Power Ride Outlet

Initial Business Response /* (1000, 9, 2016/07/26) */
Customer has be setup for proper refund and cancellation

Initial Business Response /* (1000, 5, 2015/12/15) */
Order has been shipped to customer, tracking information is below
Shipped By Tracking Number
http://www.saia.com/ XXXXXXXXXXXX
The shipping company is SAIAContact #X-XXX-XXX-XXXX or simply go to the web address provided above to track
your order onlinePlease allow hrs for SAIA to update the order's status

Initial Business Response /* (1000, 5, 2016/06/16) */
we don't know what is the issue here? customer purchase mechanical package of the scooter and was notify that he/she need to work on the scooter and fine tune it before can properly ride on the street
Initial Consumer Rebuttal /* (3000, 7,
2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue is the business has failed to acknowledge the fact that I had canceled my order on May 27, 2016, which was the same day I had the merchandise orderedI received a statement by email that stated "by signing it I would be refunded the amount of after 6% restocking fee." I signed the statement twice once through my email and the second time on their website
I have both written agreements saved and filed on my computerTheir return policy is if you cancel an order before it was even shipped they will return the amount you paid after they take 6% out of it
The business has failed to acknowledge their own return policyOn their website there are multiple conversation between the people who work the sales and myselfWhen I asked when my money would be returned to me they simply replied that their accountant was working on itAfterwards they never got back to me on returning my moneyIt isn't about being notified about working on the scooter and tuning the scooter; it's about the fact that I cancelled that order and have not been reimbursed my money even after following their return policy

Initial Business Response /* (1000, 8, 2016/07/26) */
Customer is cover under warranty with the his own choice of the factory DIY package, customer can contact us to fill out warranty claim for to get warranty coverage
Initial Consumer Rebuttal /* (3000, 10, 2016/07/26) */
(The consumer
indicated he/she DID NOT accept the response from the business.)
The reason why I dont except because I have told them that when I took it to get it fix, the people told me that I needed to return it back to the people I purchase it fromBecause it was too many problems with the ATVMy son rode this ATV once and chain continuously popped offI explained this too them and they talk about the warrantyPaying for the problems was the issueThe issue is that I received a product from them that had several problems with it and they only wanted me to fill out a warranty thingIf theres no one to fix the problem I felt like they should figure out another way to fix itAnd the company was not trying toAnd if I returned the ATV they would charge me for several things and I haf to pay the shippingThere was parts rusty on the ATV that shouldnt been since I paid several hundred dollars for a brand new ATVI just would appreciate that I get some kind of compensations from all thisI gave these people for a piece of junk
Final Business Response /* (4000, 12, 2016/08/03) */
Customer order was delivered
Shipped By Tracking Number
saia.com XXXXXXXXXXXX
The shipping company is SAIAContact #X-XXX- XXX-XXXX or simply go to the web address provided above to track your order onlinePlease allow hrs for SAIA to update the order's status
Customer can contact us by submit warranty claim for any claim needs

Initial Business Response /* (1000, 5, 2016/04/20) */
We do not see any note regarding to $refund and customer did receive the correct product
Initial Consumer Rebuttal /* (3000, 7, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is an
open ticket ID MAM-XXX-XXXXX in their own ticketing system regarding this issue, which is PO#XXXXXXI have PDF print of the correspondence to prove itThey even contacted me days ago attempting to offer me $refund instead of the original $Claiming they do not have any records of this complaint is a lieIf they have no knowledge of this, then why are they trying to offer a lesser amount of money refund?
Final Business Response /* (4000, 13, 2016/05/04) */
refund send to to customer already
Final Consumer Response /* (2000, 15, 2016/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
refund was received in the amount of $back to the credit card used for purchase

Initial Business Response /* (1000, 5, 2016/01/02) */
Dear customer,
We are aware of the issue, helmet has already been shipped to you, below is tracking information
Dec 31, 10:59:AM Complete
Customer Notified
Dear customer your (helmet, gloves, goggles) have been shipped by
USPSTracking number: XXXXXXXXXXXXXXXXXXXXXX www.usps.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business never responded or even addressed the missing parts to the product
Final Business Response /* (4000, 9, 2016/01/12) */
We have already process the helmet and will email customer the tracking number by tomorrow

Customer select layaway plan understand the deposit is not refundable, customer can use the deposit towards to another order

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept their response mainly because, I did not check anything that saids,"non
refundable"Who does that! And after experiencing this roller coaster ride with having to involve the Revdex.com,lack of communication with company, and not to mention, after reviewing the comments about their services, I wish , and do not trust sending or spending another penny with themI just want my refund

