Walmart in Culpeper, Vastopped me leaving store with my grocery & wanted to search & see receipt I'm in my 70's & never stolen in my life They said it is their policy and they intend to do more of it; not less What does this say about a store's view & respect for their customers???? Not very much Seems they are too big to fail!!
Walmart has disabled the ability for their customers to redeem their savings catcherI, along with thousands others, have emailed, called, and messaged them on Facebook about this issue and they are ignoring usThey message back that they are aware of the issue and will fix it within days! If there was a technical issue with them getting their customers money, it would be fixed in minutes not weeks! It is obvious that they have disabled this to help their bottom line and profitsThey are refusing to give their customers credit for savings on previous purchasesThis should be illegalI want my money
I buy mainstays towels (27xin) in bulk many times at WalmartWhen I first started buying, I noticed a marked difference in thickness in certain colors of towels, so I avoided themNow, I've noticed measurement differences (which is highly imperative for me for what I do)I've called Walmart's corporate office four times during the month of August with ABSOLUTELY no return call and no resolutionThe first two times, I was promised that the manager, *** *** would call me to address problemThird call, I was promised that the marketing manager for Walmart (***) would cal meThe fourth time, I requested it to be escalated up the chain of command; with, again, no return call was receivedThis is advertising, inappropriate labeling, unprofessional, and financially rips off the publicI have all my receipts and photos to prove this!!
Product_Or_Service: Mainstays Towels (in X in)
I entered a contact with Family Mobile/T Mobile in Landover, MD on 4/12/ I paid Family Mobile/T Mobile $($for my grandson's phone and staservices, $for April, for May and $for June) from 4/12/to 5/27/ I cancelled my services on 5/26/and they continue to charge me $ I am now being charging by *** *** *** LLC collection agency $ I did not have telephone service the entire time I had Family Mobile/T Mobile I couldn't get voice mail or make phone calls, I could only text When I called them at 1-877-760-8760, I was unsuccessful in getting my my voice mail or phone service to make telephone calls So I switched my cell phones on 5/26/to Simple Mobile Account Number , phone number ***
Account_Number: ***
I visited your store located at Nine Mile RD Richmond, VA on December 8th at approximately 9:00am to pay on my credit card accountI walked to the customer service counter where an associate named Brandon asked me "Why are you walking over here"I said to him "excuse me" as I was shocked that an employee would engage a customer in this mannerBrandon asked me again "Why are you coming over here"I asked him "Is this the way you greet customers??" He stated that he was "hypoallergenic" as the excuse for his behaviorI told him that was unacceptable as an employeeThe associate did not apologizeAfter paying my credit card bill, I shopped and then spoke to associate store manager Sandra who stated she would address the situation with himWith the interaction I had with her I am not confident that this has been done because prior to speaking to me she was yelling at another teammate on her headset stating that they needed to pull their fair share of work at the self checkout sectionShe did this in front of other customersI am writing this complaint to make your corporate office aware of this incident to ensure that the necessary action is taken against this employeeI am aware of how things like this sometimes get ignored at the store level in hopes that the customer will not complain furtherI am not satisfied with the level of service I receivedFurthermore, if Brandon is addressing me in that manner, he is doing that to other customersThis is a new store location in my city and should be receiving excellent reviewsThis is the closest Wal- Mart from my home and I will never visit this store again or perhaps any other Wal-Mart if this is Wal-Mart's business model for customer serviceAccording to my purchase receipt the store manager is named *** *** Jr
*** ***
***@aetna.com
***@yahoo.com
To Whom It *** Concern:
I want to begin by apologizing because the level of anger I have will not allow me to write this letter with correct grammar
I originally had the complained below from *** 4, 2016, however decided not to send it due to allowing myself think this was an isolated incident, however today July 25, 2016, the situation occurred again with the same security guard I feel harassed and this is really unacceptable I do not need to feel uncomfortable when I am going to an establishment spending my money with my children This employee needs to be address
I would like to express how disgusted I am in the way I was treated when I went shopping at Wal-Mart on *** 4, Upon my daughter and I completing our transaction at the self check out lane I saw the security guard waiting for us Within our purchase we had a tri-fold board, I recognize and understand the board is big and will need to be reviewed by your so called "security guards" you have in place Upon the security guard reviewing my receipt I noticed she is reviewing everything in my receipt and bags, the security guard proceeded to ask me to move the bags over so she can review everything, when I asked her if she was only checking me she stated "YES they called me to come and check just you!." This behavior is unacceptable, unprofessional and just plain rude Don't get me wrong I know and understand there are suspicious people that will STEAL from anyone; however I AM NOT ONE OF THEM!!!
