Power Ride Outlet

Initial Business Response /* (1000, 6, 2016/06/16) */
Order shipped on the 9th of June 2016
Shipped By Tracking Number
http://www.visionexpressltl.com/ XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order...

online. Please allow 24 hrs for Vision Express to update the order's status

Initial Business Response /* (1000, 8, 2016/07/26) */
We don't see the issue with customer in the customer acct notes, we will have customer service follow up with customer on this.
Initial Consumer Rebuttal /* (3000, 10, 2016/07/26) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
Power Ride's response is not acceptable since I have been complaining to their employees [redacted], and [redacted]) since the end of June. Their employees told us that "someone" would be contacting us regarding our concerns and complaint. I was even given the name of a "Mr. [redacted] who is supposedly the owner of the company, for escalation of this issue and I have not received any email or phone communications from Power Ride or from a "Mr. [redacted] We have been communicating with the company since the follow up order on June 15 and we have receive no responses. We (my boyfriend and I) have requested multiple times to send us an email confirmation regarding the status of my order or confirmation if the order was even ever processed.
Earlier today at approximately 9 AM (July 26), I spoke to Ashley again and she informed me that the accounting department was in a meeting for about an hour and they would process my complaint as soon they came out of their meeting. I received a notification via email from Power Ride (July 26 @ 11:17 AM) asking me to either process or cancel my order. They have been informed multiple times that I want to cancel my order and be issued a full refund since I have not receive my order. Not until we contacted the Revdex.com on July 11 did I receive any communications from Power Ride which was through the Revdex.com.
I have cancelled my order via email and phone message to Power Ride and have been requesting a full refund from Power Ride since June 30. All communications have been recorded via email or phone records since June 13 when I ordered the moped. For Power Ride to inform the Revdex.com that "We don't see the issue with customer in the customer acct notes" is incorrect as we have records of communications between Power Ride and us.
Ultimately, I want my money to be fully refunded ASAP as this issue has gone on long enough.
Final Business Response /* (4000, 12, 2016/08/03) */
Customer has been fully refunded
Final Consumer Response /* (2000, 14, 2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received a full refund

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear customer, I see you have already talked to our manager [redacted] and he will escalate this issue to the factory and we are waiting from factory for respond.

Initial Business Response /* (1000, 5, 2016/04/20) */
We upgrade customer to more expensive model and customer was notify by invoice in email
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were not...

notified at all. There was no email, because we would have declined the model that they actually sent us. The "upgraded" model on their website was actually less expensive than the one we ordered. The upgrade was a cheaper looking version than what we ordered. This company is completely untrustworthy and will not own up to their mistakes!
Final Consumer Response /* (4200, 11, 2016/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying. They never told me about the upgrade over the phone and did not send an upgraded invoice. NEVER!! Ask they to provide proof of the conversation on tape and proof that a revised invoice was sent. I was not told until I called to complain 4 days in a row, and was never able to talk to a manager. The customer service rep, [redacted] or [redacted] said she was told by the manager that they were almost the same and they decide to upgrade us. I said that this wasn't what we ordered and didn't want this one. If this was an upgraded item, why is the price lower online than what we paid? It's no wonder why they have an F rating at the Revdex.com. They are completely unprofessional. Ask for proof - they know they can't provide it because it was never given.
Final Business Response /* (4000, 13, 2016/05/04) */
Customer was upgrade to those model with out paying extra fee and was notify by phone call and email, customer agree over the phone and we send revised invoice to customer by email.

(The consumer indicated he/she DID NOT accept the response from the business.)
I will not accept this shipment. I have yet to be contacted by anyone at Power Ride regarding this complaint, shipping, or even receiving a receipt of purchase for this 4 wheeler

Initial Business Response /* (1000, 8, 2016/01/04) */
Order was cancel and refunded.
Dec 21, 2015 10:29:55 AM Processing
Customer Notification Not Applicable
Refunded amount of $943.90 offline.
Initial Consumer Rebuttal /* (3000, 10, 2016/01/05) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I was refunded $500 which was what I was owed not $943.90. Also they were very unprofessional and rude. Plus I was lied to. I was told I would be refunded on December 16th.
Final Business Response /* (4000, 12, 2016/01/06) */
Refund already process to customer
You can check the status of your order by logging into your account.
We have refunded you in the amount of $ 500.00 ( Transaction ID: XXXXXXXXXX).Thank you
Final Consumer Response /* (2000, 14, 2016/01/07) */

Initial Business Response /* (1000, 5, 2016/05/04) */
We have advise customer the shipment was getting clear by custom and was schedule to release by this week, but could possible get delay again, this is pretty common in this industry, but as soon as it release from custom, we will work on the...

