Power Ride Outlet

Initial Business Response /* (1000, 5, 2016/05/04) */
Customer never order with the LED package or fully assemble package according to the order was submitted.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
Hello, [redacted]
Thank you for your order from Power Ride Outlet. Once your package ships we will send an email with a link to track your order. You can check the status of your order by logging into your account. If you have any questions about your order please contact us at [redacted]@powerrideoutlet.com or call us at XXX-XXX-XXXX Monday - Friday, 9am - 5pm PST.
Your order confirmation is below.
Your Order [redacted] (placed on March 24, 2016 3:32:38 PM PDT)
Billing Information: Payment Method:
[redacted]
[redacted] n derby ln [redacted]
[redacted] city, [redacted] XXXXX
United States
T: XXXXXXXXXX Credit Card / Debit Card
Credit Card Type: Visa
Credit Card Number: [redacted]
Processed Amount: $303.74
Shipping Information: Shipping Method:
[redacted]
[redacted]
[redacted] XXXXX
United States
T: XXXXXXXXXX Standard
Item Sku Qty Subtotal
PRO ATV29A Kid Size Yamaha Grizzly Clone 125cc ATV (Fully Automatic w/ Reverse, Big 16" Tires, Speed Limiter, Safety Remote Engine Shut Off Switch, Fully Assembled Available)
Assembled Package
PRO Fully Assembled with Ride Test & LED Light
Order Processing Time
Standard Processing
1st Color Choice
Camo Pink
2nd Color Choice
Camo Maple
Warranty
12 Months Limited Warranty (FREE)
MX Helmet
No MX Helmet for me PROATV29A125 1 $518.95
Subtotal $518.95
Shipping & Handling $199.95
Amount Paying Now $303.74
Amount To be Paid Later $415.16
Grand Total $718.90
this is the copy of the invoice sent to me and was paid in full. no time during this transaction did they state it was wrong. it says full assembly on the invoice. I want to be compensated for the cost to have it assembled, they should be responsible for what the inovce states and is paid for and not be a able to change it after they have received the payment and I am wanting my product. this is now costing me more money, even thought the invoice they sent me states full assembly and LRD lights. I should be receiveding the lights since it states it on the invoice
Final Business Response /* (4000, 11, 2016/05/19) */
customer didnot order LED light according to invoice
Item Sku Qty
PRO ATV29A Kid Size Yamaha Grizzly Clone 125cc ATV (Fully Automatic w/ Reverse, Big 16" Tires, Speed Limiter, Safety Remote Engine Shut Off Switch, Fully Assembled Available)
Assembled Package
85% Factory Package (FREE)
Order Processing Time
Standard Processing
1st Color Choice
Camo Pink
2nd Color Choice
Camo Maple
Warranty
12 Months Limited Warranty (FREE)
MX Helmet
No MX Helmet for me

Initial Business Response /* (1000, 5, 2016/03/16) */
We have already cancel customer's order and properly refund customer.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/15) */
Dear customer, please note we cannot guarantee the shipping receive date as all freight forwarder can only give an estimated time. Your order is currently with the freight forwarder and they are working on it to delivery to you.