Your store employee offended my character and my family I was shopping with my sixteen year old daughter purchasing products for her school project, what kind of example would I be, stealing with her daughter present I DO NOT NEED TO STEAL FROM WAL-MART Like the minority of your shoppers I spend over $in your store monthly willingly (check my savings catcher!!!!) Your store employees have stereotyped the wrong per son and then had the nerve to be nasty and unprofessional The security guard could have pulled me aside and requested my receipt; however she decided to do it in front of everyone Versus her stating "YES they called me and told me to check your receipt." a better response would have been ma'am I understand your frustration however due to XYZ I am required to review your receipt and ensure it matches the -items in your bag Wal-Mart is a billion dollar company, you hire individuals who are angry and unprofessional and it's obvious you refuse to train them to handle ANY situation
They create hostile situations and have no clue on how to diffuse them The presentation and behavior or the security guard was awful, the individuals in the security office who requested for my receipt to be reviewed was awful Then I speak to another so called "manager/supervisor" and she begins to tell me she will follow up How will she ever follow up when she never requested my call back number or even my name, she did not ever say something that would ever make me feel she will even take my concern seriously
What make this situation even more unacceptable is because NO ONE in your store has ANY CLUE on how to be professional In I went to your pharmacy to pick up my prescription your pharmacy staff had given my prescription to someone else When I requested to speak to the pharmacist in charge he just waved my concern away with the fact that I had allegedly already picked up my prescription and that my prescription will expire the next day, (he neglected to even take into consideration that my prescription was given to the wrong person who could have had the wrong reaction and die, or the fact that so many HIPPA law were violated.) Needless to say I requested to speak to the STORE MANAGER, but when the famous *** *** appeared, he also had no clue on what to do and treated me in the same manner the pharmacist had, he acted as if I purchased some expired milk They basically told me oh well our records indicate you picked up your prescription and it was going to expire tomorrow anyway Now we all know this is not how this situation should have been handled I work at a pharmacy and due to you lack of patient privacy, security and compassion * could have had your pharmacy licensed reviewed for possible neglect and violations AND even a law suit However, I just wrote a simple email and was able to pick up my prescription the next day, after YET AGAIN I was objected to another disrespectful embarrassment Well NO MORE!!!
Now I will explain my so called part, I have an app called SHOPKICK, where I get receive points for walking into stores, scanning products and for making store purchases when I attach my debit/credit card to the site However, this does not make me a thief!
I would like to express my concern regarding the updated policies displayed by Walmart on their corporate site - http://corporate.walmart.com/policies They have apparently completely done away with their corporate price match policy so the consumer has now way of knowing what their policy is other than checking your local store How can Walmart not have a policy that all consumers can rely on?? Further, their new refund policy appears to give the store manager the final say on all refunds whether the customer has a receipt or not and appears to be inconsistent with other policies such as their time frame policy It is my opinion Walmart has gone from bad to totally unacceptable with respect to their polices and customer service
Walmart Service Center Review, Corydon IN Went in the service center and purchased three tiresIt took the guy an hour and a half after the truck was jacked up to finish the jobWhen I left I had bent tie rodsTold the service manager and he told me he would watch the security tapes and get back with meHe called and told me his guy did everything perfectlyEven though he couldn't balance the tires or put the trim ring back on without the managers helpI asked to see the footage and they said I can't view the tapes Going to court to hold them accountableDon't take your vehicle to WalmartIts not worth it
My doctor sent a prescription to the Wal Mart Pharmacy I called them and gave them my credit card info and my address A week later they charged my card, they then mailed my prescription to an old address When I called two weeks later, they told me they couldn't do anything about it Even though it was there fault, they wouldn't send me my prescription I had two days worth of insulin left They told me sorry, but we can't help you
It was their error Know I am out of insulin and have no way to get anymore
On Sunday June 19, 2016, I waited in the customer service line over minutes when an African Lady and her mother jumped ahead of the lineEveryone allowed them too, none of the customers or staff said anything After they were serviced, I approached the register at customer service and begin exchanging a shredded that stopped workingThe African Lady interrupted the cashier to ask a question, after the cashier responded she begins asking more questionsI politely informed her that I had been waiting in line and she needs to wait her turnWhen I told her that she needed to wait her turn she begins to yell and cuss at meI informed her that it was not her turn and it was not fair that she interrupt my transaction when she already was servicedThe manager *** *** told the cashier not to service me after I waited in line and I was told to leave the storeThey decided to service the African Lady anyways, instead of meI will never shop at Wal-Mart again and encourage my children, family, friends and coworkers not to either! Due to how the situation was poorly handledI waited in line after the African family had jumped in front of everyone else in line twice and was serviced anyway despite she was yelling and cussing at meThis store has poor management and when I spoke to the manager and informed her that I will contact corporate in the morning, post my experience on your website, survey and face book page she said she DID NOT CAREI have MBA and well aware of the importance of a company's reputation and good management and that was not the caseI will shop at Target from now on until the management improves at the Wal-Mart located at Putty Hill ave, STE 5, Towson MD
