Automotive Department messed up my car
I took my car to get an oil changeIt started to leak oil big timeSo I took it to my mechanic thinking I had a cracked head or the gaskets was badFound out they put the wrong filter on so I went in and asked them to refund my oil changeThey said they would not because I didn't take it to them to fixHow was I to know it was their fault in the first place?
Walmart Middletown - Shelbyville Rd, Shelbyville Rd, Middletown, Kentucky
Walmart is knowingly selling tampered gift cards to customers & not compensating them for their lossI was given one of these gift cards valued at $from store #at Arroyo Crossing Pkwy in Las VegasWhen I opened the sealed packaging, the top half of the gift card was missing, which included the 16-digit code as well as the magnetic stripThe funds were never made available to me & there is no way to register a card without the digit codeI contacted customer service as well as management from this locationI also spoke multiple times with Walmart Visa customer service & Walmart corporateI also contacted Greendot who provides the product to WalmartNo one is taking responsibility & no one is compensating for the $that was stolen from me by this Walmart
bad advertising they display a lower price and when you get to the cashier they claim that was based on a floor samplesign doesn't say floor sample
hello, today I walked in to my local Walmart store #XXXXX located at NW 77th av Hialeah FL, XXXXX to buy patio furnitureI came across a patio swing mainstays sand dune 2-seat sling swingIt has a big sing for $and a yellow sticker on the right lower corner that said NOW $I go inside to the shelf and pick one up when I get to the garden register a cashier named *** tells me how that piece of furniture is $that I was mistaken I insist and she tells me that is her department and she know all items that are on special and that one its notI took a picture of the sing and showed it to her she goes out to the swing and rips the sing off and comes back to the register and calls her supervisor did not get her namethen that other supervisor calls another manager that is always at the front of the store over looking the
I am a loyal customer of the Walmart store located in White Plains, NY I shop at this store for several daily needs There has been a recent issue regarding the packs of candy ringing up at the incorrect price There are some that are indeed $1.96, while others are $1.50, but ringing up for $ I've had to have a manager/supervisor adjust the pricing on a few separate occasions I was at the store on Friday 6.3.16, buying this product I explained the issue to the cashier; he then replied that its ringing up that price, therefore I explained again At this point, he called the manager (Tonisha) on duty to the register While I tried to explain the situation to the manager, she spoke over me and replied "yea okay" several times She was extremely unprofessional and did not show any soft customer service skills She advised that maybe it's the smaller size, after I told her about the issue She told the cashier to move forward with assisting other customers She then walked away without making me aware of how she was going to resolve the problem I stood there and waited almost minutes for her to return When she did come back, she began adjusting the price of the candy on the register She did not apologize for any inconvenience or assure me that the issue would be fixed in the near future I asked her when will this issue be resolved with the system, she replies "it happens", instead of treating and speaking to a customer with respect and confidence I advised her that I will be filing a complaint; she replied "well that is your decision to make" Termination or suspension is not the direct importance of this complaint, but to simply make the corporate staff aware of how customers are being treated I work in customer service at a major medical practiceI strive to provide excellent customer service to internal/external customers
I was looking for a new tv on Wal-Mart's websiteI found one that I was interested inwhen I checked the local availability it showed a store in my area had the and they were cheaper than the website had them atTo make sure I wouldn't be wasting my time I called the store gave them the item number and asked if they had them in stock stillthey assured me they still have some in stock for that priceI drive an hour one way to go to that location just to be told they haven't had that item in a long timeThey told me to contact customer so I called customer care which said the store could order another one and price it to the price they had on the siteThe also told me the Wal-Mart.com team could do the same and just send the tvafter hours of fighting with the walmart.com team they told me they will not do this and that the store needs to and send me to customer relations again to file a complaintI received a call from the store today and the assistant manager *** was extremely unprofeasional and made excuses telling me it must have been a different item that I was talking about because the price listed on the site and in their system couldn't have been correct since he had never seen a discount like that on that itemHave never had such poor customer serviceWal-Mart won't back the information and pricing they are publicly giving out to customers and just keep passing the buck to the next person to deal with so that this issue has not been resolved
I went to price match at this Walmart And went I went to the register the cashier said as of June 9th we no longer price match I asked where is written that states so she called a manager over and the manager pulls a piece of paper out of a folder which the paper was for employees only and I said I asking for signs around the store not the employee hand book well she was like well we are not and just walked away .I have since returned to this store more than times and there is still no signage on no longer price matching How is this fair to a customer like myself when the cooperate policy online does notState in any way select store numbers no longer price match All it states is check with your local Walmart well this Walmart has no signage anywhere And I must add there are many new shops and stores opening within a mile of this Walmart that will affect your sales ; example before we can price match target .com at this store and now there is a target opening about blocks away
