Premier Dealer Services Inc

Dear Ms***:We are in receipt of your letter dated August 21, 2015, regarding a claim made under Ms***'s Premier Essential Vehicle Service Contract (hereinafter "Service Contract")As a member of Premier Dealer Services, Inc (“Premier”) legal department, I have been asked to respond to your request for a clarification as to basis of Ms***'s claim decisionAs Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and found that it was properly adjudicated.On August 13, 2015, *** *** *** *** the repair facility called in stating that the thermostat housing is cracked and leakingSince any housing is an Excluded part, the claim for repair of the thermostat housing was deniedPlease see Section 3D, Exclusions of Ms***'s service contract (copy enclosed): DExclusions This Contract does NOT provide coverage for any of the following: Cases, housings, engine block and cylinder heads are covered only if damaged by the failure of an internally lubricated part. Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration.By stating our coverage position, we in no way intend to waive or be estopped in regard to any other basis which may or may not be presently apparent. Sincerely, *** *** Legal Department Consumer Relations

AttachedWe are in receipt of your customer complaint dated January 7, regarding a claim made Mr***’s Premier Essential Vehicle Service Contract (hereinafter “Service Contract”)As a member of Premier Dealer Services, Inc.’s (“Premier”) legal department, I am responding to your request
for clarification as to the concerns expressed by Mr***As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and have found that it was properly adjudicated.Our claim records indicate that the repair facility that *** at *** *** ***, contacted our office on January 4, 2016, to report that Mr***’s had the following concerns of “the heat gets hotter than cooler in the driver’s side then passengers side.”*** spoke with the technician and he reported that it works correctly then is stops working after about minutesThe failure is from a plugged or restricted heater core.Please note the following from Mr***’s service contract under Section 3, Contract General Provisions, Exclusions and Section OneDefinitions (copy enclosed):3D-EXCLUSIONSThis Contract does NOT provide coverage for any of the following:Damage, failure or Breakdown caused by the lack of proper and necessary amounts of coolants of lubricants or caused by sludge buildup, contaminate(s), or foreign objects(s).DEFINITIONSBreakdown- The failure of any Covered Part to perform the function for which it was intended to perform, within manufacturer specifications, due to a mechanical or electrical defectA Breakdown shall be considered to have occurred only when a Covered Part has been subject to usageGradual reduction in operating performance due to natural and inherent wear characteristics of automotive parts will not be considered a BreakdownHowever, reduction in operating performances of an automotive part which exceeds the published tolerances allowed by the manufacturer may be considered a Breakdown hereunder.Since the heater core was plugged/restricted it does not meet the definition of a breakdown and is excluded, we were unable to authorize the claims for repair.By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** ***Legal DepartmentConsumer Relations

Dear Ms***,
We are in receipt of Mr***’s response dated May 1, 2017, we have contacted *** ***, the
Service Manager at *** *** *** who confirmed that they reached an agreement with Mr
*** to split the cost of the repair as a compromise, even though those parts are not listed as covered
components under the terms of the service contractWe were also informed that Mr*** then
cancelled the service contract and received a full refund
Based on this information it would appear that this matter is resolvedIf Mr*** still disputed that
this took place, we recommend he contact *** ***, the Service Manager at *** *** ***
By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in
regard to any other basis that may or may not be presently apparentIf you obtain any information, whether
or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us
immediately for our review and consideration
We thank you for the opportunity to clarify our position in this matter
Sincerely,
*** ***
Legal Department
Consumer Relations

Please find response attached.We are in receipt of your customer complaint dated November 3, regarding a claim made underMr& Mrs***’s Premier Performance vehicle service contract (hereinafter "Service Contract")As amember of Premier Dealer Services, Inc (“Premier”) legal department,
I have been asked to respond totheir request for a clarification as to basis of their claim decisionAs Premier is the obligor and theadministrator of the Service Contract, Premier answers all inquiries concerning contract terms and claimdecisions.Premier has been advised the vehicle is still under manufactures warranty (**) for this repair, and ifMr& Mrs*** would return to dealership that has complaint on file showing the issues prior to theexpiration of the factory warrantyThe dealership that the ***’s need to return the vehicle too is:*** *** *** *** *** ** ***Please let us know if you need any additional information and be advised that by stating Premier’scoverage position, Premier in no way intends to waive or be estopped in regard to any other basis thatmay or may not be presently apparentIf you obtain any information, whether or not requested herein,which may be pertinent to our claim evaluation, we ask that you forward it to us for further review andconsideration.We thank you for the opportunity to clarify our position

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
thank you for your response ! if the contract is part specific then the lumbar motor should be listed as not covered and it is not written in the contractThe lumbar motor move inward and outward and it is part of the seat electrical system. I have contacted the office of attorney general and I will follow up with them on the appropriate actionThank you for your time and energy
Regards,
*** ***

Please find response to complaint, customers signed contract and coverage booklet attached.Dear Ms***:We are in receipt of your letter dated October 6, 2015, regarding a claim made under Ms***’sPremier Essential Vehicle Service Contract (hereinafter "Service Contract")As a member of
PremierDealer Services, Inc., (“Premier”) legal department, I have been asked to respond to your request for aclarification as to basis of Ms***’s claim decisionAs Premier is the obligor and the administratorof the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWehave carefully reviewed the claim in question and found that it was properly adjudicated.Our records indicate that once a known concern beyond the leaking seal was present (a noise was heardafter the vehicle left the original service center with a leaking seal) the vehicle was driven back to them(the original repair facility) for diagnosis of the noiseDriving the vehicle caused additional andpreventable damage that is not covered by the service contractThe service contract specifically excludesdamage resultant from continued operation of the vehicle with failed components, and for the failure toprotect the vehicle from further damage (see exclusion(s) nine & ten, copy enclosed):D-EXCLUSIONSThis Contract does NOT provide coverage for any of the following:Damage, failure or Breakdown caused or exacerbated by the continued operation of thevehicle while in a failed or failing conditionDamage, failure or Breakdown caused by Your failure to take or cause to be taken,reasonable precaution to prevent further damage when an apparent problem exists (e.g.change in engine temperature condition, unusual noises, leaking fluids, shaking, unusualshifting, etc.).Had the vehicle been protected from further damage after the initial pinion bearing failure the damageswould have been limited to the replacement of only the pinion bearing and pinion bearing race, which waswhat was authorizedThe service contract holder is responsible for the preventable damages and theirassociated diagnostic charges, which in this case equated to the all amounts in excess of the amountapproved, i.e., $(after $deductible)Please keep in mind that the Service Contract providestowing coverage, which in this case had it been utilized would have prevented the occurrence of thepreventable damage and costs in excess of the approved amount.As an aside, the current repair facility (County Line Auto) indicated on their repair order (attached), thatthey believe the additional damage to be the result of a low fluid condition created by a leaking seal(which such leak was known by the complainant prior to the damage occurring)If that is the case,damage resulting from a lack of lubrication is similarly excluded, see:D-EXCLUSIONSThis Contract does NOT provide coverage for any of the following:Damage, failure or Breakdown caused by the lack of proper and necessary amounts ofcoolants or lubricants or caused by sludge buildup, contaminant(s), or foreign object(s).Again, after careful review we believe that the claim in question was properly adjudicated in accordancewith the terms and conditions of the Service ContractPlease be advised that by stating Premier’scoverage position, Premier in no way intends to waive or be estopped in regard to any other basis thatmay or may not be presently apparentIf you obtain any information, whether or not requested herein,which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for myreview and additional consideration.Sincerely,*** ***Legal DepartmentConsumer Relations

Dear Ms***,We are in receipt of your customer complaint dated December 31, regarding a claim made under Ms***’ “No Use No Lose Agreement” (hereinafter "Agreement”)As a member of the legal department, I have been asked to respond to the request for a clarification as to basis of the
claim decision.In this case the Agreement sets out the criteria required to qualify for the refund, which unfortunately was not complied withIt is Ms***’ responsibility to follow the terms of the Agreement as stated under Section “Request for Benefits,” which requires the request to be made to the Administrator within days to the of the Vehicle Service Contract (“VSC”) expiration date or within 2,miles of the VSC expiration odometer reading (copy enclosed).Ms*** sent in her request for benefits to the administrator on September 23, which was days after her Vehicle Service Contract expiration date and days after the required days to request a payment of benefitsHowever, the claim was nonetheless submitted to the underwriter of the program and it was subsequently declined based on the aforementioned.By stating the coverage position, we in no way intend to waive or be estopped in regard to any other basis which may or may not be presently apparent.Sincerely, *** *** Legal Department Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Attached please see copies of my warranty hand book regarding covered items and my exclusionsNo where is it listed that a software failure requiring a reprogram or as they put it a "SIMPLE REPROGRAM" is still not coveredThe vehicle was not abused, performed all the tasks it needed to by following what the COMPUTER told it what to doThis resulted in having multiple issues happeningSo as it seems, a covered item failed, resulting in damaging an uncovered item, and this company is failing to see this and correct the issue by replacing the damaged engine, and programming the computer. Regards,
*** ***

Response attached.This letter is in response to the information submitted by Mr*** on January 27, 2016.As previously stated, our claim file indicates *** at *** *** *** contacted our office on January 4, 2016, to report that he had spoken with the technician and he reported that the heater core was “plugged or restricted”.The service contract covers components that have a material or workmanship defect, e.g., cracked, broken, leaking, etcIn this case the heat core itself is not defective, rather it cannot perform correctly due to it being plugged or restricted in some fashionThe likely source of that would be a contaminate, or coagulation of the antifreeze, but regardless of the cause, the heater core itself would work but for the presence of the matter that caused the restrictionUnfortunately this is not covered by the service contract and is in fact excludedAs such, we were unable to authorize the claims for repair.By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** ***Legal DepartmentConsumer Relations

We are in receipt of your letter dated October 28, and received in our office on November 4, Please be advised that the vehicle service contract refund agreement ("Refund Agreement") is between Mr*** and Servco Pacific, Incor its affiliate (“Servco”)Premier Dealer Services, Inc(“Premier”) administers the Refund Agreement on Servco's behalfAs the administrator, Premier is responsible for the adjudication of refund claims based upon the express terms, conditions, limitations, and exclusions contained in the Refund AgreementWe have reopened and reviewed Mr***’s claim and the decision was made to process the claim for paymentThe payment to Mr***’s was issued November 3, 2014, please note that check was returned by the post office and we have contacted Mr*** and he gave us an alternate address to mail the check to
We now find this matter closed and is pertains to Premier Dealer Services, Inc(hereinafter “Premier’)
Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration
Sincerely,
*** ***
Legal Department
Consumer Relations

March 20, 2018Revdex.com of San DiegoAttn: *** ***Viewridge Ave #200San Diego, CA 92123-1688Re: Consumer Name: *** ***Contract Number: ***Claim Number: ***Your Compliant ID: ***Dear Mr***,We are in receipt of Ms***’ complaint dated March 17, 2018,
regarding a claim made under herPremier Classic Service Contract (hereinafter “Service Contract”)As a member of Premier DealerServices, Inc.’s (“Premier”) legal department, I have been asked to respond to Ms***’ complaintand for to offer clarification as to the basis of the claim decisionAs Premier is the obligor and theadministrator of the Service Contract, Premier answers all inquiries concerning contract terms and claimdecisionsWe have reviewed the claim in question and have found that is was properly adjudicatedaccording to the terms and conditions of Ms*** Service Contract.Because the Valve Cover Gasket are not listed as covered parts on Ms*** Service Contract, arequirement of coverage, the claim for the repair of these parts was denied and this was explained to Ms.*** repair facility.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have submitted all of the maintenance records to them with confirmation from them that they received it and the *** service manager has another report as a manufacture company for the car disagree with their decision and it's oil pump failure which covered under my extended warranty ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Premier Dealership Services states"it relies on the expert opinion of the independent inspector as to the cause of the failure" In this case I have ABSOLUTE evidence that the "expert" opinion was WRONG! I had the faulty lifters replaced and the problem ceasedThey also state that for a valve lifter to not work properly it has to cause an engine misfire and set off a diagnostic code or a misfire code, however, this will only happen if a valve lifter is not fixed earlyA misfire of the engine is a worse case scenarioA faulty lifter should be fixed prior to the misfireing of an engine.Premier Dealership Services first stated that the reason for the denial was insuffucient evidence to show a valve lifter problemNow they state the denial was due to them not covering noisesSo which reason is it? They will come up with any reason to deny claimsMost parts on a vehicle will make a noise if its not working properlyA timing belt will rattle, an alternator will make a clicking sound, breaks will squeak, hydrolic valve lifters will make a tapping sound, ectWith this type of reasoning they can deny any claim.This company is obviously in breech of contractThey refused to listen to the ASE certified mechanics at the dealership where I had the lifters replacedThe independent inspector claimed that they were wrong and there was no evidnce to show a valve lifter problemThen I get the lifters fixed and consequently the problem is fixed and they still claim their inspector was rightI again ask Revdex.com to reevaluate this company's ratingAn A+ rating is a slap in the face to me and to the cusotmers who filed complaints against this companyI ask Revdex.com to stand with the customers when businesses are acting fraudulantly and in this case its obvious that this company is acting in a fraudulant mannerI also ask that this compalint be make public so potential customers can see the dishonesty, fraudulancy, and deceitfulness of this company
Regards,
*** *** (Also I can provide documentation of the bill for the replacement of the valve lifters and the original copy of my warranty with this company if they will help in this case)

