Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriouslyIn response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit card issuer We are unable to refund more than what we billedThe customer signed up for two free trial programsOrder #was placed on 11/20/This customer contacted Peak Life customer service center on 12/07/2015, accepted an additional trial to be shipped on Order #and the trial date was extended Order #was also placed on 12/07/The customer was then billed for their first monthly supplies on 12/25/2015, in the amount $($plus $shipping and handling plus $tax)(Order #1) and $($plus $shipping and handling plus $tax)The customer contacted the Peak Life customer service center on 12/26/2015, cancelled both orders and obtained return instructions for Order #To date, no returns have been received by our Returns DepartmentOn 01/05/2016, we have issued a refund in the disputed amount of $102.19, as a good faith gesture to our customer We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards, Peak Life, LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Peak Life is bombarding my email address with several ads every dayI have never purchased from them, and have no idea how they obtained my email addressI'm tired of repeatedly wasting my time, unsubscribingAfter I unsubscribe, I still receive them, so it doesn't do any goodThis is harassment, and I want my email address removed! I want Peak Life to remove my email address and stop harassing me with their aggressive advertisingI'm not paying for Internet service for them to do their advertising [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my personal issues but not my concerns about their marketing practices in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I still think that Peak Life should change their marketing practice when they have a free trial to require that the customer trying their product then indicate that he wants to proceed with ordering and paying for an eternal monthly supply. I appreciate the Revdex.com's help in resolving this as I had asked PEAK LIFE for a refund and a way to return the merchandise but was refused . Without your help I would not have had any success. Thank you,
*** ***

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 07/28/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 08/15/in the amount of $34.98($plus $shipping and handling). To date, this customer has not contacted Peak Life customer service center to cancel their account and no returns have been received by our Returns Department. On 08/24/2015, we canceled the order and issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 05/08/2015. Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 06/05/in the amount of $($plus $shipping and handling). To date, this customer has not contacted Peak Life customer service center to cancel their account and no returns have been received by our Returns Department. On 06/10/2015, we canceled the order and issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

RE: ID *** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank
or credit card issuerThe customer signed up for their free trial on 08/11/2015. Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 08/29/in the amount of $($plus $shipping and handling), their second monthly product on 09/28/in the amount of $($plus $shipping and handling), their third monthly product on 10/28/in the amount of $($plus $shipping and handling) and their fourth monthly product on 11/27/in the amount of $($plus $shipping and handling. On 02/15/2016, the customer contacted the Peak Life customer service center to cancel their account and accepted return instructionsOn 02/15/2016, a refund of $was processedOn 02/22/2016, we issued an additional refund in the amount of $bringing the total amount of refund in the disputed amount of $139.92, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved. I trust that Peak has now canceled my account forever or do I still have to contact them to opt out?
Regards,
*** ***

RE: ID *** To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 12/06/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date The customer was then billed for their first monthly product on 12/24/in the amount of $($plus $shipping and handling), for their second monthly product on 01/23/2015, for their third monthly product on 02/22/2015, for their fourth monthly product on 03/24/2015, for their fifth monthly product on 04/23/2015, for their sixth monthly product on 05/23/2015, for their seventh monthly product on 06/22/2015, for their eighth monthly product on 07/22/2015, for their ninth monthly product on 08/21/2015, for their tenth monthly product on 09/20/2015, for their eleventh monthly product on 10/20/2015, for their twelfth monthly product on 11/19/2015, for their thirteenth monthly product on 12/19/2015, for their fourteenth monthly product on 01/18/2016, and their fifteenth monthly product on 02/17/2016. On 02/23/2016, the customer contacted the Peak Life customer service center to cancel their account and accepted return instructions. Our return policy states: Peak Life, LLC retains a total guarantee of customer satisfaction on all Peak Life VIP Membership productsIf you, the customer, are unhappy with the product for any reason, you can return the unused bottle for a full refund of the purchase price minus shipping and handlingTo obtain your refund, you must do the following: Call us at *** Mon-Fri: 9am - 9pm Eastern Time (US) and Sat: 12pm - 5pm Eastern Time (US)Customers located in Guam, Puerto Rico, and the Virgin Islands, please email us at [email protected] in Australia, please call us at ***Customers in the United Kingdom, please call us at ***You will be given a Return Merchandise Authorization (RMA) numberTo receive your refund, your return must be received at our shipping facility within days of purchaseBe sure to clearly write the return merchandise authorization (RMA) number on the outside of the packageOur shipping department is NOT allowed to accept any packages without an RMA numberYou pay for return shipping On 02/26/2016, we received bottles back at our shipping facility and issued a refund of $On 3/09/16, we issued additional refunds in the amount of $bringing the total amount of refund to $179.94. We have offered to reship the remaining bottles to the customer, for the customer to keepWe apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiriesRegards, Peak Life, LLC