Initial Business Response /* (1000, 5, 2016/01/02) */
Dear customer,
Please note the order was already shipped
Shipped By Tracking Number
www.fedex.com XXXXXXXXXXXX
Dear customer your order has been shipped by FEDEXYou can track your order with the link provided abovePlease allow hrs
for Fedex to update the order's status

Initial Business Response /* (1000, 5, 2015/09/04) */
Our manager *** has taken care the case with customer on the factory side and we will provide customer with a brand new bike to replace for his bike
Initial Consumer Rebuttal /* (2000, 7, 2015/09/14) */
(The consumer indicated he/she
ACCEPTED the response from the business.)
P.R.Oguaranteed that they would ship the new bike on or before 9/9/The bike was in fact shipped, however not until Friday 9/11/I had to follwith P.R.Oto find out the tracking number, but I will mention that *** called me on 9/9/to inform me they would ship the bike out that dayShe also advised that they did not have the color *** agreed to send (blue, because he said he didn't have red) I accepted a Black unit after all said and done with *** over the phone and she advised it would be shipped and processedI had to call to get tracking info on 9/11/also and once the bike arrives I will fully inspect it before accepting the deliveryI received an email with tracking info this morning, 9/14/15, and a call from SAIA setting up delivery for 9/18/This will make delivery/arrival date days behind ***'s guarantee to ship by 9/9/Once the bike has arrived, fully operational, road worthy, with all the parts accounted for, not damaged and with no manufacturer defects, I will be satisfied

Initial Business Response /* (1000, 5, 2015/08/13) */
Issue cost by DMV, not with usWe have report to factory with issue and they have contacted customer's DMV, DMV record will be resolve and update in weeks
Initial Consumer Rebuttal /* (3000, 7, 2015/08/13) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
I have not been informed any of this information nor do I know if this is correct informationWe have resubmitted paperwork that they told us would resolve the issue and I received a call on 8/12/saying that it's still rejectedSo I don't know if this is what was already done and rejected or this is something new that they are tryingAt this point I want the scooter gone and my money backIt has been over a month of it sitting in my back yard not being able to be used, my husband will soon not have a ride to work and we needed this scooter for that so he will end up loosing his job over this because they sent us a faulty scooterThis company also refuses to call me and keep me updated in any information or what they are planing to do to helpLike I have said before I just want my money back and the scooter gone! I don't know how this is going to be resolved in weeks because PennDot not the DMV who issues registrations, plates and titles sent this back to the company I had send this to PennDot so as of now PennDot has none of my information to send me the title, registration and plateSo please tell me how this is going to be fixed in weeks? It's not, this is nothing but a lie
Final Consumer Response /* (4200, 42, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am on my 4th email to *** about the tire being completely flat and can't be pumped upI have been asking them in the emails about send me a new tire and they will not respond to my emailsNow when I put it in this response they are still over looking that
Final Business Response /* (4000, 44, 2015/10/05) */
Customer has already register the bike, the issue was taken care

Initial Business Response /* (1000, 6, 2015/07/30) */
Order shipping on 29th Shipped By Tracking Number
http://www.saia.com/ XXXXXXXXXXXX
The shipping company is SAIA. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24 hrs for SAIA...

to update the order's status
Our processing are usually 2-3 business day and due to quality control, the bike that need to be tested some time will take longer, in this case it shipped on the 4th business day and all the information can be found on our website as below:
PRO Fully assembled with PDI
For all PRO fully assembled with PDI package normally process time is about 2-3 business days standard, order will only be process after it has been verify by our customer service. For quality propose, sometime the PDI check can take more days to complete without notify to buyer. **Rush processing will only guarantee we process your order first and will not guarantee to ship out within 1 business day.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/31) */
The tracking number has been sent to me and the bike shouuld be here next tuesday, at this point, I don't really need the Revdex.com case to remain open.

Initial Business Response /* (1000, 8, 2016/06/16) */
item was shipped
Shipped By Tracking Number
visionexpressltl.com XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX- XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24 hrs for...

Vision Express to update the order's status

Initial Business Response /* (1000, 5, 2016/02/25) */
We cannot bring up any transaction with customer's name, customer must provide order detail such as order number for us to do further investigation on it.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/26) */
(The consumer indicated he/she...

DID NOT accept the response from the business.)
My wife ordered the balance board on order #XXXXXX-X. I am her husband ([redacted]) that filed the compliant.
The shipment #XXXXXXXX on the balance board. This information should help power ride outlet find out information.
Final Business Response /* (4000, 9, 2016/03/01) */
we can't pull up order with your name, can you please provide order number so we can check for you?
Final Consumer Response /* (2000, 14, 2016/03/21) */
We received the refund check on Friday.