I purchased what I thought were PH test strips from Walmart on 2/10/17, but instead I purchased ReliOn Ketone test stripsWhen I discovered the error I attempted to return the unopened box 2/18/I had my receipt, but the clerk at the customer service desk said based on a response she was getting from the computer, the item could not be accepted for a refundI then asked to speak with a managerWilliam, an Assistant Store Manager, explained that items involving the use of test via blood samples were not accepted for returnHe said there is a sign postedI told him then the policy shouldn't apply to this return because it clearly states on the box, for urinalysis testWe walked over to the shelf where the item was on displayThe signage was well above this item's location, second shelf from the bottom and the items near the sign did require one to pk a finger, etc
If the sign is to apply to ALL items in that area, perhaps Walmart should consider moving one of the signs t
My husband and I went to Dunedin, Florida to celebrate our year anniversaryWe had a late flight coming in and the only store open happened to be a Walmart Neighborhood Market located in Dunedin, FLWe hurriedly dropped all of our bags off and ran to the store at almost midnight to stock up on some groceriesUpon checking out, I was off grabbing a bag of lettuce I forgot and the cashier carded my husband and rang up wine we were purchasingWhen I arrived back at the cashier and added the lettuce to the conveyer belt, my husband indicated he was going outside to grab a Redbox movie and for me to pay for the transaction upon completionAfter she completes ringing up the rest of the items, she asks me for my ID for the wine she previously rung up using my husband's ID in my absenceI explained to her that she already carded my husband and that I currently do not have an ID or anything with me as it was in my luggage that we dropped off prior to grocery shoppingShe proceeds to tell me that she cannot in fact sell this wine then as my ID is also requiredI was completely appalled as I am a year old woman and with my HUSBANDI told her that this was ridiculous and have never experienced this anywhere else when purchasing wine beforeShe refused to sell us the wine, even after he proceeded to come back in the storeWhere is the logic in this policy? If a father were to stop in a local Walmart with his year old daughter and grab wine for dinner with the family, would he also refused service because his daughter is not of age? How is this policy justified across the board? I have never been so embarrassed or angry in my entire life over something so illogicalI was initially impressed by the Walmart neighborhood market given the amount of items they carried while being so smallHowever, after this awful experience, I will never step food in a Walmart againFor the record, the next day we purchased wine at a Walmart competitor, Target, and did not once experience this issue
Failure to provide advertised tire service and provoking fear for safety with intimidationLeaving a customer stranded with no options and scared
Tire Center Manager refused to install new tires on my truckVery hostile employee tried to intimidate me into leaving without getting my tire installedI called online customer care but they sent me to a dead extension when I reached out for helpSecond call promised a supervisor would call and intervene but never calledStore manager refused to help or offer any solutionSpent 1/hrs there before I was forced to buy a different set of tires and was still provoked and intimidated by tire center manager and feared for my safetyHorrible experience and my disabled son was scared to death that something would happen to use Store manager refused to help in any wayThey claimed it was Walmart policy not to install tires on a vehicle that had a different class of tire on it currentlyI matched the tires through the online walmart t
Failure to repair my TV after multiple repair attempts
TV IS A HISENSE 55" MODEL 55K610GWN, SERIAL #55GXXXXXXHXXXXX PURCHASED 10/17/ PURCHASED WALMART PRODUCT CARE PLAN W/3YR EXTENDED WARRANTY
July 24, 2016, the TV started intermittently not allowing the SmartTV apps to come onIt also would not turn offWe had to unplug the TV from the electrical outlet to turn it off
FIRST REPAIR REQUEST CLAIM #XXXXXXXX X/25/
*** TV & Video, Dallas, TX, picked up our TV on 8/3/ It was returned to us 8/16/ The tech said they had replaced all of the three parts that could be replaced Later that evening the TV begin to have the same problems it was having before
SECOND REPAIR REQUEST CLAIM #XXXXXXXX X/17/
The tech from *** TV came on 8/30/and replaced the same parts that were replaced beforeBefore he left, the sound on the TV went out He had to turn the TV off then back on in order to get the sound to work As the day went on, the TV begin to interm
I took my car to Walmart Automotive in Crossville, TN tonight to get two new tires put on my car and the people doing the work on my car, (someone) broke the rod in my door and I think they even kept the piece they broke off and now I can't open my driver's side car doorNo one wanted to take any ownership or responsibility for the damage done and at first the two males working there who had worked on it played dumb then out and out lied about itWhen I found someone else and told them the manager came out and I described everything to her she kept saying, "No, they wouldn't do that, they wouldn't do that." I said you'll have to come out to my car it was just right there by the garage door to show her the damage but she refusedI felt like she was covering for them she was being dismissiveIt was an older model car and the cashier had left specific instructions for them and they still totally demolished itThen the manager finally had one of the two guys go with me to my car and he did end up apologizing but never admitted breaking it but then he blamed the cashier saying that she didn't tell them but I watched her write down instructions for them about how you had to open it and she read it back to meThey DID NOT want to admit they damaged my vehicle and as I realized later kept part of what they broke offHe sheepishly apologized again but now I can't use my driver's side doorI mean, even if you didn't realize you should have had some common sense and patience to see how something works before you demolish it My heart