Premier Dealer Services Inc

Dear Ms***,
We are in receipt of Mr***’s response dated May 1, 2017, we have contacted *** ***, the
Service Manager at *** *** *** who confirmed that they reached an agreement with Mr
*** to split the cost of the repair as a compromise, even though those parts are not listed as covered
components under the terms of the service contractWe were also informed that Mr*** then
cancelled the service contract and received a full refund
Based on this information it would appear that this matter is resolvedIf Mr*** still disputed that
this took place, we recommend he contact *** ***, the Service Manager at *** *** ***
By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in
regard to any other basis that may or may not be presently apparentIf you obtain any information, whether
or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us
immediately for our review and consideration
We thank you for the opportunity to clarify our position in this matter
Sincerely,
*** ***
Legal Department
Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Premier company send a copy for the garage Cthat their business were closed on Feb7, 2013 but the premier company needs to know when I go to any garage I don't revue their registration paper it the government's job not me, all I care about is the service I am going to get and the money I am payingBy the way I got a picture from the garage dated on Feb29th, and it's still open.Regarding their visit to check my car from their mechanic , and the company mentioned that they trust them, with my respect I am also trust ***, *** manufactory specialist in this car and they said very clear its an oil pump failure not lack of maintenance and they check the car very careful so Premier company try to focus on lack of maintenance and how I am broke the contract but this is not the case as I mentioned.Thank you for your help and understanding
Regards,
*** ***

Please find response and documentation attached.Dear Ms***,We are in receipt of your customer complaint dated November 14, regarding a claim made under Mr.***’s “No Use No Lose Agreement” (hereinafter "Agreement”)As a member of the legal department, Ihave been asked to respond to the
request for a clarification as to basis of the claim decision.In this case the Agreement sets out the criteria required to qualify for the refund, which unfortunately wasnot complied withIt is Mr***’s responsibility to follow the terms of the Agreement as stated underSection “Request for Benefits,” which requires the request to be made to the Administrator within daysto the of the Vehicle Service Contract (“VSC”) expiration date or within 2,miles of the VSC expirationodometer reading (copy enclosed)Although the request may have been made to the dealership within theallowable timeframe, the documents were not submitted to the Administrator within the allowabletimeframeHowever, the claim was nonetheless submitted to the underwriter of the program and it wassubsequently declined based on the aforementioned.If in fact the dealer is the responsible party for the delay of the submission of the request to the Administratorthat resulted in the denial of coverage, we recommend that Mr*** seek reimbursement from the dealer, inthat their error/delay was the proximate cause of the claim denial.By stating the coverage position, we in no way intend to waive or be estopped in regard to any other basiswhich may or may not be presently apparent.Sincerely,*** *** ***Legal Department*** ***

Attached response, consumer contract and coverage booklet. We are in receipt of your customer complaint dated October 15, regarding a claim made underMs***’s Premier Performance vehicle service contract (hereinafter "Service Contract")As amember of Premier Dealer Services, Inc
(“Premier”) legal department, I have been asked to respond toMr***’s request for a clarification as to basis of Ms***’s claim decisionAs Premier is theobligor and the administrator of the Service Contract, Premier answers all inquiries concerning contractterms and claim decisions.After careful consideration it is our opinion that the claim was in fact adjudicated in accordance with theterms of the service contract, i.e., the failure of a nut, bolt or fastener (as is the case here) is notcovered, and is in fact excludedSee exclusions, Section Three “Contract General Provisions” SubsectionD “Exclusions” of Ms***’s service contract:Section D-EXCLUSIONSThis Contract does NOT provide coverage for any of the following:Service adjustments/cleaning, a contaminated fuel system, air conditioning recharge,batteries/battery cables, bolts and fasteners, belts, brakes (drums, shoes, linings, discrotors and pads), exhaust system (including catalytic converter), filters, lights (bulbs,sealed beam and lenses), manual clutch, pressure plate, throw out bearings, clutchmaster or slave cylinder, manual transmission clutch disc and lining, shock absorbers,spark plugs and wires, squeaks or other noises, tires, tune-ups, wheel balancing andalignment, wheel studs, wiper blades, shop supplies, friction materials, glass, hoses(except steering and air conditioning)Filters, lubricants, coolants and refrigerants willbe covered only if replacement is required in connection with a Breakdown.Similarly, any consequential damage that such failure may contribute to is also excluded.However, we also realize that in that this particular bolt is holds the Camshaft Sprocket in place and itsfailure may cause internal engine damage, which the complainant may believe should be coveredregardless of the cause (an incorrect position)As such, we will provide reimbursement based on theevaluation of the repair order illustrating the repairs performed, as would be applicable under theservice contract terms had the claim been originally approvedPlease provide to us a copy via fax at*** *** Attn: ***, of the paid repairs for our evaluation and additional consideration.Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or beestopped in regard to any other basis that may or may not be presently apparentIf you obtain anyinformation, whether or not requested herein, which may be pertinent to our claim evaluation, we askthat you forward it to us for further review and consideration.We thank you for the opportunity to clarify our position.Sincerely,*** ***Legal DepartmentConsumer Relations

We have researched this matter and it is our understanding that the issue has been amicably resolved between the customer and the dealership.

We are in receipt of your letter dated June 11, regarding the complainant’s response to our position.Please be advised that the part that had failed in Ms***’s vehicle was her lumbar motor which is part of the seat back support and does not move the seatThe seat motor which is under the seat is listed as a covered part of Ms***’s contract but was not the part that has failedSince Ms***’s contract is part specific we remain unable to approve the claim.By stating our coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.Sincerely,*** ***
*** ***Legal DepartmentConsumer Relations

See attached responseWe are in receipt of your Revdex.com complaint dated July 25, regarding a claim made under Mr***’s Premier Essential Vehicle Service Contract (hereinafter “Service Contract”)As a member of Premier Dealer Services, Inc.’s (“Premier”) legal department, I am
responding to your request for clarification as to the concerns expressed by Mr***As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and have found that it was properly adjudicated.Our claim records indicate that the repair facility representative *** at *** ***, contacted our office on July 12, 2016, to report that Mr*** had the following concerns; “the vehicle was driven in and there was a noise from under the hood, the vehicle was not running well and there was no check engine light on.” The repair facility also reported the following; “the engine was quart low on fluid.”The claim staff informed the repair facility that in order to properly determine if coverage would apply they would dispatch an independent mechanical inspector to verify the cause and extent of the suspected damage/failureAfter being notified that the vehicle had been disassembled with Mr***’s consent, the claims department then sent an independent inspector to verify the repair facility’s reported failure.The inspectors report, which the repair facility concurred with, indicated that the damage present to the motor was a direct result of a lack of lubrication, which is specifically excluded from Mr***’s service contract under Section 3, Contract General Provisions, 3D Exclusions (copy enclosed):3D-EXCLUSIONSThis Contract does NOT provide coverage for any of the following:Damage, failure or Breakdown caused by the lack of proper and necessary amounts of coolants of lubricants or caused by sludge buildup, restriction of fluid flow, contaminate(s), or foreign objects(s).In addition, maintenance as suggested by the manufacturer is a requirement of the Service ContractAlthough performing such maintenance one’s self versus having a repair facility do so is not prohibited, the vehicle owner is nonetheless required to keep proof that the services were in fact performedPlease see Section 3, Contract General Provisions, 3B Your Responsibilities:You must keep all fluids at proper levels and have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the owner’s manual for Your VehicleIf You do not have an owner’s manual for Your Vehicle, You can contact the Dealer or Us and the servicing recommendations will be provided to YouYour owner’s manual lists different servicing recommendations based on Your individual driving habits and climate conditionsYou are required to follow the or severe maintenance schedule that applies to Your driving habits and conditionsIf You do not follow these recommendations and such failure causes a Breakdown, further damage or unnecessary repairs, coverage under this Contract will be denied or reducedYou must retain all sales receipts, invoices or work orders showing the date, odometer mileage, a description of Your Vehicle, the vehicle identification number (VIN), and the maintenance services performed, including parts and fluids used to complete these services.In that the independent inspector found a lack a lubrication to be the cause of the motor damage and the repair facility concurred with their findings, we were left with no choice but to decline the claim.By stating our coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely, *** ***

