Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Understandably, the record shows what the representatives recorded, which was not exactly what had happened. I very much appreciate the company responding with the refund in any event. Thank you for this. I only received the new order two days ago, unsure of why it would take that long to arrive. I will have it in return mail within the next day.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/06/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 06/24/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling).   On 06/29/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60% refund of $17.99 to keep the shipment.  To date, no returns have been received by ourReturns Department.  On 07/07/2015, we issued the remaining refund of $16.99,for a total refund in the disputed amount of $34.98 as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE:
ID [redacted]
To Whom
It May Concern,
Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $34.98. Refunds usually
take between 1-7 days to process through the customer’s bank...

or credit card
issuer.
The customer signed up for their free trial on 08/18/2015. Attached is a screenshot of the
terms when signing up for the free trial. 
Also, the terms and conditions are on the invoice of the initial
shipment along with the next ship date. 
The customer was then billed for their first monthly product on 09/05/2015
in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).  On 09/14/2015, the
customer contacted the Peak Life customer service center to cancel their
account. To date,
no returns have been received by our Returns Department.  On 09/15/2015,
we issued the refund in the disputed amount of $34.98, as
a good faith gesture to our customer.  
We apologize for any inconvenience the customer may
have suffered. We trust that our actions satisfy both the consumer and the
Revdex.com and consider the issue closed. Please do not hesitate to contact
us with any future inquiries.
Regards,
Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Peak Life is bombarding my email address with several ads every day. I have never purchased from them, and have no idea how they obtained my email address. I'm tired of repeatedly wasting my time, unsubscribing. After I unsubscribe, I still receive them, so it doesn't do any good. This is harassment, and I want my email address removed! I want Peak Life to remove my email address and stop harassing me with their aggressive advertising. I'm not paying for Internet service for them to do their advertising. [redacted]

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98 Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/22/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 07/10/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling.   On 07/15/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions. To date, no returns have been received by our Returns Department. On 07/15/2015, we issued a refund in the disputed amount of $34.98, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 05/31/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  This customer contacted Peak Life customer service center on 06/11/2015 and accepted a free gift. Thecustomer was then billed for their first monthly product on 06/18/2015 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).  On 06/20/2015, the customer contacted Peak Life customer service center, canceled the order and obtained return instructions. To date, no returns have been received by our Returns Department.  On 06/29/2015, we canceled the order and issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $104.94 Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 05/06/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 05/24/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling), their second monthly product on 06/23/2015 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling) and their third monthly product on 07/23/2015 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).   On 08/10/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60$ credit of$17.99 to keep the most recent shipment.  To date, no returns have been received by our Returns Department.  On 08/11/2015we issued an additional refund in the amount of $86.95 bringing the total amount of refund in the disputed amount of $104.94,as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 09/13/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 10/01/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling).   On 10/01/2015, the customer contacted the Peak Lifecustomer service center to cancel their account and accepted a 60% refund of$17.99 to keep the shipment.  To date, no returns have been received by ourReturns Department.  On 10/06/2015, we issued the remaining refund of $16.99,for a total refund in the disputed amount of $34.98 as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The business have still failed to answer the questions that they are required by law to answer and have made slaunderous allegations regarding my response.  Whilst they may not feel that there is a necessity to comply with the law and that they can illegally harass people, obtain details fraudulently and under false pretences and lie to people I do not follow such low standards. The information I have requested is required to be provided by law and their continued refusal to provide this within the timescales laid down in law clearly demonstrates that they do not have this.   They have failed to explain why they believe my time is worthless and that I should take time to deal with their criminal activities?  This matter has now taken a significant part of my time and I look forward to details of how they intend to compensate me for this. They have failed to provide a point of contact at a senior level for this very serious complaint and keep trying to constantly get out of answering the simple questions they have been asked or abide by the law. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the disputed amount of $39.98. Refundsusually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 07/01/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 08/18/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling) and their second monthly product on 09/17/2015in the amount of $34.98 ($29.99 plus $4.99 shipping and handling). On 09/17/2015,the customer contacted the Peak Life customer service center to cancel their account and accepted returninstructions. To date, no return has been received at our Returns Department.  On09/17/2015, we issued a refund in the amount of $34.98 and an additional refund on 09/25/2015 in the amount of$5.00 bringing the total amount of refund in the disputed amount of $39.98, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 07/09/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 07/27/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling).  On 07/27/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions.  To date, no returns have been received by our Returns Department.  On 07/30/2015, we issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
The only thing I would like to add is that I did not order anything besides my first and only order, which was not a free trial, but an outright purchase for $57.22.Thank you.
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $102.19. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer.   We are unable to refund more than what we billed. The customer signed up for two free trial programs. Order #1 was placed on 11/20/2015. This customer contacted Peak Life customer service center on 12/07/2015, accepted an additional trial to be shipped on Order #1 and the trial date was extended.  Order #2 was also placed on 12/07/2015. The customer was then billed for their first monthly supplies on 12/25/2015, in the amount $22.34 ($19.99 plus $0.99 shipping and handling plus $1.36 tax)(Order #1) and $79.85 ($69.99 plus $4.99 shipping and handling plus $4.87 tax). The customer contacted the Peak Life customer service center on 12/26/2015, cancelled both orders and obtained return instructions for Order #2. To date, no returns have been received by our Returns Department. On 01/05/2016, we have issued a refund in the disputed amount of $102.19, as a good faith gesture to our customer.  We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Peak Life, LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $39.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/30/2015.  The terms and conditions are located on thewebsite as well as the invoice of the initial shipment along with the next ship date.  The customer was then billed for their firstmonthly product on 07/18/2015 in the amount of $39.98 ($34.99 plus $4.99 shipping and handling). On 07/18/2015, thecustomer contacted the Peak Life customer service center to cancel their account and accepted a 60% credit of $20.99 tokeep the shipment. To date, no returns have been received by our Returns Department.  On 07/26/2015, we issued an additional refund in the amount of $18.99, for a total refund in the disputed amount of $39.98 as a good faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. The business have failed to provide the details required by law or to explain why they consider themselves to be complaint with the law when they cannot provide these.  The details that they are legally obliged to provide are as follows:1) Written or recorded proof that they have my recent permission to contact me.  This should be in the form of something directly attributable to myself and not a generic IP address unless they have other information linking this to myself.2) Details of what reasonable belief they have that I would be interested in the products being advertised.In addition they have failed to confirm the identity of the persons sending the email or to confirm that it was directly sent from themselves.  In the case of the latter they have failed to state why they believe they are above the law given that their employees have admitted when called that they obtained the information fraudulently by illegally monitoring activity on websites other than their own or why they encourage their employees to lie about this on the phone. They have failed to provide a contact number or details for a Senior Director at the company (as they obviously get so many complaints) and still believe that they can lie about their criminal activities and expect to involve other law abiding citizens in this and how they intend to remedy the distress caused by this criminality of theirs. 
Yours faithfully
[redacted]

RE: ID [redacted]To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the disputed amount of $34.98. Refunds
usually take between 1-7 days to process through the customer’s bank...

or credit
card issuer. The customer signed up for their free trial on 08/24/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed for their first
monthly product on 09/11/2015 in the amount of $34.98 ($29.99 plus $4.99
shipping and handling) and for their second monthly product on 10/11/2015 in
the amount of $34.98 ($29.99 plus $4.99 shipping and handling). To date, this customer has not contacted the Peak
Life customer service center to cancel
their account and no returns have been received by our Returns Department.  On 10/22/2015,
we cancelled the account and processed a refund in the disputed amount of
$34.98, as a good faith gesture to our customer.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC