Power Ride Outlet

(The consumer indicated he/she DID NOT accept the response from the business.)
I want a full refund of $No exceptionsThank you

I received my order today
I would like for the original terms of the agreement as far as the shipping costOriginally it was $199.99, but then they made me pay a extra $to shipI would like my $refunded

Initial Business Response /* (1000, 5, 2016/06/16) */
Customer purchase year ago, the best thing we can do is to see if we can warranty some parts for customer, customer original warranty have expire, but we will still try to help customer, please fill out warranty claim online
Initial
Consumer Rebuttal /* (3000, 7, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What I want is a go kart that my son can ride,I paid almost $for something try that we can't even useWether that being new parts to replace to those that have broke or my refund for a bad go kartI have emailed and called multiple time with no outcome, and horrible customer service,I feel like I was trying to be blown off because they didn't want to take responsibility for their product and fix the problemI want this fixed ASAPThe company know what is broken and what parts I need to fix the go kart

Initial Business Response /* (1000, 5, 2016/05/18) */
We do have warranty service, customer can request warranty claim by submit warranty claim to us
Initial Consumer Rebuttal /* (3000, 7, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told
in an email that Power Ride will not reimburse any monies I spent getting my scooter fixed because it was not fixed by their mechanic
*** ***
May (days ago)
to me
Dear customer, I did check with the manager and he advised that we do not cover any labor cost that is not done by our own mechanicthank you
On Mon, May 16, at 5:PM, *** wrote:
We don't pay for any labor cost....customer bought last year
From: *** *** mailto:***@gmail.com
Sent: Monday, May 16, XXXX X:XX PM
To: ***
Subject: Re: REIMBURSEMENT2nd Request, ORDER #XXXXXX
not sure if you saw this but it looks like sent to me and you
Final Business Response /* (4000, 17, 2016/06/16) */
We have warranty coverage offer to customer, customer can file warranty claim with us over via email
Final Consumer Response /* (4200, 19, 2016/06/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their "warranty" AGAIN is for replacement parts in which I would have to pay for shipping parts to them and STILL pay for repairs that shouldn't have occurred IF the bike was indeed new and not years old, and in good conditionThe email that I attached from the mechanic states that the bike is not only NOT new, but is made of cheap partsI want a refund of the entire monies spent on this bike that no longer is running and for money I already spent at the mechanic's shop

Initial Business Response /* (1000, 5, 2016/08/03) */
Customer has been refunded
Jul 5, 3:47:PM Processing - Payment Clear and Order Verified
Customer Notified
Transaction ID: XXXXXXXXXXX Payment Method: XXXXAmount: USD (796.37) Customer Name: *** *** refunded
Initial
Consumer Rebuttal /* (3000, 7, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the response I receive continuouslyI have no proof that the money has come out of the company's bank, and it certainly hasn't made it into mineThey should be able to track where the money has gone, given they actually sent it somewhereThat is not something I can do on my endI just spoke with the bank and there is no refund, only the amount that was taken out in back in MayI would like the company to investigate further and find where the money went

Initial Business Response /* (1000, 5, 2016/07/26) */
Shipment has been delivered
Shipped By Tracking Number
www.visionexpressltl.com XXXXXXXXX
The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow
hrs for Vision Express to update the order's status
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes my shipment was finally sent after numerous phone calls direct with this shipping companyI wish you would call the number provided by the seller and ask if my package and others where held up due to non payment I went through days of nonsense trying to get my product sent to meI called power ride and they was rather rude on the phone and told me there was nothing they could do for me and hung up the phone..in my opinion this is not the way to conduct a business and I should be compensated for there companies neglect to pay there bills this is not my fault
Final Business Response /* (4000, 9, 2016/08/03) */
Order has been ship and release
Shipped By Tracking Number
www.visionexpressltl.com XXXXXXXXX
The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status
Final Consumer Response /* (4200, 11, 2016/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the same response as last time I do not acceptlike I have said on my previous statement there has to be something done to a business that can't afford to pay there shipping that has already been paid by the customergo ahead and call the number that they provided and talk to the shipping department about power rides non payment issues and how much freight they are sitting on due to non payment thankspower ride shouldn't be backed by the Revdex.com because there customer service and methods of handling businesses isn't on a professional manner

