Parks Pharmacy

Sent: Thursday, December 29, 9:AM Subject: *** On December 18, 2016, a Customer Relations Representative contacted Mr*** to address his concerns to no availA detailed message was left for Mr*** to contact the representative. Mr*** would need to submit proof that his check was returned to fax number (516)-861-and reference Case # ***In the meantime, the Representative has emailed the warehouse to investigate Mr***’s claimAs we do take these complaints very serious, we will continue to work with Mr*** to ensure his complaint is resolvedShould you require additional assistance please contact Stenio J*** at (516)-861-or sj***@mattress.comVanessa G*** Customer Care Manager |Customer Care Operations Department South Oyster Bay Road, Hicksville, NY Office: +(516) 861-Mobile: +* *** *** VG***@mattress.com

Sent: Tuesday, June 07, 2:PM Subject: Complaint ID: *** Complaint ID: *** Dear ***, Thank you for reaching out to us with your concernWe apologize for any inconvenience this delayed response may have caused youIf you are still in need of our assistance,
please contact us at 866-942-3551. One of our specialists will be glad to help Sincerely, Mattress Firm Customer Care

On August 1, 2017, a Customer Relations Representative contacted Ms*** to address her concernsMs*** was approved to have her mattress replaced under warranty and felt she should not be responsible for the transportation cost of $79.99, plus tax and the $32.53, plus tax price difference for
the new mattressMs*** was advised the manufacturer’s do not cover transportation cost and any additional funds for a new mattressTo obtain customer satisfaction and as a one-time accommodation Mattress Firm has offered to refund the $79.99, plus tax delivery feeMs*** accepted the offer and will receive her refund within to business days to the card on fileAs we take these complaints very seriously, we believe no further action is required at this timeShould you need additional assistance please feel free to contact Kuina *** at (56)-861-or at kuina.***@mfrm.com

On May 19, 2017, a Customer Relations Representative reached out to Ms*** to address her concerns regarding charges on her *** *** Finance accountMs*** was advised her *** *** account would only be charged once she has the merchandise deliveredTherefore, Ms*** was
charged for the adjustable base at a later date, showing two separate charges on her account; where this was mistaken for an extra chargeMs*** was able to confirm the charges on the account amounted to the total financedAfter further review in regards to the refund of $250.00, we have confirmed that $has been refunded to her *** *** account and the remaining $will be processed to the account within the next billing cycle or twoAt this time we believe no further action is requiredShould you require additional assistance please contact Stenio *** at 8161-or Stenio.***@mfrm.com

Greetings, Thank you very much for reaching out to us with your concernWe truly apologize that you are unhappy with your credit taking an inquiryWe do train our staff to ask permission from the guest to run an inquiry and require our guests to sign authorizing this inquiryUnfortunately,
due to privacy for the consumer and law, we are unable to contact any credit agency on behalf of a customer and close an accountWe recommend you contact the agency and close your accountThank you again for reaching out to us. Mattress Firm Customer Care

Case# *** On April 6, a Consumer Relations Representative contacted *** *** to address her warranty concernsShe was advised her mattress met the manufacturer’s standards and was ineligible for a warranty replacementIn pursuit of customer satisfaction and as a one-time
accommodation, *** *** was offered a store credit of $plus tax for her mattress; this credit can be applied towards the purchase of new bedding and will be available until May 6, *** *** may visit her local showroom for assistanceWe believe that no further action is required at this timeHowever, if I may be of further assistance, please contact Chanelle R*** ** (516) 861-or [email protected]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me If original receipt is found & donation is not attached, I will contact Stenio for further assistance

Case # ***On February 18, 2017, a Customer Relations Representative reached out to Mr*** to address his concerns regarding his *** *** accountMr*** states that it was not explained to him correctly, Mr***’s merchandise was removed from the home on February 11,
2017, the refund was processed back to the to the *** AccountIn the pursuit of customer satisfaction, we have offered for Mr*** to visit a showroom and we can work with him on pricing, the offer was declinedSince we have resolved Mr*** complaint we believe that no further action is required at this timeIf I can be of any further assistance, please contact Karen *** at (516)861-or Karen.***@mfrm.com

Case # ***Upon receipt of this complaint filed by Mr***, a Customer Relations Representative contacted him on July 7, to no availA detailed message was left for her with a call back number. As we take these complaints seriously, we will continue to work with Mr*** to
ensure His complaint is resolvedShould you have any additional questions, please feel free to contact Karen *** at *** or ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***.I have finally received the reimbursement check for the pick up charge of the defective mattress. The check has cleared the bank. Thank you for that.This should never have taken and a half months to resolve. Mattress Firm has a long way to go to improve from an F rating in the customer satisfaction area.I consider this case closed. Sincerely,*** ***

