Parks Pharmacy

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
A representative contacted me, and said to expect a letter in the mail None of the information matched what was mentioned in the previous correspondence, but I will take her word for now If the letter is not received I will be filing another complaint, seeing as Mattress Firm does not respond unless it's done in this manner

Case# *** Upon receipt of this complaint filed by Mr*** a Customer Relations Representative contacted him on April 10, on phone number *** to no availUnfortunately, his voicemail would not allow us to leave a messageAn email was sent to ***Our records
show that his mattress was delivered on April 9, If Mr*** should have any further questions or concerns please have him contact his representative at his earliest convenienceIf we can be of any further assistance or if you should you should require additional information, please do not hesitate to contact Chanelle R*** at (516) 861-or at [email protected]

We are in receipt of Mr***'s complaintA Customer Relations representative will be contacting him to address his concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I'm am still working with the company to resolve it so I am requesting that the case be opened back up until such time as I report that it is complete. Thanks*** ***

On May 2, a Customer Relations Representative contacted Mr*** to address his concernsHe advised the mattress was sagging, which would be a possible warranty claimFor customer satisfaction Mr*** was offered an in-store credit for the purchase price for the queen size *** mattress
in the amount of $289.64, plus taxMr*** advised he purchased another mattress elsewhere and would like a refundHe was advised refunds are not provided under the warrantyTo further accommodate we will allow Mr*** to use his in-store credit towards accessories of equal or greater valueMr*** advised he will think about the offer and follow up with the RepresentativeAs we take these complaints very seriously, we will continue to work with Mr*** to ensure his complaint is resolvedShould you require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

On April 18, 2017, a Customer Relations Representative contacted Mrs*** to address her concernsMrs*** advised she canceled her order and has not received her refundMrs*** was advised the refund in the amount of $was processed and a check was mailedIf Mrs***
should have any additional questions or concerns she can reach back out to her representative for further assistanceAs we take these complaints very seriously, we believe no further assistance is requiredIf I can be of further assistance, or if you should require additional information, please do not hesitate to contact Karen *** at (516)-861-or Karen.***@mfrm.com

I purchased the mattress at the location on Edson Ave, Bronx, NY

Case # *** On June 17, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** advised at the time of delivery, the service team refused to set up her merchandise and remove the old beddingUpon further review, Ms*** was advised the service team
provided a photo showing the area where the merchandise was going was not readyMs*** advised they took a picture of the incorrect roomTo obtain customer satisfaction Ms*** was offered a refund for the delivery fee in the amount of $49.99+taxA check will be refund will be mailed within to business daysAs we take these complaints very seriously we believe no further action is required at this timeShould you require additional information please contact Kuina *** at (516)-861-or kuina.***@mfrm.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I could not find the Aurora Co location on your choice listWe bought a massage chair at the Denver Home and Garden Show on Feb We were supposed to have it delivered on the 23rd, it was not, no call eitherI called them on the 25th said they would set it up againThey continued to push we needed to give them all day, from 8am to 9pmAfter going around with them I filed a Revdex.com complaint with the Denver Revdex.com, they referred it to youIn the meantime, we haggled over lowering my cost vs cancelling the transactionI agreed to take the chair at $lessThe chair was delivered Mar It is the wrong chairThe salesman wrote the contract for a higher priced chairThe prices were not posted on the chairsI contacted the salesman, he said that was the right chair, and to enjoy itI think he wrote the ticket for the higher item to get more commissionI called the Aurora store on Mar and left a messageThey called me back and said even though they were listed, they could not help me and gave me a customer service number which I calledWe have not heard anythingWe either want the lower priced chair we ordered, at the same percent reduced price, or cancel the contract
Regards,

On April 15, 2017, a Customer Relations Representative contacted MrCitron to no availA detailed message was left with a call back numberAs we take these complaints very seriously, we will continue to work with MrCitron to ensure his complaint is resolvedShould you require additional
assistance please feel free to contact Kuina Craig at (516)-861-or [email protected]

Sent: Tuesday, June 07, 2016 1:23 PM Subject: Complaint ID: [redacted]   Complaint ID: [redacted]   Dear Mr. [redacted]   Thank you for reaching out to us with your concern. We apologize for any inconvenience this delayed response may have caused you. If you are still in need of our...

assistance, please contact us at 866-942-3551.  One of our specialists will be glad to help.                       Sincerely,   Mattress Firm Customer Care

Dear [redacted], Thank you for reaching out to us with your concern, it is important to us. We are sorry to hear that you aren't happy with your mattress. Unfortunately, our Happiness policy states there is a processing and re-delivery fee of $149. It sounds like we were able to waive the processing...

portion of that but are unable to also waive the delivery. We do however offer the option to pickup product from your local Distribution Center. If you'd like to take advantage of this offer please notify your store of purchase. Many thanks. Regards,Mattress Firm Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that while this is still not resolved they have made contact and are looking into compensation.

