Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID *** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $ Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 06/01/The customer was then billed for their first monthly product on 06/19/in the amount of $($plus $shipping and handling plus $tax). On 06/21/2016, the order was cancelled and a refund of $was processed. Peak Life has tried to contact customer by phone multiple times and has left messages however the customer has not returned callsWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

RE: ID ***To whom it may concern:Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, this customer has been immediately and permanently suppressed from receiving any and all emails from us to the email address listed
in this complaint.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

Revdex.com:
Peak Life does not take customer complaints seriously nor does it take its business ethics seriously If it did there would not be so many web sites devoted to warning people about Peak Life's business practices Unfortunately, I did not see these web sites before doing any dealing with Peak Life Based on comments and advice I read on these web sites I realized that Peak Life would continue to send unwanted product and charge my credit cardThat is their typical operating business practice I therefore, contacted my credit card company to block Peak Life from trying to make any more charges from my account and received a guarantee from *** *** that they would not block any refunds I am trying to obtain from Peak Life So Peak Life's claim that their efforts to refund my money were blocked are false Also the fact that their web site SAMPLE ordering page has a PRECHECKED box that supposedly authorizes more shipment of their worthless product demonstrates their underhanded way of doing business Again based on the many complaints against this company posted on the internet demonstrates the fact that very few people see this box or expect to have such a box on a page that you are supposedly ordering a SAMPLE Why would you think to order a product you have not yet sampled? Everyone of Peak Life's excuses is full of holes and untruths The only think that Peak Life takes seriously is defending their self destructive and unethical business practices with falsehoods I am again calling for a FULL refund of the monies that were illegally and unethically charged to my credit card. If, as they claim, they are blocked from refunding my funds then fell free to send me a check Peak Life can not say they do not have my mailing address since they have already mailed items to me
Regards,
Pete *** ***

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for the Peak Life free trial offer on 06/13/Thecustomer was then billed for their first monthly product on 07/01/2015in theamount of $($plus $shipping and handling plus $tax). On 07/02/2015, the customer has contacted the Peak Life customer service center to cancel their account. To date, no returns have been received by our Returns Department. On 07/09/2015, we issued a refund in the disputed amount of $as a good faith gesture to our customer.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life, LLC

RE: ID 1[redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/01/2015. The customer was then billed for their first monthly product on 06/19/2015 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).  On 06/23/2015, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions.  Return instructions were emailed to the customer on 06/23/2015.  To date, no returns have been received by our Returns Department.  On 08/06/2015, we issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer.   The customer’s RMA # is: [redacted].We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we attempted to process a refund on thisorder but it was declined. We are unable to issue a monetary refund due to a chargeback on this order....

We apologize for any inconvenience this experiencehas caused the customer. The customer signed up for the Peak Life free trial program on 02/26/2015. This customer contacted the Peak Life customer service center on 03/05/2015, accepted an additional free bottle and the trial period was extended. The customer contacted the Peak Life customer service center on 03/18/2015, accepted a lower price on future shipments andshipments were postponed to 06/16/2015.  An email was sent to the customer regarding these changes.  The customer was then billed for monthly bottle on 06/16/2015 in the amount of $43.85 ($39.99 plus $0.99 shipping and handling plus $2.87 tax).  On 07/01/2015, a chargeback was filed with the customer’s financial institution.  On 07/01/2015, the customer contacted Peak Life customer service center, canceled the order and obtained return instructions.  This is currently going through the chargeback process with the customer’s financial institution and we are no longer able to issue a monetary refund. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I still feel, actually, I know they use unfair business tactics to get people to buy a product that, in this case, made me sick.  The Revdex.com should continue to monitor this company for unsafe product and unfair/unknown billing.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]
To Whom It May Concern,
Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $37.08. Refunds usually
take between 1-7 days to process through the customer’s...