Initial Business Response /* (1000, 11, 2016/05/04) */
Order is shipped, tracking number will be send to customer with in hours
Initial Consumer Rebuttal /* (3000, 15, 2016/05/05) */
was told last night it was shipped and today my mom was told it was shipped it has not even moved from
there, and like I said they forced us to pay 40.00$ is there an attorney general I can get in touch with?
Final Consumer Response /* (2000, 26, 2016/05/19) */
Yes I have finally received my scooter thank you for all your help
Final Business Response /* (4000, 24, 2016/05/19) */
customer order has been shipped, here is the shipping confirmation
Shipped By Tracking Number
http://www.visionexpressltl.com/ XXXXXXXXX
The shipping company is Vision ExpressContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for Vision Express to update the order's status

Initial Business Response /* (1000, 5, 2016/06/16) */
Order has been shipped
Shipped By Tracking Number
https://www.rrts.com/T XXXXXXXXX
The shipping company is Roadrunner TransportationContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order onlinePlease
allow hrs for Roadrunner Transportation to update the order's status
Initial Consumer Rebuttal /* (2000, 7, 2016/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The action I wanted to happen all along has happenedThanks to the Revdex.com they shipped the order that day

Initial Business Response /* (1000, 5, 2015/12/21) */
Order has shipped to customer since 7/21/
Carrier Title Number Action
Add
Custom Value http://www.visionexpressltl.com/ XXXXXXXXX
If customer has any issue with the product can request warranty claim
Initial Consumer Rebuttal
/* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never ordered a product in July like they saidI also have been trying to cancel the order but can't get a hold of themI don't want their productThey need to cancel the order and return all funds in full
Final Consumer Response /* (4200, 19, 2016/01/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How can your company not find an order by name or order number, but you can charge my credit card for several hundred dollars? The order was under my name and the order number I sent youOn XX-X-XXXX you billed my credit card 684$So I obviously ordered from youYou have sent emails to me as well with the receipt for the order
All I want is my money back I don't even want the product
Final Business Response /* (4000, 22, 2016/01/12) */
We can't find this customer's order by his name, please provide order number so we can look up the order and review the issue

Initial Business Response /* (1000, 5, 2015/12/21) */
Customer has been refunded
Dec 17, 12:38:PM Processing
Customer Notification Not Applicable
Refunded amount of $1,offline
Dec 17, 12:38:PM Processing - Payment (Layaway)
Customer Notified
We will refund you
remaining balance of $by check , due to the transaction date being past days .Thank you
Initial Consumer Rebuttal /* (3000, 7, 2015/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
customer has not been refunded that is a lie sent a direct deposit for and that all I receieved you still owe me money dont buy from them its going on days im still having problems gettin my refund
Final Business Response /* (4000, 9, 2016/01/02) */
check already in the mail for $

Initial Business Response /* (1000, 5, 2016/05/27) */
We could not find any order associate with the name of *** ***please provide order number for us to check into your complaint
Initial Consumer Rebuttal /* (3000, 7, 2016/05/27) */
(The consumer indicated he/she DID NOT accept the
response from the business.)
Order is under husbands name *** ***Order #XXXXXX
Final Consumer Response /* (3000, 10, 2016/06/07) */
Well they have finally shipped it out and it is in the same state as me in Orlando Florida but the problem I have now is that I contacted the shipping company to find out an exact date that it was going to be here and they told me that it is scheduled to be here tomorrow June 8th but they have a hold on the four wheeler because they have not received their shipping payment from power ride outletI already paid $plus they requested an extra $because supposedly the area I am in is considered a high cost shipping locationBut power ride outlet has failed to pay them and no one can get ahold of power ride outletFor the past two weeks I have called them and been on hold for over hours before finally I give up and hang upLast time I talked to them which was on the and 19th I requested for a manager to contact me which was my second time requesting that and still to this day no manager has contacted me which they told me that a manager would contact me within to minutes
Final Business Response /* (4000, 12, 2016/06/16) */
We cannot locate any order by customer's namePlease provide order number so we can follow up on the issue customer is claim to have now

