Investing generally is very good, but we just have to be very careful of fakers that uses them to get people earned funds because I was a victim of this and if not for the breakthrough I got after w w w .Vectrenfusser.tech help me to get my asset back, living would have been very difficult for me.
We apologize for the delayThis transaction failed to broadcast the first time it was processedWe have since rebroadcast the transaction and it has processed successfullyAt this time we consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their requestAt this time consider the matter resolved
We apologize for the delay in processing this account closure request After some back and forth between the customer and support to clear up an issue with the withdrawal address, the account withdrawal was processed on 6/6/At this time we consider the matter closed
The support at Poloniex went on to give me access weeks after I opened a ticketUpon getting access my funds were goneApparently the money was stolen.I opened a ticket 7/at 8:AMas noted here -->https://poloniex.freshdesk.com/helpdesk/tickets/321290Dear [redacted] ***,We would like to acknowledge that we have received your request and a support ticket has been created with Ticket ID - 321290, a support agent will soon be in touch.In the mean time please make sure you chose the correct 'Type' for your issue at the ticket page and that you completed all the available fields in order to have a quick resolutionYou can edit the fields by login into the Support Center with your Support Center credentials and browsing to https://poloniex.freshdesk.com/helpdesk/tickets/321290.Please note that your Support Center account login credentials are different from your Poloniex account login credentials.To view the status of the ticket or add comments, please visit https://poloniex.freshdesk.com/helpdesk/tickets/321290Thank you for your patience.Sincerely,Poloniex Support Team I did not hear from support for day and I was sent an automated email stating the case was being escalatedI then received this email August 4th:PoloniexAug (days ago)tomeDear [redacted] ***,First of all, we are very sorry for the delay in the escalation process.We have locked your Poloniex account and have reasons to believe your email account is compromised, please change its password and enable 2FA security on your email provider immediately, the attacker may be able to see this and try to lock you out - please act fast.In addition to this, please make sure that there are no remote assistance software enabled on your computer like Team Viewer or VNC.Once your email account is secured reply to this message and we will proceed.Sincerely,Poloniex Support Team then I was told:Dear [redacted] ***,The attacker had already withdrawn your funds minutes before this ticket was createdWe can not assume any responsibility for a loss of funds due to your credentials being stolen through phishing/social engineering, which is most likely what happened hereWe have never had any breach of security on our servers -- the attacker also had your email credentials as he used this to confirm the 2FA and the subsequent withdrawalI am very sorryThis is why we always recommend 2FA security on all of your accounts and using a secure, unique password for each for maximum safety.All of the details regarding the login history and the withdrawals on your account are available for you to see when logged in at the following links:https://poloniex.com/depositHistory // https://poloniex.com/loginHistoryUnfortunately we do no control the address the funds were sent to and can not reimburse your funds on this occasion.Sincerely,Poloniex Support TeamTicket: https://poloniex.freshdesk.com/helpdesk/tickets/321290The issue is this is a lieThe logs say the money was stolen hours after I opened the ticketTheir lack of response allowed my money to be stolen as proven with the logs.STEEM/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:56STEEM/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:56DGB/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:51XEM/BTCSellExchangeBTC (0.15%)BTC2017-07-13:25:35XEM/BTCSellExchangeBTC (0.15%)BTC2017-07-13:25:25MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11DGB/BTCSellExchangeBTC (0.15%)BTC2017-07-13:24:07SC/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:03DGB/BTCSellExchangeBTC (0.15%)BTC2017-07-13:23:43GNT/BTCSellExchangeBTC (0.15%)BTC2017-07-13:23:32GNT/BTCSellExchangeBTC (0.25%)BTC2017-07-13:23:19BCN/BTCSellExchangeBTC (0.25%)BTC2017-07-13:23:I would like to be reimbursed for the negligence on the poloniex support sideI want every cryptocurrency in the amount that was lost on 7/16/restored to my accountThis happened on Poloniex supports watchThat is the only acceptable solutionI want nothing else but exactly what I had in my accountI had no access due to support taking their sweet time for weeks with no sense of urgencyTelling me after the fact to lock my account when the money was long gone and then telling me lies in regard to the sequence of eventsPlease restore my funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business, Poloniex, makes various claims in its response that are both misleading and untrueThe first claim that it makes is that the STR giveaway is a "marketing program", this is incorrectThe best way to think about it, in traditional finance terms, is as a financial dividend for holders of BitcoinPoloniex, as an exchange and custodian, support BOTH Bitcoin and STR (this is a critical