10/24/I went in to their Lube center for an oil change The guy that was taking all the information documented the type of oil used at the previous location which was WalMart in Caldwell and their sticker said 5w The guy asked me if that is what the sticker said which I replied "yes." I didn't realize that on his comments he had put "customer requested 5w20." That right there is not true I don't have knowledge about oils and all I did was read what what was on the sticker from the last oil service done.When I turned my car I started noticing a vibrating noise coming from the engine As the speed would increase it would seem to go away but everytime I would stop I would hear it more The following day the noise was worse and also my car wouldn't start I ended up taking my vehicle to a shop and they told me the oil used was the wrong one I contacted the Walmart in Caldwell to let them know the Walmart from Idaho Falls had used that oil because they had put that on their
My son purchased a laptop the day after Black Friday at Walmart in Pittsburg, CA
That Saturday the day after Black Friday my son went to Walmart in hopes of purchasing a laptop with the removable keyboard He was short a dollar so a woman give him the moneyThe cashier gave the woman the receipt instead of my sonUpon leaving the store the greeter asked for the receipt, and my son told the person what had happenedThey going back to the cashier and said he purchased the item, but they took the item and didn't return my son his moneyI've been going back and forth with them since the beginning of February with no results
I purchased a halloween costume on October 31st, for my four year old daughter and the costume that I purchased was not openedi went to the store today to try and return the costume and the employee at the customer service desk told me that they cannot rerun a halloween costume so I simply asked to speak to a managerWhen the department manager arrived he then had a attitude and predisposition before he even spoke to meso therefore I asked to speak to an store manmager seeing that when I purchased the costume there was no signage stating that there will be no returns on costumes and also the store return policy that is posted at the front customer service desk did not have that policy which they were verbally telling mei was then denied the option to see a store manager and the very unprofessional department manager told me that "i cannot see a store manager because he pays him to tell people his decisions"i then called corporate which later told me that he was inncorrect and made an official complainti also had other items to return as well and he didnt even bother to try and return them either just because he didnt want to be proven wrongthis is the most unprofessional and unorganized and unaware of the walmart return policy store I have ever been to
Walmart refused refund for defective merchandise, even when I had my receipt
On 8-17-2018, I went to Walmart(Montgomery Crossroads, SavannahGA 31406)to return shoe inserts that were defectiveI had my receipt for proof of purchaseI purchased them on 8-3-I wore them twice and the top layer was coming apartI returned them to the store the rude salesperson named *** stated" no you cannot return them, besides they smell"I said they are coming apartShe refused to refund my moneyI asked for a managerA assistant manager on duty came forwardShe did not look at the inserts she just said no refundI called Walmart customer service while in the storeSomeone took my complaint but I have never heard from them about my return problems
To whom this may concern,
I am having the worst experience with the Walmart located at: WPacheco BlvdLos Banos, CA
we purchased a UHD *** TV last night(03/20/2016) for $with the year plan and when we got home and took it out the box found that the screen was crackedI tried to returned the TV the same night but customer service department was already closed according to the greeter at the doorso we went back today(03/21/2016) to try to return it and they refused to exchange or refund the money for the new TV, the so called co-manager *** as soon as she saw that we had purchased the year warranty, she completely washed their hands of any responsibility to their product and said that she inspected the box and they never dropped it in the store or that they never damaged the TV
even though the girl that sold us the set at the electronics as she was getting the TV off the pallet just dragged it off the pallet without picking it upweather th
Walmart sold me a bad battery and will not replace it for free under the year warranty it's a everstartCar battery 78n cranking amps it's just about a year old andHas year warranty several of there batteries have failed on me told the manager and she said just buy one at another store I told her they should replace or refund and have the manufacturer stop sale bad batteries she also said she would not buy Wal-Mart batteries herselfSays year full replacement not had it over a yearIt's the store brand
Product_Or_Service: Batterie
Yes I have health issues to where I can not even buy the sugar free cake mixes or frostings there and they should have to carry those and I will be taking this up with another agency on this there shelfs also are hardly ever stocked and there backery can not make or does not sugar cakes why not?? I will find me another Wal-Mart then that does carry those items and there shelf's are always stocked this store is a joke the parking lot is always full and half there workers are rude!