order and ship asap, and we will refund customer the $49 rush fee.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never advised that it had to even go through customs, the advertisement said they had it in stock. Seeing as they are based in California, in stock should mean in California. I was advised, again by some copy and paste response that it would be shipped early this week, and it is now Friday. You website mentions 2-3 days. Not even close, Obviously false advertising since it takes longer than stated, and that it obviously was not in stock or even in the country if customs are involved. I also tried to write a review on your page that was 1 starred and negative but conveniently your website automatically deletes any negative reviews to try and boost its rating and trick hard working people out of their money.
Final Business Response /* (4000, 12, 2016/05/19) */
we have issue on processing customer bike, we are communicating with customer see what customer want to do.

Initial Business Response /* (1000, 5, 2015/06/25) */
Dear customer, we have approve the return and refund for the carburetor, please feel free to contact us to process it.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
I am still waiting for a return shipping label. I do not want to complete this complaint until I have my full refund. At that time I will give a final comment.
Final Business Response /* (4000, 30, 2015/07/24) */
Refund already provide to customer with paypal.
Final Consumer Response /* (4200, 32, 2015/07/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
MY GO KART IN STILL NOT RUNNING,

Initial Business Response /* (1000, 5, 2016/03/04) */
Dear customer, please note we have see our parts department is working with you on your parts request, some time the parts come from oversea and will take longer for us to get them.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/06) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I was lied to. The company had told me they had shipped the part weeks back, even gave me a fake tracking number. This delay has caused us to loose business, in the form of a sale.
I demand a refund of the purchase price of the dirt-bike. I will not be shipping the product back as it will be costly and take my time which I value. I've spent more time on getting the prior dirt-bike repaired than actually using it. All four dirt-bikes had problems. They sputter, and seems like there is no fix to this problem. Product is defective. I had to change the carburetor on the one I have left, and it still sputters.
[redacted]
Final Business Response /* (4000, 9, 2016/03/14) */
Customer contact us ask for wholesale price and claim they are dealership in Hawaii and capable of repair the bike if need, we give customer wholesale price and find out now customer is lying to us. Customer can ship the back to us and we will refund customer according to condition of bike.

[redacted]Document Attached[redacted]
(image)

Initial Business Response /* (4000, 12, 2015/06/25) */
Bike has already deliver to customer with another carrier [redacted] Express
Final Consumer Response /* (4200, 10, 2015/06/22) */
I have received the bike on 6/17/2015. The specifications say the seat height is 26 inches. But the...

seat height is actually 29 inches. I called them about how to lower the seat height. But as yet, their technical department hasn't gotten back with me. Also the shifter is bent. Possibly because of the flimsy crate that it was packed in. The kick stand was going through the plywood by the time I got it. I called them about it and they told me they would send me a new one. Of course something else may be bent in the transmission. But when I get the part, I'll have to check that out.

Initial Business Response /* (1000, 5, 2015/06/17) */
We have receive the customer's warranty claim and it is in process of review to check if is shipping damage and will properly take care customer with replacement parts afterwards.

Initial Business Response /* (1000, 5, 2015/12/21) */
Here is the shipping tracking information
Shipped By Tracking Number
http:www.visionexpressltl.com XXXXXXXXX
The shipping company is Vision Express. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order...

online. Please allow 24 hrs for Vision Express to update the order's status

Initial Business Response /* (1000, 5, 2015/08/26) */
Customer place order on the website by herself on XXXXXX and here is the IP address 75.195.115.73 for prove. We process the order and assemble, test, package and ship the bike on on 8/14/2015 and here is the tracking information. Shipped...

By Tracking Number http://www.visionexpressltl.com/ XXXXXXXXX. Customer change idea after we already ship her order, we told her she will be charge a restocking fee, she agree the fee on Paypal.
Initial Consumer Rebuttal /* (3000, 11, 2016/07/29) */
In Aug. of 2015,full payment prior to signed delivery.Cancel requests were ignored; and Paypal Payment requests for refund were too. I never saw order
In August of 2015 I ordered a moped from Power Ride Outlet's website. I became concerned they couldn't full fill the order, and tried many times to cancel. I even tried to go through Paypal resolution center, to cancel. Power Ride Outlet wouldn't email me back regarding which color to expect (as two had to be chosen), what the tracking info was, it why it was still not available tracking from their site. This is why I requested many cancellations (by phone, on-site email, personal email, and through Paypal) within a business week of placing order. At that point, I would have accepted a refund minus the 5% early cancellation fee. However, Power Ride Outlet now owes me for the lost of Paypal credit; and that is a minimum $985.58+interest(I was in a promo)+ fees related to the fraudulant remaining charge being the only outstanding order not paid for; and never seen, nor received by me.If over 100 people have complained, when is action going to be taken? Why should consumers have to feel wrongful affects of their business practices, before they are? Whom else is there to complain to?
I want them to refund my Paypal account, for the unseen order($985.58)+interest I wouldn't be claimed to owe ($?)+any fees related to non-payment to Paypal for this company's non-delivered order. They should also have to compensate their wronged customers, for the lost of credit, during and after charge disputes.
Final Business Response /* (4000, 13, 2016/08/03) */
Customer ordered product we shipped and customer refused, customer will be responsible for 2 way shipping charge plus 35% restocking fee. Customer need to contact our service department to get this going, we have been contact customer.