sank and I just felt like crying my eyes outSo unprofessional and what made it worse is that they dismissed it like I wouldn't notice? Then played dumb when questioned and then lied and then half-heartedly apologized when put on the spot but never owned anything and then ended up blaming the cashier for itI was not impressed by that manager either, I think she even knew and absolutely refused to come with me to look at the damage or didn't offer to do anything to helpI overheard her chastising the cashier about something else when I was there in an accusatory way like she was responsible for their incompetence and ignoranceDestructive, careless, dishonest, irresponsible, unprofessionalI wouldn't doubt they would lie if confronted and try to say that it was already damaged or like that but I have witnesses that KNOW it wasn'tWould you feel safe leaving your vehicle with people like that? I still just want to cryNow, I have to try to fix it myself or find someone to repair it for me and I can't really afford to do that right nowNONE of them wanted to own it and I kept saying just be honest with me did you break it? What happened? The manager kept saying "Oh they wouldn't do that, they wouldn't do that." she was NOT helpfulThey all blamed the one innocent friendly person there who had absolutely nothing to do with any of it, the cashierI will NEVER go back there again It's not like Walmart would ever do anything about it and I just wanted honesty
Purchased gift cards on 7/22/and one of them did not get activated Attempted to resolve at store and by phone call But no resolution
I made a purchase for $at Wal-Mart store # on 7/22/ I paid with mastercard Two gift cards were purchased on this date, both for $ I gave one to each of my high school children so they could purchase school supplies during tax free week On 8/9/18, my daughter tried to use her gift card but the cashier informed her the card was inactiveThe cashier called the manager for assistance and advised my daughter to call the number on the back of the card (X-XXX-XXX-XXXX) According to the automated phone system, the gift card had a zero balance The card number is: XXXX XXXX XXXX XXXX pin# *** The system states a purchase of $was made on 7/22/and a 0$ purchase on 8/9/ I was deployed to the middle east on 7/24/and will not be home until next year I am unable to dispute this charge to store # in perso
Misrepresentation of Price Between Online and In-Store
I discovered a bike on sale through WalMart's mobile application that listed the price as $for IN STORE and $ONLINEUpon finding the bike IN STORE, I was denied the price as listed from their mobile applicationI refuse to believe that this was something that could not have been handled in a proper manner, as I did not falsify that price, nor did I adjust it to come out in my favorThat is a deceptive business practice, and it is unfair to punish the customer for an error on the end of the businessPrice errors are to be honored in favor of the customer, and not in favor of rude management staff and deaf ears from corporate offices
I will not shop at walmart with my latest experience
I purchased a sanyo blueray player at the walmart in phenix city al HWY 280, for $I miss placed my receipt and couldn't find itI always got my money back all of it when I had to take things with out a receiptWhen I took it back to walmart I gave it to a employee who put a sticker on it for $even though I paid $I feel they think i'm someone they can pick on or can't catch what they are doingI've been followed by store employees because some how they think I am going to shop-liftI have never shop-lifted anything at walmart ever in my lifeI was only given $back instead of the $plus taxWe did complain to the walmart manager and he instructed the employees that when I find my receipt to let me have the rest of my money back
The manager lied saying he was their while I was taking the blueray player backThere was nobody at the time when I was in there just me and the employee Just because I didn't have the receipt walmart is going to keep $of my money Walmart don't have their system set up like some stores where you can swipe your card to look it up to see if you purchased it theirThey don't do it that way because they want to keep your moneyTheir have been on occasions where employees have laughed at me because of the hard time they was given meBecause they knew what they was doing was wrong
On November I was at the *** *** Walmart inMartinez Georgia, at around 6:pm I was knocked in the head by an employee as he lifted a large tv almost knocking me down but most importantly he hit me on the part of my head where I have a hearing implant device and knocked it off and has not been working sinceWe claimed an accident report on sight and was told they would call me in the next few daysI did get a call from a manager named *** and told me that I would get a call from their insurance peopleI have not heard from them ever since and every time I call it get put on hold and no one ever answers All I want is for them to replace my hearing device which I cannot afford to go see the specialist who would be able to order me oneI live in Ohio and visit the area a couple times ayearI would appreciate a call to get this situation fixed since I have no hearing out of my left earIt is just not a hearing aid but a cochlear hearing implant which was infused into my skullMy name is ***, ***Phone is *** home or ***My email address is ***@***.com
Thank you
On 09/13/2016, in Walmart Supermarket, Stewart Ave, Chicago, the money was taken twice at the cashier from my credit cardAfter I paid with my *** USD for items sold, the machine shut offThe officer (named ***) checked the payment and told me that the materials needed to be reprocessedThey took a second Amex paymentThe cashier was so confident that the credit card payment was not done, I was foolish enough to believe and pay againThe very next day, I saw from my bank account online that the money was taken twiceI tried to contact someone in Walmart, but all are playing the deaf & dumbI've got the receipt and all other documents
Product_Or_Service: items sold (bboks, drinks, shirts, etc)
Account_Number: The receipt ID: 7JZK
Walmart in Culpeper, Vastopped me leaving store with my grocery & wanted to search & see receipt I'm in my 70's & never stolen in my life They said it is their policy and they intend to do more of it; not less What does this say about a store's view & respect for their customers???? Not very much Seems they are too big to fail!!