Was overcharged $for a $phone billTried to resolve with customer service in a timely fashion and I was hung up
On 5/16/17, I attempted to make a payment for my phone bill (Acct #XXXXXXXXX) through Walmart Family mobile that was a total of $I was told by a representative that I would not get charged a $fee for payment if I pay the bill through the automated systemI said I would pay the bill online and she informed me that the site was going through maintenanceUpon making a payment through said automated system, I received a text message saying "Thank you for your payment of $I immediately called customer service to have an refund issued for the $and I was told they couldn't at that timeI was told I had to wait hours for them to even receive the paymentI attempted to call later in the day and I was given the same information in which point I asked to speak to a manager or Accounts ReceivableI was transferred to another representative (who sta
I purchased a DVD and the case was empty
On September 2018,I purchased a DVD for at the WEST 11th store in Eugene, OregonA day after I purchased the item I opened it and the DVD case was emptyI have the receipt for it, but It makes no difference because I don't have a product as proof.The transaction number is XXXXX and the item number is XXXXXXXXXXXXI purchased this DVD with a Mastercard debit cardThe operator number is
XXXXXX
Walmart even thought they say that they are openTil pm they mean they will not let you in after Reason being the register Won t get you in and "shut down" promptly at Turned away custOne of which was there for a rxThis all came right from the manager
My brother *** *** died July 26, He had a cell phone through Walmart Family MobileI went to the kiosk in the Walmart store for Family Mobile on San Jose Boulevard in Jacksonville Florida days after he diedI took the phone and the death cert to cancel the phone serviceThe people at the Family mobile kiosk said they could not do the cancelationThere was no one else to speak with, I left the phone with the young lady, she suspended the service but, now, two months later, I'm getting billed $recurring! I have tried calling every number available to meThese are all automated servicesNo humans to speak toI do not have his pin for the cell phone so I get cut offI cannot pursue this any furthermonths is too much time for a simple requestI just wanted to wrap up my brother's final business.*** ***
Today I stopped to Walmart off of Near Miami Garden, Flthe light on my car came on for low tire pressure and I was worriedI got off the interstate happy to see a Walmart near(3/5/@10:15ish am)A car full of kids heading to the beach I get out and ask the tire specialist to please put air in my tires because the lights came on and I was worried to drive like thatLong story short the man told me he can't just do that and I should go inside to talk to someone about my tiresThis was the first time I was told that I couldn't be helped with putting air in my tiresGood thing I was helped at the gas station near by and we were on the road safe
I used Walmart Billpay to pay a credit card bill at Walmart but my credit card company never got paid
On December 11, I made a credit card payment at the Walmart located at Burke Commons Road in Burke VA in the amount of However, to this date my credit card company has not yet received the payment The transaction number is TC# XXXX XXXX XXXX XXXX XXXX XX
I have attempted to correct this issue on many occasions but Walmart has no been willing to assist
On December 17th, I went back to the Burke Walmart to follow up on the payment The referred to call Walmart customer service On December 19th, I called Walmart customer service who told me such a request need to submitted online I submitted an email to Walmart on December 20th Walmart responded to my email saying that I need to call the store manager on December 21st On December 22nd, I called the store to speak with the manager, they left me on hold for over an hour before I gave up I tried
Automotive Department messed up my car
I took my car to get an oil changeIt started to leak oil big timeSo I took it to my mechanic thinking I had a cracked head or the gaskets was badFound out they put the wrong filter on so I went in and asked them to refund my oil changeThey said they would not because I didn't take it to them to fixHow was I to know it was their fault in the first place?