Response attached.This letter is in response to the information submitted by Mr*** on January 27, 2016.As previously stated, our claim file indicates *** at *** *** *** contacted our office on January 4, 2016, to report that he had spoken with the technician and he reported that the heater core was “plugged or restricted”.The service contract covers components that have a material or workmanship defect, e.g., cracked, broken, leaking, etcIn this case the heat core itself is not defective, rather it cannot perform correctly due to it being plugged or restricted in some fashionThe likely source of that would be a contaminate, or coagulation of the antifreeze, but regardless of the cause, the heater core itself would work but for the presence of the matter that caused the restrictionUnfortunately this is not covered by the service contract and is in fact excludedAs such, we were unable to authorize the claims for repair.By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** ***Legal DepartmentConsumer Relations

May 15, 2017Revdex.com of San Diego Attn: *** ***Viewridge Ave #San Diego, CA 92123-1688Re: Compliant Name: *** *** ***Consumer Name: *** and *** ***GAP Reference: ***Vehicle: *** F-***Dear Ms***We offer our sincere condolences to Ms
*** for the loss of her sonIn regards to the complaint concerning a benefit request made under *** and *** ***'s Deficiency Waiver Addendum (hereinafter "Waiver"), which was purchased from *** *** ***, please be advised that the Waiver is an agreement between *** and *** *** and *** *** *** with *** Motor Credit as successor in interestWe serve only as the administrator and are not a party to that agreementIn addition, there would be no "payment" made under the terms of the Waiver; rather the lender would waive the remaining balance owed by *** and *** ***, conditioned upon the terms of the Waiver having first been metThe Waiver attaches to and forms a part of the finance agreement; it is not an insurance policy and is not a substitute for auto insurance,Waiver: Under this Addendum the Dealer/Assignee agrees to waive a portion of the Customer's indebtedness in the event of a Total loss of the Vehicle as defined hereinSuch portion shall equal the Unpaid Net Balance less the Actual Cash Value of the Vehicle both defined hereinAny indebtedness no waived under this Addendum remains the Customer's responsibility.Per the Definitions of the Actual Cash Value (ACV) and Unpaid Net Balance of the Waiver (copyenclosed):Actual Cash Value (ACV): if You selected the "Deductible option, Actual Cash Vale means the retail value of the vehicle as determined by Your primary automobile physical damage carrier or third party insurer, including the value of any salvage retained by You plus applicable sales tax and nay portion of Your insurance company deductible that exceed 51,000, if a deductible is chargedIf you did not select the "Deductible” option at the time of execution of the installment Sales Contract/lease, Actual Cash Value means the retail value of the Vehicle determined by Your primary automobile damage carrier or a third party insurer, including the value of any salvage retained by You plus applicable sales tax and Your insurance primary deducible, if a deductible is chargedIn the event physical damage coverage is not maintained for the full value of the vehicle, Actual Cash Value mean the retail value of the Vehicle as defined in the National Automobile Dealer Association (N.A.D.A.) Official Used Car Guide plus any applicable sales tax.Unpaid Net Balance mean the amount owed by the Customer to satisfy the outstanding installment Sales Contract/lease balance as of the Date of loss subject to the following exclusions: any proceeds which may be recovered by cancelling any insurance coverages, service contracts and/or warranties, credit life, accident and health insurance or other cancelable items; any late charges, Delinquent Payments, deferred payments uncollected service charges, refundable prepaid taxes and fees, dispositions fees, termination fees, penalty fees, an unearned rental, finance or lease chargesIf the installment Sales Contract/lease does not have uniform monthly repayment terms for the full period of the agreement (i.eballoon contracts, *** Credit Flex Buy, etc.) or if it waives or delays payment of principal and/or rental, finance or lease charges, the Unpaid Net Balance will be calculated by amortizing the installment Sales Contract/ease according to its payment schedule.In this case had all the payments been made in full and in a timely manner per the terms of the Installment Sales Contract/lease, the Unpaid Net Balance - as defined above - would have been $9,As documentation submitted for this benefit request indicated that Philip ***'s personal auto policy through North Carolina Farm Bureau Mutual Insurance Company expired due to non-payment effective 2/11/17, the vehicle's N.A.D.Aretail value of $21,was used in the benefit calculations; as the N.A.D.Aretail value exceed the Unpaid Net Balance, there was no amount to waive under the WaiverAgain, had the insurance been in place, the settlement would have been sufficient to cover the remaining balance and no amount would have been present to waiveIn that there was no insurance, the N.A.D.AOfficial Used Car Guide was used to determine the value, which in this case was also such that no amount was calculated to bewaived.thank you for the opportunity to clarify our position in this matter, and for your anticipated understandingShould you have further questions please feel free to contact me at any time.Sincerely,*** ***Legal Department Consumer Relations

