Peoples Gas

Complaint: [redacted]
I am rejecting this response because: I do not have a phone and only can communicatr via email or by making the call. Also because I called the number left by Tucker and the call drops every time. There is no record of my call potentially because I call from my laptop using Gmail. I moved from Chicago in July and being paying in my state for services. I did call to cancel services and I should not be punished for someone making a mistake. My email address is [redacted]@gmail.com 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke with Ms. [redacted] informed her account under her name at [redacted] Street was closed on 9/30/2014. The government PIPP Program ended 6/30/2015 almost a year after her account closed. She moved and requested account to be closed, so balance owing when her account closed on 9/30/2014...

would be her responsibility.   Please consider this inquiry closed, any questions please contact me.

The service was on here without our authorization. We did not connect the service here, this is considered an unsafe condition because we did not do a safety check or inspection. We are obligated to leave the premise in safe condition.The technician is required to turn the service off...

regardless of the weather because this is unsafe to the recipient of this service and all others around the area of service. We will return when called to address our customers concerns. Please consider this case closed. Thank you

1/31/17- Our records indicate the previous customer requested a cutoff on 1/13/17 for a cut off date of 1/23/17.  The service was cut off on 1/23/17. New customer applied online for service on 1/24/17.  The online application had a primary start date of 1/27/17 and an...

alternate start date of  1/30/17.  The application was held for credit due to ID Verification.  The customer provided the necessary information on 1/30/17.  The application was approved on 1/30/17 and an appointment was scheduled for 2/7/17.  Customer requested an earlier date.  Per our Service Department an earlier date was provided.  Customer has been advised that his service is scheduled to be restored on 2/3/17-pm and that if anything becomes available sooner, customer will be contacted. This case is now being closed.  If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

We spoke with [redacted], she's satisfied with work done, any questions she can contact me.  Please consider this inquiry closed any questions please contact me. [redacted]Peoples Gas[redacted]

5/11/16- The account has been rebilled from 1/1/2014-8/13/15.  The total amount now due is $2,061.71.This case is now being closed.  If you have any questions, I can be reached at [redacted]. Thank you,T. [redacted]Support Center

Spoke to customer 12/30/15 apologized for our error, and informed his account will be credited.

This is in response to your complaint with the Revdex.com:   At this time we are not able to make any changes to your account until we receive copies of your marriage certificate,  and a copy of your identification, indicating your last name has been legally changed. You have been informed by Mr. [redacted] to email him the requested documents to: BF[redacted]@integrysgroup.com or they can be fax to [redacted].  Once these documents are received the necessary changes will be made to your account.  Thank you Tell us why here...

11/16/16- Per our phone conversation on 11/15/16, your account has been corrected.  Peoples Gas apologize for any inconvenience this may have caused you. You have been quoted the amount needed to have your service restored. This case is now being closed. If you have any...

questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

Hello, I reviewed the customer's account and show a call was made to PGL by the customer to establish service in August 2016. The account was never activated in our system so the customer never received a bill or an active account. A letter was sent 12/28/16 advising we see that the service is...

in use, there is not an account here and to call to avoid service disconnection. There was no record of a call and service was turned off on 2/25/17. I apologized to the customer for our error and scheduled for the service to be turned back on the next day after receiving this complaint. The  service is now back on and the customer now has an active account. I show the customer is satisfied. Please consider this case closed. Thank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I have been in contact with the customer regarding their inquiry. It was explained why corrections were made to the account. Going forward they should no longer be receiving estimated meter readings since our records have been updated. The customer is aware no adjustment will be made and will be in...

contact with me to establish a payment agreement (with no late fees) if needed. This case is now considered closed. Thank you, [redacted]Support ServicesPeoples Gas/North Shore Gas

I show we are obtaining meter readings of her meter every month consistently. I explained to Ms. [redacted] that there is a truck but it does not come to her house or on her block. When the reading is obtained, it appears on her gas bill that is mailed out the same day. She can confirm the reading when...

she receives her bill. I The service was disconnected for nonpayment on 9/18/17. A medical certificate was approved on 10/25/17. The service was restored the same day. We confirmed our readings were correct on 9/18/17 and 10/25/17 when we went out to turn service on and off. According to records this account has been active since 12/18/15. This winter she has used between 205 – 421 cubic feet of gas. The last two winters she has used less. I explained more gas was used due to the colder temperatures. There was one payment made of $448 which posted on 1/31/18. Last year there was one payment made. It was also a liheap payment of $448 posted on 3/30/17. Before that the last customer payment posted on 9/27/16. I advised her to also apply for the Share the Warmth $200 grant. She applies for that grant at the ceda office the same way she applied for ceda. The balance is currently $2,680.13. I offered a payment plan to avoid disconnection with her paying $536 initial payment. I advised she would need to make the $536 payment first and then call back to establish the payment plan. I advised 11 months on the balance would calculate to be $194.92.

I contacted Mr. [redacted] and apologized for the trouble that he experienced attempting to schedule the inside safety inspection. I immediately contacted the program leader and scheduled a special appointment time to accommodate Mr. [redacted]. We agreed on Wednesday 11/15/17. Our technician arrived on 11/15...

and completed the inspection. Mr. [redacted] was satisfied with having the inspection done.

11/9/17- Customer has been advised that per payment processing, the refund check for $76.68 will be applied to her current account.

Voice message left for Mr. [redacted], informing him I'm investigating his inquiry regarding refund check

Customer contacted the Illinois Commerce Commission  on 2/17/2017 pending turn on has been rescheduled for Saturday Feb 18, 2017 as an all day appointment.  E-mail has been sent to are service department to investigate customers claim   Please consider this inquiry...

closed [redacted]Peoples Gas[redacted]

I spoke with Mr. [redacted] today and informed him I have made corrections to property at [redacted] N. [redacted], rebilling account back to 5/5/2015 total adjustment made was $1,147.92. I also waived $64.97 in late charges at active account at [redacted] W. [redacted] Street, leaving current balance at $146.35. Mr. [redacted]...

understands corrections made and if he has any other questions he will contact me. Please consider this inquiry closed.

Complaint: [redacted]
I am rejecting this response because:  I asked to know what happens to my personal information after I emailed it to People's Gas... What are the protocols for protecting my information?  The response from the People's Gas rep that called me was basically "nothing."  Which tells me it is sitting in an email account somewhere, but no one can tell me what security protocols are in place. Yes my application was accepted and my gas is turned on, but my concern was never about that. It was always about the protection of my personal information and the information of all other customers who may be emailing and faxing sensitive data across unsecure lines. I guess that is not a an issue the company can resolve in a Revdex.com complaint, but it is something they must work on systematically.
Sincerely,
[redacted]