point as it invalidates their claims that they are not responsibleThey are responsible for any dividends paid by their supported cryptocurrencies.)Therefore, when STR presents a dividend for holders of Bitcoin, it is Poloniex's fiduciary duty as custodians to do what is in the best interests of their clients and pass on these dividends to the clientsThey say that the sum of money chosen by Stellar is "arbitrary"This is correct, but is also irrelevantIt is EXACTLY the same as done in traditional finance with dividendsFinally, Poloniex states that the dividend is "not related to Bitcoin"This is completely falseThe dividend is paid DIRECTLY to the owners of the BitcoinsAs the custodian of the Bitcoin at the time of the payment, Poloniex has a responsibility to claim the dividend and pass it on to its clientsPoloniex is operating in a currently unregulated space, but this incident has direct comparison to traditional finance and securities where precedents have been setIf this was a regulated exchange they would be acting illegallyIf Poloniex continues to refuse to pass on the dividend to me, who else could I escalate this incident to in order to ensure that regulators are aware of Poloniex's illegal actions? Regards, [redacted]
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-at 09:UTC and at this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThank you for your assistance :) Regards, [redacted]
This user entered user profile information, which we are required by various regulatory bodies to have to have on fileWe requested a correction and once completed the withdrawal was processed
The deposit of ETH was below minimum of for deposits to creditPlease note the deposit messages for each specific currencyIn the case of Ethereum it says:"The minimum amount for deposit is ETHSmaller deposits will be credited once they total this amount."
The failed STEEM withdrawal was canceled and credited back to the user's account on July 8, 2017.The SONM ERCtokens that the customer deposited are not supported by the Poloniex platformWe will attempt recovery of these tokens, but make no guaranteeThe deposit page clearly warns of this, stating: "IMPORTANT: DO NOT SEND TOKENS TO THIS ADDRESS! Send only Ether (ETH) to this deposit addressSending tokens or any other currency to this address will result in the permanent loss of your deposit."
o meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved
We apologize for the delayThis transaction failed to broadcast the first time it was processedWe have since rebroadcast the transaction and it has processed successfullyAt this time we consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal has been canceled and returned to the user's account balance per their requestAt this time consider the matter resolved
We apologize for the delay in processing this account closure request After some back and forth between the customer and support to clear up an issue with the withdrawal address, the account withdrawal was processed on 6/6/At this time we consider the matter closed
This deposit has since been corrected and credited to the user's accountAt this time we consider the matter closed
The support at Poloniex went on to give me access weeks after I opened a ticketUpon getting access my funds were goneApparently the money was stolen.I opened a ticket 7/at 8:AMas noted here -->https://poloniex.freshdesk.com/helpdesk/tickets/321290Dear [redacted] ***,We would like to acknowledge that we have received your request and a support ticket has been created with Ticket ID - 321290, a support agent will soon be in touch.In the mean time please make sure you chose the correct 'Type' for your issue at the ticket page and that you completed all the available fields in order to have a quick resolutionYou can edit the fields by login into the Support Center with your Support Center credentials and browsing to https://poloniex.freshdesk.com/helpdesk/tickets/321290.Please note that your Support Center account login credentials are different from your Poloniex account login credentials.To view the status of the ticket or add comments, please visit https://poloniex.freshdesk.com/helpdesk/tickets/321290Thank you for your patience.Sincerely,Poloniex Support Team I did not hear from support for day and I was sent an automated email stating the case was being escalatedI then received this email August 4th:PoloniexAug (days ago)tomeDear [redacted] ***,First of all, we are very sorry for the delay in the escalation process.We have locked your Poloniex account and have reasons to believe your email account is compromised, please change its password and enable 2FA security on your email provider immediately, the attacker may be able to see this and try to lock you out - please act fast.In addition to this, please make sure that there are no remote assistance software enabled on your computer like Team Viewer or VNC.Once your email account is secured reply to this message and we will proceed.Sincerely,Poloniex Support Team then I was told:Dear [redacted] ***,The attacker had already withdrawn your funds minutes before this ticket was createdWe can not assume any responsibility for a loss of funds due to your credentials being stolen through phishing/social engineering, which is most likely what happened hereWe have never had any breach of security on our servers -- the attacker also had your email credentials as he used this to confirm the 2FA and the subsequent withdrawalI am very sorryThis is why we always recommend 2FA security on all of your accounts and using a secure, unique password for each for maximum safety.All of the details regarding the login history and the withdrawals on your account are available for you to see when logged in at the following links:https://poloniex.com/depositHistory // https://poloniex.com/loginHistoryUnfortunately we do no control the address the funds were sent to and can not reimburse your funds on this occasion.Sincerely,Poloniex Support TeamTicket: https://poloniex.freshdesk.com/helpdesk/tickets/321290The issue is this is a lieThe logs say the money was stolen hours after I opened the ticketTheir lack of response allowed my money to be stolen as proven with the logs.STEEM/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:56STEEM/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:56DGB/BTCSellExchangeBTC (0.25%)BTC2017-07-13:27:51XEM/BTCSellExchangeBTC (0.15%)BTC2017-07-13:25:35XEM/BTCSellExchangeBTC (0.15%)BTC2017-07-13:25:25MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11MAID/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:11DGB/BTCSellExchangeBTC (0.15%)BTC2017-07-13:24:07SC/BTCSellExchangeBTC (0.25%)BTC2017-07-13:24:03DGB/BTCSellExchangeBTC (0.15%)BTC2017-07-13:23:43GNT/BTCSellExchangeBTC (0.15%)BTC2017-07-13:23:32GNT/BTCSellExchangeBTC (0.25%)BTC2017-07-13:23:19BCN/BTCSellExchangeBTC (0.25%)BTC2017-07-13:23:I would like to be reimbursed for the negligence on the poloniex support sideI want every cryptocurrency in the amount that was lost on 7/16/restored to my accountThis happened on Poloniex supports watchThat is the only acceptable solutionI want nothing else but exactly what I had in my accountI had no access due to support taking their sweet time for weeks with no sense of urgencyTelling me after the fact to lock my account when the money was long gone and then telling me lies in regard to the sequence of eventsPlease restore my funds
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business, Poloniex, makes various claims in its response that are both misleading and untrueThe first claim that it makes is that the STR giveaway is a "marketing program", this is incorrectThe best way to think about it, in traditional finance terms, is as a financial dividend for holders of BitcoinPoloniex, as an exchange and custodian, support BOTH Bitcoin and STR (this is a critical point as it invalidates their claims that they are not responsibleThey are responsible for any dividends paid by their supported cryptocurrencies.)Therefore, when STR presents a dividend for holders of Bitcoin, it is Poloniex's fiduciary duty as custodians to do what is in the best interests of their clients and pass on these dividends to the clientsThey say that the sum of money chosen by Stellar is "arbitrary"This is correct, but is also irrelevantIt is EXACTLY the same as done in traditional finance with dividendsFinally, Poloniex states that the dividend is "not related to Bitcoin"This is completely falseThe dividend is paid DIRECTLY to the owners of the BitcoinsAs the custodian of the Bitcoin at the time of the payment, Poloniex has a responsibility to claim the dividend and pass it on to its clientsPoloniex is operating in a currently unregulated space, but this incident has direct comparison to traditional finance and securities where precedents have been setIf this was a regulated exchange they would be acting illegallyIf Poloniex continues to refuse to pass on the dividend to me, who else could I escalate this incident to in order to ensure that regulators are aware of Poloniex's illegal actions? Regards, [redacted]
We apologize for the delayThis deposit was credited to the user's account and the user closed their support ticket
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-at 09:UTC and at this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThank you for your assistance :) Regards, [redacted]
This user entered user profile information, which we are required by various regulatory bodies to have to have on fileWe requested a correction and once completed the withdrawal was processed
This withdrawal has since been canceled and credited back to the user's account
Unfortunately our STEEM wallet is currently offlineWe are working on bringing the wallet back online and credit pending deposits
We apologize for the delayThis loan has been freand the support ticket was closed by the user
Engineering has since recovered this cross chain deposit for the user
The deposit of ETH was below minimum of for deposits to creditPlease note the deposit messages for each specific currencyIn the case of Ethereum it says:"The minimum amount for deposit is ETHSmaller deposits will be credited once they total this amount."
The failed STEEM withdrawal was canceled and credited back to the user's account on July 8, 2017.The SONM ERCtokens that the customer deposited are not supported by the Poloniex platformWe will attempt recovery of these tokens, but make no guaranteeThe deposit page clearly warns of this, stating: "IMPORTANT: DO NOT SEND TOKENS TO THIS ADDRESS! Send only Ether (ETH) to this deposit addressSending tokens or any other currency to this address will result in the permanent loss of your deposit."
We apologize for the delayThis failed transaction was canceled and credited back to the user's accountAt this time we consider the matter resolved
o meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed and at this time consider the matter resolved
We apologize for the delayThis withdrawal has since been processed