Walmart has disabled the ability for their customers to redeem their savings catcherI, along with thousands others, have emailed, called, and messaged them on Facebook about this issue and they are ignoring usThey message back that they are aware of the issue and will fix it within days! If there was a technical issue with them getting their customers money, it would be fixed in minutes not weeks! It is obvious that they have disabled this to help their bottom line and profitsThey are refusing to give their customers credit for savings on previous purchasesThis should be illegalI want my money
I buy mainstays towels (27xin) in bulk many times at WalmartWhen I first started buying, I noticed a marked difference in thickness in certain colors of towels, so I avoided themNow, I've noticed measurement differences (which is highly imperative for me for what I do)I've called Walmart's corporate office four times during the month of August with ABSOLUTELY no return call and no resolutionThe first two times, I was promised that the manager, *** *** would call me to address problemThird call, I was promised that the marketing manager for Walmart (***) would cal meThe fourth time, I requested it to be escalated up the chain of command; with, again, no return call was receivedThis is advertising, inappropriate labeling, unprofessional, and financially rips off the publicI have all my receipts and photos to prove this!!
Product_Or_Service: Mainstays Towels (in X in)
I entered a contact with Family Mobile/T Mobile in Landover, MD on 4/12/ I paid Family Mobile/T Mobile $($for my grandson's phone and staservices, $for April, for May and $for June) from 4/12/to 5/27/ I cancelled my services on 5/26/and they continue to charge me $ I am now being charging by *** *** *** LLC collection agency $ I did not have telephone service the entire time I had Family Mobile/T Mobile I couldn't get voice mail or make phone calls, I could only text When I called them at 1-877-760-8760, I was unsuccessful in getting my my voice mail or phone service to make telephone calls So I switched my cell phones on 5/26/to Simple Mobile Account Number , phone number ***
Account_Number: ***
I visited your store located at Nine Mile RD Richmond, VA on December 8th at approximately 9:00am to pay on my credit card accountI walked to the customer service counter where an associate named Brandon asked me "Why are you walking over here"I said to him "excuse me" as I was shocked that an employee would engage a customer in this mannerBrandon asked me again "Why are you coming over here"I asked him "Is this the way you greet customers??" He stated that he was "hypoallergenic" as the excuse for his behaviorI told him that was unacceptable as an employeeThe associate did not apologizeAfter paying my credit card bill, I shopped and then spoke to associate store manager Sandra who stated she would address the situation with himWith the interaction I had with her I am not confident that this has been done because prior to speaking to me she was yelling at another teammate on her headset stating that they needed to pull their fair share of work at the self checkout sectionShe did this in front of other customersI am writing this complaint to make your corporate office aware of this incident to ensure that the necessary action is taken against this employeeI am aware of how things like this sometimes get ignored at the store level in hopes that the customer will not complain furtherI am not satisfied with the level of service I receivedFurthermore, if Brandon is addressing me in that manner, he is doing that to other customersThis is a new store location in my city and should be receiving excellent reviewsThis is the closest Wal- Mart from my home and I will never visit this store again or perhaps any other Wal-Mart if this is Wal-Mart's business model for customer serviceAccording to my purchase receipt the store manager is named *** *** Jr
*** ***
!
***@aetna.com
***@yahoo.com
To Whom It *** Concern:
I want to begin by apologizing because the level of anger I have will not allow me to write this letter with correct grammar
I originally had the complained below from *** 4, 2016, however decided not to send it due to allowing myself think this was an isolated incident, however today July 25, 2016, the situation occurred again with the same security guard I feel harassed and this is really unacceptable I do not need to feel uncomfortable when I am going to an establishment spending my money with my children This employee needs to be address
I would like to express how disgusted I am in the way I was treated when I went shopping at Wal-Mart on *** 4, Upon my daughter and I completing our transaction at the self check out lane I saw the security guard waiting for us Within our purchase we had a tri-fold board, I recognize and understand the board is big and will need to be reviewed by your so called "security guards" you have in place Upon the security guard reviewing my receipt I noticed she is reviewing everything in my receipt and bags, the security guard proceeded to ask me to move the bags over so she can review everything, when I asked her if she was only checking me she stated "YES they called me to come and check just you!." This behavior is unacceptable, unprofessional and just plain rude Don't get me wrong I know and understand there are suspicious people that will STEAL from anyone; however I AM NOT ONE OF THEM!!!
Your store employee offended my character and my family I was shopping with my sixteen year old daughter purchasing products for her school project, what kind of example would I be, stealing with her daughter present I DO NOT NEED TO STEAL FROM WAL-MART Like the minority of your shoppers I spend over $in your store monthly willingly (check my savings catcher!!!!) Your store employees have stereotyped the wrong per son and then had the nerve to be nasty and unprofessional The security guard could have pulled me aside and requested my receipt; however she decided to do it in front of everyone Versus her stating "YES they called me and told me to check your receipt." a better response would have been ma'am I understand your frustration however due to XYZ I am required to review your receipt and ensure it matches the -items in your bag Wal-Mart is a billion dollar company, you hire individuals who are angry and unprofessional and it's obvious you refuse to train them to handle ANY situation
They create hostile situations and have no clue on how to diffuse them The presentation and behavior or the security guard was awful, the individuals in the security office who requested for my receipt to be reviewed was awful Then I speak to another so called "manager/supervisor" and she begins to tell me she will follow up How will she ever follow up when she never requested my call back number or even my name, she did not ever say something that would ever make me feel she will even take my concern seriously
What make this situation even more unacceptable is because NO ONE in your store has ANY CLUE on how to be professional In I went to your pharmacy to pick up my prescription your pharmacy staff had given my prescription to someone else When I requested to speak to the pharmacist in charge he just waved my concern away with the fact that I had allegedly already picked up my prescription and that my prescription will expire the next day, (he neglected to even take into consideration that my prescription was given to the wrong person who could have had the wrong reaction and die, or the fact that so many HIPPA law were violated.) Needless to say I requested to speak to the STORE MANAGER, but when the famous *** *** appeared, he also had no clue on what to do and treated me in the same manner the pharmacist had, he acted as if I purchased some expired milk They basically told me oh well our records indicate you picked up your prescription and it was going to expire tomorrow anyway Now we all know this is not how this situation should have been handled I work at a pharmacy and due to you lack of patient privacy, security and compassion * could have had your pharmacy licensed reviewed for possible neglect and violations AND even a law suit However, I just wrote a simple email and was able to pick up my prescription the next day, after YET AGAIN I was objected to another disrespectful embarrassment Well NO MORE!!!
Now I will explain my so called part, I have an app called SHOPKICK, where I get receive points for walking into stores, scanning products and for making store purchases when I attach my debit/credit card to the site However, this does not make me a thief
I would like to express my concern regarding the updated policies displayed by Walmart on their corporate site - http://corporate.walmart.com/policies They have apparently completely done away with their corporate price match policy so the consumer has now way of knowing what their policy is other than checking your local store How can Walmart not have a policy that all consumers can rely on?? Further, their new refund policy appears to give the store manager the final say on all refunds whether the customer has a receipt or not and appears to be inconsistent with other policies such as their time frame policy It is my opinion Walmart has gone from bad to totally unacceptable with respect to their polices and customer service
Walmart Service Center Review, Corydon IN Went in the service center and purchased three tiresIt took the guy an hour and a half after the truck was jacked up to finish the jobWhen I left I had bent tie rodsTold the service manager and he told me he would watch the security tapes and get back with meHe called and told me his guy did everything perfectlyEven though he couldn't balance the tires or put the trim ring back on without the managers helpI asked to see the footage and they said I can't view the tapes Going to court to hold them accountableDon't take your vehicle to WalmartIts not worth it
My doctor sent a prescription to the Wal Mart Pharmacy I called them and gave them my credit card info and my address A week later they charged my card, they then mailed my prescription to an old address When I called two weeks later, they told me they couldn't do anything about it Even though it was there fault, they wouldn't send me my prescription I had two days worth of insulin left They told me sorry, but we can't help you
It was their error Know I am out of insulin and have no way to get anymore
On Sunday June 19, 2016, I waited in the customer service line over minutes when an African Lady and her mother jumped ahead of the lineEveryone allowed them too, none of the customers or staff said anything After they were serviced, I approached the register at customer service and begin exchanging a shredded that stopped workingThe African Lady interrupted the cashier to ask a question, after the cashier responded she begins asking more questionsI politely informed her that I had been waiting in line and she needs to wait her turnWhen I told her that she needed to wait her turn she begins to yell and cuss at meI informed her that it was not her turn and it was not fair that she interrupt my transaction when she already was servicedThe manager *** *** told the cashier not to service me after I waited in line and I was told to leave the storeThey decided to service the African Lady anyways, instead of meI will never shop at Wal-Mart again and encourage my children, family, friends and coworkers not to either! Due to how the situation was poorly handledI waited in line after the African family had jumped in front of everyone else in line twice and was serviced anyway despite she was yelling and cussing at meThis store has poor management and when I spoke to the manager and informed her that I will contact corporate in the morning, post my experience on your website, survey and face book page she said she DID NOT CAREI have MBA and well aware of the importance of a company's reputation and good management and that was not the caseI will shop at Target from now on until the management improves at the Wal-Mart located at Putty Hill ave, STE 5, Towson MD