Walmart Middletown - Shelbyville Rd, Shelbyville Rd, Middletown, Kentucky
Walmart is knowingly selling tampered gift cards to customers & not compensating them for their lossI was given one of these gift cards valued at $from store #at Arroyo Crossing Pkwy in Las VegasWhen I opened the sealed packaging, the top half of the gift card was missing, which included the 16-digit code as well as the magnetic stripThe funds were never made available to me & there is no way to register a card without the digit codeI contacted customer service as well as management from this locationI also spoke multiple times with Walmart Visa customer service & Walmart corporateI also contacted Greendot who provides the product to WalmartNo one is taking responsibility & no one is compensating for the $that was stolen from me by this Walmart
bad advertising they display a lower price and when you get to the cashier they claim that was based on a floor samplesign doesn't say floor sample
hello, today I walked in to my local Walmart store #XXXXX located at NW 77th av Hialeah FL, XXXXX to buy patio furnitureI came across a patio swing mainstays sand dune 2-seat sling swingIt has a big sing for $and a yellow sticker on the right lower corner that said NOW $I go inside to the shelf and pick one up when I get to the garden register a cashier named *** tells me how that piece of furniture is $that I was mistaken I insist and she tells me that is her department and she know all items that are on special and that one its notI took a picture of the sing and showed it to her she goes out to the swing and rips the sing off and comes back to the register and calls her supervisor did not get her namethen that other supervisor calls another manager that is always at the front of the store over looking the
I am a loyal customer of the Walmart store located in White Plains, NY I shop at this store for several daily needs There has been a recent issue regarding the packs of candy ringing up at the incorrect price There are some that are indeed $1.96, while others are $1.50, but ringing up for $ I've had to have a manager/supervisor adjust the pricing on a few separate occasions I was at the store on Friday 6.3.16, buying this product I explained the issue to the cashier; he then replied that its ringing up that price, therefore I explained again At this point, he called the manager (Tonisha) on duty to the register While I tried to explain the situation to the manager, she spoke over me and replied "yea okay" several times She was extremely unprofessional and did not show any soft customer service skills She advised that maybe it's the smaller size, after I told her about the issue She told the cashier to move forward with assisting other customers She then walked away without making me aware of how she was going to resolve the problem I stood there and waited almost minutes for her to return When she did come back, she began adjusting the price of the candy on the register She did not apologize for any inconvenience or assure me that the issue would be fixed in the near future I asked her when will this issue be resolved with the system, she replies "it happens", instead of treating and speaking to a customer with respect and confidence I advised her that I will be filing a complaint; she replied "well that is your decision to make" Termination or suspension is not the direct importance of this complaint, but to simply make the corporate staff aware of how customers are being treated I work in customer service at a major medical practiceI strive to provide excellent customer service to internal/external customers
I was looking for a new tv on Wal-Mart's websiteI found one that I was interested inwhen I checked the local availability it showed a store in my area had the and they were cheaper than the website had them atTo make sure I wouldn't be wasting my time I called the store gave them the item number and asked if they had them in stock stillthey assured me they still have some in stock for that priceI drive an hour one way to go to that location just to be told they haven't had that item in a long timeThey told me to contact customer so I called customer care which said the store could order another one and price it to the price they had on the siteThe also told me the Wal-Mart.com team could do the same and just send the tvafter hours of fighting with the walmart.com team they told me they will not do this and that the store needs to and send me to customer relations again to file a complaintI received a call from the store today and the assistant manager *** was extremely unprofeasional and made excuses telling me it must have been a different item that I was talking about because the price listed on the site and in their system couldn't have been correct since he had never seen a discount like that on that itemHave never had such poor customer serviceWal-Mart won't back the information and pricing they are publicly giving out to customers and just keep passing the buck to the next person to deal with so that this issue has not been resolved
I wanted to exchange a cell phone that is not working properly
Product_Or_Service: Pre paid Cell Phone
Order_Number: XXXXX
I went to price match at this Walmart And went I went to the register the cashier said as of June 9th we no longer price match I asked where is written that states so she called a manager over and the manager pulls a piece of paper out of a folder which the paper was for employees only and I said I asking for signs around the store not the employee hand book well she was like well we are not and just walked away .I have since returned to this store more than times and there is still no signage on no longer price matching How is this fair to a customer like myself when the cooperate policy online does notState in any way select store numbers no longer price match All it states is check with your local Walmart well this Walmart has no signage anywhere And I must add there are many new shops and stores opening within a mile of this Walmart that will affect your sales ; example before we can price match target .com at this store and now there is a target opening about blocks away
