Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted] On 8/4/2015 this company withdrew $1.70 from my account, also on 8/4/2015 they withdrew $1.20.  On 8/19/2015 they withdrew $34.98, On 9/18/2015 they withdrew $29.99, On 9/18/2015 they withdrew$4.99 , on 9/19/2015 they deposited $.29.99 and they there was a another deposit made the same day for $.499, on 9/28/2015 a deposit of $5.00.  They are still holding a total of $32.97 of my monies

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the amount of $69.96. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 04/06/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 04/24/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling), their second monthly product on 05/24/2015 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling) and their third monthly product on 06/23/2015 in the amount of $34.98 ($29.99 plus $4.99shipping and handling).   On 06/29/2015, the customer contacted the Peak Life customer service center to cancel their account and accepted a 60% refund of $17.99 to keep the shipment.  To date, no returns have been received by ourReturns Department.  On 07/07/2015, we issued the remaining refund of $51.97,for a total refund in the disputed amount of $69.96, as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]
 
To Whom It May Concern,
Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $34.98. Refunds usually
take between 1-7 days to process through the...

customer’s bank or credit card
issuer.
The customer signed up for their free trial on 06/10/2015.  Attached is a screenshot of the terms when
signing up for the free trial.  Also, the
terms and conditions are on the invoice of the initial shipment along with the
next ship date.  The customer was then
billed for their first monthly product on 06/28/2015 in the amount of $34.98
($29.99 plus $4.99 shipping and handling).  
On 07/07/2015, this customer contacted the Peak Life customer service
center to cancel the account and obtained return instructions. To date, no returns have been received by our Returns
Department.  On 07/07/2015, we issued the refund in the disputed amount of $34.98,
as a good faith gesture to our
customer. 
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Peak Life , LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards, [redacted]

RE: ID [redacted]
To Whom It May Concern,
Peak Life takes allegations of fraud and non-compliance very seriously. In
response to the above-referenced complaint, we have issued a refund in the
amount of $158.96. Refunds usually take between 1-7 days to process through the
customer’s bank or...

credit card issuer.
The customer signed up for their free trial on 06/21/2015. The customer was
then billed for their first monthly product on 07/09/2015 in the amount of $79.48
($69.99 plus $4.99 shipping and handling plus $4.50 tax) and their second
monthly product on 08/08/2015, in the amount of $79.48 ($69.99 plus $4.99
shipping and handling plus $4.50 tax).  On
09/18/2015, this customer contacted Peak Life customer service department,
cancelled the account and a refund of $79.48 was processed.   To
date, no returns have been received by our Returns Department.  On 10/06/2015, Peak Life issued an additional refund in the amount of
$79.48, bringing the total amount refunded to $158.96, as
a good faith gesture to our customer.
We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries.
Regards,
Peak Life, LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $39.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 06/30/2015. The terms are on the websitite when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their firstmonthly product on 07/18/2015 in the amount of $39.98 ($34.99 plus $4.99 shipping and handling). On 07/20/2015, the customer contacted the Peak Life customerservice center to cancel their account and accepted a 60% credit of $20.99 to keep the shipment. To date, no returns have been received by our ReturnsDepartment.  On 07/26/2015, we issued the remaining refund in the amount of $18.99, for a total refund in the disputed amount of $39.98 as a good faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. Inresponse to the customers rebuttal, and again apologize that the customer’sexperience was not a positive one, we attempted to process a refund for thedisputed amount of $34.98 however it was declined due to the chargeback on thisorder.  The chargeback with the credit card was issued on 07/05/2014.  Themonthly supply tracks as delivered to the customer on 07/03/2015 and to date,no return has been received.  This is currently going through a dispute process with the customer’s financial institution and we are unable to process a monetary refund.We apologize for any inconvenience the customer may have suffered. We trustthat our actions satisfy both the consumer and the Revdex.com andconsider the issue closed. Please do not hesitate to contact us with any futureinquiries.Regards,Peak Life LLC

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $110.55. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 12/27/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.   The customer was then billed for their first monthly product on 01/14/2016 in the amount of $36.85 ($29.99 plus $4.99 shipping and handling plus $1.87 tax), for their second monthly product on 02/13/2016 in the amount of $36.85 ($29.99 plus $4.99 shipping and handling plus $1.87 tax) and for their third monthly product on 03/14/2016 in the amount of $36.85 ($29.99 plus $4.99 shipping and handling plus $1.87 tax).  On 04/13/2016, the customer contacted the Peak Life customer service center to cancel their account and obtained return instructions. On 04/13/2016, a refund was issued in the amount of $55.96. To date, no returns have been received by our Returns Department.  On 04/18/2016, we issued the remaining refund of $54.60 bringing the total amount refunded to $110.55, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

RE: ID [redacted]To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, this customer has been immediately and permanently suppressed from receiving any and all emails from us.We apologize for any...

inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referencedcomplaint, we have issued a refund in the amount of $34.98. Refunds usuallytake between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 08/28/2015.  Attached is a screenshot of the terms whensigning up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for their first monthly product on 09/15/2015 in the amount of $34.98 ($29.99plus $4.99 shipping and handling).   On 09/18/2015, the customer contacted the Peak Lifecustomer service center to cancel their account and accepted a 60% refund of $17.99 to keep the shipment.  Todate, no returns have been received by our Returns Department.  On 09/25/2015, we issued the remaining refund of $16.99,for a total refund in the disputed amount of $34.98 as a good faith gesture to our customer.  We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life , LLC