Initial Business Response /* (1000, 8, 2016/06/16) */
We have send form to customer to sign, once done our tech support team will follow up with customer, we see the form was sign on the 14th. We will follow up with customer.
Initial Consumer Rebuttal /* (3000, 14, 2016/07/12) */
Good day....


No response as of yet still. I have sent the warranty info as requested but never received a response.
Regards
[redacted]

Initial Business Response /* (1000, 5, 2016/07/26) */
Customer can contact [redacted] at the parts department and the issue will be taken care properly, directly email is [redacted]@gmail.com

Initial Business Response /* (1000, 5, 2015/06/11) */
We do not see any issue with the account for this customer. Customer has a layaway account and did not finish pay off yet.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/11) */
(The consumer indicated he/she DID NOT accept the response from...

the business.)
I DID NOT DO A LAYAWAY, I TOLD THEM WHEN I DID THIS IT WAS PREORDER and they wrote it up as a layaway anyway which I DO NOT DO LAYAWaYS. They still don't have the Item and they are LYING! As I called and asked why it was written up as such as soon as I noticed it was done..

Initial Business Response /* (1000, 8, 2016/05/18) */
customer order is in process and will be shipping out in 2 business days.
Initial Consumer Rebuttal /* (3000, 10, 2016/05/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It took way too long and that is...

what I was constantly told everytime I called about the where about of my oder.I don't want anything from them .I just will no longer deal with people like them
Final Consumer Response /* (2000, 14, 2016/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I wanted was a refund and for them to see consequence for my disatifaction
Final Business Response /* (4000, 12, 2016/05/27) */
We have already cancel customer's order and refunded customer.

Initial Business Response /* (1000, 5, 2016/02/02) */
Dear customer, you report us the battery charge not working and we ship you the replacement. Dear customer your ( charger ) have been shipped your USPS tracking number is: XXXXXXXXXXXXXXXXXXXXXX Thank you!
Initial Consumer Rebuttal /* (3000,...

7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the charger, and it was broken up! I sent photos to Ms.[redacted]'s website showing this broken charger like she requested me too do. It's February! I'm still having too constantly contact you all about items not received! My grandson has yet too ride his power ride due too these issues!!! This is not acceptable! I paid you alot of money for this, and too this very day still unable too operate it! I want too be compensated!!! This is not a way to operate a business! I didn't even received a apology for my problems! I paid for this ride too be fully assembled , and I want a refund for that! It"s quite clear it was not test driven or fully assembled like I paid for!!!
Final Consumer Response /* (4200, 11, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have explained my issues with your company over and over! I have called your company over and over with my complaints and still having issues! I want too be compensated!!! If you run a legit company you know you owe me compensation for not receiving what I paid for! This is your company's reputation! Own up too your faults, and resolve your customers complaints instead of trying too go around them!!! Do you not have 100% customer satifactory business? Noone should ever have too go through this much headache over something they faithful paid they're hard earned money on!!!
Final Business Response /* (4000, 13, 2016/02/10) */
Customer are cover under warranty, please feel free to contact us support department to help on resolving the issue.

Initial Business Response /* (1000, 8, 2016/07/26) */
Customer order shipped, not sure what refund is talking about. according to original note, customer want to wait for the color that she pick. May 3, 2016 3:33:58 PM Processing - Payment Clear and Order Verified
Customer Not Notified
The...

customer will wait for the new shipment, does not want red
Shipped By Tracking Number
visionexpressltl.com XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24 hrs for Vision Express to update the order's status
Initial Consumer Rebuttal /* (3000, 10, 2016/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I ALREADY RECEIVED THE ITEM AFTER THREE MONTHS OF WAITING. I CALLLED THEM SEVERAL TIMES AND ASK FOR REFUND. NO ANSWER..I ASKED TO TALK TO THE MANAGER ...NEVER AVAILABLE..I ASKED FOR THE MANAGER TO CALL ME BACK..NEVER HAPPENED...I EVEN TOLD THEM I AM GOING TO DISPUTE THE CHARGE WITH MY BANK.. I NEVER SAID I AM GOING TO WAIT FOR DIFFERENT COLOR I WANTED A FULL REFUND AND I HAVE EMAILS TO PROVE IT..SO STOP LYING PEOPLE
Final Business Response /* (4000, 12, 2016/08/03) */
Order was shipped to customer
Shipped By Tracking Number
visionexpressltl.com XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24 hrs for Vision Express to update the order's status