Due to the Limits of Liability the amountapproved/authorized for this repair is $5,If Mr*** would like this amount paid toward is repair order, pleasehave Mr*** contact the repair facility and authorize the required repairs and then the repair facility will submit afinal invoice for our payment of approved amountMr*** may also have his vehicle repaired at a different repairfacility that facility will need to submit a final invoice for payment as well.By stating our coverage position, Premier in no way intends to waive or be estopped in regard to any other basis thatmay or may not be presently apparentIf you obtain any information, whether or not requested herein, which may bepertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** ***Legal DepartmentConsumer Relations?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? Dear Ms***,I have attached an email correspondence from Mr*** *** from the claims department stating that my personal log will be accepted as long as I include receipts of purchases, which I didAs far as the tire rotation is concern, there are no receipts for parts since I did not have to purchase anything to be able to do a tire rotationThe spark plug was also replaced on 5/9/at miles and the receipt for the parts was also emailed to the claims departmentTherefore, based on the email, personal log are acceptable as long as receipts of purchases are forwarded to the company.?
Regards,
*** ***

See attached response.We are in receipt of your letter dated January 27, 2016, regarding a claim made under Ms***’s Premier Essential Vehicle Service Contract (hereinafter "Service Contract")As a member of Premier Dealer Services, Inc., (“Premier”) legal department, I have been asked to
respond to your request for a clarification as to basis of Ms***’s claim decisionAs Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have carefully reviewed the claim in question and found that it was properly adjudicated.Ms***’s Service Contract requires her compliance in terms of maintenance (Section Three, copy enclosed):Section Three ??" Contract General Provisions; B- Your ResponsibilitiesYou must Keep all fluid at proper levels and have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the owner’s manual for Your vehicleIf You do not have an owner’s manual for Your Vehicle, You can contact the Dealer of Us and the servicing recommendations will be provided to YouYour owner’s manual list difference servicing recommendations based on Your individual driving habits and climate conditionsYou are required to follow the or severe maintenance schedule that applies to Your driving habits and conditionsIf You do not follow these recommendations and such failure caused a Breakdown, further damage or unnecessary repairs, coverage under this Contract will be denied or reducedYou must retain all sales receipts, invoices or work orders showing the date, odometer, mileage, a description of Your Vehicle, the vehicle identification number (VIN), and the maintenance service performed, including parts and fluids used to complete these services.While we did receive maintenance records showing maintenance having been performed by *** *** *** ***, further investigation revealed that the maintenance was not performed there and in fact those specific records were not validApparently someone from *** *** *** ***notified Ms*** of our inquiry to them regarding the maintenance records, which prompted her to leave our claim staff a message that the maintenance was in fact not performed there (even though she represented that it was via the maintenance receipts bearing their name) and that her neighbor is as mechanic at the repair facility and he purportedly did maintenance for her at his homeMs*** has since contacted us stating that the individual who researched the maintenance records identified himself as an attorney, that it incorrect, the individual (claims manager) did however ask for the repair facility’s legal department in that he felt that would be the best contact in that this claim has escalated to the Revdex.comIn any event the requirement to provide verifiable proof of maintenance was not met as is required by the service contractIn addition, an independent third party inspection of the vehicle stated the following:Inspectors FindingsBlack sludge residue present in all recesses of timing components, valve covers cam housings chain boxTech states that he washed the front cover prior to inspectionBlack burnt oil residue still present inside coverActuator oil passages blocked with carbon and sludge.Cause of failure oil contamination causing blockage in passageways with sludge and carbon in actuators, subsequent damage to tensioners and chainsSealing failure to steering rack.Is the failure/damage caused by lack of lubrication? Yes, long term oil change intervalsIn that the required maintenance records were not kept as required, records that were supplied were not valid and an independent inspection stated that the cause of failure was resultant from a lack of maintenance, we believe that the correct decision was made to deny the repairs.Again, after careful review we believe that the claim in question was properly adjudicated in accordance with the terms and conditions of the Service ContractPlease be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration.Sincerely,*** *** Legal Department Consumer Relations

Ms*** also did a customer review that we have responded tooPlease note the letter attached is the same information provided in the customer review.?

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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***
? ? would someone help me get to a person that can help me see if the dealer will waive the balance, I don't know what to do?

Dear Mr***,We are in receipt of Ms***’s complaint dated January 5, 2018, regarding a claim made under herPremier Performance Vehicle Service Contract (hereinafter "Service Contract")As a member of PremierDealer Services, Inc (“Premier”) legal department, I have been asked to respond to
Ms***’s claimand for clarification as to basis of her claim decisionAs Premier is the obligor and the administrator ofthe Service Contract, Premier answers all inquiries concerning contract terms and claim decisions.On December 19, 2017, *** *** Automall the repair facility called in stating that customer had thefollowing complaint, the check engine light was onWe requested maintenance history from the repairfacility and received that back from them on December 20, 2017.We informed the repair facility the Ms*** would need to authorize teardown to be able to show causeand extent of damages once that is done and in order to properly diagnose the vehicle we would send outan independent inspector to thoroughly diagnose the cause, extent of the damage and costs of the repair.The repair facility called us back on December 26, that the vehicle had been torn down and wasready to be inspected.The inspectors finding were as follows:Failed Components/Extent of DamageCode PExhaust camshaft position performanceTiming chain has excessive slack in it.Travel up and down is about one inchTop end of engine was clean of sludge and has very lightvarnishNo father tear down had been completed.Cause of FailureCondition is consistent with metal fatigue of timing chain.Since the inspector was only able to verify a failure with the timing chain, which the repair facility agreedwith per enclosed inspection sheet, and per verbal verification from the inspector the repair facility nevershowed them any codes for actuators that stuck openHowever in the interest of customer satisfaction wewill reimburse Ms*** $144.96, which is the part cost of the exhaust actuator, as the code set was forExhaust Camshaft Position PerformanceDue to the fact that the repair wasn’t verified and repairedwithout prior authorization we will not be able to reimburse Ms*** for the additional cost.Please see Section 1, Definitions, Subsection K Exclusions of Ms***’s Service Contract (copyenclosed):This Service Contract does NOT provide coverage for any of the following:Any repair and/or replacement not authorized by Us prior to the commencement of therepair and/or replacement or for loss, damage or expense arising from or incurred inconnection with repairs performed without receipt of prior authorized from UsComponents or parts, which have not failed or resulted in a verifiable Breakdown, but arereplaced based on the manufacturer’s or repair facility’s recommendation or replaced dueto manufacturer redesign or updateRepair a Covered Part if a Breakdown had not occurred or if the wear on the part has notexceeded the published field tolerance allowed by the manufacture.Ms*** will receive the reimbursement from us within 7-business days and will be mailed to the*** *** *** *** *** *** ***Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or beestopped in regard to any other basis that may or may not be presently apparentIf you obtain anyinformation, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I askthat you forward it to me immediately for my review and additional consideration.By stating our coverage position, we in no way intend to waive or be estopped in regard to any other basiswhich may or may not be presently apparent.Sincerely,*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I received an email from you on January 2016, regarding a complaint filed against Premier Dealer Services.? I responded to the email incorrectly, thinking you were asking me to confirm the details in the complaint.? Please accept my apologies for this error.Please know that this problem has not been resolved by Premier Dealer Services.? They have not refunded the fees of $to me as of this date.? Please reopen this complaint and help me as much as possible to get my refund.I can be reached at phone at? ***? or via email at? ***
Regards,
*** ***