RE: ID [redacted]To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced
complaint, we have issued a refund in the amount of $34.98. Refunds usually take
between 1-7 days to process through the customer’s bank or...

credit card issuer. The customer signed up for their free trial on 08/08/2015. The customer was
then billed for their first monthly product on 08/26/2015 in the amount of
$34.98 ($29.99 plus $4.99 shipping and handling). On 08/28/2015, the customer contacted the Peak Life customer
service center to cancel their account and obtained return instructions.  On 11/13/2015, we processed a refund in
the disputed amount of $34.98.We apologize for any
inconvenience the customer may have suffered. We trust that our actions satisfy
both the consumer and the Revdex.com and consider the issue closed. Please
do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, this customer has beenimmediately and permanently suppressed from receiving any and all emails fromus.We apologize for any inconvenience...

the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

RE: ID [redacted] To Whom It May Concern,Peak Life  takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $37.43. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 03/31/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 04/18/2016 in the amount of $37.43 ($29.99 plus $4.99 shipping and handling plus $2.45 tax) and the second monthly product on 05/18/2016 in the amount of $37.43 ($29.99 plus $4.99 shipping and handling plus $2.45 tax).  This customer has not contacted the Peak Life customer service center to cancel their account or obtain return instructions.   To date, not returns have been received by our shipping facility.  On 05/18/2016, we canceled the account and issued a refund in the disputed amount of $37.43, as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Over the course of several emails I was asked to provide pictures of transactions made before and after they withdrew money from my accounts, causing me to over draw on two accounts. I Provided all documents she requested which clearly show where I had receive an "overdraw" on my accounts. I will continue to reject any responses made by Peak Life until this is resolved fully seeing as this cost me unnecessary headache and out of pocket cost due to THEIR mistake. I should not have had to pay for an error on their behalf. 
[redacted]

RE: ID [redacted] To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $34.98. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 05/29/2017.  Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 06/16/2017 in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).   To date, no returns have been received by our Returns Department.  On 07/05/2017, Peak Life cancelled the order and issued a refund in the amount of $34.98 as a good faith gesture to our customer. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards, Peak Life , LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously. In responseto the above-referenced complaint, we attempted to process a refund on thisorder but it was declined. We are unable to issue a monetary refund due to achargeback on this order. We...

apologize for any inconvenience this experiencehas caused the customer.The customer signed up for the Peak Life free trial program on 06/10/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, theterms and conditions are on the invoice of the initial shipment along with thenext ship date.  The customer was then billed for monthly bottle on 06/28/2015in the amount of $34.98 ($29.99 plus $4.99 shipping and handling).  On 07/05/2015, a chargeback was filled with the customer’s financial institution.  On 07/06/2015,the customer contacted Peak Life Customer Support, canceled the order and accepteda 60% refund of $17.99 to keep the shipment.  The refund of $17.99 was declined due to the chargeback . This is currently going through the chargeback process with the customer’s financialinstitution and we are no longer able to issue a monetary refund. We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

RE: ID [redacted] To Whom It May Concern, Peak Life takes allegations of fraud and non-compliance very seriously. In response to the above-referenced complaint, we have issued a refund in the amount of $79.98. Refunds usually take between 1-7 days to process through the credit card issuer. The...

customer signed up for their free trial on 01/06/2016. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their monthly supply on 01/26/2016, in the amount of $79.98 ($69.99 plus $9.99 shipping and handling). This customer contacted Peak Life customer service center on 02/19/2016 to cancel the account and accepted a 60% refund of $41.99 to keep the shipment.  To date, no returns have been received by our Returns Department.   On 03/08/2016, we issued an additional refund of $37.99, bringing the total amount of refund to $79.98, as a good faith gesture to our customer.   We apologize for any inconvenience this process has caused the customer. We trust that our actions satisfy both the customer and the Revdex.com and consider the issue closed. Please do not hesitate to contact us with any future inquires. Regards, Peak Life, LLC

RE: ID [redacted]To Whom It May Concern,Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, we have issued a refund in the amount of $100.66. Refunds usually take between 1-7 days to process through the customer’s bank or credit...

card issuer. The customer signed up for their free trial on 05/30/2015. Attached is a screenshot of the terms when signing up for the free trial.  Also, the terms and conditions are on the invoice of the initial shipment along with the next ship date.  The customer was then billed for their first monthly product on 06/17/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and handling) and  for their second monthly product on 07/17/2015 in the amount of $74.98 ($69.99 plus $4.99 shipping and  handling). On 07/23/2015, the customer disputed the charges with their financial intuition and the account  was canceled. To date, this customer has not contacted the Peak Life customer service center and no returns have been received by our Returns Department.  On 07/23/2015, the order was refunded $100.96, as a good  faith gesture to our customer.We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfyboth the consumer and the Revdex.com and consider the issue closed. Pleasedo not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC

RE: ID [redacted]To whom it may concern:Peak Life takes allegations of fraud and non-compliance very seriously.  In response to the above-referenced complaint, the email address previously provided has been immediately and permanently suppressed from receiving any and all emails from us to the email address listed in this complaint. Is there a different email address than the one listed in this complaint to remove?We apologize for any inconvenience the customer may have suffered. We trust that our actions satisfy both the consumer and the Revdex.com and consider the issue closed.Please do not hesitate to contact us with any future inquiries. Regards,Peak Life, LLC