Peoples Gas

Customer service representative spoke with Ms. [redacted] on 9/27/2017 and informed her of corrections made on her account, stating no refund will be issued.  I also left voice message for Ms. [redacted] informing her if she has any other questions to contact me.

Tell us why here...Rose [redacted] states she requested service for 4 meters at [redacted]. According to records 5 meters were recently installed on 11/9 & 11/12 at this location. The accounts are now active in our system. Please consider this case closed.
Thank you very much

I spoke with customer and advised about the gas leaks reported at the new property. Advised her that the bills were not affected, but that she had a security deposit. Removed the deposit and set up account on payment plan. For the previous account, I removed late payment charges and backdated the...

final bill to 12/21/15. Additionally, I advised customer they were set up for recurring payments through e-Bill. I instructed customer on how to remove recurring payments.
I will call back customer tomorrow for follow-up.

Syreeta [redacted] turn on application was held for a past due balance.  I spoke with customer and she made a payment of $250.00.  I issued the service order and scheduled for 12/24/15, between 7:30 am and 11:30 am.  I advised customer of this.  We will establish a payment plan for...

remaining balance.

I spoke with the customer who complains about the security deposit that was assessed. He believed because he eventually paid the bill that was sufficient. He requested a cut due to the deposit request. I explained that per the Illinois Commerce Commission, payments made after the due date are...

considered late and can be assessed a deposit. I waived the deposit as a one time courtesy and explained the deposit policy. I suggested he look into establishing the budget where he would not be penalized for making one late payment. He states he understands that he has made some late payments and going forward will establish auto pay where payments can be made automatically each month on time. He is satisfied with waiving the deposit and cancelling the cut off request. Please consider this case closed. Thank you very much

Initial Business Response /* (1000, 5, 2015/06/29) */
Hello,
This issue has been resolved on 6/26/2015. A technision arrived at 3851 W 14th and evalutated the premiss. This is a hazardous location and were notifed after proper restoration is completed, service will be activated. Once PG is...

notified an inspector and management will evaluate the premiss and advise.
thank you,

7/21/17- Customer has been informed that the account has been cancelled as of 4/26/17 and that a refund check will be issued in the amount $36.38.This case is now being closed. If you have any questions, I can be reached at [redacted].Thank you,[redacted]Support Center

Tell us why here...Jamar [redacted] states he was not informed of our credit reporting policy and request we remove the negative information from his report. It was explained to him that it is indicated on the back of the gas bill and online that Peoples Gas may report to the Credit Bureau's. We are...

obligated to report truthful information and if a payment was paid late, that is what we have to report. His reporting was reviewed and found to be correct reporting to the credit bureau.  Please consider this case closed.
Thank you very much

Complaint: [redacted]
 
I am rejecting this response because: Not responsive to the original request. I still do not have gas service and there is no indication I will ever get gas service.  The record keeping at the gas company is seemingly reliant on the lies and excuses by staff, with no actual supporting documentation.  Either the gas company in penalizing me for calling their staff out for wanting a bribe or they are so incompetent there should be a class action law suit for how they treat people in low income neighborhoods.I want the original request and resolution to be answered: When I will I get gas service at my 4 unit apartment building?  And yes, when I will receive hard documentation about the reason for the cut-off and the failure for the gas company to know about the cut off before wasting everyone's time sending out techs unaware of their companies own actions.
Sincerely,
[redacted]

Initial Business Response /* (1000, 6, 2015/10/14) */
Good *fternoon,
Customer originally applied for gas service on 9/22/15 at that time the customer provided the incorrect floor location. The gas service was transferred to his name on 9/23/15, since the gas service was active no appointment...

was necessary. On 9/25/15 at 10:49am customer call our emergency line and stated he had no gas, upon arrival the service technician informed him, his correct unit was 1R not unit 3F. On 9/25/15 at 2:19pm the customer called our Customer Service Department and provided his correct unit number, our first available appointment was schedule (9/29/15). The gas service was activated on 9/29/15. The Customer was not billed for incorrect unit 1R. I left the customer messages with my direct phone number and there was no response. Please consider this case closed.
Thank you,
*. [redacted]

4/12/16- A refund check for $154.11 has been issued as of 4/12/16.  However due to the amount of $141.71 being paid with a credit card, this amount was paid via [redacted] and with a credit card, [redacted] has reversed the payment and the funds should be back in the customer's bank...

account.  I left a message for the customer to call me for more information.This case is now being closed.  If you have any questions, I can be reached at 312 [redacted].Thank you,T. [redacted]Support Center

10/10/17- To complete an application for natural gas service, a customer may be asked to present proof of identity via fax, email or at one of our Authorized agents.  We understand this is an inconvenience, but it is one of the many steps we take to protect the personal and financial...

information of our customers and guard against fraud. Also in April 2003, the Illinois Commerce Commission modified Illinois Administrative Code part 280 allowing  Illinois utilities to use an Application Scoring System when a residential applicant applies for service.Customer's application has been approved.  The service is scheduled to be restored on 10/11/17.  Peoples Gas apologizes for any inconvenience this may have caused you.This case is now being closed. If you have any questions, I can be reached at [redacted] Thank you,[redacted]Support Center

I spoke to customer 11/06/2015 on a ICC call and schuduled turn on 11/07/15 gas on.

The customer states he requested a cut off on 11/21/17. There was an appointment scheduled for 11/30/17. The customer did not have access to the meter, the appointment was rescheduled for 12/6/17. on 12/6/17 the customer was not there, the technician reported no response when he called. The gas was...

left on. The customer requests the service be taken out of his name as of 11/21/17, the original request date. We apologized to the customer and adjustment was made on 12/13/17 billing the customer back to 12/13/17. The account is now final as of 11/21/17. The final amount due is $26.60. The customer is satisfied with this resolution.

2/7/18Customer has been advised that both accounts have been adjusted.  This issue was previously resolved through the Illinois Commerce Commission. This case is now being closed.  If you have any questions, I can be reached at [redacted] Thank you,[redacted]Support Center

Complaint: [redacted]
I am rejecting this response because:I am not confident that this response resolves the negative impact the error People's Gas has made will not reflect on my credit score. Will some sort of physical and legal documentation be provided that this account has been legitimately paid in full and closed once and for all? After three years I'm shocked and infuriated to find myself once again in a position defending the well being of my credit due to People's Gas repeated and careless mistakes.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

3/7/18- Customer has been advised that his account will be credited $25 as a onetime courtesy. This case is now being closed. If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

I spoke to customer and tried to explain that the delivery charges pays for the cost of delivering gas to the customers. She did not want to hear anything that I had to say. Customer stated if I wasn’t able to do anything for her, not to bother explaining the charges

I called Ms. [redacted] to confirm the names of the tenants and the dates they moved in. There was no answer. I left several messages for her to contact me back. I reviewed the accounts [redacted] applied for service at [redacted] on 4/6/18. I backdated the service dates to 3/23/18...

and finalized [redacted] properties as of 3/23/18. [redacted] had service as of 3/30/18. I backdated her service date to start service on 3/19/18 and finalized [redacted] properties as of 3/19/18 also. There is no record of [redacted] requesting service at [redacted] at all. [redacted] properties account at this location was final as of 1/28/17. There is no adjustment needed there. I called and left a final voice message pn 4/12/18 that these adjustments were done for Ms. [redacted] at [redacted]