Penn Credit Corporation

Penn Credit was attemptring to contact a person by the same name as *** ***’s year old daughter*** *** did discuss his concerns with Penn Crdit
staff including a supervisor
Please inform *** *** that Penn Credit was attempting to contact a person by the same name as his daughter and in our attempt to reach this person left messages for his daughterThere was not any malice meant and we apologize for the inconvience
If *** *** requires any additional information please have him contact Thomas P*** directly toll free ###-###-#### or email him at ***@penncreditcom

Penn Credit did review and investigate the complaintI have answered Mr*** concern’s in the attorney general response dated June 10, (Below)
On June 29, I did forward Mr*** validation directly to the original creditor and placed the account in a disputed statusAdditionally
Penn Credit deleted the credit reporting on June 11, and will be updated if *** Hospital provides Mr*** validation of the debt and states it owed
Penn Credit has ceased all collection activity until *** Hospital has returned the results of the investigation back to Penn CreditIf Penn Credit does not receive a response by August 29, we will close and return the account due to a lack of response
--------------------------------------------------------------------------------...⇄ /> Email: ***
June 10,
Commonwealth of Pennsylvania
Office of the Attorney General
Bureau of Consumer Protection
*** *** *** *** *** ***
State College, PA
Attention: *** ***
RE: ***, Saul ***
Dear Mr***:
Penn Credit Corporation hasn’t violated any collection laws at the state or federal level
I reviewed and investigated the complaintI understand that Mr*** is disputing the debts stating insurance should have paid them and that he provided insurance information twice in order to have paid
Please advise Mr***, that we have never communicated with him in reference to the account(s) placed in our office according to our records
Additionally, these may be co-pays or self pay accountsI would like Mr*** to review his Explanation of Benefits (EOB) for the service dates of 11/26/& 10/24/
If Mr*** reviews and still feels he does not owe the money, please advise him to send the documentation supporting his claim and then I will forward to the hospital for review and proper credited if deemed correct
If Mr*** would like to discuss the matter further please have him contact me directly toll free at ###-###-#### or email me at ***
Thank you for your help in resolving this matter
Sincerely;

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Penn Credit reviewed and investigated the complaint. I am unable to verify the account in question with the information provided by Mr*** Penn Credit requests that Mr*** provide additional pertinent information allowing me to verify the matter in
question. I request that Mr*** provide the phone number that Penn Credit is calling. Upon receiving this information, I will re-open the investigation and respond to Mr*** dispute accordingly Please advise Mr*** to contact me directly if he has any questions or concerns. My name is Brian T***, I can be reached toll free at *** extension ***; or email ***. Thank you for your assistance and resolution regarding the matter

Penn Credit reviewed and investigated the complaint Please advise *** *** that Penn Credit is a Third-Party Collection Agency attempting to collect debts on behalf of *** and *** *** ***. I updated *** *** files with the dispute and requested verification of
the debts from the original creditors. Once received, Penn Credit will mail the itemized breakdowns to *** ***. In the event *** is still disputing the debts, please notify to contact Penn Credit directly to provide additional reasoning and any applicable supporting documentation regarding the dispute(s) Penn Credit will update the credit bureaus of the disputes accordingly, and as required by law. These trade lines will not be deleted from *** *** credit bureau reports unless the dispute(s) are confirmed and validated by the original creditor(s). In the event *** *** is claiming fraud for one or more of these matters, it will be necessary that a police report is filed. Once received, Penn Credit will forward the report and any supporting documentation directly to the original creditor(s) to investigate. If *** *** is claiming fraud in reference to the *** bill, please advise to contact them directly. Please have *** *** contact me directly with any questions or concerns. My direct line is *** extension ***, or email me at *** Thank you for your assistance in resolving this matter

Penn Credit reviewed and investigated the complaint
*** *** did discuss his account with a representative of Penn Credit
on
1/21/and agreed to settle the accountHe did provide his account
information to do so; however, the representative did not update the account to
the status to accept the amount as a settlement (human error), resulting in
delay of debt satisfationUpon notification it was reissued and a settlement
payment was made on 2/12/
Penn Credit tapes every call and the call was listened
to and there was not any instruction of not calling a number that *** *** states he didAdditionally, *** *** was not told that the account would be deleted from the bureaus upon
payment but updated to settled in full
In order to resolve the delay in reporting the update
to the credit bureau due to our error I have deleted the reporting electronically
through E-Oscar. I am sure considering
the circumstances that *** *** will be satisfied with the resolutionIt is
what he requested in his complaint
I am not able to inlcude the E-Oscar form in the
response due to personal information included in the report without his authorization to do soIf *** *** would like a copy of the form please have him contact Tom P*** directly
at ###-###-#### or by email at ***@penncredit.com
and he will make arrangements to do so

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Penn Credit did review and investigate the complaint
Penn Credit was calling a wrong phone numberWe do not have records of contact by the stating we were caontacting a wrong numberAccording to our records a call was not made after 9:PM eastern timeI did block the number provided in
the complaint, ###-###-#### from receiving any additonal callsPenn Credit apologizes for any inconvenience our calling the wrong number may have caused Mr***
Mr*** will not receive any additional calls from Penn CreditIf he should please have her contact Thomas Perrotta, Vice President direclty toll free ###-###-#### or email him at ***
Thank you for your assistance in the resolution of this matter