10/24/I went in to their Lube center for an oil change The guy that was taking all the information documented the type of oil used at the previous location which was WalMart in Caldwell and their sticker said 5w The guy asked me if that is what the sticker said which I replied "yes." I didn't realize that on his comments he had put "customer requested 5w20." That right there is not true I don't have knowledge about oils and all I did was read what what was on the sticker from the last oil service done.When I turned my car I started noticing a vibrating noise coming from the engine As the speed would increase it would seem to go away but everytime I would stop I would hear it more The following day the noise was worse and also my car wouldn't start I ended up taking my vehicle to a shop and they told me the oil used was the wrong one I contacted the Walmart in Caldwell to let them know the Walmart from Idaho Falls had used that oil because they had put that on their
My son purchased a laptop the day after Black Friday at Walmart in Pittsburg, CA
That Saturday the day after Black Friday my son went to Walmart in hopes of purchasing a laptop with the removable keyboard He was short a dollar so a woman give him the moneyThe cashier gave the woman the receipt instead of my sonUpon leaving the store the greeter asked for the receipt, and my son told the person what had happenedThey going back to the cashier and said he purchased the item, but they took the item and didn't return my son his moneyI've been going back and forth with them since the beginning of February with no results
I purchased a halloween costume on October 31st, for my four year old daughter and the costume that I purchased was not openedi went to the store today to try and return the costume and the employee at the customer service desk told me that they cannot rerun a halloween costume so I simply asked to speak to a managerWhen the department manager arrived he then had a attitude and predisposition before he even spoke to meso therefore I asked to speak to an store manmager seeing that when I purchased the costume there was no signage stating that there will be no returns on costumes and also the store return policy that is posted at the front customer service desk did not have that policy which they were verbally telling mei was then denied the option to see a store manager and the very unprofessional department manager told me that "i cannot see a store manager because he pays him to tell people his decisions"i then called corporate which later told me that he was inncorrect and made an official complainti also had other items to return as well and he didnt even bother to try and return them either just because he didnt want to be proven wrongthis is the most unprofessional and unorganized and unaware of the walmart return policy store I have ever been to
Walmart refused refund for defective merchandise, even when I had my receipt
On 8-17-2018, I went to Walmart(Montgomery Crossroads, SavannahGA 31406)to return shoe inserts that were defectiveI had my receipt for proof of purchaseI purchased them on 8-3-I wore them twice and the top layer was coming apartI returned them to the store the rude salesperson named *** stated" no you cannot return them, besides they smell"I said they are coming apartShe refused to refund my moneyI asked for a managerA assistant manager on duty came forwardShe did not look at the inserts she just said no refundI called Walmart customer service while in the storeSomeone took my complaint but I have never heard from them about my return problems
To whom this may concern,
I am having the worst experience with the Walmart located at: WPacheco BlvdLos Banos, CA
we purchased a UHD *** TV last night(03/20/2016) for $with the year plan and when we got home and took it out the box found that the screen was crackedI tried to returned the TV the same night but customer service department was already closed according to the greeter at the doorso we went back today(03/21/2016) to try to return it and they refused to exchange or refund the money for the new TV, the so called co-manager *** as soon as she saw that we had purchased the year warranty, she completely washed their hands of any responsibility to their product and said that she inspected the box and they never dropped it in the store or that they never damaged the TV
even though the girl that sold us the set at the electronics as she was getting the TV off the pallet just dragged it off the pallet without picking it upweather th
Walmart sold me a bad battery and will not replace it for free under the year warranty it's a everstartCar battery 78n cranking amps it's just about a year old andHas year warranty several of there batteries have failed on me told the manager and she said just buy one at another store I told her they should replace or refund and have the manufacturer stop sale bad batteries she also said she would not buy Wal-Mart batteries herselfSays year full replacement not had it over a yearIt's the store brand
Product_Or_Service: Batterie
Yes I have health issues to where I can not even buy the sugar free cake mixes or frostings there and they should have to carry those and I will be taking this up with another agency on this there shelfs also are hardly ever stocked and there backery can not make or does not sugar cakes why not?? I will find me another Wal-Mart then that does carry those items and there shelf's are always stocked this store is a joke the parking lot is always full and half there workers are rude!