Dear Mr***,? As a member of the Claims Department, I have been asked to respond to your request forclarification as to the basis of our claim decisionWe are the administrator of the PremierEssential service contract, which was sold to you by DCH Academy HondaAs the administratorwe
are responsible for the adjudication of claims based upon the express terms, conditions,limitations, and exclusions that it contains.The claim for repairs was called into our claims department on December 20, At that timeour claims staff was informed by the repair facility, Paramus Auto Mall, “that the vehicle wasburning oil and had a noise in the engine and the left door lock will not open.” Their diagnosiswas that the left front door latch had failed and they needed to start an oil consumption testTherepair facility called back on December 27, stating they did a tear down on the engine andfound cylinder wall damage to the number one and seven cylindersThe claims staff requestedthe customer’s maintenance records and estimate for repairsThe claim staff informed the repairfacility that in order to properly determine if coverage would apply they would dispatch anindependent mechanical inspector to verify the cause and extent of the suspected damage/failure.The claims department then sent an independent inspector to verify the repair facility’s reportedfailureThe inspector found and reported the following:“Engine has wear and scoring to # and #cylinder walls, #piston skirt is scored andworn, crank journal and bearing look goodoil pan is clean and no signs of sludgeNoexternal leaksThere is carbon buildup on piston tops and on sidesRings are removedfrom pistons and are not brokenNo warpage to cylinder heads, carbon buildup incombustion chambersTech states there was Pcod prior to teardownUnable tocheck door latch due to tear down.”*** *** *** *** *** *** *** ** ***There was no indication of a failed component, only carbon build up and scored cylinders wallswere shownThe claims department then sent a second inspector to verify the cause and extentof the suspected failureThe inspector found and reported the following:“The service technician demonstrated to the inspector inside the service bays a torn downengine assembly from a Chevrolet Corvette with a reported oil consumption failure.The inspector was demonstrated at the #Cylinder diagonal ashing on the spark plugelectrode that is consistent with the reported failureThe inspector also observed at eachof the individual spark plugs, an observed and present lean burn conditionThe inspectoralso noted that the lean burn condition observed was also present at each of the backsidesof the exhaust valve assembliesThe inspector was then demonstrated various degrees ofcylinder wall waviness and associated vertical scratching that is consistent with excessiveinternal cylinder temperatures related to the lean burn conditionThe inspector thenverified at the #piston carbon locking at each of the cylinder rings and associated ringgroovesThe inspector was able to verify a documented DTC P0300-(Random misfires)and a P0420-(Catalyst efficiency below threshold B1)The inspector then observed at theremoved BCatalyst various degrees of metallic particles that is consistent with internalcatalyst breand failureThere were no observed signs of any abuse, long term leaks,mods, wheel slip or commercial use.”Is the Failure/Damage caused by an overheat/continued operation or failure to protect? YesContinued operation with an active CEL and P0420.Cause of Failure“Material failure time/miles of the Catalyst Assembly causing sub-damages to the engineassembly related to excessive internal cylinder temperatures.(Lean-Burncondition/detonation).”Please refer to Section -Contract General Provisions; 3D Exclusions, Numbers 7, & Damage, failure or Breakdown of a Covered part caused by the failure of a non-covered partService adjustments/cleaning, a contaminated fuel system, air conditioning recharge,batteries, battery cables, nuts, bolts and fasteners, belts, brakes (drums, shoes, linings, disc rotorsand pads), exhaust system (including catalytic converter), filters, lights (bulbs, sealed beam andlenses), headlamps and projection lamp assemblies, fuses, fuse blocks, manual clutch, pressureplate, throw out bearings, clutch master or slave cylinder, manual transmission clutch disc andlining, strut cartridge inserts, shock absorbers, spark plugs and wires, glow plugs, squeaks, rattlesor other noises where there is no covered Breakdown, tires, wheels, tune-ups, wheel balancingand alignment (unless required in conjunction with a covered repair), wheel studs, wiper arms,wiper blades, shop supplies, environmental waste charges, hazardous waste fees, frictionmaterials, glass, hoses (except high pressure steering and air conditioning)Filters, lubricants,coolants and refrigerants will be covered only if replacement is required in connection with aBreakdownDamage, failure or Breakdown caused by Your failure to take or cause to be taken,reasonable precautions to prevent damage when a problem exists (e.gchange in enginetemperature condition, unusual noises, leaking fluids, shaking, unusual shifting, etc.).? Balboa Avenue, Suite 300, San Diego, CA 92123In summary it was determined that the damage to the piston, and cylinder wall was caused by thefailure of a non-covered componentThe catalytic converter is an excluded component on thecontractThe service contract does not cover, and in fact excludes any damage as a result of anon-covered partAfter a careful review of your claim it is our determination that the claim wasadjudicated properly and in accordance with the terms and conditions of the service contract.Please be advised that by stating Premier’s coverage position, Premier in no way intends towaive or be estopped in regard to any other basis that may or may not be presently apparentIfyou obtain any information, whether or not requested herein, which may be pertinent toPremier’s claim evaluation, I ask that you forward it to me immediately for my review andadditional consideration.We thank you in advance for your anticipated understanding in this matter.Sincerely,*** ***
*** ***

We have reviewed the rebuttal correspondence dated August 22, 2017, however it did not contain any new
information that would help resolve the claim in questionAs such, our position remains as previously
stated in our letter dated August 23, 2017, attached for your reviewHowever, Ms***’s rebuttal
mentioned that she has had an Osensors replaced on her vehicle; we have no record of this claim being
called in to usPlease have Ms*** fax the repair order(s) to our claims manager *** *at *** ***? and he will review the repair order(s) for possible reimbursement
As an aside, Ms*** references complaints made against Premier on the Revdex.com websiteWhile that
may sound extreme, please keep in mind that during that same period we have processed over 354,
Vehicle Service Contract claims, as such 99.98871% of the Vehicle Service Contract claims we have
adjudicated are concluded satisfactorily with no complaints to the Revdex.com
Again, we thank you for the opportunity to respond to this matter
Sincerely*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I am not aware of any resolution to this issue - or arrangement that has been made with the dealership.?
Regards,
*** ***