Initial Business Response /* (1000, 5, 2016/06/16) */
Dear customer,
Our customer service has been contact you that your order is ready and we are waiting to receive the ocean freight charge from youPlease respond and see message that was email to you below
Jun 9, 3:01:PM
Processing - Back Order
Customer Not Notified
***@GMAIL.COM
Jun 9, 2:39:PM Processing - Back Order
Customer Notified
Dear customer the additional freight charges would be $please call us to make the payment when you are ready thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this responce because I used the shipping quote option on the power ride outlet website when I purchased the mopeds.I was quoted $to ship my mopedsI payed that and now the shipping cost has gone up since the four months have passed and they want me to pay an additional $+ dollarsThere was no mention of any additional shipping when I placed the orderLast month is the first time I was told of additional shippingAnd when I asked why I wasn't informed of additional Shipping fee when I placed the order I was told it's because the price could go up before they receive my order to ship outThey have had my money for monthI want my money backThis company is not trust worthySo I don't want to make such a large purchase with themIt's not worth any more risk
Final Consumer Response /* (4200, 11, 2016/07/11) */
Good afternoon,
Thank you for following up on thisPower ride outlet has not refunded my moneyThey are trying to have me sign an agreement stating that they can retain 6% of the purchase costWhich is around $or Pay another roughly $to have the mopeds shipped to me
Best Regards

Initial Business Response /* (1000, 5, 2015/06/11) */
We have ask customer to take to a mechanic for the issue and send us the reportOnce customer did that than we can follow up on his caseAwaiting for the report
Initial Consumer Rebuttal /* (3000, 7, 2015/06/18) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
I spent all my money buying the productI can't afford to take it to a mechanicI purchased a new item and expected it to arrive fully functionalBuying a product that does not come with a full parts and labor warranty does not mean it should arrive already brokenA warranty applies to a product that breaks after it arrives and you have used itThis item was broken before I even put the key in the ignitionThis is fradulent at best
Final Consumer Response /* (4200, 20, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You said that you a list of the parts neededI did send themYou even emailed me back saying you got my warranty requestI sent two invoices with the warranty request documenting what parts were needed
Final Business Response /* (4000, 18, 2015/07/24) */
Below message was sent to customer for follow up and did not get respond
Jun 18, 12:27:AM Complete
Customer Notified
Dear customer, we have review your warranty claim, you will have to let us know what parts you need in order for us to process and send you replacement parts that is cover under the warrantyPlease let us know what parts you need

Initial Business Response /* (1000, 5, 2015/12/14) */
Order was never placed due to customer's payment was declinedthere is nothing we can refund customer as we don't have customer's money, customer's credit card issue holds the money
Below show attempt that customer made and was declined
with transaction ID numbers
Payment transaction failed
Reason
Gateway error: The transaction has been declined because of an AVS mismatchThe address provided does not match billing address of cardholder
Checkout Type
onepage
Customer:
*** ***
Items
PRO Smart Balance Wheel in Red (Name brand battery, Free back pack and remote) x USD
Total:
USD
Billing Address:
*** ***
P O Box ***
*** South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Address:
*** ***
*** *** *** ST
*** South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Method:
Standard
Payment Method:
Credit Card / Debit Card
Date & Time:
Dec 13, 3:20:PM
Reason
Gateway error: The transaction has been declined because of an AVS mismatchThe address provided does not match billing address of cardholder
Checkout Type
onepage
Customer:
*** ***
Items
PRO Smart Balance Wheel in Red (Name brand battery, Free back pack and remote) x USD
Total:
USD
Billing Address:
*** ***
P O Box ***
*** *** *** St
*** South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Address:
*** ***
*** *** *** ST
*** South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Method:
Standard
Payment Method:
Credit Card / Debit Card
Date & Time:
Dec 13, 3:27:PM
Reason
Gateway error: The transaction has been declined because of an AVS mismatchThe address provided does not match billing address of cardholder
Checkout Type
onepage
Customer:
*** ***
Items
PRO Smart Balance Wheel in Red (Name brand battery, Free back pack and remote) x USD
Total:
USD
Billing Address:
*** ***
*** *** *** St
P O Box ***
Williams, South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Address:
*** ***
*** *** *** ST
Williams, South Carolina, XXXXX
United States
T: XXXXXXXXXX
Shipping Method:
Standard
Payment Method:
Credit Card / Debit Card
Date & Time:
Dec 13, 3:30:PM
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
my husband was finally able to speak with a representative yesterday afternoonAll funds have been released from the bank back to our accountThank you,

Initial Business Response /* (1000, 5, 2016/01/02) */
Dear customer, Your freight charge was prepaid, please note whoever you paid to is not a valid charge, you can get your money back from themAnd the fully assembled is done properly, we do notify customer the only piece we do not assemble due
to shipping is the upper roll ***
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did not ensure the prepaid freight was taken care ofThe fright would not provide their product to me without my laying, what do they expect a customer to do? Not get their product,, they need to make this right, I should not have to deal with this any furtherAlso, I did not receive any information stating the roll *** wouldn't be installed, however, that wasn't the on,y issue with the installThe electric box was incorrectly done so wouldn't start Intel that was fixed and the pen when we finally got it to start all the gas ran out of it! I don't believe that is a fully assembled product! I still require the shipping charges no the assembly charges be refunded to me as this product was not ready to go in any way shape or form! Also it is your problem the friend wasn't paid for correctly
Final Business Response /* (4000, 29, 2016/02/10) */
Customer need to contact the outfit who charge them at the point of delivery, because all the shipping is prepaid, customer shouldn't have to paid any and we are not notify by customer at the time, so we have no clue who customer pay to and what is for
Final Consumer Response /* (4200, 31, 2016/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again no reference at all to the second issue about the full assembly!!,

Initial Business Response /* (1000, 5, 2015/10/13) */
WE can either refund customer on the helmet he order or can sub another color at requestCustomer can contact us directly and we can take care asap

Initial Business Response /* (1000, 5, 2015/12/15) */
Parts was shipped to customer on Dec 10th
Dec 10, 9:49:AM Complete
Customer Not Notified
Dear customer your parts (fuel pumps) has been shipped by USPSTracking number: XXXXXXXXXXXXXXXXXXXXXXXXXX www.usps.com
Initial Consumer
Rebuttal /* (3000, 7, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
YES THE PART WAS SENT BUT AS I SAID IT WAS SENT WRONG NOT ONCE BUT TWICE AND WHEN MY SON CALLED TO LET YOU NO HE WAS KEPT ON HOLD FOR 45mins THEN SOMEONE LAUGHED AT HIM AND HUNG UPI PAID ALOT OF MONEY FOR THIS SCOOTER AND WOULD LIKE IT FIXED IT IS UNDER WARRRANTY AND IT SHOULD NOT MATTER IF I SPENT OR AS MY SON WAS TOLD IF I WOULD HAVE SPENT MORE I WOULD NOT BE HAVING THIS CNN PROBLEMPLEASE MAKE THIS PROBLEM RIGHT THANK YOU *** *** PURCHASED FOR MY SON *** ***
Final Consumer Response /* (4200, 11, 2015/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My son has a dollar scooter that does not work and This problem has been going on for sometime please fix the problem and please don't say part was sent and it is completed no so w r long part was sent twicePlease fix the problemThank you *** *** my son's cell number is XXX-XXX-XXXX please call him to sent him the right partHe works so if he doesn't answer please leave message thank you
Final Business Response /* (4000, 13, 2015/12/21) */
We have already shipped customer's parts
Dec 10, 9:49:AM Complete
Customer Not Notified
Dear customer your parts (fuel pumps) has been shipped by USPSTracking number: XXXXXXXXXXXXXXXXXXXXXXXXXX www.usps.com

Initial Business Response /* (1000, 5, 2016/04/25) */
Dear customer, here is your refund summry
Apr 22, 9:03:AM Processing - Payment Clear and Order Verified
Customer Notified
We have refunded you in the amount of $1,(Transaction ID: XXXXXXXXXX)
As you can see, the refund
was placed today, please allow 24-72hrs for the fund to be transfer by your bank
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to Power Ride Outlet my refund was given on April at 9:Pacific timeIt has been over hoursBut the business response states at the bottom that "the refund was placed today" so which is it? Was the refund done on the 22nd or today, the 25th? I haven't been able to get a straight answer out of this company from day one
Final Business Response /* (4000, 9, 2016/05/03) */
Apr 22, 9:03:AM Processing - Payment Clear and Order Verified
Customer Notified
We have refunded you in the amount of $1,(Transaction ID: XXXXXXXXXX)
Dear customer, we have confirm the above transaction has been credit to your account
Final Consumer Response /* (2000, 11, 2016/05/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Final Consumer Response /* (2000, 6, 2015/12/31) */
Was contacted on Wednesday December by power ride outlet, they have completed my refund as of Thursday December

Initial Business Response /* (1000, 5, 2016/07/26) */
We have never receive a warranty claim file from customer, customer can file warranty claim form and will be taken care properly
Initial Consumer Rebuttal /* (3000, 7, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response
from the business.)
I already filed the claim few months ago somehow they lost all records or they want to give me the run aroundNot happy about this at all not only that the guy I talked to told me is was to late to start a new claim
Final Consumer Response /* (3000, 10, 2016/08/02) */
See attached docs
Final Business Response /* (4000, 12, 2016/08/03) */
Customer can contact *** at the warranty and parts department directly for this case, the issue has been noted with ***