We apologize for the delay in response from supportOnce the issue was identified the transaction was canceled and funds credited back to the user's accountAt this time we consider the matter resolved
Support was in communication with the user attempting to verify their identity after they lost control of their account credentialsAccount access has since been restored
We investigated this deposit and found that the funds were not sent to the user's deposit addressWe have reached out to the customer for additional information and have yet to receive a response
We announced on Dec 18, that support for RDD would end on January 4, Withdrawals were available for an additional monthsIf the wallet is enabled again the withdrawal will process
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved
This user attempted to deposit funds without the required memo field which, as indicated on the deposit form, can cause significant delays in processingInvestigating such issues requires engineering to investigate and locate the transactionAfter an initial delay, support responded requesting additional transaction details which required some back and forth with the customerOnce support had all required information, the the funds were located and credited within hours.We apologize for the initial delay and hope the user finds the resolution satisfactory
Revdex.com:The company has resolved the problem and I thank you Revdex.com for helping me! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.Per the user's request we canceled this withdrawal request and credited the funds back to the user's balanceAt this time we consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
We apologize for the delay in response from supportOnce the issue was identified the transaction was canceled and funds credited back to the user's accountAt this time we consider the matter resolved
Support was in communication with the user attempting to verify their identity after they lost control of their account credentialsAccount access has since been restored
This deposit was credited to the user's account and at this time we consider the matter resolved
These failed withdrawals have since been canceled and credited back to the user's account
We investigated this deposit and found that the funds were not sent to the user's deposit addressWe have reached out to the customer for additional information and have yet to receive a response
We announced on Dec 18, that support for RDD would end on January 4, Withdrawals were available for an additional monthsIf the wallet is enabled again the withdrawal will process
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved
We apologize for the delayThis deposit has been credited and at this time we consider the matter closed
We apologize for the transaction errorThe funds were successfully recovered to the users account and at this time we consider the matter resolved
We apologize for the delayThis withdrawal was successfully processed and at this time we consider the matter resolved
After some communication with support, the user was able to withdraw and the account has been closed.We apologize for the delay
This user attempted to deposit funds without the required memo field which, as indicated on the deposit form, can cause significant delays in processingInvestigating such issues requires engineering to investigate and locate the transactionAfter an initial delay, support responded requesting additional transaction details which required some back and forth with the customerOnce support had all required information, the the funds were located and credited within hours.We apologize for the initial delay and hope the user finds the resolution satisfactory
This user's account has since been verified
Revdex.com:The company has resolved the problem and I thank you Revdex.com for helping me! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
This failed withdrawal has since been canceled and returned to the user's account balance
Sorry for the delay, this transaction was rebroadcast in this transaction.https://explore.sia.tech/hash.html?hash=53e572a2017436b5a509f222cebf...⇄
Sorry for the delayThis transaction has been canceled and credited back to the user's account
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.Per the user's request we canceled this withdrawal request and credited the funds back to the user's balanceAt this time we consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***