Initial Business Response /* (1000, 6, 2016/01/12) */
Dear customer, we are sorry the freight carrier delayed the shipment, we do not know the reason too. But we can cancel your order and fully refund you.
Initial Consumer Rebuttal /* (3000, 8, 2016/01/12) */
(The consumer indicated he/she DID...

NOT accept the response from the business.)
That was not what I was asking for I still want the quad but just want reimbursed for the shipping
Final Consumer Response /* (2000, 16, 2016/01/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did contact them they told me I need to get reimbursed from power ride outlet because that's who I paid the money to
Final Business Response /* (4000, 14, 2016/01/14) */
Order was shipped on the 14th, Shipped By Tracking Number
http://www.rrts.com XXXXXXXXX
The shipping company is Roadrunner Transportation. Contact #X-XXX-XXX-XXXX or simply go to the web address provided above to track your order online. Please allow 24 hrs for Roadrunner Transportation to update the order's status
Customer can file a claim with freight carrier for this request.

Initial Business Response /* (1000, 5, 2015/07/24) */
Order has already cancel due to customer's request, Jul 23, 2015 10:47:25 AM Processing - Back Order
Customer Not Notified
We have refunded you in the amount of $1,599.95 ( Transaction ID: XXXXXXXXXX ) Thank you

Initial Business Response /* (1000, 5, 2016/04/25) */
Dear customer, please feel free to check our return policy here https://www.powerrideoutlet.com/returns/ and we will glad to assist you, please contact us at XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2016/04/25) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I wanted to talk to the manager about their return policy. Why should my son have to pay postage for a defective item and lose money on returning it. It never worked from the day we received it. I attempted to contact the manager several times about this. He never returned my calls! They did not want to make this situation right. This item hosted a lot of money!
Final Business Response /* (4000, 9, 2016/05/03) */
Dear customer,
Please note we are happy to offer you a free exchange.

Initial Business Response /* (1000, 5, 2015/05/23) */
our customer service rep [redacted] was the one on the phone with you and you have order the [redacted] Go-kart which you have ask [redacted] to ship around Early May and now let's fast forward to just recent when our warehouse is prepare your order...

and they have found it is the last one of its kind and notify our office which [redacted] contacted you and send you picture of the last one by email for you to confirm before ship out to you.
From what I can see, I believe you should know that we have intention to satisfy our customer in every way if possible, I do understand the point of the headlight and the turn signal light which I had warehouse ship you complete set of those asap. Also I want to take the first step prove you a free helmet and a store credit for $100 for parts (any parts you need for future).
Initial Consumer Rebuttal /* (4200, 12, 2015/06/16) */
I agreed to keep the product but wanted them to send my missing parts in addition to a credit. The only sent some of the parts that I have paid for and that the Go Kart was supposed to come with. I am still missing the whole front bumper and parts for the "credit" they told me I will get. It's been weeks later now so I just believe they are liars. I have an incomplete Kart but they have my money.
Final Consumer Response /* (4200, 20, 2015/06/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been told over and over my bumper and other parts will be coming and they are not here yet. Another Company I called that does the same thing told me they could send them in 5 days. Why it's talking these guys months is beyond me. I do not trust them until I see the front bumper I paid for in full back on Feb 18th
Final Business Response /* (4000, 18, 2015/06/25) */
Dear customer, we have send parts to you already and we are waiting on the remaining parts to be arrive and ship to you. We see you have talk to our manager [redacted] and he will order the parts from another factory for you.