RE: ID ***To Whom It May Concern,*** *** takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or
credit card issuerThe customer signed up for their free trial on 05/15/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on theinvoice of the initial shipment along with the next ship date. The customer was then billed for their first monthly product on 06/05/in the amount of $($plus $shipping and handling)On 06/10/2015, the customer contacted the Force Factor customer service center to cancel their accountOn 06/17/2015, we issued a refund in the disputed amount of $84.98.We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,*** *** , LLC

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 07/08/2015. Attached is a screenshot of the terms whensigning up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 07/26/in the amount of $($29.99plus $shipping and handling). On 07/31/2015, the customer contacted the Peak Life customer service center to cancel their account. To date, no returns have been received by our Returns Department. On 08/01/2015, we issued the refund in the disputed amount of $34.98,as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

Revdex.com:
The problem is LifePeak order is that I ordered at cent bottle, not this $offer that they presented to Revdex.com as an attachment. The cent offer did not have this information about joining any subscription. It may be more of an oversight than purposely deceptive. Please do inform them to review their cent offer to be sure it conforms to the $offer, and they will discover they overlooked providing this on this offer. Thank you Revdex.com for helping me to resolve this issue and please be do let this company know it is the cent offer that is problematic
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I appreciate the refund of $for the September shipment. I also expect a refund of the same amount for the October shipment. That package was marked "Refused" and is in transit back to the company.Additionally, they mentioned that I never called to cancel my "account". I searched their website for a place to do that. In fact, they never indicated in the original order that there was an account provided. They never provided me with any "account" information on the invoice of the shipment in September that would indicate I had an account to cancel. The only info I had was an order number. I did search their website for a place to view my "account" so that I could cancel, but there is nothing on-line to allow you to perform that activity.In fact I believe that companies like this purposely do this to make it difficult to cancel. I also believe that companies should have you check somewhere in the web order process to "opt in" for continuing shipment of products. Instead, this company makes it super simple to order their "trial" sample, but then forces you to remember to call within a preset period of time to opt out of future shipments. This is a shady process and I would not recommend doing business with this company as long as they continue this process.I will consider this issue closed when I receive refunds for all products shipped to me other than the "trial" order that I originally signed up for
Regards, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

You missed the 1st order that I payed for witch was an suposed to be free an shipping was cents. So I expected to see cent fee on my charge card an there it was I like that money retuned also thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Once again- I have given very specific information regarding the loss of money due to Peak Life's mistakeIt does not get anymore specific than the information I have given them on multiple occasionsThey are clearly trying to get around the fact that they made a mistakeAnd the "refund" they gave me was the unathorized withdrawal from my bank account they debited without my consentThey really need to own up to their mistake before I take this to a higher authority
Regards,
*** ***

RE: ID ***To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $Refunds usually take between 1-days to process through the customer’s bank or credit
card issuerThe customer signed up for their free trial on 06/11/2015. Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date. The customer was then billed for their first monthly product on 06/29/in the amount of $34.98($plus $shipping and handling). This customer contacted Peak Life customer service center on 06/29/to cancel their account and obtained return instructionsTo date, no returns have been received by our Returns Department. On 06/29/2015, we issued the refund in the disputed amount of $34.98, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have sufferedWe trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiriesRegards,Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business, and I disagree with their less than truthful statements. In reference to complaint #***, I have determined that the response does satisfy my issues of not being charged and no further shipmentsI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Peaklife has resolved the issue due to your inquiryThanks very much
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

RE: ID ***To Whom It May Concern,ProbioSlim takes allegations of fraud and non-compliance very seriouslyInresponse to the above-referenced complaint, we have issued a refund in theamount of $Refunds usually take between 1-days to process through the credit card issuerThe customer
signed up for their free trial on 05/17/Attached is a screenshot of the terms when signing up for the free trial. Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date. The customer was billed for their first monthly supply on 06/04/2015, in the amount of $($plus $shipping and handling) On 06/10/2015, the customer contacted ProbioSlim Customer Service Center and canceled the accountTo date, no returns have been received by our Returns Department. On 07/14/2015, we issued the refund for the disputed amount of $74.98, as a good faith gesture to our customer Also, the only form ofpayment we accept are credit cardsAny check sent will be voided and returned to the customer.We apologize for any inconvenience this process has caused the customerWe trust that our actions satisfy both the customer and the Revdex.com and consider the issue closedPlease do not hesitate to contact us with any future inquiresRegards,ProbioSlim, LLC