Premier Dealer Services Inc

Please find response attached.We are in receipt of your customer complaint dated November 3, regarding a claim made underMr& Mrs***’s Premier Performance vehicle service contract (hereinafter "Service Contract")As amember of Premier Dealer Services, Inc (“Premier”) legal department,
I have been asked to respond totheir request for a clarification as to basis of their claim decisionAs Premier is the obligor and theadministrator of the Service Contract, Premier answers all inquiries concerning contract terms and claimdecisions.Premier has been advised the vehicle is still under manufactures warranty (**) for this repair, and ifMr& Mrs*** would return to dealership that has complaint on file showing the issues prior to theexpiration of the factory warrantyThe dealership that the ***’s need to return the vehicle too is:*** *** *** *** *** ** ***Please let us know if you need any additional information and be advised that by stating Premier’scoverage position, Premier in no way intends to waive or be estopped in regard to any other basis thatmay or may not be presently apparentIf you obtain any information, whether or not requested herein,which may be pertinent to our claim evaluation, we ask that you forward it to us for further review andconsideration.We thank you for the opportunity to clarify our position

Revdex.com of San Diego
Attn: Christine ***
Viewridge Ave, Suite
San Diego,CA
Re: Consumer Name: *** ***
Agreement No.: ***
Claim No.: ***-***
Dear Ms***,
We are in receipt of Ms***’s reponse to our letterPer Ms***’s Limited Warranty the oil
changes and tire rotations she has listed in her response were part of a personal log that Ms***
provided and unfortunately per the Terms and Conditions of Ms***’s Limited Warranty we are only
able to accept items listed on a repair order, which would indicate; customer name, repair order number,
repair order date, Vehicle Identification Number, a description of your vehicle, repair order mileage and
complete description of services performed
Please also note in reference to the spark plugs, we have a repair order with mileage 51,812, in which one
spark plug and one coil pack that was replaced due to a failure, this does not constitute a spark plug
service
We thank you for the opportunity to provide clarification in this matterHowever, the Limited Warranty
does provide arbitration for dispute resolutionFor more information on this process and to request the
initiation of that process we recommend that she contact the following in accordance with the terms of the
Limited Warranty, as they have also been advised of this matter:
*** *** *** *** ** *** *** *** ** ***
Sincerely*** ***
*** Department
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms
***, I provided PDS the tire rotation and oil change records listed below for their review on my previous correspondences with them.Tire Rotation Records7/9/miles, 5/21/miles, 7/21/miles, 1/12/miles, 4/13/miles, 6/22/miles, 8/17/miles, 10/14/miles, 1/11/miles, 3/1/miles, 4/26/miles, 6/14/miles, 9/23/miles, 11/15/miles, 1/18/miles, 3/7/miles, 5/22/miles, 7/16/miles, 9/12/miles, 11/24/miles, 7/9/miles, 10/5/miles, 12/17/miles and 2/23/miles.Oil Change7/21/miles, 6/22/miles, 8/13/miles, 10/14/miles, 12/16/78561, 1/11/miles, 3/1/miles, 4/26/miles, 6/14/miles, 9/23/miles, 2/17/miles, 3/7/miles and 5/22/miles.As far as the spark plug was concerned, it was replaced by Hyundai on 1/31/at miles and I sent the repair order for that to them on 3/22/2014, which is earlier than the recommended replacement time indicatedIt was also replaced on 5/9/at miles.As far as the air filter and coolant maintenance I was informed by ***, *** and *** from the claims department that I just need to provide receipts for parts in order for personal log to be acceptedThey all stated that since the both air filters were replaced with K and N filters that is acceptable. Therefore, I believed that I have provided the business with all the documents they need to authorize my repair.
Regards,
*** ***

Please find response attached We are in receipt of your letter dated February 29, 2016, regarding a claim made under Mr***’ Equis Vehicle Service Contract (hereinafter "Service Contract")As a member of Premier Dealer Services, Inc., (“Premier”) legal department, I have been asked to
respond to your request for a clarification as to basis of Mr***’ claim decisionAs Premier is the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisions.We have carefully reviewed the claim in question and found that Mr*** has declined to proceed with the claim for repair, as per the service manager at the repair facilityIt is our understanding the reason for this is that the headlamp is still operational and when he turns the vehicle to the right the headlights turns to the right as well, just not as far as the vehicle and but he can still see the road.Although we would prefer this be addressed now versus later, we did advise the service manager at the repair facility that if Mr*** come back into the repair facility with the same concern we will re- review the claim at that time.Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration.Sincerely,*** *** Legal Department Consumer Relations

We are in receipt of your letter dated November 25, and received in our office on December 1, regarding a concern Mr*** had with the payment of his PreseRVe Service Contract (hereinafter "Service Contract") claimAs a member of Premier Dealer Services, Inc.’s (“Premier”) legal
department, I am responding to your request for clarification as to the concerns expressed by Mr***.We have investigated the concerns Mr*** expressed and Mr*** claim was paid on November 24, in the amount of $There was a delay in payment of Mr*** claim because we were not able to obtain an invoice from the repair facility or Mr*** with his signature until November24, which at that time the claim was paid.We now consider this matter closed as it pertains to PremierIf you obtain any information, whether or not requested herein, which may be pertinent to your inquiry, we ask that you forward it to us immediately for our review and consideration.Sincerely,*** ***Legal DepartmentConsumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In response to Complaint #*** VIN # *** 08/***/*** *** ***
Bronze
Regards,
*** ***

Hi! I filed a complaint but I need to make changes as I apparently used the wrong terminology. The new complaint is as follows:I purchased this extended warranty & was told that everything was included unless I exceed the max mileage or the warranty expires, whichever comes first
The car is currently in the dealership for a coolant leakWith Mini Coopers the thermostat and its housing comes as unit, not as separate unitsThe dealer was told that although the warranty DOES cover the thermostat, it does not cover the housing. The service advisor explained to Premier's rep that the thermostat is overworking due to the amount of coolant that is leaking but Premier's rep insists that the leak is coming from the housing so it will not be covered even though they're unitHe also states although cannot be replaced without the other, as it is unit, they are not covering the repair as they do not cover the housing which comes with the thermostat, BUT if the thermostat has to be replaced it will be covered as well as the housing, again, because they are unit and can only be purchased that way

We are in receipt of your letter dated December 15, 2014, and received in our office on December 29, regardinga claim made under Ms***'s Guaranteed Auto Protection (GAP) AgreementPremier Dealer Services, Incis theadministrator of the Guaranteed Auto Protection (GAP) Agreement purchased
by Ms*** when she purchased theNissan Maxima froin *** Nissan, IncThe Guaranteed Auto Protection (GAP) Agreement is a contractbetween Ms*** and *** Nissan, Incand *** Bank in interest whereby *** Bank agrees to waiveany indebtedness remaining on the loan when there is a total loss of the vehicle subject to the terms and conditions ofthe waiver.In this case eligibility requirements for the loan and vehicle are stated in the Guaranteed Auto Protection(GAP)Agreement signed by Ms*** and we have not yet received all of the documentation to evaluate the claim.On December 22, I we received the following documentation froin Ms***:• Copy of the breakdown of Settlement from *** *** Insurance Company;• Copy ofher signed GAP Agreement;• Copy of the check issued from State from to *** Bank;• Copy ofNADA Valuation Report from *** ***;• Copies of Ms*** 's *** bank statements showing her *** withdrawls; and• *** Bank Promissory Note and Security AgreementWe are still missing the following items required per Ms***'s Guaranteed Auto Protection (GAP) Agreement:• Complete loan payment history from the lender, *** Bank• Insurance Company, *** ***, vehicle evaluation report; and• Documentation showing the cancellation refunds for any aftermarker..add-on'sMs***'s *** BankPromissory Note and Security Agreement shows a Vehicle Service Contract and Key/Remote Purchased.We sent Ms*** a letter on December 23, (copy attached) requesting these additional items, as to date wehave yet to receive the items noted in this letter.Ms*** may fax the requested documents to ###-###-#### or email to [email protected] we receivethe documents requested then we will be able to review Ms***'s claim and verify if it is in accordance with theterms of the Guaranteed Auto Protection (GAP) Agreement.I thank you for the opportunity to clarify our position in this matter, and for your anticipated understanding. Sincerely,*** ***Legal DepartmentConsumer Relations

March 20, 2018Revdex.com of San DiegoAttn: *** ***Viewridge Ave #200San Diego, CA 92123-1688Re: Consumer Name: *** ***Contract Number: ***Claim Number: ***Your Compliant ID: ***Dear Mr***,We are in receipt of Ms***’ complaint dated March 17, 2018,
regarding a claim made under herPremier Classic Service Contract (hereinafter “Service Contract”)As a member of Premier DealerServices, Inc.’s (“Premier”) legal department, I have been asked to respond to Ms***’ complaintand for to offer clarification as to the basis of the claim decisionAs Premier is the obligor and theadministrator of the Service Contract, Premier answers all inquiries concerning contract terms and claimdecisionsWe have reviewed the claim in question and have found that is was properly adjudicatedaccording to the terms and conditions of Ms*** Service Contract.Because the Valve Cover Gasket are not listed as covered parts on Ms*** Service Contract, arequirement of coverage, the claim for the repair of these parts was denied and this was explained to Ms.*** repair facility

April 24, 2018Revdex.com of San DiegoAttn: Robert ***Viewridge Ave #200San Diego, CA 92123-1688Re: Consumer Name: *** ***Contract Number: ***Claim Number: ***Your Compliant ID: ***Dear Mr***,We are in receipt of Mr***’s complaint dated April 23, 2018, regarding a
claim made under hisPremier Essential Service Contract (hereinafter “Service Contract”)As a member of Premier DealerServices, Inc.’s (“Premier”) legal department, I have been asked to respond to Mr***’s complaint.As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiriesconcerning contract terms and claim decisions.Our file indicates that there has been ongoing communications between our claims staff and Mr.*** in regards to obtaining the complete paperwork necessary to process the rental reimbursementrequest, which we did receive on February 26, We do show that Mr***’s reimbursementcheck is in process for $and he should be receiving his reimbursement within the next businessdays.Sincerely,*** ***

Revdex.com of San Diego
Attn: Christine ***
Viewridge Ave, Suite
San Diego,CA
Re: Consumer Name: *** ***
Agreement No.: ***
Claim No.: ***-***
Dear Ms***,
We are in receipt of Ms***’s reponse to our letterPer Ms***’s Limited Warranty the oil
changes and tire rotations she has listed in her response were part of a personal log that Ms***
provided and unfortunately per the Terms and Conditions of Ms***’s Limited Warranty we are only
able to accept items listed on a repair order, which would indicate; customer name, repair order number,
repair order date, Vehicle Identification Number, a description of your vehicle, repair order mileage and
complete description of services performed
Please also note in reference to the spark plugs, we have a repair order with mileage 51,812, in which one
spark plug and one coil pack that was replaced due to a failure, this does not constitute a spark plug
service
We thank you for the opportunity to provide clarification in this matterHowever, the Limited Warranty
does provide arbitration for dispute resolutionFor more information on this process and to request the
initiation of that process we recommend that she contact the following in accordance with the terms of the
Limited Warranty, as they have also been advised of this matter:
*** *** *** *** ** *** *** *** ** ***
Sincerely*** ***
*** Department
Consumer Relations

March 22, 2018Revdex.com of San DiegoAttn: *** ***Viewridge Ave #200San Diego, CA 92123-1688Re: Consumer Name: *** ***Contract Number: ***Claim Number: 1803-3134Your Compliant ID: ***Dear Mr***,We are in receipt of Ms***’ additional response dated March 20, Please find attached acopy of Ms*** Service Contract Schedule page that states she received both documents, herSchedule page and her coverage bookletPlease review SECTION 6-IMPORATION INFORMATIONABOUT THIS CONTRACT:The Contract contains two documents; this Schedule page and a coverage booklet, ThisSchedule must be affixed to the Inside cover of the coverage booklet in order to completethe ContractYou should read this Contact carefullyIt contains the entire agreementbetween You and UsIt takes precedence over any other written or oral statements madeto You with respect to this ContractAny modification(s), alteration(s), or change(s) tothe preprinted terms and conditions of this Contract is/are invalid and of no force oreffectBy Your signature below You hereby name the Lienholder identified above as anadditional loss payee under this Contract and acknowledge that You have been given theopportunity to read the entire Contract that is being purchased today.Because the Valve Cover Gasket are not listed as covered parts on Ms*** Service Contract, arequirement of coverage, the claim for the repair of these parts was denied and this was explained to Ms.*** repair facility

We are in receipt of your letter dated June 18, 2015, regarding a claim made under Mr*** Preserve Extended Protection Plan (hereinafter "Protection Plan")As a member of Premier Dealer Services, Inc (“Premier”) legal department, I have been asked to respond to your request for a clarification
as to basis of Mr*** claim decisionAs Premier is the obligor and the administrator of the Protection Plan, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and found that it was properly adjudicated.Please find attached a copy of the claim decision letter sent to Mr*** on May 20, 2015, which states that we were unable to approve Mr*** claim for repair because there were not any mechanical or electrical defects with the slide out motor, it had simply needed to be reattached to the motor home, which is not coverable under Mr*** Protection Plan (see complete detail in attached letter).Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration.By stating our coverage position, we in no way intend to waive or be estopped in regard to any other basis which may or may not be presently apparent.Sincerely,
*** ***Legal DepartmentConsumer Relations

Dear Mr***,We are in receipt of Mr***’s additional response dated March 9, We have reviewed theinformation that Mr*** provided and we have contacted the repair facility and asked if there areany current failures to the Engine Control Module (ECM)They have informed us that there are not anycurrent issues with the Engine Control Module (ECM), however if there was please note that a simple reprogramingwould not have been covered under Mr***’s Service Contract even if needed.We thank you for the opportunity to further clarify our position in the matter.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this
complaint resolved
Regards,
*** ***