On March 18, 2017, Ms. [redacted] purchased from Mattress Firm one queen size [redacted] mattresses and box springs, and delivered on March 20, 2017. Ms. [redacted] filed a complaint with your agency. On May 12, 2017, a Customer Relations Representative contacted Ms. [redacted] to address her...

concerns, regarding her [redacted] Finance. Ms. [redacted] purchased the merchandise from Mattress Firm using her existing [redacted] account which she was approved through a different company; it went through at the time of purchase. Ms. [redacted] was recently contacted by her Mattress Professional and advised that the [redacted] Finance was not approved being this was through a different company and not through Mattress Firm. A Customer Relations Representative has contacted the Mattress Professional on behalf of Ms. [redacted]. The Sales Representative will work with the customer and see what payment options can be offered. As we take this complaint seriously, we will continue to work with Ms. [redacted] to resolve her complaint. I f you need further assistance please contact Karen [redacted] or e-mail Karen.[redacted]@mfrm.com.

Sent: Thursday, December 22, 2016 1:46 PMTo: drteamSubject: Upload Response - ID [redacted] Hi, Case # [redacted] On September 29, 2016, Mr. [redacted] complaint was handled by our Customer Relations Department. He was given his full warranty credit of $899.99 and Corporate Discount on new merchandise. We are happy to report Mr. [redacted] order was successfully delivered on October 8, 2016. If Mr. [redacted] has any further questions he can contact his Representative at his earliest convenience. At this time we believe no further action is required. Should you require any additional information, please feel free to contact Chanelle R[redacted] (516)861-7174 cr[redacted]@mattress.com.  VanessaG[redacted]Customer Care Manager |Customer Care Operations Department1000 South Oyster Bay Road, Hicksville, NY 11801Office: +1 (516) 861-7626 Mobile: +[redacted]@mattress.com

Case# [redacted]On December 10, 2016, a Customer Relations Representative contacted Mr. [redacted] to address his concerns. Mr. [redacted] advised that his two twin [redacted] mattresses arrived dirty and he was not aware that he was purchasing a floor model. It has been confirmed by his Salesperson...

that at the time of purchase Mr. [redacted] was told that he would be receiving a floor model from the warehouse and that information is also reflected on his receipt that he was given for review.  Upon delivery Mr. [redacted] was given the opportunity to fully examine the bedding and refuse in the event he was not satisfied.  Mr. [redacted] had opted to accept the merchandise.     In the pursuit of Customer Satisfaction, Mattress Firm agreed to go out of our established policies and allow Mr. [redacted] a store credit for both [redacted] mattresses that can be used towards the purchase of new bedding and he would be responsible for any price difference. Mr. [redacted] refused the offer and is requesting a refund of his [redacted] mattresses and adjustable foundation. The consumer was reminded of the No Refund Policy and was advised the offer to exchange his mattresses will remain available for the next thirty days. We believe that no further action is required at this time. However, if I may be of further assistance, please contact Chanelle R[redacted] at (516) 861-7174 or cr[redacted]@mattress.com.

Case # [redacted]On December 6, 2016, a Customer Relations Representative reached out to Mr. [redacted] to address his concerns. Mr. [redacted] purchased a [redacted] queen size adjustable foundation and expressed his dissatisfaction with a delivery charge he stated he should not have been charged....

 The consumer requested a refund of his purchase price; this request has been honored and should reflect on the consumer’s original form of payment within three to five business days.Since we have satisfactorily resolved the consumers concern, we believe no further action is required. Should you require any additional information, please feel free to contact Karen [redacted] at (516)-861-7230 or k[redacted]@mattress.com.

Sent: Tuesday, December 20, 2016 4:57 PMSubject: ID # [redacted] - Upload Response Case #[redacted] On 12/19/2016, a Customer Relations representative reached out to Mrs. [redacted] on to address her concerns. Mrs. [redacted] stated that her split king size box springs that were squeaking loudly. Since...

the box springs were sold at $0.00, they do not carry a monetary value. However, as a one-time accommodation for customer satisfaction, we offered an even exchange of the box springs. Mrs. [redacted] accepted our offer and her delivery is set for 12/22/2016. At this time we believe no further action is required. Should you require any additional information, please feel free to contact Yanique S[redacted] at 516-861-7247 or Ys[redacted]@mattress.com. Vanessa G[redacted] Customer Care Manager |Customer Care Operations Department

On August 16, 2017, a Customer Relations Representative processed an accommodation refund for $200.00 to satisfy [redacted] complaint. The refund will go back to the card on file within 5 to 7 business days. As we take these complaint very seriously we believe no further action is required at...

this time. Should you require additional assistance please feel free to contact Kuina C[redacted] at [redacted] or at [email protected].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Mattress is not being honest. I notified Justin in March a couple of days after the purchased that my [redacted] was not charged.I was the one contacting Justin.I did not speak with anyone else from Mattress Firm until I contacted the corporate office. That is when I was informed that the salesperson should have not accepted the payment from the [redacted] account.A few days after speaking to a woman at corporate a truck was sent to retrieve the mattress without any warning from Mattress Firm.I was told that I by Justin that I had to come in an apply for another [redacted] account through mattress firm. I asked Justin about making payments and he said that Mattress Firm refused. I have been in contact with the salesperson Justin the entire time the mattress was in my possession. I have a $3000 limit on the current account and there was no way they were going to issue me another account.Please keep in mind this mattress was in my house from March 20th to May 24th. Justin's phone records will show calls from both my home and my cell phones. I requested the mattress be removed not Mattress Firm. Apparently the person writing these email is either not communicating with Justin or just trying to save face because Mattress Firm made a mistake in this matter.As far as I am concern my matter is resolved since I requested the removal of the mattress and they have retrieved it. However it would be great if they are truthful with their response.