This person user successfully sent to funds to an addressWe cannot reverse this transaction nor can we confiscate funds from the receiving addressWe instructed the user to contact law enforcement if they felt they were the victim of a crime
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that per the user's request this withdrawal was canceled and credited back to their accountAt this time consider the matter resolved
We're sorry your account credentials were compromised - Our support staff has been in contact and is working to verify the your ID and restore access to the affected account
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find that the resolution is the best that can be done for nowI can accept it However, I reject their explanation of the delayThe delay was not due to back and forth regarding any addresses (that only took a single day)The delay was prior to the back and forth where my support ticket was in limbo for about weeks with no responses from them when I asked about the status of my ticket I just want to go on record saying that their business practices are entirely unacceptable, however, they did, in a very untimely fashion return my money to me -- although at a loss Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My account is being recovered now but I lost over 18,dollars as a result of there negligent monitoring and lousy security management I am requiring that my funds be returned to me Regards, [redacted]
Revdex.com: Poloniex answered very soon after I submitted the complaint - it would have been much better though if their own support system was workingThe resolution is satisfactory to me Regards, [redacted]
We apologize for the delay in response from customer supportA support agent was able to assist in this user's account closure and at this time we consider the matter resolved
This customer does not seem to grasp that USDT (Tether) is a cryptocurrency and not US dollarsSending USDT Tether to a BTC address (and vice versa) is called a cross-chain transactionCross-chain transactions can result in the complete loss of funds.The original issue here was that the user transferred BTC from Coinbase into their Poloniex USDT (Tether) account creating a cross-chain transactionThe user executed this transaction despite the bold red warning on the USDT deposit page that reads:IMPORTANT: Send only USDT to this deposit addressSending any other currency to this address may result in the loss of your deposit.Because these currencies are incompatible we had to have an engineer manually recover the fundsThis recovery was completed on 7/8/and the USDT was credited to the user's Poloniex account.On 8/30/the user then withdrew USDT from Poloniex to their Coinbase BTC deposit address creating yet another cross-chain transactionThe user executed this transaction despite the bold red warning on the USDT Tether withdrawal page that reads:IMPORTANT: Do not send Tether USD anywhere unless you are certain the destination supports Omni transactionsIf it does not, you could permanently lose access to your coins.This transaction completed successfullyThe USDT left the users Poloniex account and were received in their Coinbase BTC account on 8/30/10:04:PM as evidenced here:http://omnichest.info/lookuptx.aspx?txid=5a7fa773b0058ebe824f4d8dff337e8a84...⇄ USDT funds are now in the sole possession of CoinbasePoloniex did absolutely nothing wrong here and recovery of the USDT is completely out of our controlOnly Coinbase can recover these USDT that were delivered cross-chain to their BTC account on Coinbase
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I still... lost 20% of my asset because of the exchange rate mush lower at the moment. I can't recommend Poloniex. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***
After positively identifying the account holder had control to their email, access to this user's account has been restoredWe apologize for any delay
This person user successfully sent to funds to an addressWe cannot reverse this transaction nor can we confiscate funds from the receiving addressWe instructed the user to contact law enforcement if they felt they were the victim of a crime
This failed transaction has been canceled and the funds returned to the user's account balance
This deposit was credited to the user's account on 2017-09-00:25:UTC and at this time we consider the matter resolved
To meet various regulations that require us prevent money laundering and other illicit activity, as well as for consumer fraud protection, some withdrawals may be held for manual review by a compliance officerWhen a withdrawal is held for review it can take up to hours, typically they're cleared much soonerUnfortunately this was not the case here.We can confirm that per the user's request this withdrawal was canceled and credited back to their accountAt this time consider the matter resolved
At the time of deposit the wallet for Steem was under maintenanceOnce the wallet was re-enabled the funds were credited
Sorry for the issueThis was due to a bug in our state verification system that has since been resolved
We're sorry your account credentials were compromised - Our support staff has been in contact and is working to verify the your ID and restore access to the affected account
This issue has been resolvedThe Bitcoin network has been under heavy stress over the past several days and some transactions have been delayed
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find that the resolution is the best that can be done for nowI can accept it However, I reject their explanation of the delayThe delay was not due to back and forth regarding any addresses (that only took a single day)The delay was prior to the back and forth where my support ticket was in limbo for about weeks with no responses from them when I asked about the status of my ticket I just want to go on record saying that their business practices are entirely unacceptable, however, they did, in a very untimely fashion return my money to me -- although at a loss Regards, [redacted] ***
We're very sorry for the delay in responding to this support issue. This ticket was resolved and funds were credited back to the user's account.
This deposit was credited on 2017-10-02 19:27:52
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My account is being recovered now but I lost over 18,dollars as a result of there negligent monitoring and lousy security management I am requiring that my funds be returned to me Regards, [redacted]
Revdex.com: Poloniex answered very soon after I submitted the complaint - it would have been much better though if their own support system was workingThe resolution is satisfactory to me Regards, [redacted]
We apologize for the delay in response from customer supportA support agent was able to assist in this user's account closure and at this time we consider the matter resolved
Sorry for the delayThis withdrawal was resent in this transaction:https://explore.sia.tech/hash.html?hash=53e572a2017436b5a509f222cebf...⇄
This customer does not seem to grasp that USDT (Tether) is a cryptocurrency and not US dollarsSending USDT Tether to a BTC address (and vice versa) is called a cross-chain transactionCross-chain transactions can result in the complete loss of funds.The original issue here was that the user transferred BTC from Coinbase into their Poloniex USDT (Tether) account creating a cross-chain transactionThe user executed this transaction despite the bold red warning on the USDT deposit page that reads:IMPORTANT: Send only USDT to this deposit addressSending any other currency to this address may result in the loss of your deposit.Because these currencies are incompatible we had to have an engineer manually recover the fundsThis recovery was completed on 7/8/and the USDT was credited to the user's Poloniex account.On 8/30/the user then withdrew USDT from Poloniex to their Coinbase BTC deposit address creating yet another cross-chain transactionThe user executed this transaction despite the bold red warning on the USDT Tether withdrawal page that reads:IMPORTANT: Do not send Tether USD anywhere unless you are certain the destination supports Omni transactionsIf it does not, you could permanently lose access to your coins.This transaction completed successfullyThe USDT left the users Poloniex account and were received in their Coinbase BTC account on 8/30/10:04:PM as evidenced here:http://omnichest.info/lookuptx.aspx?txid=5a7fa773b0058ebe824f4d8dff337e8a84...⇄ USDT funds are now in the sole possession of CoinbasePoloniex did absolutely nothing wrong here and recovery of the USDT is completely out of our controlOnly Coinbase can recover these USDT that were delivered cross-chain to their BTC account on Coinbase
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I still... lost 20% of my asset because of the exchange rate mush lower at the moment. I can't recommend Poloniex. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***