Penn Credit did review and investigate the complaint; unfortunately, we were not able to locate the account and/or phone number provided in the complaint Please have *** *** provide a phone number that Penn Credit was calling, is calling or may be calling as a result of call forwarding
Once this information is received, Penn Credit will re-open the investigation If Penn Credit is calling a wrong phone number, *** *** can use Penn Credit’s wrong number “Opt Out” optionThe use of this option will block any additional calls to that phone number on an immediate basis Please advise *** *** to contact me directly, Thomas P***, toll free at *** extension ***; or email ***@penncredit.com Penn Credit apologizes for the inconvenience. Thank you for your help in resolving this matter

*** *** the attached validation was sent to the address of ** *** ***, Lake Hiawatha, NJ *** on June 12, and it was not returned
I didn't know if you received the document or it the document met your needsI asked you to contact me so if I have to request additional information I know exactly what to request
I am just trying to get what you require and me guessing will only delay the resolutionI also provided my email address if you didn't want to call and discuss
I hope the attached meets your needsIf not please let me know in someway what you would need to resolve your concerns

September 15,
Revdex.com of
Washington DC and Eastern Pennsylvania
">North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws.
Our client has made the decision to close out the account
in question and the reason for our calls.
At this point Penn Credit no longer has a reason to contact *** ***
and the collection attempts will stop
Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

Penn Credit has reviewed and investigated the complaintI was not able to locate the number on our system so it may have already been deleted or blocked from receiving any additional calls
If *** *** is continuing to receive calls please have her contact Thomas P***, V.PCompliance at
*** or email him at ***@penncredit.com., or she may make use of our wrong number opt out procedure information procvided in the callThis will cease all future calls immediately
Thank you for your assistance in this matter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: we received many calls from this same phone number as recently as the day before and my husband asked to have our phone number removed. The person that I spoke to said that there was a note in the file about our request
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will follow up with the three major credit bureaus in days. If the problem is not resolved then I will reach out to the contact person Brian T*** at Penn Credit
Regards,
*** ***

I have reviewed and investigated the complaint
Penn Credit did send a deletion record on March 12, The credit bureaus didn’t updateI sent in an deletion request through E-OscarPlease allow days for the update
If *** *** should have any additonal questions please have her
contact Thomas P***, Vice President direclty toll free ###-###-#### or email him at ***@penncredit.com
Thank you for your assistance in the resolution of this matter

September 15, 2014
Revdex.com of
Washington DC and Eastern Pennsylvania
North Front Street
Harrisburg, PA
RE: *** ***
Case: ***
Please be advised
that Penn Credit takes pride in following all Federal and State collection
laws.
This is the first notification we have received that we
have an incorrect address for *** ***; I have updated our records and this
will stop any future mail being sent to *** ***
Thank
you for your assistance in the resolution of this matter
Sincerely,
Timothy F*
Collections Manager

October 22, 2014Please be advised that Penn Credit takes pride in following all Federal and State collection laws.Penn Credit has provided verification of debt to the consumer, as well as instructions on how toproceed if *** *** feels she is a victim of fraud due to ID theft.I am unable to move forward in helping *** *** resolve her compliant without her doing one of the following:• Provide more information as to why she disputes the balance.• Provide information as to how she would like to pay the balance or why she is unable to paythe balance.• Provide the information our client needs to open up a fraud investigation.I am willing to help *** with any of the above, if she would like my help please have her contact me directly at ###-###-####.Thank you for your assistance in the resolution of this matterSincerely,Timothy F
Collections Manager

I have reviewed and investigated the complaintThe consumer did contact our office and state that the account was paid in full a few weeks earlier and agreed to send poof of paymentTo date we have not revceived itI did send in a request to the client to verify the payment and get a balance
updateI have ceased all collection efforts until we hear from the original creditor and receive an updated balance on the account If *** *** woudl like to discuss the matter further please have her contact Thomas P***, Vice President directly toll free ###-###-#### or email him at ***@penncredit.comThank you for your assistance in the resolution of this matter

I did review and investigate the complaintI did note that *** *** sent a certified letter to Penn Credit which was received on April 19, The address was immedialtely blocked so no additonal communications would be sent to her addressPenn Credit did not have prior knowledge that the
address was not correct
If *** *** would like to dicsuss the matter further please have her contact Thomas P***, direclty toll free ###-###-#### or email him at ***@penncreit.com
Thank you for your assistance in the resolution of this matter

I have reviewed and investigated the complaint
Penn Credit was calling a wrong phone numberOn August 31, the same date the complaint was received *** *** notified us we were calling a wrong phone number and the number was immediatley blocked from receiving any additional calls
Penn Credit did not have prior knowledge that the phone number we were calling was a wrong number
*** *** should not receive any additional callsIf she should or would like to discuss the matter further please have her contact Thomas P***, Vice President direclty toll free ###-###-#### or email him at ***@penncredit.com
Thank you for your assistance in the resolution of this matter