Peoples Gas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
the case was resolved and People GAS PAID FOR THE SERVICE THANK YOU AND THE Revdex.com
Sincerely,
[redacted]...

[redacted]

10/31/16....Customer account has been reviewed.  Due to section ICC Administrative Code 280-70 Preferred Payment Date, customer is not eligible to change his bill due date.  I was unable to leave a message on customer voice mail.  Received message stating voice mail not accepting...

calls at this time. This case is now being closed. If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

9/28/17- Bill inserts were included in the April 2017 bills informing Peoples Gas and [redacted] Gas customers that they were being assigned new account numbers.  It also showed a copy of how the new bill would look in addition to other informative information. As a one time courtesy, the...

late payment charges totaling $35.85 has been waived.   This case is now being closed.  If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

We made several attempts to reach the customer by telephone and were unsuccessful. Since we were unable to make contact, our response has been issued in the form of a letter. Per review the customer had already reached out to customer service on 4/18/18 and an agent explained what took place on her...

account. A credit was applied to her account for $50 for the inconvenience. No further adjustment is necessary. Thank you, [redacted]Peoples Gas/North Shore Gas

Tell us why here...    I spoke with [redacted] (from [redacted]  pending turn on @ [redacted] [redacted] has been scheduled for 1/22/2016 all day appointment between  7:30 a.m. & 3:30 p.m.

Informed Rose, application has been released and scheduled for 12/19/2016 in A.M.   I informed her I'm requesting earlier date, waiting for response from service department. Once informed I'll let her know Please consider this inquiry closed [redacted]Peoples Gas

Customer was informed back in March 2017 additional documents needed. New Fraud / Identity Theft letter has been issued to customer

11/10/17- Customer has been advised that a service person came out on 11/9/17 but no adult was there to provide access.  Must be 18 years or older.  Customer has been advised that a service person will be out on 11/11/17 -total day to restore service.This case is now being closed.  If...

you have any questions, I can be reached at [redacted] Thank you,[redacted]Support Center

We have been in contact with the customer regarding his inquiry. He has been advised he is not responsible for service at [redacted] S. [redacted] Avenue. Corrections have been made to remove the charges that were transferred to his account in error. Our Collections Department will be removing any payments...

reported late regarding his account on [redacted] W. [redacted] Avenue. This case is now considered closed.
Thank you

Tell us why here... Gas service for the property at [redacted] S. [redacted] was restored 2/12/2016 for Building/basement - 1st & 2nd floors. [redacted] from [redacted] Properties to provide us with who's responsible for occupant gas usage.

I assured the customer that the technician that visited her home on 2/2/18 is highly qualified. He exchanged her gas meter as per the instructions.  She can confirm that the new meter installed is meter# [redacted]. The reading of the meter at the time of installation was ([redacted]). The technician had to disconnect the water heater and the furnace due to inadequate combustion air. This is an unsafe condition that the technician cannot wait for permission to disconnect. I explained this was done for her safety.

I have been in contact with customer. We are mailing her a letter providing her with the documentation needed to support her claim. Once our Collections Department receives the information requested they can investigate and she will then receive a response.

I informed Mr. [redacted] new refund to be issued & he should receive it in 7 & 10 days.  Refund will be sent to [redacted] Northfield Il  60093. If Mr. [redacted] doesn't receive refund after 10 he can call me back   ...

Complaint: [redacted]
I am rejecting this response because:
If I had never tried to change my name on my father's account, you would have canceled his account and started an new account with me. I have health issues and cannot afford your deposit fees since I am only working part time. I apologize for being late for payments, but the bills have been paid, including late charges. Why would you charge more money to someone who is clearly having financial troubles? Please waive your deposit fee. 
Sincerely,
Edward Ware

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was told by two separate Peoples Gas representatives that they fixed the billing error and credited my account which cleared the remaining balance versus sending a refund.
Sincerely,
[redacted]

Customer service supervisor spoke with Ms. [redacted] on 10/5/2017 and informed her Peoples Gas understands her compliant. We have applied a one-time courtesy credit for $200 on the account and have finalized the account. I left Ms. [redacted] a voice message again informing her of the $200...

credit applied to the account and that no other adjustments would be made.  Please consider this inquiry closed [redacted]Peoples Gas[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[redacted] @ People's Gas gave me a call to get everything worked out and an earlier date scheduled.  I appreciate her helpfulness in getting a resolution.  I wish it didn't take me having to log complaints with the ICC or Revdex.com, but it was the only way to get someone to assist.
Sincerely,
[redacted]

The information given is what the field coordinator [redacted] advised. We have the building labeled as 1 front, 1 rear, 2 front and 2 rear. The gas had to be restored at the main and a new service line needed to be installed prior to turning on the service at this location. This work is to be done a special crew which is assigned after the field coordinator has accessed the work needed. [redacted] contacted me back two days later after responding to this complaint and stated he may have gotten this job confused with another job. He stated the customer called him and he would call him back and apologize about the confusion. The gas was disconnected for safety reasons until it will be used. I did find out that the phone number that I provided [redacted] with is not a phone number that should be given to the customer. I should transfer the customer to that complaint line instead of providing them with the number. The customer has the field coordinator's direct phone number for any further questions. He also has my direct phone number in case there are any more concerns.

I spoke with Ms. [redacted] who is very upset that the gas meters were crossed in her apartment building. I apologized to her for the inconvenience and explained that a Peoples Gas Technician found the meters crossed here. It is not determined if Peoples Gas or a contractor working here crossed the...

meters, but it is not necessarily an error on PGL. The only thing that Peoples Gas can do is to bill her based on how much gas was used on her meter, and that is what was done. We are not sure how long this has gone on, but per Illinois Commerce Commission rules, we will go back a year. She was rebilled from Oct. 2014 - Oct. 2015, and there happens to be a difference on her part of $382.16. I apologized again and advised we can establish an affordable payment plan. It is set up for her to pay $28 a month for 12 months. If she has trouble paying and needs more time I advised her to call and make that request, we will make this as easy as we possibly can. She was satisfied with that response. Please consider this case closed.
Thank you very much

Our records indicate someone from our Enrollment Services Department left a message for the customer on 2/15/17 advising their application for service was approved. The customer was requested to call back and schedule an appointment to establish gas service. On 2/16/18 the customer called back and...

an appointment was scheduled for 2/20/18. I left the customer a message today, 2/16/18, advising same. I requested they contact me if they have any further questions. This case is now considered closed.  Thank you, [redacted]Peoples Gas/North Shore Gas[redacted]