I purchased what I thought were PH test strips from Walmart on 2/10/17, but instead I purchased ReliOn Ketone test stripsWhen I discovered the error I attempted to return the unopened box 2/18/I had my receipt, but the clerk at the customer service desk said based on a response she was getting from the computer, the item could not be accepted for a refundI then asked to speak with a managerWilliam, an Assistant Store Manager, explained that items involving the use of test via blood samples were not accepted for returnHe said there is a sign postedI told him then the policy shouldn't apply to this return because it clearly states on the box, for urinalysis testWe walked over to the shelf where the item was on displayThe signage was well above this item's location, second shelf from the bottom and the items near the sign did require one to p
k a finger, etc
If the sign is to apply to ALL items in that area, perhaps Walmart should consider moving one of the signs t
My husband and I went to Dunedin, Florida to celebrate our year anniversaryWe had a late flight coming in and the only store open happened to be a Walmart Neighborhood Market located in Dunedin, FLWe hurriedly dropped all of our bags off and ran to the store at almost midnight to stock up on some groceriesUpon checking out, I was off grabbing a bag of lettuce I forgot and the cashier carded my husband and rang up wine we were purchasingWhen I arrived back at the cashier and added the lettuce to the conveyer belt, my husband indicated he was going outside to grab a Redbox movie and for me to pay for the transaction upon completionAfter she completes ringing up the rest of the items, she asks me for my ID for the wine she previously rung up using my husband's ID in my absenceI explained to her that she already carded my husband and that I currently do not have an ID or anything with me as it was in my luggage that we dropped off prior to grocery shoppingShe proceeds to tell me that she cannot in fact sell this wine then as my ID is also requiredI was completely appalled as I am a year old woman and with my HUSBANDI told her that this was ridiculous and have never experienced this anywhere else when purchasing wine beforeShe refused to sell us the wine, even after he proceeded to come back in the storeWhere is the logic in this policy? If a father were to stop in a local Walmart with his year old daughter and grab wine for dinner with the family, would he also refused service because his daughter is not of age? How is this policy justified across the board? I have never been so embarrassed or angry in my entire life over something so illogicalI was initially impressed by the Walmart neighborhood market given the amount of items they carried while being so smallHowever, after this awful experience, I will never step food in a Walmart againFor the record, the next day we purchased wine at a Walmart competitor, Target, and did not once experience this issue
Failure to provide advertised tire service and provoking fear for safety with intimidationLeaving a customer stranded with no options and scared
Tire Center Manager refused to install new tires on my truckVery hostile employee tried to intimidate me into leaving without getting my tire installedI called online customer care but they sent me to a dead extension when I reached out for helpSecond call promised a supervisor would call and intervene but never calledStore manager refused to help or offer any solutionSpent 1/hrs there before I was forced to buy a different set of tires and was still provoked and intimidated by tire center manager and feared for my safetyHorrible experience and my disabled son was scared to death that something would happen to use Store manager refused to help in any wayThey claimed it was Walmart policy not to install tires on a vehicle that had a different class of tire on it currentlyI matched the tires through the online walmart t
Failure to repair my TV after multiple repair attempts
TV IS A HISENSE 55" MODEL 55K610GWN, SERIAL #55GXXXXXXHXXXXX PURCHASED 10/17/ PURCHASED WALMART PRODUCT CARE PLAN W/3YR EXTENDED WARRANTY
July 24, 2016, the TV started intermittently not allowing the SmartTV apps to come onIt also would not turn offWe had to unplug the TV from the electrical outlet to turn it off
FIRST REPAIR REQUEST CLAIM #XXXXXXXX X/25/
*** TV & Video, Dallas, TX, picked up our TV on 8/3/ It was returned to us 8/16/ The tech said they had replaced all of the three parts that could be replaced Later that evening the TV begin to have the same problems it was having before
SECOND REPAIR REQUEST CLAIM #XXXXXXXX X/17/
The tech from *** TV came on 8/30/and replaced the same parts that were replaced beforeBefore he left, the sound on the TV went out He had to turn the TV off then back on in order to get the sound to work As the day went on, the TV begin to interm
I took my car to Walmart Automotive in Crossville, TN tonight to get two new tires put on my car and the people doing the work on my car, (someone) broke the rod in my door and I think they even kept the piece they broke off and now I can't open my driver's side car doorNo one wanted to take any ownership or responsibility for the damage done and at first the two males working there who had worked on it played dumb then out and out lied about itWhen I found someone else and told them the manager came out and I described everything to her she kept saying, "No, they wouldn't do that, they wouldn't do that." I said you'll have to come out to my car it was just right there by the garage door to show her the damage but she refusedI felt like she was covering for them she was being dismissiveIt was an older model car and the cashier had left specific instructions for them and they still totally demolished itThen the manager finally had one of the two guys go with me to my car and he did end up apologizing but never admitted breaking it but then he blamed the cashier saying that she didn't tell them but I watched her write down instructions for them about how you had to open it and she read it back to meThey DID NOT want to admit they damaged my vehicle and as I realized later kept part of what they broke offHe sheepishly apologized again but now I can't use my driver's side doorI mean, even if you didn't realize you should have had some common sense and patience to see how something works before you demolish it My heart sank and I just felt like crying my eyes outSo unprofessional and what made it worse is that they dismissed it like I wouldn't notice? Then played dumb when questioned and then lied and then half-heartedly apologized when put on the spot but never owned anything and then ended up blaming the cashier for itI was not impressed by that manager either, I think she even knew and absolutely refused to come with me to look at the damage or didn't offer to do anything to helpI overheard her chastising the cashier about something else when I was there in an accusatory way like she was responsible for their incompetence and ignoranceDestructive, careless, dishonest, irresponsible, unprofessionalI wouldn't doubt they would lie if confronted and try to say that it was already damaged or like that but I have witnesses that KNOW it wasn'tWould you feel safe leaving your vehicle with people like that? I still just want to cryNow, I have to try to fix it myself or find someone to repair it for me and I can't really afford to do that right nowNONE of them wanted to own it and I kept saying just be honest with me did you break it? What happened? The manager kept saying "Oh they wouldn't do that, they wouldn't do that." she was NOT helpfulThey all blamed the one innocent friendly person there who had absolutely nothing to do with any of it, the cashierI will NEVER go back there again It's not like Walmart would ever do anything about it and I just wanted honesty
Purchased gift cards on 7/22/and one of them did not get activated Attempted to resolve at store and by phone call But no resolution
I made a purchase for $at Wal-Mart store # on 7/22/ I paid with mastercard Two gift cards were purchased on this date, both for $ I gave one to each of my high school children so they could purchase school supplies during tax free week On 8/9/18, my daughter tried to use her gift card but the cashier informed her the card was inactiveThe cashier called the manager for assistance and advised my daughter to call the number on the back of the card (X-XXX-XXX-XXXX) According to the automated phone system, the gift card had a zero balance The card number is: XXXX XXXX XXXX XXXX pin# *** The system states a purchase of $was made on 7/22/and a 0$ purchase on 8/9/ I was deployed to the middle east on 7/24/and will not be home until next year I am unable to dispute this charge to store # in perso
Misrepresentation of Price Between Online and In-Store
I discovered a bike on sale through WalMart's mobile application that listed the price as $for IN STORE and $ONLINEUpon finding the bike IN STORE, I was denied the price as listed from their mobile applicationI refuse to believe that this was something that could not have been handled in a proper manner, as I did not falsify that price, nor did I adjust it to come out in my favorThat is a deceptive business practice, and it is unfair to punish the customer for an error on the end of the businessPrice errors are to be honored in favor of the customer, and not in favor of rude management staff and deaf ears from corporate offices
I will not shop at walmart with my latest experience
I purchased a sanyo blueray player at the walmart in phenix city al HWY 280, for $I miss placed my receipt and couldn't find itI always got my money back all of it when I had to take things with out a receiptWhen I took it back to walmart I gave it to a employee who put a sticker on it for $even though I paid $I feel they think i'm someone they can pick on or can't catch what they are doingI've been followed by store employees because some how they think I am going to shop-liftI have never shop-lifted anything at walmart ever in my lifeI was only given $back instead of the $plus taxWe did complain to the walmart manager and he instructed the employees that when I find my receipt to let me have the rest of my money back
The manager lied saying he was their while I was taking the blueray player backThere was nobody at the time when I was in there just me and the employee Just because I didn't have the receipt walmart is going to keep $of my money Walmart don't have their system set up like some stores where you can swipe your card to look it up to see if you purchased it theirThey don't do it that way because they want to keep your moneyTheir have been on occasions where employees have laughed at me because of the hard time they was given meBecause they knew what they was doing was wrong
On November I was at the *** *** Walmart inMartinez Georgia, at around 6:pm I was knocked in the head by an employee as he lifted a large tv almost knocking me down but most importantly he hit me on the part of my head where I have a hearing implant device and knocked it off and has not been working sinceWe claimed an accident report on sight and was told they would call me in the next few daysI did get a call from a manager named *** and told me that I would get a call from their insurance peopleI have not heard from them ever since and every time I call it get put on hold and no one ever answers All I want is for them to replace my hearing device which I cannot afford to go see the specialist who would be able to order me oneI live in Ohio and visit the area a couple times ayearI would appreciate a call to get this situation fixed since I have no hearing out of my left earIt is just not a hearing aid but a cochlear hearing implant which was infused into my skullMy name is ***, ***Phone is *** home or ***My email address is ***@***.com
Thank you
On 09/13/2016, in Walmart Supermarket, Stewart Ave, Chicago, the money was taken twice at the cashier from my credit cardAfter I paid with my *** USD for items sold, the machine shut offThe officer (named ***) checked the payment and told me that the materials needed to be reprocessedThey took a second Amex paymentThe cashier was so confident that the credit card payment was not done, I was foolish enough to believe and pay againThe very next day, I saw from my bank account online that the money was taken twiceI tried to contact someone in Walmart, but all are playing the deaf & dumbI've got the receipt and all other documents
Product_Or_Service: items sold (bboks, drinks, shirts, etc)
Account_Number: The receipt ID: 7JZK