Greetings Ms***, Thank you for reaching out to us with your concern, it is important to usMay you please provide your sales order number and the name and phone number it was purchased with? We are unable to locate a record under *** *** to help you with this concernThank
you very much. Regards, Mattress Firm Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response and we remain in the investigative stageWe will shop their retail store this weekend to see what options might be availableThe retailer has also asked us to s no abpicture of our problem in the hopes that a more substantial credit be offered

Case # *** Upon receipt of this complaint filed by Ms***, a Customer Relations Representative contacted her on December & 22, on phone number *** and *** to no availA detailed message was left on both numbersThe Representative also sent an email to
***As we take these complaints very serious, we will work with Ms*** to ensure her complaint is resolvedShould you require additional assistance, please feel free to contact Kuina *** at (516)-861-or k***@mattress.com

On ***, a Customer Relations Representative reached out to MrSimon to address his concerns regarding the failure of his P*** * *** *** protectorAs Protect A Bed is not honoring the product warranty we have agreed to honor MrSimon’s mattress warranty thought the remaining warranty
time period despite the resulting stain As we take these complaints very seriously, we will continue to work with MrSimon to ensure this issue is resolved Please do not hesitate to contact April Homes at 3*** or a***

On April 20, 2017, a Customer Relations Representative contacted Ms*** to address her concerns to no availA detailed message was left with a call back numberAs we take these complaints very seriously, we will continue to work with Ms*** to ensure her complaint is address
Should you require additional assistance please feel free to contact Kuina *** at (516)-861-or kuina.***@mfrm.com

A Customer Relations Representative contacted Ms*** on July 10, 2017. In regards to the claim filed with your agencyMs*** advise her return was not completed due to a stain that was found on the mattressIn the pursuit of customer satisfaction Ms*** was advised to email
photos of the mattress to her Customer Relations RepresentativeOnce the photos are received, they will be reviewed and the Representative will follow up with a resolutionAs we take these complaints very seriously we will continue to work with Ms*** to ensure her complaint is resolvedShould you require any additional please feel free to contact Stenio *** at *** or ***

Greetings, Thank you for reaching out to us with your concernWe are very sorry to hear of your infestationAll the product delivered to your home was in it's original brand new factory wrapped plasticPlease understand it would be impossible for these items to be delivered with any
infestation due to the fact the product is wrapped in hard plastic right off the production line, stays in that same plastic when it's brought to our warehouse and all the way until it's opened up in your homePlease see a couple of excerpts we found from "googling" bird mites: A home invasion can often involve hundreds or thousands of mites when a bird’s nest has recently been vacatedMites are very small but very tenaciousThese are parasites which have evolved over millions of years, and are very adaptable to a changing environmentSince they need a host mammal to survive, they will do whatever it takes to ensure future generations, including parasitizing other types of mammals, such as humansIt is documented that DGallinae can live for up to months without a host. Bird mites - prevention and treatment Bird mites are naturally found where birds (such as pigeons, starlings, sparrows and poultry) and their nests are located.However, in the first few weeks after birds leave their nests, bird mites may infest homes in search of a blood-meal from humansBites from bird mites can cause severe irritation. Although, we are extremely sorry to hear this infestation is causing a burden on your family we cannot be held responsibleWe highly recommend employing the services of an extermination company as soon as possible

Upon receipt of the rebuttal filed by Mrs***, a Customer Relations representative contacted her on July 18, to further discuss her accountMattress Firm has completed the investigation and the outcome has been determinedMrs*** will be receiving a refund of $plus tax; the purchase price for one adjustable baseThe refund will be processed to the *** finance account within a full billing cycle.As we take these complaints seriously, we believe her complaint has been resolved no further action is required at this timeShould you have any additional questions, please feel free to contact Karen *** at (516)-861-*** or Karen.***@mfrm.com

Sent: Friday, April 01, 5:PM Subject: Complaint ID: *** Complaint ID: *** Dear Mr***, We apologize for your concern regarding your refundOur records indicate your card was refunded in full on 7-20-Thank you again for reaching out to usPlease feel
free to contact us at *** Thank you,

Case #: On December 9, 2016, MrsSummers advised that she is currently being assisted by the Sales Representative, Mark *** in her area and does not need additional assistance at this time. MrsSummers is aware that if her matter is not resolved to her satisfaction, she
can utilize the contact information belowAs we take this complaint very seriously, we will continue to work with MrsSummers as neededIf you should need any further assistance, please contact Stenio *** (516)[email protected]