Initial Business Response /* (1000, 5, 2016/02/02) */
Dear customer, The shipping charge is not refundable, but we will ship out the replacement for your missing tire and wheel asap.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
Because this company will tell you anything. I will respond when and if I get the parts that was missing from my order.
Final Consumer Response /* (4200, 12, 2016/02/04) */
[redacted]Document Attached[redacted]
As you can see I have sent several messages to this company. We are missing the 2 rear wheels and tires along with the axle hubs that holds the wheels on. We also are missing the assembly manual for the 4-wheeler since it only comes 85% assembled. I have left messages and phone numbers with no call at all. I will attach photos to this message for you to see. I placed this order on December 15th as a Christmas gift for my grandson as you can see I am still trying to get what I paid for still today. Copy of my order:
ORDER #XXXXXX-X
Order Date: December 15, 2015
YOUR ORDER PROCESSING TIME (WITHIN 1-3 DAYS)
As all orders must be processed before they can be shipped, Total Delivery Time is split into two parts: Processing Time and Shipping Time. Please use the chart below to help you gauge the Total Delivery Time of your order.
If you choose Standard Processing with your checkout, please use the chart below:
I have included an image of the shipping time the company says.
ITEMS ORDERED TRACK YOUR ORDER
PRODUCT NAME SKU PRICE QTY SUBTOTAL
Subtotal $569.95
Shipping & Handling $199.95
Grand Total $769.90
PRO 2015 ATV69L 125cc ATV (Hi-Power 125cc Honda CG Series Engine Clone, Fully Automatic with Reverse, Large 19/18" Tires with Large 8" Wheels, Safety Remote Control Engine Shut Off Switch, Fully Assembled Package Available)
Assembly Package
85% Factory Package (FREE)
Order Processing Time
2-3 Days Standard Processing
1st Color Choice
Spider Black
2nd Color Choice
Spider Black
Warranty
12 Months Limited Warranty (FREE)
MX Helmet
NO MX Helmet for me
PRO-ATV-69L-125
$569.95
Ordered: 1
Shipped: 1
$569.95
the tracking links for this company never work. I was told I had to go through the warranty department because I had my order for about 2 weeks before I opened it only to discover that all the order was not there. Then I was sent a so called link for the warrant claim forms only it did not work either.
Below is a copy of the open tickets of messages I have sent the company with no answer.
TITLE DEPARTMENT LAST REPLY STATUS
Missing Parts Warranty [redacted], Feb 4, 2016 Open View Ticket
Contact Us Submit Notification- Power Ride Outlet Sales [redacted], Feb 4, 2016 Open View Ticket
Missing Wheels and tires and assembly manual Warranty [redacted], Feb 3, 2016 Open View Ticket
Contact Us Submit Notification- Power Ride Outlet Sales [redacted], Feb 1, 2016 Open View Ticket
Missing parts Warranty [redacted], Feb 1, 2016 Open View Ticket
missing parts Support [redacted], Feb 1, 2016 Open View Ticket
missing parts Parts [redacted], Feb 1, 2016 Open View Ticket
Missing parts Sales [redacted], Feb 1, 2016 Open View Ticket
Can you please help me get this company to send the missing parts to my order. I think this company should have to refund my shipping charges for this order for all the trouble and lack of trying to resolve this matter. this company will not even call or e-mail.
Thank you,
[redacted]
Final Business Response /* (4000, 14, 2016/02/04) */
Missing tire and wheel and hub has been reshipped. XXXXXXXXXXXX www.fedex.com

Initial Business Response /* (1000, 6, 2016/02/25) */
We have already communicate with customer and customer has been notify with cancellation policy, awaiting for customer's reply.
Initial Consumer Rebuttal /* (3000, 8, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response...

from the business.)
There was no a cancellation I got the product and had nothing but problems from the day of purchasing. I've sent in requests for new parts and replacements and never received them. The least report I sent in I was told it was old pictures and that there was nothing they could do. Same parts broke in the same place. Why have a warranty if you don't stand behind the product. The bike is a lemon plan and simple. That's the reason I'm looking for a refund. I was not informed about the money back guarantee until I did more research. It seems to me the company new after two months the product would beak that's why it's so short. The company's just in it for the money and doesn't stand but there products.
Final Business Response /* (4000, 10, 2016/03/01) */
We have communicate with customer from email to phone and ask customer to fill out claim form, customer never fill out the form and we wasn't able to follow up on it.
Final Consumer Response /* (4200, 12, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company has sent me the form by email and the same day I've fill them out I've submitted 3 or 4 clams. The last one I've sent for some reason it never went through. So I went to the website tried and it again never got a response. I have 3 emails for the forms I've sent. It's getting to the point there not answering there phones and just putting me on hold. The company isn't trying to solve anything there just out to make a quick buck and move on the the next person. If there grade status is an "F" how are they still in business?