Hi! I filed a complaint but I need to make changes as I apparently used the wrong terminology. The new complaint is as follows:I purchased this extended warranty & was told that everything was included unless I exceed the max mileage or the warranty expires, whichever comes first
The car is currently in the dealership for a coolant leakWith Mini Coopers the thermostat and its housing comes as unit, not as separate unitsThe dealer was told that although the warranty DOES cover the thermostat, it does not cover the housing. The service advisor explained to Premier's rep that the thermostat is overworking due to the amount of coolant that is leaking but Premier's rep insists that the leak is coming from the housing so it will not be covered even though they're unitHe also states although cannot be replaced without the other, as it is unit, they are not covering the repair as they do not cover the housing which comes with the thermostat, BUT if the thermostat has to be replaced it will be covered as well as the housing, again, because they are unit and can only be purchased that way

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Thank you for your prompt
replyPlease forgive me, as I'm a Disabled Veteran with one eye removed, and partial nasal loss in the otherI'm looking at a 40" monitor and have increased the fontIn the Specimen contract you provided me it does not say: " or replaced due to manufacturer redesign or update," in Exclusions Section D #3, nor does the one I signed in Please review and advisePlease see receipt from *** that states, "needed to be replaced." Please see my contract as it doesn't state manufacturer redesign or update?
Regards,
*** ***

See attached responseWe are in receipt of your email dated January 29, 2016, regarding a claim made under Ms***’s Tricare Vehicle Service Agreement (hereinafter “Service Agreement”)As a member of Premier Dealer Services, Inc.’s (“Premier”) legal department, I am responding to your request for
clarification as to the concerns expressed by Ms***As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and found that it was properly adjudicated.Ms***’s Service Agreement requires her compliance in terms of maintenance (Section Three, copy enclosed):Section Three ??" Agreement General Provision; B- Your ResponsibilitiesYou must keep all fluids at proper levels and have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the owner’s manual for Your VehicleIf You do not have an owner’s manual for Your Vehicle, You can contact the Dealer or Us and the servicing recommendations will be provided to YouYour owner’s manual lists different servicing recommendations based on Your individual driving habits and climate conditionsYou are required to follow the or severe maintenance schedule that applies to Your driving habits and conditionsIf You do not follow these recommendations and such failure causes a Breakdown, further damage or unnecessary repairs, coverage under this Agreement will be denied or reducedYou must retain all sales receipts, invoices or work orders showing the date, kilometreage, a description of Your Vehicle, the vehicle identification number (VIN), and the maintenance services performed, including parts and fluids used to complete these services.Our claim records indicate that customer came to the dealer with a starter and engine sizedThe dealer reported that the main bearings came apartWe requested maintenance records from the dealer for the customer’s vehicle, the dealer advised us that they have no maintenance records for the customerThe dealer did provide a letter from a third party stating all oil changes performed starting but was not able to provide actual documentation per the customers Service Agreement.We advised the dealer, that although Ms*** did not comply with the maintenance requirement we would continue with the claim adjudication to get the customer’s permission for a teardown of the vehicle and once received to call us backAfter teardown of the vehicle, and in order to properly diagnose the vehicle we sent out an independent inspector to thoroughly diagnose the cause, extent of the damage and costs of the repair.The inspectors finding were that the damage to the motor is consistent with a lack of maintenance, as such the claim was declined in accordance the following Exclusion to Ms***’s Service Agreement (copy enclosed)Section Three ??" Agreement General Provision; D- ExclusionsA Breakdown caused by negligence, misuse, improper servicing, or failure by You to perform manufacturer required or recommended maintenance services or caused by wear and tear.Our claim staff was then contacted on November 17, by the repair facility who stated that they had discovered a faulty oil pump and believed that this could be a source of the damage to the motorThe vehicle was then re-inspected on December 28, and no defect other than wear was found with the oil pumpThe second inspection report once again stated that the damage was consistent with a lack of maintenance.In that two inspection reports state a lack of required maintenance was the cause of failure, and that Ms*** was unable to provide maintenance records as required by the service agreement, the claim was declined and after a reexamination of the claim file, we believe that decision to be correct and we are unable to authorize the claim for repair.By stating our coverage position Premier in no way intends to waive or be estopped in regard to any basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent in our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in the matter.Sincerely.*** *** Legal Department Consumer Relations

