Customer sent a deposit but failed to include the memo needed to identify the account that the deposit should be routed toAfter gathering information about the deposit the funds were credited to the user's accountAt this time we consider the matter resolved
We apologize for any support delaysPlease note that opening multiple tickets for the same issue can cause further delaysAt this time it seems that this issue has been resolved
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.This withdrawal was reversed on 2017-07-19:36:and at this time we consider the matter closed
Ethereum deposits require a minimum amount to automatically credit a user's accountIn this case the amount was just below the thresholdAfter some communication with the customer the issue was resolved
This was a misunderstanding on the user's part, there was no system errorBelow is the response from the user in support ticket #379777Howard Houston (Fri, Sep at 7:PM)Dear Poloneix Support Team,After further investigations after your reply, we have came to see that the eth was sold for USDT on our end of the spectrum We sincerely apologize
After an investigation is was concluded that these funds were not sent to the user's Poloniex deposit addressWe have no control over funds that are sent to wallets outside of the platform
This LISK deposited was credited to the customer's account on 2017-06-10:58:33The deposited LISK were then sold three hours later, on 2017-06-13:30:51This seems to have been a misunderstanding on the customer's partAt this time we consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-at 21:UTC and at this time consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal canceled and credited back to the user's balanceAt this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Poloniex is making claims about the depositFirst they confirmed that the address _does_ belong to them but that it belongs to a different user account (which was not true at the time I made the deposit, and I have made no action to change the deposit address), and then later they said the address does not belong to them and that it's a scam address associated with a virusHowever checking the address online (Bithomp.com) it does say the address does indeed belong to PoloniexWhat is a fact from my side is that I used deposit details provided to me via their website (address, destination tag)First I made a smaller deposit to make sure everything is working properlyAfter a few minutes that deposit appeared in my account under deposit history as pendingAfter that I proceeded to make the second deposit with a larger amount (same address, owned by Poloniex, and new destination tag as was provided to me via their website)Checking later, both of the deposits have now completely disappeared from the deposit history on the Poloniex website, but my funds were transferred to the address they provided meThey try to claim either that the funds were sent to a different user account - which may be true but not by my mistake, as I have simply used the deposit details they have provided me - or that the address I made the deposit to is a scam address - which doesn't seem likely as Bithomp is showing that the address was registered by PoloniexI have to reiterate again - I first made a deposit with a smaller amount and DID see it as pending under my account on Poloniex, I did this to make sure everything will transfer correctlyHowever this deposit and the subsequent larger deposit have since disappeared from my Poloniex deposit history and they did not credit me the funds depositedThe issue is not resolvedWe are talking about a considerable amount (around $1000) which I have now not had access to for over month Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that these withdrawals have been processed and at this time consider the matter resolved
This transaction did not credit because it was not sent to the user's Poloniex deposit address which is 8c768b61c25391fIt was sent to the address 0c7d6479f358a
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal has been processed and at this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Customer sent a deposit but failed to include the memo needed to identify the account that the deposit should be routed toAfter gathering information about the deposit the funds were credited to the user's accountAt this time we consider the matter resolved
We apologize for any support delaysPlease note that opening multiple tickets for the same issue can cause further delaysAt this time it seems that this issue has been resolved
To meet various regulations that require us prevent money laundering and other illicit activity, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.This withdrawal was reversed on 2017-07-19:36:and at this time we consider the matter closed
Ethereum deposits require a minimum amount to automatically credit a user's accountIn this case the amount was just below the thresholdAfter some communication with the customer the issue was resolved
This was a misunderstanding on the user's part, there was no system errorBelow is the response from the user in support ticket #379777Howard Houston (Fri, Sep at 7:PM)Dear Poloneix Support Team,After further investigations after your reply, we have came to see that the eth was sold for USDT on our end of the spectrum We sincerely apologize
Unfortunately this customer's login credentials were compromisedSupport is working with the customer on regaining access to their account
After an investigation is was concluded that these funds were not sent to the user's Poloniex deposit addressWe have no control over funds that are sent to wallets outside of the platform
This LISK deposited was credited to the customer's account on 2017-06-10:58:33The deposited LISK were then sold three hours later, on 2017-06-13:30:51This seems to have been a misunderstanding on the customer's partAt this time we consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal was processed on 2017-07-at 21:UTC and at this time consider the matter resolved
Customer had two open support issues that have since been resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal canceled and credited back to the user's balanceAt this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Poloniex is making claims about the depositFirst they confirmed that the address _does_ belong to them but that it belongs to a different user account (which was not true at the time I made the deposit, and I have made no action to change the deposit address), and then later they said the address does not belong to them and that it's a scam address associated with a virusHowever checking the address online (Bithomp.com) it does say the address does indeed belong to PoloniexWhat is a fact from my side is that I used deposit details provided to me via their website (address, destination tag)First I made a smaller deposit to make sure everything is working properlyAfter a few minutes that deposit appeared in my account under deposit history as pendingAfter that I proceeded to make the second deposit with a larger amount (same address, owned by Poloniex, and new destination tag as was provided to me via their website)Checking later, both of the deposits have now completely disappeared from the deposit history on the Poloniex website, but my funds were transferred to the address they provided meThey try to claim either that the funds were sent to a different user account - which may be true but not by my mistake, as I have simply used the deposit details they have provided me - or that the address I made the deposit to is a scam address - which doesn't seem likely as Bithomp is showing that the address was registered by PoloniexI have to reiterate again - I first made a deposit with a smaller amount and DID see it as pending under my account on Poloniex, I did this to make sure everything will transfer correctlyHowever this deposit and the subsequent larger deposit have since disappeared from my Poloniex deposit history and they did not credit me the funds depositedThe issue is not resolvedWe are talking about a considerable amount (around $1000) which I have now not had access to for over month Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that these withdrawals have been processed and at this time consider the matter resolved
This transaction did not credit because it was not sent to the user's Poloniex deposit address which is 8c768b61c25391fIt was sent to the address 0c7d6479f358a
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that this withdrawal has been processed and at this time consider the matter resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***