We are in receipt of your Revdex.com complaint dated June 3, regarding a claim made Mr***’s Premier Performance Vehicle Service Contract (hereinafter “Service Contract”)As a member of Premier Dealer Services, Inc.’s (“Premier”) legal department, I am responding to your
request for clarification as to the concerns expressed by Mr***As Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and have found that it was properly adjudicated.Our claim records indicate that the repair facility representative *** at *** ***, contacted our office on May 16, 2016, to report that Mr*** had the following concerns; “the vehicle was running rough and no acceleration.” The repair facility also reported the following; that the front turbo was leaking exhaust and the oil level was one quart low.Our claims staff dispatched an independent inspector to verify reported failuresThe inspectors finding were as follows: Failed Components/Extent of Damage The tech showed that upon start up there was no smoke from the exhaust, and the engine did not smoke during the inspectionThere is an oil drip from the turbo, and the tailpipes show an oily residue consistent with oil consumption/burningThe tech showed code 30ff for air pressure too low for the turbo, but this is in history, not currentThe engine ran well during the inspection with no misfires or smokingThe tech and others in the shop stated that there was excessive smoke from the exhaust when the vehicle first came in and the engine ran rough.Since the inspectors findings did not show any performance problems, we advised the repair facility to clean the area and add oil dye and let Mr*** to drive the vehicle and bring it back if the issue persistsThe repair facility call back later that day and started that they added the oil dye and the vehicle is now acting up and dye is coming out of the turbo, we advised the repair facility we would be sending a second inspectorSecond inspector’s findings were as follows: Failed Components/Extent of Damage Upon cold start, there is heavy smoke from the exhaust which has the distinct odor of oilThere is also a lighter odor of raw fuelThe engine is misfiring and running rough The tailpipes are wet with oily residue and some raw fuelThe oil consumption may have damaged the sensorsIn the air, there is visible dye noted in the oil drip at the turbo clampThis is consistent with an internal turbo seal failure.The claim was authorized for turbo replacement however, six (6) days later the repair facility called back staring that the PCV system was clogged with sludge and oil vapors causing oil to get into the turboWe advised the repair facility that the PSV valve is part of the valve cover and there would be no coverage as a result of it being plugged up i.ethere was no mechanical failure.Please note the following from Mr***’s service contract under Section 1, Vehicle Service Contract, 1K Exclusions (copy enclosed):1K-EXCLUSIONSThis Service Contract does NOT provide coverage for any of the following: Damage, failure or Breakdown caused by the lack of proper and necessary amounts of coolants of lubricants or caused by sludge buildup, restriction of fluid flow, contaminate(s), or foreign objects(s).Since the PCV Valve was plugged/restricted it does not meet the definition of a breakdown and is excluded, we were unable to authorize the claims for repair.By stating our coverage position, Premier Dealer Services in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to our investigation, we ask that you forward it to us immediately for our review and consideration.We thank you for the opportunity to clarify our position in this matter.Sincerely,*** *** Legal Department Consumer Relations