We are in receipt of your Revdex.com complaint dated June 3, regarding a claim made Mr***’s Premier Performance Vehicle Service Contract (hereinafter “Service Contract”)As a member of Premier Dealer Services, Inc.’s (“Premier”) legal department, I am responding to your
request for clarification as to the concerns expressed by Mr***As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and have found that it was properly adjudicated.Our claim records indicate that the repair facility representative *** at *** ***, contacted our office on May 16, 2016, to report that Mr*** had the following concerns; “the vehicle was running rough and no acceleration.” The repair facility also reported the following; that the front turbo was leaking exhaust and the oil level was one quart low.Our claims staff dispatched an independent inspector to verify reported failuresThe inspectors finding were as follows:? ? ? ? ? ? ? Failed Components/Extent of Damage? ? ? ? ? ? ? The tech showed that upon start up there was no smoke from the exhaust, and the engine did not smoke during the inspectionThere is an oil drip from the turbo, ? ? ? ? ? ? ? ? and the tailpipes show an oily residue consistent with oil consumption/burningThe tech showed code 30ff for air pressure too low for the turbo, but this is in history, ? ? ? ? ? ? not currentThe engine ran well during the inspection with no misfires or smokingThe tech and others in the shop stated that there was excessive smoke from the ? ? ? ? ? ? ? exhaust when the vehicle first came in and the engine ran rough.Since the inspectors findings did not show any performance problems, we advised the repair facility to clean the area and add oil dye and let Mr*** to drive the vehicle and bring it back if the issue persistsThe repair facility call back later that day and started that they added the oil dye and the vehicle is now acting up and dye is coming out of the turbo, we advised the repair facility we would be sending a second inspectorSecond inspector’s findings were as follows:? ? ? ? ? ? Failed Components/Extent of Damage? ? ? ? ? Upon cold start, there is heavy smoke from the exhaust which has the distinct odor of oilThere is also a lighter odor of raw fuelThe engine is misfiring and running ? ? ? ? ? ? rough The tailpipes are wet with oily residue and some raw fuelThe oil consumption may have damaged the sensorsIn the air, there is visible dye noted in the oil ? ? ? ? ? ? drip at the turbo clampThis is consistent with an internal turbo seal failure.The claim was authorized for turbo replacement however, six (6) days later the repair facility called back staring that the PCV system was clogged with sludge and oil vapors causing oil to get into the turboWe advised the repair facility that the PSV valve is part of the valve cover and there would be no coverage as a result of it being plugged up i.ethere was no mechanical failure.Please note the following from Mr***’s service contract under Section 1, Vehicle Service Contract, 1K Exclusions (copy enclosed):1K-EXCLUSIONSThis Service Contract does NOT provide coverage for any of the following:? ? ? ? ? ? ? ? ? ? ? ? Damage, failure or Breakdown caused by the lack of proper and necessary amounts of coolants of lubricants or caused by sludge buildup, restriction of ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? fluid flow, contaminate(s), or foreign objects(s).Since the PCV Valve was plugged/restricted it does not meet the definition of a breakdown and is excluded, we were unable to authorize the claims for repair.By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** *** Legal Department Consumer Relations

Please find enclosed the work order for repairs on the *** *** insured under Contract Number *** as a result of internal engine failure.The total cost for engine replacement, parts, labor and tax amounted to $6,Per our contract, the deductible on this repair should be $100.00,Per your prior note, "{...} we will provide reimbursement based on the evaluation of the repair order illustrating the repairs performed, as would be applicable under the service contract terms had the claim been originally approved.”We appreciate your timeliness in replying to this matterPlease let us know if you need any additional information.Sincerely,*** ** ***? *** ** *** ***

March 22, 2018Revdex.com of San DiegoAttn: *** ***Viewridge Ave #200San Diego, CA 92123-1688Re: Consumer Name: *** ***Contract Number: ***Claim Number: 1803-3134Your Compliant ID: ***Dear Mr***,We are in receipt of Ms***’ additional response dated March 20, Please find attached acopy of Ms*** Service Contract Schedule page that states she received both documents, herSchedule page and her coverage bookletPlease review SECTION 6-IMPORATION INFORMATIONABOUT THIS CONTRACT:The Contract contains two documents; this Schedule page and a coverage booklet, ThisSchedule must be affixed to the Inside cover of the coverage booklet in order to completethe ContractYou should read this Contact carefullyIt contains the entire agreementbetween You and UsIt takes precedence over any other written or oral statements madeto You with respect to this ContractAny modification(s), alteration(s), or change(s) tothe preprinted terms and conditions of this Contract is/are invalid and of no force oreffectBy Your signature below You hereby name the Lienholder identified above as anadditional loss payee under this Contract and acknowledge that You have been given theopportunity to read the entire Contract that is being purchased today.Because the Valve Cover Gasket are not listed as covered parts on Ms*** Service Contract, arequirement of coverage, the claim for the repair of these parts was denied and this was explained to Ms.*** repair facility.?