Was overcharged $for a $phone billTried to resolve with customer service in a timely fashion and I was hung up
On 5/16/17, I attempted to make a payment for my phone bill (Acct #XXXXXXXXX) through Walmart Family mobile that was a total of $I was told by a representative that I would not get charged a $fee for payment if I pay the bill through the automated systemI said I would pay the bill online and she informed me that the site was going through maintenanceUpon making a payment through said automated system, I received a text message saying "Thank you for your payment of $I immediately called customer service to have an refund issued for the $and I was told they couldn't at that timeI was told I had to wait hours for them to even receive the paymentI attempted to call later in the day and I was given the same information in which point I asked to speak to a manager or Accounts ReceivableI was transferred to another representative (who sta
I purchased a DVD and the case was empty
On September 2018,I purchased a DVD for at the WEST 11th store in Eugene, OregonA day after I purchased the item I opened it and the DVD case was emptyI have the receipt for it, but It makes no difference because I don't have a product as proof.The transaction number is XXXXX and the item number is XXXXXXXXXXXXI purchased this DVD with a Mastercard debit cardThe operator number is
XXXXXX
Walmart even thought they say that they are openTil pm they mean they will not let you in after Reason being the register Won t get you in and "shut down" promptly at Turned away custOne of which was there for a rxThis all came right from the manager
My brother *** *** died July 26, He had a cell phone through Walmart Family MobileI went to the kiosk in the Walmart store for Family Mobile on San Jose Boulevard in Jacksonville Florida days after he diedI took the phone and the death cert to cancel the phone serviceThe people at the Family mobile kiosk said they could not do the cancelationThere was no one else to speak with, I left the phone with the young lady, she suspended the service but, now, two months later, I'm getting billed $recurring! I have tried calling every number available to meThese are all automated servicesNo humans to speak toI do not have his pin for the cell phone so I get cut offI cannot pursue this any furthermonths is too much time for a simple requestI just wanted to wrap up my brother's final business.*** ***
Today I stopped to Walmart off of Near Miami Garden, Flthe light on my car came on for low tire pressure and I was worriedI got off the interstate happy to see a Walmart near(3/5/@10:15ish am)A car full of kids heading to the beach I get out and ask the tire specialist to please put air in my tires because the lights came on and I was worried to drive like thatLong story short the man told me he can't just do that and I should go inside to talk to someone about my tiresThis was the first time I was told that I couldn't be helped with putting air in my tiresGood thing I was helped at the gas station near by and we were on the road safe
I used Walmart Billpay to pay a credit card bill at Walmart but my credit card company never got paid
On December 11, I made a credit card payment at the Walmart located at Burke Commons Road in Burke VA in the amount of However, to this date my credit card company has not yet received the payment The transaction number is TC# XXXX XXXX XXXX XXXX XXXX XX
I have attempted to correct this issue on many occasions but Walmart has no been willing to assist
On December 17th, I went back to the Burke Walmart to follow up on the payment The referred to call Walmart customer service On December 19th, I called Walmart customer service who told me such a request need to submitted online I submitted an email to Walmart on December 20th Walmart responded to my email saying that I need to call the store manager on December 21st On December 22nd, I called the store to speak with the manager, they left me on hold for over an hour before I gave up I tried