We are in receipt of Mr*** additional response dated March 15, The receipt/repair orderprovided is what we already have on file and although there was no physical damage to the window glassitself, glass is an excluded item under Mr*** Service Contract, whether is needed to be replaced asan updated part or if it was broken.The signed declatrations *** that MrWilson signed discusses the General Provisions of his ServiceContract, which are in the coverage booklet that he received at time of purchaseI have attached anadditional copy of that coverage booklet, however please see Section 3, Contract General Provisions,Subsection D, Exclusions of Mr*** Service Contract:This Contract does NOT provide coverage for any of the following:Components or parts, which have not failed or resulted in a verifiableBreakdown, but are replaced based on the manufacturer’s or the repairfacility’s recommendation or replaced due to manufacturer redesign orupdateService adjustments/cleaning, a contaminated fuel system, air conditioningrecharge, batteries, battery cables, nuts, bolts and fasteners, belts, brakes (drums,shoes, linings, disc rotors and pads), exhaust system (including catalyticconverter), filters, lights (bulbs, sealed beam and lenses), headlamps andprojection lamp assemblies, fuses, fuse blocks, manual clutch, pressure plate,throw out bearings, clutch master or slave cylinder, manual transmission clutchdisc and lining, strut cartridge inserts, shock absorbers, spark plugs and wires,glow plugs, squeaks, rattles or other noises where there is no covered breakdown,tires, wheels, tune-ups, wheel balancing and alignment (unless required inconjunction with a covered repair), wheel studs, wiper arms, wiper blades, shopsupplies, environmental waste charges, hazardous waste fees, friction materials,glass, hoses (except high pressure steering and air conditioning)Filters,lubricants, coolants and refrigerants will be covered only if replacement isrequired in connection with a Breakdown.Because the window glass is an excluded item under #above we are not able to authorize a claim for itsreplacementIn addition, if the old glass cannot be used and the glass is being replaced for this reason, italso would not be covered in accordance with exclusion #above.Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or beestopped in regard to any other basis that may or may not be presently apparentIf you obtain anyinformation, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I askthat you forward it to me immediately for my review and additional consideration.Sincerely,*** ***
*** ***Legal DepartmentConsumer Relations

See attachedDear Ms***:We are in receipt of your letter dated October 10, 2016, regarding a cancellation refund requestmade under Ms***’s Preserve Extended Protection Plan (hereinafter "Protection Plan")As amember of Premier Dealer Services, Inc (“Premier”) legal department, I have been
asked torespond to your request for a clarification as to the status of Mr***’s refund requestAsPremier is the obligor and the administrator of the Protection Plan, Premier answers all inquiriesconcerning contract terms.We have contacted *** *** ** who purchased *** *** ** and unfortunatelybecause this is a new process for them they were not completely educated on the process forissuing Mr*** her refundMs*** was mailed her refund in the amount of $1,188.37(copy of check attached) on 10/18/16.We apologize for any inconvenience many have has caused her and thank her for bringing thismatter to our attention.Sincerely,*** ***Legal DepartmentConsumer Relations

Please find letter and additional items attached.This letter is in response to the information submitted by Ms*** on October 26, 2015.We have reviewed the repair order Ms*** provided us and determined the amount that would havebeen coverable under her service contact and the amount reimbursable to her is as follows.Amount coverable under service contract:Engine Repair part and labor total $4,minus $deductible = $4,300.03The amount authorized is based on the engine repair vsengine replacement of a used engine which Ms.*** chose to have completedIn review of the claim file and invoice the engine was repairableThedecision to replace the entire engine was her prerogative, but the additional expense associated withthat decision would be the reasonability of Ms***.Please review Section Two “Mechanical Breakdown Coverage; Subsection A- Covered Components ofMs***’s service contract:We will repair, replace, or have repaired or replaced any Covered Part whichexperiences a BreakdownWe will reimburse You for preauthorized expenses incurredfor the repair or replacement of a Covered PartSuch expense(s) are not to exceed themanufacturer’s suggested retail price for a part and the repair facility’s published hourlylabor rate multiplied by the appropriate operation time as published in a national laborrate time guideReplacement may be made with a part which is of a like kind andquality comparable with the original design specifications and wear tolerances of YourVehicleUpon the occurrence of the Breakdown of a Covered Part, You must follow theclaim procedure outlined in SUBSECTION E, “CLAIM PROCEDURE”.Although this claim was originally properly adjudicated and denied, we will reimburse Ms*** the$4,once we receive the enclosed released notarized and signed by Ms***.Please provide to us a copy via fax at *** *** Attn: *** and mail the original to:Premier Dealer Services, Inc.Attn: *** *** *** *** *** *** *** ** ***Once we receive the fax, we will mail out Ms***’s reimbursement.Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or beestopped in regard to any other basis that may or may not be presently apparentIf you obtain anyinformation, whether or not requested herein, which may be pertinent to our claim evaluation, we askthat you forward it to us for further review and consideration.We thank you for the opportunity to clarify our position.Sincerely,*** ***Legal DepartmentConsumer Relations

We are in receipt of Mr***’s complaint dated April 26, regarding a claim made under his Limited Warranty provided by *** *** (hereinafter "Warranty")Premier Dealer Services, Inc(“Premier”) act’s as the administrator of the Warranty on *** ***s behalfAs a member of
Premier’s legal department, I am responding to your request for clarification as to the concerns expressed by Mr***.In order to make a coverage determination it will be necessary for the Mr*** to authorize the disassembly to the degree that the repair facility can make a full determination as to the cause and extent of damageIt is our understanding that the repair facility and Mr*** are/will be discussing thisHowever, in the event the cause of the motor damage is the result of sludge and or damage resultant from a lack of maintenance, the coverage will be impacted.Once this has occurred our office should be notified of the findings so that the claim process may continue.Sincerely,*** *** Legal Department Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms***,I have attached an email correspondence from Mr*** *** from the claims department stating that my personal log will be accepted as long as I include receipts of purchases, which I didAs far as the tire rotation is concern, there are no receipts for parts since I did not have to purchase anything to be able to do a tire rotationThe spark plug was also replaced on 5/9/at miles and the receipt for the parts was also emailed to the claims departmentTherefore, based on the email, personal log are acceptable as long as receipts of purchases are forwarded to the company.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***:We are in receipt of your letter dated August 21, 2015, regarding a claim made under Ms***'s Premier Essential Vehicle Service Contract (hereinafter "Service Contract")As a member of Premier Dealer Services, Inc (“Premier”) legal department, I have been asked to respond to your request for a clarification as to basis of Ms***'s claim decisionAs Premier is the obligor and the administrator of the Service Contract, Premier answers all inquiries concerning contract terms and claim decisionsWe have reviewed the claim in question and found that it was properly adjudicated.On August 13, 2015, *** *** *** *** the repair facility called in stating that the thermostat housing is cracked and leakingSince any housing is an Excluded part, the claim for repair of the thermostat housing was deniedPlease see Section 3D, Exclusions of Ms***'s service contract (copy enclosed): DExclusions This Contract does NOT provide coverage for any of the following: Cases, housings, engine block and cylinder heads are covered only if damaged by the failure of an internally lubricated part. Please be advised that by stating Premier’s coverage position, Premier in no way intends to waive or be estopped in regard to any other basis that may or may not be presently apparentIf you obtain any information, whether or not requested herein, which may be pertinent to Premier’s claim evaluation, I ask that you forward it to me immediately for my review and additional consideration.By stating our coverage position, we in no way intend to waive or be estopped in regard to any other basis which may or may not be presently apparent. Sincerely, *** *** Legal Department Consumer Relations

Revdex.com:
I appreciate the timely response in this instance from Premier Dealer Services and their willingness to honor the warranty contract entered into in good faith. As per their note, "{…}
we will provide reimbursement based on the evaluation of the repair order
illustrating the repairs performed, as would be applicable under the service
contract terms had the claim been originally approved.”
Twitter
We have sent a copy of the work order (attached), as well as the attached letter via fax to Premier Dealer Services to the attention of *** and ***. We will consider this complaint resolved and accept PDS's response upon receiving payment for the repairs outlined in the work order, minus the contracted deductible. Thank you, ** *** ***

Please find response attachedDear Ms***:This letter is in response to the information Mr*** submitted on March 10, 2016.Please have Mr*** return to ** *** *** and have him speak with any of the service advisers, who can at that time contact our claim supervisor *** *** at *** *** ex *** who will reopen and authorize Mr*** claim for repair.Sincerely,*** *** Legal Department Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***