Peoples Gas

There is no further information to provide. Please see previous response. Thank you,[redacted]Support Services

Hello, According to our records PGL was at this property to inspect because it was confirmed by our Revenue Protection Crew that theft of service was confirmed and proven. That is considered unsafe. Our revenue protection department would be happy to discuss this information with any one of our customers. They are advised to call [redacted] between 8:30 -4:00 Monday through Friday to discuss with them because they have all information and documentation. They can answer all questions. Please consider this case closed. Thank you very much

I spoke with [redacted] regarding his service complaint. When he applied for gas service, he was not informed to submit his deed to the property. He was  also misinformed about how to proceed. We needed to confirm the date that he started using the service so that he could be...

properly billed. I reviewed the account and show the gas was on when he purchased the property 8/26/16. He applied for the service after we disconnected the service on 3/18/17, he states he was not aware that he needed to call. He was never informed by the condo association that he needed to. I immediately scheduled a date for the service to be turned back on because he did attempt to comply with our requests. I advised him that we confirmed through investigation that he purchased the property on 8/26/16. He agreed. I advised him we would bill him back from 8/26/17 to 4/4/17 for all of the gas used for this amount of time. I scheduled an appointment to have service turned on. He will make the full as soon as he is able. He was satisfied with this resolution.  Thank you

I have been in contact with the customer regarding their inquiry. Through our investigation we found that the customer will be responsible for the debt. This case is now considered closed. Thank you, A. [redacted]

The customer states he is renting this office space and applied for gas service. This is just for heat so he does not need service yet. he received his first bill, he was billed for service charges and taxes. He disputes being billed when he did not use the heat yet. It was explained...

that he will be billed for service charges each month regardless of how much gas or if any gas is used. He does not agree and requests cancel the account. He will reapply when he needs the heat. he was advised the account is closed with no charges owing. Thank you

I left a voice message for Ms[redacted] 4/27/2017 & e-mailed her,  informed her no documents received. I informed her to e-mail me documents (Marriage Certificate & State ID)  or fax documents over to [redacted]

Our records indicate the customer had been in contact with Customer Service and the inquiry has since been resolved.
Thank you

I spoke with the customer and explained the meter was misread on 3/29/17 at [redacted]. The reading should have been [redacted]7 when the meter was re indexed that day.  I calculated the customer was overbilled $839.28. We will credit the account this amount. I apologized for the billing error and for the...

confusion in getting this error corrected. I advised the credit should post to the account within the next few business days. He has my direct phone number in case there are any further questions.  Thank you

I spoke with the customer  and apologized for the trouble with establishing the budget. Unfortunately her first account was finalized  in error,  we had to set the budget up a 2nd time. I  confirmed she is currently on the budget as of 12/13/17 for $70 as stated. I advised her...

the messages of the bill will advise what to pay for the budget. The current bill is for two billing cycles covering the entire time she was billed, the amount due is $68.22 due 1/3/18. She states she will pay the bill on 1/12/18. I advised she can contact me if she receives a late payment charge on the next bill. I will gladly waive it. She is satisfied with this response.

I spoke with Ms. [redacted] regarding her credit reporting. I listened to the call that she referred to made on 7/17/15. She spoke with an agent and discussed some deliquent bills she discovered on her credit report. The agent [redacted] did advise her that when she made payment the adverse credit...

reporting would be moved off of the report. I referred Ms. [redacted] to our credit reporting department here with PGL for an expert answer. I advised Ms. [redacted] that if anything could be done it would have to be done with the credit reporting department. No one handles credit reporting other than the credit reporting department. Ms. [redacted] was not satisfied with this response. Please consider this case closed.
Thank you very much

Initial Business Response /* (1000, 7, 2015/07/21) */
I reached out to the customer regarding her inquiry and she never returned my call. This case is now considered closed. If you have any further questions, I can be reached at XXX-XXX-XXXX. I will be out of the office until 8/3/15.
Thank you,...


[redacted]

I spoke with Ms. [redacted] who states she's contacted our Claims Department and contractor is coming out to her property today (10/31/2017)   I informed her once repairs have been made she was needs to e-mail or fax documents to our Claims Department.  Who will promptly that care of her...

claim

8/23/16- Per our phone conversation, the deposit has been waived as a one time courtesy.  it has been explained that if payments are late 4 times in 12 months, a new deposit will be charged to the account and Peoples Gas will not be able to waive it. This case is now being closed.  If...

you have any questions, I can be reached at [redacted] Thank you,[redacted]Support Center

Complaint: [redacted]
I am rejecting this response because: they still have not provided a breakdown on this charge.
Sincerely,
[redacted]

The customer states she had a horrible experience with Peoples Gas. She was assessed a security deposit for making slow payments and she didn't get a proper explanation on the policy. I apologized to her and thoroughly explained that a deposit is charged after the fourth late payment in twelve...

month period. I advised this is not based on how much gas is used, this is based on payment history. I waived the deposit and explained the deposit can resurface if late payments continue. We would not be able to waive the deposit again. I advised her what the total current balance is and what is due for the current payment plan. She is satisfied with this resolution.

3/1/18- Our records show the customer is no longer with a gas supplier as of 8/31/17.  Our records also show customer called to cancel with supplier on 9/15/17.  Unable to reach customer.  I have left two messages on customer's voice mail and no return phone call has been...

received.  Not sure of what customer complaint is.  I left my direct phone number.This case is now being closed. If you have any questions, I can be reached at [redacted]. Thank you,[redacted]Support Center

I was in contact with the customer on 8/25/16 regarding her inquiry. The customer never contacted us to request a final bill and have gas service taken out of her name. For this reason, no adjustment will be made to the bill. It is the customers responsibility to notify us if our services are no...

longer required. If another party was living here and using the gas service, they never called to establish gas service under their name. I informed the customer if someone contacts us and assumes responsibility for the gas service we can adjust her bill. I left the customer a message today, 8/31/16, advising same.  This case is considered closed. If you have any questions I can be reached at [redacted] Thank you, [redacted]Support Center

According to records the service was disconnected at the main, a permit is needed for PGL to dig and restore service. Gas operations clerk states left a voice message stating Left a voice mail at [redacted] on 12/30/17 explaining the reconnect process and that the permit has been...

ordered. It can take up to 5 days. Once the permit is received, the clerk from gas operations would contact the customer and schedule an appointment to restore service. The customer was given the clerk's phone number to call with questions. I called the customer and advised as far as I show the permit has not been received yet. The clerk will call her as stated.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Again, I've faxed this information 3x and People's Gas should be more professional on how they handle sensitive documents. I am not satisfied with this business response and I wish we had more of a choices in our Gas supplier in Chicago other than Peoples Gas I am very disappointed.
Sincerely,
[redacted]