Response attached

Please find response attached.Dear Ms***,We are in receipt of your letter dated March 7, regarding Ms***’s Vehicle Service Contract Refund AgreementAs Premier Dealer Services, Inc(hereinafter “Premier”) is the administrator of the Premier Select Service Contract Refund/Buy Back
(hereinafter “VSC Refund”), Premier answers all inquiries concerning claims.Ms***’s VSC Refund claim was approved and payment was sent to her on 1/29/however, once received Ms*** contacted us to inform us her first name was incorrect on the check she received and she was unable to deposit the checkOn 2/15/Ms*** was informed a new payment would be issued and on 3/9/Fedex confirmed that new check was signed for at the *** residence.We apologize for the delay in issuing the corrected check and thank you for bringing this matter to our attention.Sincerely,*** *** Legal Department/Consumer Relations

We are in receipt of your letter dated September 15, and received in our office on September 23, 2014, regarding a claim made under Mr***’s Pre-Owned Lifetime Limited Powertrain Warranty (“limited warranty”)Please be advised that *** *** ***, Inc
(“***”) is the administrator on behalf of the selling dealership (warrantor) and the in order for Mr***’s limited warranty to provide coverage, the maintenance terms it requires must be adhere to
In this case the limited warranty requires (copy of Mr***’s limited warranty attached):
TERMS AND CONDITIONS
MAINTENANCE REQUIREMENorder to keep YOUR Lifetime Limited Powertain Warranty valid YOU must follow the maintenance procedures listed below:
-YOU are responsible for making sure the oil warning light gauge and the temperature warning light gauge are functioning before driving the vehicle
-YOUR vehicle must receive all scheduled maintenance as recommended by the manufacturer’s Owners Manual
-YOU must keep copies of repair ordersCopies must indicate; customer name, repair order number, repair order date, Vehicle Identification Number, a description of YOUR vehicle, repair order mileage, and a complete description of *** performed
-WE may require YOU to furnish US with proof that the specified *** have been performedFailure to show proof that all scheduled maintenance and repairs have been performed may void coverage under this Lifetime Limited Powertrain Warranty
*** *** *** Scion is committed to ensuring YOUR vehicle is properly maintained and *** *** *** Scion will assist in retaining copies of YOUR maintenance records in order to assure YOUR compliance with maintenance record retentionShould YOU not return to *** *** *** Scion for all scheduled maintenance and repairs, it is YOUR responsibility to retain all maintenance and repair records to assure eligibility of coverage of this Lifetime Limited Powertrain Warranty
In the review of Mr***’s maintenance records submitted it indicates that several of the required *** were not performedSpecifically Mr*** is required to get his oil changed and tire rotation every 7,miles, he is missing the service between 54,miles and 64,miles (a difference of 9,miles, 2,miles over interval)He is also required to get a full service and multipoint inspection including the drive shaft and transmission every 15,miles, Mr***’s 51,mile service record does not indicate that the multipoint inspection including the drive shaft and transmission was completedMr*** is also required to also perform major *** every 30,miles and 60,miles and he is not been able to provide the documentation that those *** were ever performed
While we are understanding of the request we must administrate this claim within the written terms and conditions of the agreement and in a consistent fashion from consumer to consumerIn that we are unable to deviate from the terms of the agreement, we are therefore unable to honor Mr.***’s request to waiver certain conditions contained therein
By stating our coverage position, we in no way intend to waive or be estopped in regard to any other basis which may or may not be presently apparent
If you have additional questions, please let us know
Sincerely,
*** ***
Legal Department
Consumer Relations

please note the arbitration information that has been provided to Ms***.

We are in receipt of Mr***’s complaint dated April 26, regarding a claim made under his Limited Warranty provided by *** *** (hereinafter "Warranty")Premier Dealer Services, Inc(“Premier”) act’s as the administrator of the Warranty on *** ***s behalfAs a member of
Premier’s legal department, I am responding to your request for clarification as to the concerns expressed by Mr***.In order to make a coverage determination it will be necessary for the Mr*** to authorize the disassembly to the degree that the repair facility can make a full determination as to the cause and extent of damageIt is our understanding that the repair facility and Mr*** are/will be discussing thisHowever, in the event the cause of the motor damage is the result of sludge and or damage resultant from a lack of maintenance, the coverage will be impacted.Once this has occurred our office should be notified of the findings so that the claim process may continue.Sincerely,*** *** Legal Department Consumer Relations