bank or credit card
issuer.
The customer signed up for their free trial on 07/03/2015. Attached is a
screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the
invoice of the initial shipment along with the next ship date.  The customer was then billed for their first
monthly product on 07/21/2015 in the amount of $37.08 ($29.99 plus $4.99
shipping and handling plus $2.10 tax). On 07/21/2015, the customer contacted the Peak Life customer service center to cancel their
account and accepted a 60% credit of $19.25 to keep the shipment. To date, no
returns have been received by our Returns Department.  On 07/26/2015, we issued the remaining refund in the amount of
$17.83, for a total refund in the disputed amount of $37.08 as a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] While accepting the response from the company and not agreeing the auto shipment is clear, I also want to report the customer service representative as being rude and condescending and would not do business with Peak Life in the future.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. However, I wish to provide proof that I did indeed contact the company to cancel the order as I indicated in my complaint, and I DO NOT like to be called a liar.  I am not happy that they did so.This is the email sent to cancel the delivery:[redacted]<[redacted]>Apr 20tosupportPlease cancel any future deliveries of [redacted] to my address of [redacted], FL [redacted].  I understand that a shipment this month may already be in process.Thanks![redacted] <[redacted]>Apr 20to supportPlease cancel any future deliveries of [redacted] to my address of [redacted], FL [redacted].  I understand that a shipment this month may already be in process.Thanks![redacted] <[redacted]>Apr 20to supportPlease cancel any future deliveries of [redacted] to my address of [redacted], FL [redacted].  I understand that a shipment this month may already be in process.Thanks!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted] -I want to make sure I receive NO MORE UNAUTHORIZED shipments.By the way,I did TRY to phone the company.First,I waited for 1/2 hr and listened to a programmed commercial waiting with NO RESPONSE.Then I called back and was supposedly put on Que with a promise of a call back.I waited 1 1/2 hrs for a return phone call that never happened.Thank-you VERY MUCH for your intercession in this matter. Sincerely, [redacted]

To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, the order was cancelled on 08/25/2015. The customer signed up for their free trial on 08/20/2015.  On 08/25/2015, the customer contacted PeakLife...

Customer Support and cancelled the order.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 03/19/2016.  Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 04/06/2016 in the amount of $37.43 ($29.99 plus $4.99 shipping and handling plus $2.45 tax).   On 04/06/2016, the customer contacted the Peak Life customer service center and accepted to have his next shipment postponed. A confirmation email was sent to the customer informing them that the next ship date was postponed to July 5, 2016. The customer was then billed for their second monthly product on 07/05/2016 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).    To date, no returns have been received by our Returns Department.  On 07/11/2016, Peak Life cancelled the order and issued a refund in the amount of $34.98 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,[redacted] takes allegations of fraud and non-compliance very seriously. Inresponse to the above-referenced complaint, we have issued a refund in theamount of $74.98. Refunds usually take between 1-7 days to process through the credit card issuer. The customer...

signed up for their free trial on 06/14/2015. Attached is ascreenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was billed for their first monthly supply on 07/02/2015, in the amount of $74.98 ($69.99 plus $4.99shipping and handling).  On 07/07/2015, the customer contacted [redacted] Customer Service Center and canceled the account. To date, no returns have been received by our Returns Department.  On 07/09/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer. We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and theRevdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards,[redacted], LLC

To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the customers rebuttal, and again apologize that the customer’s experience was not a positive one. We would be happy to provide any information requested. To do so, we would need you to forward the actual email you received. Please forward the email to the following email address: [email protected]. We apologize for any inconvenience the customer may have suffered. We trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the disputed amount of $39.98. Refunds usually take between 1-7 days to process through the customer’s bank...

or credit card issuer. The customer signed up for their free trial on 01/30/2016.  The customer was then billed for their first monthly product on 02/17/2016 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling). On 02/22/2016, the customer contacted the Peak Life customer service center, postponed shipments and the product was switched from Somnapure to Somnapure PM.  An email was sent to this customer regarding the changes.   On 03/22/2016 the customer was billed for the second monthly supply in the amount of $39.98 ($34.99 plus $4.99 shipping and handling). On 3/30/16, the customer contacted the Peak Life customer service center to cancel their account and accepted return instructions. To date, no returns have been received at our Returns Department.  On 03/30/2016, we issued a refund in the amount of $39.98 as a good faith gesture to our customer. Per our return policy, we do not provide pre-paid shipping labels. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $36.85. Refunds usually take between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 05/14/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 06/01/2016 in the amount of $36.85 ($29.99 plus $4.99 shipping and handling plus $1.87 tax). This customer has not reached the Peak Life customer service center by phone to cancel the order or request return instructions. To date, no returns have been received by our Returns Department. On 06/07/2016, we canceled the order and processed a refund in the amount of $36.85, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC